Joia Paraiso By Iberostar

This was our 5th trip to the Grand Paraiso. We've always claimed that the Grand was a true 5-star resort but the last trip have been somewhat disappointing. Check-in was a breeze, our room that we had requested was ready so we were off to a good start. Toni's was great. Lobster and Rib eye was great. Cooked exactly how I wanted it. Really issue with security and privacy in the room twice "maintenance" just entering into without even knockings. Unfortunately, the Grand is falling in our ratings. You never see top management waking around like the earlier years. The evening shows are just mediocre anymore. Although we have seen the decline, we still enjoy coming back to see all of the people. [Details]

Compared to the Grand in Jamaica, this resort failed miserably.

With the continuous upselling from the moment you walk through the door and no regard for your previous stays with Iberostar, we've been 4 times in 18 months. If there is something you're unhappy about, for more $$ they will see what they can do.

The food wasn't great, the service wasn't great but we did love the quiet pool and access to the spa pools. [Details]

The beauty is not only in the buildings layout and well linked with the beach, but the inside buildings self. Very convenient accessing through all buildings and all levels with the elevates located in the strategic spots. [Details]

The hotel is stunning! Beautifully situated on the waterfront. We took the upgrade to a beachfront room which was well worth it. The view, the sound of the waves, etc the level of cleanliness was amazing ( sadly, so much better than the airport that was filthy). There were little shuttle carts to drive you around if you needed them, we chose to walk every where to get our steps. The food was fantastic, the service impeccable, there was a quiet outdoor serenity pool and indoor spa poo too with a workout room and spa facilities.
The only complaint was the loud outdoor music, I did politely complain and the loudness and choice of the music was addressed and rectified . I am ready to go back again! The staff made our stay so memorable! Thank you everyone at the Iberostar Grand Paraiso I forgot the butler service to help in our building. [Details]

Although we enjoyed our time at Iberostar Grand Paraiso, I don't think we would return. Comparing it to other adults only resorts, not up to the same standard. Even just comparing it to another huge multi-resort property, it is not up to the same standard. [Details]

The experience was fantastic, from service to food, to beautiful rooms. Everything was perfect. [Details]

LOVED IT!

Will be recommending to friends and Family [Details]

Our second time there; and hopefully not our last.
The hotel is stunning, the food is of high quality and this time it was even more spectacular because of all the Christmas decor. Christmas lights shining on the entire property was unbelievably beautiful and serene. [Details]

"Grand" is aptly named as everything about it in size and service are over the top. It was our first time there and met many repeat customers. The staff is outstanding - always smiling, and very quick to serve and spoil you - their words! Evening live entertainment showcased local talent and was varied (Beatles, Boogie Nights, Magician, Pool party with Latin music and staff teaching dancing) as well as amazing costume changes and dancers! Daytime offered a tranquility pool and hot tubs with many romantic shelters or quiet chaises for reading or mending. The main pool had an ocean view where pool games, water aerobics, & volleyball were dispersed plus a swim up bar was found. The main pool was MY favourite place to spend the day. There was an indoor spa with all the regular amenities - the juice bar, spinning bikes, gym and amazing spa pool and 2 hot tubs were no charge but services did. The pool had features of hydrotherapy - push a button and a water massage would pound on your shoulders (depending on the pressure you like) or your feet, or full body. Besides this resort, being a guest of the Grand gives you access to the 4 other resorts and their amenities but they all have kids. We walked the beach and popped into their pools, lazy river, bars, restaurants and shows. There is also a mini mall, hospital, golf course (2 rounds included) and huge spa - all in walking distance in a gated neighbourhood. We were never out of things to do - NO excursions required. [Details]

The hotel is excellent and we had a great time. Riviera Maya is gorgeous and have a lot to do in and outside of the resort. The staff is friendly and the room exceeded our expectations.
However we had some issues along the stay:
We booked our trip 6 months before and, when we arrived, they didn't put us in the king size bedroom as requested when we purchased the package. Also, the couch and cushions in the balcony were very dusty, and clearly it wasn't cleaned for a while - couldn't enjoy much as I'm allergic to dust.
We had an early flight to catch on the way back and we requested breakfast to be delivered prior to our departure; however, it has never been delivered. Also, the bell man never showed up to help with our luggage - he called us on the night before to schedule the time.
Regarding the breakfast, I called the room service 30 minutes prior to my departure and the attendant said he would expedite our breakfast. Never happened!
We complaint to the one of the reception staff and he didn't seem care. Not even apologize for the inconvenience - it's a shame.
It was very disappointing at the end of our trip, as it is expected the minimum to be done from a hotel at this caliber. We paid a lot to go through a bit of unnecessary stress. [Details]

Excellent choice for a travel destination. It lived up to its expectations and some more. The only comment I would have as a constructive feedback for the resort would be to improve menu and service time for room service. [Details]

Everything about this property is first class -- from the warm welcome at the front desk to the amazing staff throughout the resort. The food was excellent with lots of choices in several on-site restaurants. Whether relaxing by the pool in our private cabana or on the soft white beach, the smiling staff were quietly attentive and always seemed to appear with a cold drink or ice cream bar before you knew you wanted one! Rooms were lovely with marble floors throughout, a large bathroom with jetted tub and a private deck - and our own butler. This was our second time at the Grand and we look forward to returning next spring! [Details]

Great food, really nice staff that will do anything to make you happy. Nice resort, avoid rainy season though!! [Details]

