Dreams Curacao Resort Spa And Casino

To start, the ONLY positive note, our private bungalow on the adult side of the resort was lovely, and the butlers provided exceptional service. They were truly a highlight of our stay.
Unfortunately, the rest of the resort experience did not meet my expectations. Despite the beauty of the surroundings, significant issues marred the overall stay, leading to a rather unsatisfactory vacation.
Both Dreams and Zoetry suffer from chronic understaffing, leading to long waits and poor service. At times, the wait for a drink at the bar exceeded an hour, a clear indication of inadequate staffing levels. This problem extended to all areas of customer service, revealing a fundamental flaw in the resort's management.
The adult side of the resort is particularly lacking in dining options, with only one restaurant available. This forces guests to visit other sections of the resort for meals. The menus across the resort have limited options, resulting in repetitive food choices. However; even with dinner reservations, we often waited close to two hours for our main course.
Additionally, the buffet is small, with limited options and inconsistent hours, further detracting from the dining experience.
While the beaches are visually stunning with crystal-clear waters, they are quite rocky in places.
The customer service at the resort was notably poor. One memorable incident involved a bartender who was more focused on doing dishes than making drinks. When questioned, he finally admitted he did not know how to make the requested drink and needed to ask someone. I said to the bartender, you should have been honest with me and I would have understood. I was stunned when he said, "why don't you just chill," demonstrating a lack of training and professionalism. This incident occurred on the adult side, which is supposed to offer a higher standard of service.
The staff are inexperienced and are often interchanged between the resorts, contributing to inconsistent service quality. The lack of friendly service and poor entertainment options further exacerbated the negative experience. Although entertainment is scheduled, it rarely occurs as planned. There was no communication regarding cancellations or changes to the entertainment schedule. Are there issues with performers not arriving as scheduled, or are there other underlying factors contributing to this? Who knows…
The overall experience at Dreams and Zoetry is far from satisfactory. The numerous issues, from inadequate staffing to poor customer service and limited dining options, make it difficult to recommend this resort. Given the high cost of staying at this resort, there are far better options available in the Dominican Republic, Jamaica, or Mexico that offer superior experiences for less money. This resort is no where near worth its high price tag.

Our trip to the city was truly magical! The view was amazing with so many colorful buildings, and the atmosphere was so friendly. We purchased many beautiful souvenirs crafted by talented local artisans. If you take a trip to Curaçao be sure to visit the city, you won't be disappointed!! [Details]

This was our first trip to Curacao and we would definitely visit again. The island is beautiful and very welcoming.. We are more than satisfied with our stay at Dreams, the staff were so friendly and helpful and very professional..The food was amazing and lots of variety.My favourite was the beach , water so clear …Other than the resort needing to be updated , it was very clean and well maintained ..
I have to say we had read some reviews about Dreams before we went and were a bit concerned but once we got there we saw no reason to worry I don't understand how people wrote those things … [Details]

Beach is beautiful and pool area nice. Resort is on the smaller size which we prefer. We are not fussy people but the hotel needs renovations, poor food quality and buffet not replenished. Running out of basic items. Staff needs retraining from top level down. The older staff were more willing to serve than the younger ones. [Details]

Went as a solo traveler for the main purpose of relaxing and seeing Curacao as well as provide feedback to my friend who is looking for a wedding venue.

From the moment I arrived to the hotel, I was greeted and check in went very smoothly with Vienna (I think that was her name :/). From there, I was placed in a room to which was not what I had originally requested. I went back to the check in and they wonderfully gave me another room with no issues.

The entire week (exception of the last day - 3 hours in a seminar which I wished was earlier in the week) was wonderful, they ensured that I was okay and asked if I needed anything.
They have a Café, which was wonderful & staff were very friendly. Coffee, tea, ice cream, cookies are included in your package but please bring enough sunscreen, bug repellant / after bite etc. Items here are extremely expensive! If you're planning to purchase gift items, go to the City as well. Very expensive!

I noticed that after a storm, there was a sewage smell coming from the drains in the bathroom, but didn't last once room was aired out. Still concerned that it was backing up :/

Due to large family groups, the beach was "taken over" and hellish to find a spot. It is a small private beach so not much the hotel staff can do in this case. Please take your water shoes, the rocks can hurt your feet when trying to get in the water. Once you're in, you will see beautiful fish so take your snorkeling gear!

If you're a "foodie" you may have concerns with the menu, suggest going and trying out the different restaurants in the City. Otherwise, food okay in the resort. Sunset Grill & Oceana was my favorite.
You will need salt, pepper and some hot sauce for other meals, but the staff were amazing and friendly. My breakfast and lunch in the main area always came with a greeting & a smile! Beautiful people inside & out!

Lastly, I can't forget Esther Matthew from the Tour desk - TOP NOTCH customer service, without her, I would probably would've missed some tours due to my own airline rep ignoring my requests. Go see her when you arrive and you will be treated very well with a smile!

Entertainment was not what I expected, there's so much history in Curacao but the entertainment did not reflect it. Very "plain"... Suggest finding entertainment in the City, more cultural ;)

If your room is facing the beach, be warned that the bars are also there. A couple of nights I couldn't fall asleep as there were people drinking and being very loud.

But all in all, I would go back and stay with Dreams. [Details]

We enjoyed our experience and would consider a future stay. [Details]