#107 of 141 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Riviera Maya
This resort is advertised as a 5* with access to multiple resorts and 3 A La Carte Restaurants per week.
-5* in terms of number of pools and spa. If you are expecting 5* in terms of luxury - - bath robes, excellent food, excellent cocktails, excellent beach, lounge, and pool service, snacks at pool - this is not the resort for you.
-Value for money is a 3 or 4 out of 5, but it is NOT as advertised in terms of 5* and A La Carte Access.
-Clean spacious rooms and great cleaning staff.
-Many pool options but no service at Main Tequila pool and lacking at Infinity Pool
-This resort was low capacity Jan 11 - 25 so they must have cut back on staff as it was evident by empty tables at A La Cartes, lack or inconsistent at service at pools, long lines at pool bars, and inconsistent service in lounges.
-It is confusing in terms of what other resort pools, beaches, and restaurants you have access to. Inconsistent information provided by staff.
-Wait staff in restaurants were good to very good.
-No policing the no-smoking rules at beach or at pools.
-Very good at policing no kids in the adult section of Tequila.
-If you love a good beach - this is not for you. Tequila beach has a cove that is quite rocky. Also have access to Grand Tulum beach which is nicer but if your expectation is that pristine beach, you will be disappointed. It's about a 20 minute shuttle ride from Tequila. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Nice rooms, nice room staff. Lots of pool options. Easy to get shuttles.
The weak points
A La Carte restaurants - did not get all of our 6 bookings for our 2 week stay yet empty tables. Drink quality was poor - used a very poor mix for cocktails. Disappointing beach. Not a lot of well-spoken English staff. No service at pools.
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Certified
Vacation
Lori, Hawkesbury, ON
2025-12-18
Very humid
Too humid
Uncomfortable humidity [Details]
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2 Week Stay in Jan at Bahia Grand Tequila
Vacation