Moon Palace Cancun

It was our third trip there and never disappointed. We had a great experience there. Agra is the best and Eduardo, the manager, and his team even made better with their exceptional service. Always the best experience for a family with kids. Lots of activities for all. [Details]

Arrived the day before Easter and left the following Saturday. Although we (2 families) had requested Sunrise, we were placed at Nizuc. This turned out to be fine and it was nice not to have more peace and quiet than sunrise. Overall enjoyed the stay. Rooms were clean and very nice. Great to have fridge in room stocked with a variety of drinks (alcohol and non alcohol). There was a pull out bar with liquor dispensers. Great to have but we were not in the room much and didn't use it. Some restaurants were better than others. Getting on the app to make a reservation was challenging (12am start) but we were able to get 2 reservations where we wanted and the remaining restaurants we walked in. It was a very busy week there with lots of Easter break folks. We tended to go later for dinner and had no problem getting a large table. I think the longest we waited was 20 minutes. The staff were friendly. I have to say the best employees were the wait staff at the restaurants and the servers running around the pool to accommodate everyone. They are such hard workers and always have a smile on their face. So friendly! Where the resort needs improvement— there were large groups of teens (high school seniors) on their senior trip. Drinking age is 18. This was by far the most annoying part of the trip. Very loud, drunk and unsupervised. I would opt for another resort based on this next time. Only had a teen dance party 1 night— wish they had more parties for teens as my 13 year old was bored. Best server at Nizuc pool patio is Gaspar by far!! Check out process needs complete revamping. You have to check out at the desk and this process is way too slow. You are mixed with those checking in which is also very slow!! Meanwhile vacation club employees are sitting in the lobby yards away doing nothing. More of them than front desk employes. Staff out front were great—helped with transportation questions etc [Details]

We stayed at the Sunrise hotel at Moon Palace, which is one of three hotels on the expansive property. It was quite nice and I think they plan to update it next year or two. Our room overlooked the garden and the mini putt. I loved the large Shower in the bathroom and that they had an excellent hairdryer and flat iron in the room. Each room there has a balcony which is nice too. The beds were extra comfortable.
The service at Moon Palace was amazing. Everyone was friendly. I loved that they had golf carts to take you anywhere you wanted to go on the property. These carts make their rounds continually throughout moon Palace so it was easy to hop on if we didn't feel like walking for some reason. We went during spring break, so it was very busy. There were often lineups to get into certain restaurants, but they weren't too long to wait.
The white Sand Beach was amazing! There always seemed to be a breeze off the water, which kept us cooler but it was never cold.
There was a lot of restaurants to choose from and we enjoyed our meals very much.
There was entertainment often in the evening but we didn't actually see much of it as it didn't fit into our schedule and we were with our two teenagers so our tastes for entertainment are different!
Our teens loved the luxury, and we adults enjoyed as well. The downside: it was a bit loud at times, music blaring poolside and too many people for me. [Details]

Overall had a great experience. Check in was great until we realized we were getting a king sized bed with a family of 4. I was a bit upset with this for the money I paid. The front desk staff was pretty quiet and not overly accommodating but I do understand it was out of their hands. We were offered 2 cots, as we had no other choice.
I did have to call 2 times to get the cots in my room. We didn't get them until about 10 pm and we checked in at 5 pm. Please keep in mind this is a huge resort and very busy. I noticed alot of cots in other rooms during my stay so this is quite common & it can happen to you. One bonus is the cots are actual beds, and my kids were comfortable in them. ( ages 10 & 6 ) teens would be another story! And the king size bed was a bonus when I realized we would have had a double to share for the week. [Details]

For the most part our family enjoyed the Nizuk resort. [Details]

Would not recommend to anyone. Had to book a flight home 2 days early it was so bad.
Food was tasteless, beach awful, bar slow and rooms sub par. Harassing staff. No hand sanitizer or hand washing stations anywhere! Never saw someone clean something once with disinfectant. [Details]

