#76 of 141 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
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Riviera Maya
The resort was nicely renovated. The grounds are beautiful and well maintained, landscape is designed well. The common areas, lobby, hallways, patios, washrooms etc. are also very welcoming, always kept clean. Beautifully decorated as well. The restaurants are nice too, and the food was very good. Drinks from the pool bars are average, nothing special but good enough. The Lobby bar's drinks were a bit better. The pools are very nice and this is the first resort we encounter that has 3 pool bars. The rooms are newly renovated. We saw the design of the new rooms, nicely decorated, nice furniture, it created a pretty luxury atmosphere. Unfortunately the room we were given was not like that. The room itself was renovated, the walls painted and the bathroom renovated, however the furniture was the old one and the room was bare: no decorations on the walls and no light fixtures other than the pot lights. It created a "cold" environment and not what we expected.
The service was good, staff was very attentive and responded to all requests in a timely manner. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Beautiful resort, nice pools and pool bars, restaurants with good food, great service.
The weak points
Not all rooms are the same. The beach is almost non-existent and the water in not accessible due to seaweed.
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Certified
Birthday celebration in Cancun
Sisiy, Brampton, ON
2026-02-14
The Hotel name meet my expectation.
This building that they take over still need more upgrade to bring it up to their name that I know. It is too far from the city or the main high- way.
Staff and service was good. Any issue: once you address it or call, it was corrected. The 2026 February weather this year was too cold to enjoy the beach or the pool.. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Good service.
The weak points
Need to have more double bed or single bed available for those who are not couple
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Nice resort
Birthday celebration in Cancun