We were in the Iberostar Grand Paraiso for one week. Superb experience. Best hotel we have ever been to. Beach is beautiful but there are a few rocky areas that you have to navigate around a bit. No big deal tho. Food was excellent, huge buffet too. the buffet can get a bit boring after 2-3 days so make sure to book the fine restaurants right after check in. [Details]

we upgraded to an oceanfront suite and had a wonderful view from the 3rd floor. The service and food were outstanding,lots of top shelf booze available. Immaculate grounds, Iberostar really looks after their properties. Beach and water were super. Staff go out of their way to look after everyone.The beach area, although awesome, needs some more lounges, there were never enough. Wifi needs an upgrade, it was only available in the lobby or near the concierge computers during the day. not an inexpensive resort but worth it if you feel like spending the money.in the top handful of A/I's in this area [Details]

Great place for a relaxing vacation. [Details]

Without a doubt the best 5 star resort I've ever stayed at, have been to various destinations in the Carribean 14 times in the last 9 years. [Details]

Absolutely beautiful resort with excellent service and amenities. The room was lovely, the staff went out of their way to make us feel welcome, and the food was just great. I can't say enough about how great this place was! [Details]

Great, best resort yet.
You pay more but you get much more
Recomend for those that like the extras [Details]

Service, food,and amenities are top notch but prefer more selection in food. After a week, I'm ready for something different. [Details]

The hotel was absolutely beautiful, We travel alot, and have been to many places in mexico and by far this has been the nicest! Private transport to the hotel from the airport(was soo nice), hotel room clean and well kept. Bathrooms lovely and LARGE! Extra perks in the room were nice (robes, slippers, wine all the time)...
Service was impecable! Waiters at the beach and pool were attentive. LOVED that beer was served in all original bottles.....and top shelf liquor provided. Beach was AMAZING!!! (we are beach people) with large beds to sunbath on rather than just chairs!
Buffet got old...not alot of selection, but what can u do. Only decent a la carte we went to was Japanese (very good). We ordered room service EVERY day for breakfast and it was great to relax in the am.....
Overall...this was the perfect vacation!! Our favorite and most relaxing so far. Every need u could want or ask for is taken care of. Pure luxury :) [Details]

An excellent hotel with service to match. Absolutely nothing to complain about. Food was excellent, accommodations were beautiful, facilities were well maintained; hated to leave [Details]

Excellent resort, beach beautiful, secluded,food,staff like Eduardo,Olivia,Veronica are really nice [Details]

This is an amazing resort and worth paying extra for. The rooms on the beach are identical inside to all other rooms, so you are paying extra for the view only. Being in a oceanfront room gets you on the beach but far from the restaurants, so there is a trade-off. The food is excellent and all of the staff works hard and is very friendly.
I would highly recommend this resort and will go back. It is the best of several we have stayed at over the past 8 years by far. [Details]

The staff and cleanliness are excellent! The entertainment crew is awesome as well as all waiters and waitresses we met. Whether you tip or not makes no difference to the way they treat you. Quality of construction of the hotel is beautiful but cement is cracking alot especially on the balconys railings. But the resort is awesome and well worth the trip. Oceanfront is incredible, even better if you are on second or third floors. [Details]

Nicest 5 star resort that I have been to in the Caribbean. Extreme attention to detail, excellent service. Very spacious property. I highly recommend this resort! [Details]

Beautiful Hotel. Service was excellent. Wine and fruit basket in room. Bar fridge stocked daily. Butler or concierge always asking if we had everything we needed. Food was good with a wide variety at the buffet. [Details]

We stayed at ibero grand for 2 weeks feb4 to feb 18 2012 The resort is breathtakingly beautiful the pool huge no jocking for room at all. Pool beds ample out of the 14 days we got a covered cabanna pool side bed everyday and no we did not creep down in the dark we got it at 830 am when we went for breakfast each day.We have travel twice a year and been to this area of mexico 8 times but we found at this resort the staff where AMAZING they stood out above all other all inclusives we been too. We where in a oceanfront room week one and oceanfront corner jacuzzi suite week two both the tops. Our butlers in both these buildings where so nice atentive and so genuinally helpful. The food was really good tons of variety, can't complain about anything in any of the restaurants. Since we where there for two weeks we tried some of the restaurants in the adjoining hotels that are included and really once you have seen them and ate at them you realize just to stay at your own hotel. The beach we are big walkers and we walked an hour in either direction, we felt safe although of course some beach ares are not that clean once you pass your resort. PS. while doing this I fell on some rocks in the ocean and broke my arm so I had a cast the whole second week. My fault, but my experience was great when i got back our buttler got me an ice pack and after several jours I choose to see the hotel onsight DR. who told me he was sure it was broken he did this with no charge he bandaged me up made the appropriate calls and paper work called me a cab and we where on are way to Cancun hospital where the cab driver stayed with us then took us to pharmacy and back to hotel. What a event but the hotel took care of that well beyond what we thought they would. please go to this hotel you will not be dissappointed we loved it all even the last week with the full cast on. [Details]

My wife and I, mid 50's, do travel extensively throughout the world. This was a beach holiday, booked and researched through the internet. It more than met our expectations for food, service, location, cleanliness. Entertainment was as good as cruise ships if not better. Food much better than ships and choice of standard wines and spirits was very large and brand names. Great beach, numerous activities throughout day. Love to go back. [Details]

This hotel was given an award for the best all-inclusive hotel in the world and deserves it. Fantastic in every way. Five Butterflies. [Details]