Ocean Riviera Paradise

We had an exceptional experience. The weather was lovely, the restaurants were all that was promised, the staff were friendly and helpful, there were activities each night, and upkeep of the common areas was excellent. We saw animals we had not seen before, and tried new foods at the buffet which were delicious. The pools and beach were always clean, and there were lifeguards. [Details]

good choice of restaurants, Helpful staff, good quality food. We were there 1 week before christmas. The restaurants were not too crowded. Except for one meal at lunchtime at the Pez Vela, the wait never exceed 10 mins to be seated. Allocation of towels was confusing. We arrived late, and after our kids got in the pool we realise there are no pool towels being provided anymore. It was only 4.00PM. [Details]

Had a great week with our family. Family of 4 [Details]

Our stay could have been very good — the staff were friendly, polite, hardworking, and professional, and it is a nice resort. Unfortunately, our experience was completely overshadowed by Mr Israel Mendoza, Guest Relations Manager. During our stay, a few minor room issues occurred, including mini-bar and cleanliness. More importantly, our child sustained an injury. Additionally, the buffet food was mislabeled, which I did not get a chance to raise due to the attitude of Mr Israel Mendoza. I asked to speak to a manager three days after these issues were not addressed. The way the guest relation manager, Mr Israel Mendoza, handled the situation was rude, dismissive, and accusatory from the start. He started by saying he was busy; I offered to come back at a more convenient time, but he ignored me. He repeatedly suggested I was dishonest, claimed I had a hidden agenda to seek compensation, and dismissed every concern I raised. He even told me, “this hotel isn't for you,” walked away, and left me standing. He behaved as if every concern I raised was about getting something for free, despite me clearly telling him that I was not seeking any compensation or complimentary services, and I had declined such offers made by the Guest Relations staff — such as free room service or late checkout — prior to speaking to Mr Israel Mendoza. By contrast, the rest of the staff, including the bellman who helped us find a taxi to the hospital, were polite, helpful, and professional. I cannot recommend this resort because if you have any issues, you may have to deal with someone like Mr Israel Mendoza, who treats guests disrespectfully and assumes any feedback is about compensation. Hopefully, other family resorts in Riviera Maya know how to treat guests respectfully and take concerns seriously. [Details]

despite the torrential downpours, it did not stop us from having fun it just added to our fun. we were a group of 10 and our experience was 10 out of 10. would like to thank all the staff for their professionalism, kindness and courtesy will be coming back to enjoy your resort again very soon. thank you ocean Paradise! adios until we meet again. much love from Canada [Details]

This was our second time in Mexico, and we loved this resort!!! It was huge, very spaced out, the buffet had tons of options. You have to be extremely picky if you can find something to eat.. the pools were clean, the staff was very friendly. Our ceiling (room 1440) had a leak and they immediately moved us to a swim up room!! Amazing ! I would 10/10 go back to this resort or recommend it! [Details]

I wouldn't do a big resort again. But in all it was great for the kids. [Details]

Overall we had a fantastic time at ORP. The weather was fantastic, grounds were beautiful, and food was great. The resort has done a great job catering to families with the splash pad area and the swim up bar featuring a special menu for mocktails for the kids. [Details]

Info given at hotel when checking in could be improved. We arrived later in the evening so needed to check in quickly before the buffet closed. We were driven by a hotel worker on a golf cart the long route to our room…he quickly showed us where we could walk to get some late dinner.
Our room was on the fourth floor facing the Children's water slide play area…not the best location for someone celebrating their 80 th birthday. [Details]

Upgraded to Privilege Class and it was well worth it! Our butler, Manuel, was exceptional. Couldn't do enough for us. Lots of choices of ala carte restaurants. Privilege Lounge offered ala carte breakfast, lunch and dinner. Huge resort but the trolley system was exceptional. Never waited longer than 5 mins to catch a ride. Long walking beach and the ocean was fairly shallow for quite a ways in. No mosquitoes to speak of. The rooms didn't have the usual musty smell you get in humid destinations. The ice cream parlor, coffee shop, and creperie were a nice touch. WiFi throughout the resort. [Details]

Restaurant, Service all are below standard.
No matter what you request, they will said “yes” but end up nothing is delivered as promised. Required extra charge for bottled water. Etc [Details]

We just spent a week at the Ocean Riviera Paradise Resort in Mexico, and it was a really great trip! The resort is super clean, well-kept, and easy to get around, which made everything so much easier.