The Hotel looks beautiful, some people are friendly others not , Public relationship department always support me specialty Francia but seems the pother teams are not reflecting or in the same boat as she . [Details]

We had an amazing stay at the Moon Palace. We travelled as a family over Christmas. The resort is beautiful, the pools and beach were awesome. My son spent most of his time playing beach volleyball, the activity people were so much fun. The beds were comfortable and I have to say they have the best pillows I have slept on, I wish I could buy some for my own home. [Details]

Overall a very good experience. The only negatives were the jellyfish bites (not the greatest beach front) and the sales pitch that took all day instead of the 90mins promised in order to get access to the waterpark at the Grand. [Details]

Staff was excellent , everyone was so friendly and helpful. i've been to many resorts in the Mayan Riviera and this was the first time everyone got sick :(
Make sure you take the vaccine and have Imodium with you. [Details]

We really enjoyed the quality of the food offerings and the variety of restaurants. Nice to have wine choices in both red and white. Most resorts have one choice or 2 if you are lucky. Flo-rider is a blast. Entertainment is average. [Details]

Everything was perfect from the time we arrived until the time we left. Our kids are hoping to go again next year! [Details]

From the first moment we walked into the resort to the last moment when we left we were spoiled. The resort smelled beautiful, the service was impeccable, the food was fantastic with incredible variety. I loved all the different pools and extra activities that you could take in. We loved all the music and speakers throughout the resort. We were disappointed that the water slides were not open yet but are hopeful that we can enjoy them next year. [Details]

The hotel is away from cancun townsite and there is no public bus to get there. you have to take a taxi, $30 each way. we did have sunset hotel and nuzrac hotel to visit but had to pay to go to the grand...the 3 moon palace hotels. [Details]

Good experience, i would re visit again. [Details]

This hotel gave us the flexibility to vist the other 2 properties as well . All the staff were very knowlegable and guided you as per your needs .
The night live shows were par excellance and got your feet taping .
Was part of baby turtles release and felt elated.
The teenagers were occupied in the wired teen lounge and other daily activities.
For the experience i had at this resort - I will be going to this chain of hotels for majority of my vacations [Details]

Had a great time with our family however would not return to this property [Details]

The resort...the staff...food...activities all top of the line.

Courteous..helpful....friendly...

Could not have asked for a better place to vacation [Details]

It's good if you only want to sit by the pool all day. But there are plenty of great resorts at much more affordable prices. You pay for the size of the resort. Up close, it's actually a bit run down, old furniture, a bit dingy in some areas. It was just okay for us. The resort credits cost money to use, and the staff try to convince you not to. The tell you that you can take better versions of the excursions if you pay regular price. Plus, we went on a tour and the bus left us behind. Hotel didn't seem to care at all. [Details]

Everything is great [Details]

Long story short, first of all, when we fly to Mexico we didn't set together. It's a family trip and ends up my parents didn't eat or drink because they don't speak English and didn't see beside us. Second , we went with our friends and ends up our 4 room didn't get chance to put together.
Last thing is about the food. The food is very so so. The only good restaurant is the one serve the Brazil restaurant. We were very disappointed by the food!! Also about our room, there r few items doesn't work in our room. The savety box, hair straighter and the light in front of the mirror. Everything else is good. The services is excellent!! The environment is excellent and the spa is amazing!!! Also, the play room is amazing toooo!!! Kids love it so much!! He staff is very nice and patience. Over all we had a good time!!! [Details]

The staff was excellent and made our 10 days stay amazing [Details]

Great Service, Great Food, Hotel is very clean and Maintained.
Staff are extremely friendly and appear to like their job.
Beach is nice but lots of seaweed is washed up and in the water. [Details]

Expensive but worth it!

There are actually 3 "resorts" side by side and you have access to all 3. There is something for kids of all ages! The wave rider, the pools, the teens club. The kids club is a dream and I had no concern leaving my kids for the afternoon while I enjoyed the spa.