The food was awesome! The buffet always had plenty of fresh options, and it tasted good every time. The reservation-only restaurants were definitely worth checking out too—they had some great dishes and a nice vibe.

The beach is beautiful but can get pretty crowded, so I'd recommend going early if you want a good spot. The pools, though, were much more chill, and we had no problem finding a place to sit and relax.

The staff were super friendly and helpful, which made us feel really welcome. The only downside was dealing with the people trying to sell the Privilege Memberships. They were pretty pushy and wasted a lot of our time, even after we told them we weren't interested. That part was annoying.

Overall, though, I'd totally stay here again. It's a solid resort and a great choice for a fun and relaxing vacation! [Details]

We booked the El Beso suite while at Ocean. We really enjoyed the adults only pool and building and that is was close to all the restaurants. The staff were all quite friendly. The resort itself was very nice and fairly modern and although it was decently busy, we never felt rushed. We tried Pez Vela, Laconda, Blue Moon, Sakura and the buffet. Blue Moon and Sakura had the best food of the restaurants with Laconda and the buffet being just okay. Our chef at Sakura (I believe her name was Lulu) was the best and very funny. She deserves a raise! El Beso also had a private breakfast at Blue Moon but we never took the opportunity to try it . We also liked that there were only 3 restaurants you had to make reservations for and 2/3 could be done on the app. Even if we had to wait 20 minutes for a table at a restaurant without the app, we'd just hit up the lobby bar. The beach pool was nice but always packed so we opted to stay at the El Beso pool and walk the beach a few times. We also loved all the coati's that ran around 24/7 and the spider monkeys that would be out in the morning. Our trip was very relaxing and we would be up to try other Ocean resorts in the future. [Details]

Overall a great time with the family, they had lots of entertainment every night. Pools were great, so where the bartenders at the swim ups. [Details]

Overall was a good experience [Details]

Great vacation at Great place. Overall, 10/10. Staff is great, service is great, resort is great and food is great. No negative thing to say, not even one. [Details]

Great stay, excellent staff. Great food options. Awesome pools and beach access. Would recommend getting priviledge status for additional benefits - in-room service, late checkout, butler service, access to private pool. [Details]

We upgraded to privilege at check in $1400 additional total $6000 for one week for two people. After waiting 4 hours after check in the first room had black mold and rust on the sofa. The walls were in very bad shape room 3310. Our butler requested room change where I checked the bed and there were little black bugs, the night manager came and verified room 3216 and we were placed in room 3226, the patio door did not have a lock which I said I felt unsafe staying in a room without a lock on the door. The fan in the bathroom leaked onto the toilet. The food is not 5 star - mediocre at best. Where this resort stands out or shines is the people who work there give 5 star service. The condition of the resort is very worn and concerning but this is beyond the service staff control. [Details]

Honestly, there was nothing “wrong” with the resort, but there is nothing to write home about. It's beautiful, the food at the buffet was good and the entertainment staff was fun. Service was not good, anywhere. If it was at the front desk, the bar, an a la carte restaurant you always felt like you were inconveniencing that person. It was quite off putting for 2 women in their early 30s, tipping everyone and receiving eye rolls when asking for a mixed drink. It could be because I worked in restaurants for years but it just left a very negative feeling. [Details]

Had a great experience at this hotel. Rooms: comfortable/well maintained and spotlessly clean. Food: Delicious, lots of options. Beach: Great use of limited space. Worth the early morning towel/chair game. Water shoes will definitely make the in water experience much better. Service: excellent. Staff: Amazing, hard working, friendly, helpful. Highly recommend! [Details]

This was my second visit to Ocean Riviera resort. Totally amazing. Food was fantastic. Service was incredible pool party were super fun. Ocean view priceless. Totally worth it. [Details]

The hotel is very well maintained. Staff was very nice. Restaurants were very busy but the staff managed to cater to all. Overall a great experience. [Details]

Overall it was an ok resort. Was a little disappointed that they did not clean the seaweed from the beaches. No advertising about what shows or what was happening for entertainment. Booking the restaurants was also a bit of a pain. [Details]