You can rent bikes, free mini golf, there would seem to be a lot of walking given the size of the resort, but if you walk the front paved sidewalk along the ocean it is no problem! They do have a bus that provides transportation to the other resorts. But walking is enjoyable along the ocean. Plenty of service around the pools along with lots of food options around the pool areas.

The Italian restaurant at the golf course is delicious! The golf course is beautiful. The resort credit is a really nice touch.

The drinks are delicious! The entertainment in the evenings and around the pool is super fun. The 24 hour room service has great selection. The beds are comfortable!

It is a quick ride from the airport, but not near other resorts so you would need to get transportation into Cancun if wanted. You have privileges at the Beach Palace in Cancun and we went there once, but were there 2 weeks and never had a need to leave the resort.
Single parent with 2 kids ~ felt very safe and secure.

We enjoyed every second and will return to a Palace Resort again no questions asked. [Details]

We have been to Mexico many times and Moon Palace is an amazing 5 star resort. Very modern and clean, beautiful grounds. The food and drinks were excellent, tried all the restaurants, no reservations required except for the Italian at the golf course. Great to be able to try the restaurants in all three sections. We stayed in Nizuc, loved the lobby bar and the cafe (served crepes, paninis, special coffee, ice cream and lots of freshly baked sweets). Our room had a partial ocean view. The bed was like sleeping on cloud 9,enjoyed the in room jacuzzi, huge shower with rain shower head and regular. Room also had lots of closet space and free safe. Spent time at both beach and pools, wait service at both great. Friendly staff and excellent service. Great resort for all ages. We would highly recommend it! [Details]

Huge resort with amazing staff, delicious food, beautiful rooms, scenery is gorgeous, awesome pools. Loved it! Was blessed to take part in the release of baby turtles. [Details]

Hotel was beautiful and our room was amazing. It very big so be prepared to walk a lot. The kids activities were great. There are lots of restaurants but if you like to go to an non-buffet there was usually a wait for a table. The resort credits were a nice bonus. The beach would have bee beautiful if it wasn't totally covered with sea weed [Details]

Ok so.. if you can ignore the fact that this hotel does not have a great beach then it is a 10/10. The beach here is nice however the water is not. There is a lot of seaweed but you have access to the sister hotel Beach Palace and there is a shuttle that takes you there.. so if you can get past that you will love this resort.
Food is top Notch!!! The amount of activities for kids is amazing with teen clubs and one of the best kids clubs I have ever seen with mini movie theater, pedicure center and bug indoor climbing area. Also how can I forget the surf simulator!! Wow all I can say is WOW this hotel is amazing. If you have no children you will still love this resort. The Sky Bar and the Pub are amazing. Bring your stretchy pants because your diet will go out the window at this resort!! [Details]

great
Was a fun trip
Staff was really helpful
Wi-Fi all over [Details]

Moon Palace Golf & Spa Resort (November 2014, 1 week)

From the moment we arrived to the minute we left we received unbelievable customer service. Everyone was very friendly, polite, happy and professional.

The hotel itself it's a state of the art property. Everywhere beautiful marble floors and walls. The architecture and interior design of the resort is breathtaking.

The landscaping was gorgeous.

The rooms were very clean. CHI hair tools and bath products were in a bathroom.

There were so many beautiful restaurants and the food was very delicious.

There was a coffee bar in the hotel where you can get fresh sandwiches, pancakes, ice cream, chocolates etc. We couldn't get enough of it. It was to die for. Ruined my diet completely.

We never had to wait for anything anywhere in the hotel.

We used the hotel credits for a spa services. The experience was very relaxing and the atmosphere was peaceful.

So many fun activities for the whole family. Kids love the Flow rider using a body board.
The playroom for kids was fantastic. So many different activities.
The arcades and video games were amazing.
The evening entertainment was fantastic.

The beach was clean but the ocean water was murky and had lots of seaweed which is the only negative thing I found with the resort.

There were so many beautiful and clean pools connected with bridges.

It was a fantastic vacation that I am still thinking and talking about it and keep comparing every other resort I travel to with Moon Palace. [Details]