The price was great for a swim up room, so we bought it. When we arrived (Sunday night), no swim up rooms available so we were "upgraded" to a terrace room (top floor with a private terrace above it). We are not tanning folk, so wanted a swim up room like we had paid for. Was told the soonest we could get into a swim up room was Tuesday. 9pm Monday night we were told, no, sorry, no swim up room available until Wednesday (which wouldn't work for us since we had to leave hotel at 630 am for an excursion and would have no where to leave our valuables). So we arranged to move rooms on Thursday, begrudgingly. That night, it rained. A lot. And flooded the landing to the terrace with rain coming down the stairs into the room. Also a drip from the beam above the bed onto my face. Magically at 4am, a swim up room became available. No explanation, no apologies for the inconvenience of being flooded out of our room. While the remainder of the week went well, the starting experience definitely put a sour taste in regards to the resort. [Details]

Overall it's a really nice resort. Food is pretty good, a la carte restaurants are decent with many options to choose from, Mike's coffee shop was a nice surprise with yummy sandwiches for snacks, smoothies and light desserts. We also enjoyed the ice cream bar!
Entertainment was ok, nice theatre. Liked the bowling but fills up fast in the evenings. Beaches were nice although the water on Oct was a bit rough so mainly used the pools. Stayed at the Eden pool mostly since that had the better music and fun activities. Water park was fun for my skinny 13 year old but she's a bit big for a lot of the slides so she had to push herself along! Ha!
Drinks were tasty but not consistent around the resort so sometimes it was way too strong or sweet so often I would ask for not too sweet. Teen club was not a draw for my 13 and 16 daughters unfortunately. Young boys playing video games, no activities for them in evening. Might be nice to have dance/music parties in the evenings or something. Staff were great.

Tips: Bring a bunch of $1 US bills - nice to tip along the way for good service. Bring mosquito repellant! This suckers were nasty! Bring a reusable insulated cup to keep drinks cold. Bartender fills it up no problem.

Warning, when you arrive the “host” is working for Timeshare and will try to sign you up for a talk with incentives like a private breakfast birthday celebration (lie - it was in the buffet), a pendant, shopping tour to Playa del Carmen for 3 hours (took you to a jewelry factory and tequila place for the first hour) and $80 discount off an excursion(this was good). Took all morning and didn't ever get the free pendant because they ran out of coupons then when we did get one after many times asking then the jewelry store said they needed 24 hours which we didn't have leaving the next afternoon. Too many lies so left a bad taste in our minds. [Details]

My parents and my family of 4 with a toddler and baby visited this resort in June 2023. We had a decent experience with the hotel, food was okay but not amazing. I feel like the same few ingredients were used over and over in all the different restaurants. If you don't book privilege, the only breakfast option is the buffet which gets really old really fast. The AC in the buffet was almost non existent which made eating food and feeding young children very stressful. There were high chairs easily accessible in all restaurants which was nice. My baby overheated and developed a fever and got dehydration and had to stay in the hotel most of the vacation because there was good AC only in the rooms and not too many other places. Room was big and clean and a good quality clean pack and play was provided for the baby. The Daisy pool and Waterpark was great for the toddler and the family time timeslot at the Daisy club was a great safe place where he could run around and play and cool off everyday from 1-2:30pm. I wouldn't come back to this resort again just because we would like to try new resorts, but we appreciated how kid friendly it was. I would have liked more access to hand sanitizer and seen more cleanliness measures at the buffet. [Details]

Everything about this hotel & grounds was great! Only disappointment was the beach. No longer able to walk out in the water & beach in front of resort because over the year it had disappeared because of climate change but this was OK because there is a pool right at the ocean so you do get a nice breeze. There was an great amount of seaweed, but it was all up the coast. [Details]

Hospitality was too good,
Staff was too polite and helpful,
Overall everything was great [Details]

Weather was great. Experience slightly above average.
Facilities are very good. Enjoyed theatre, bowling alley, multiple pools, gym and tennis courts.
Property is long and narrow (500m) which requires use of shuttle (if older or with kids) to get from Daisy to the beach.
Beach is underwhelming. Small roped off area for swimming and beach is being constantly eroded. [Details]

Ce fut bien, sans plus. Si vous voulez une meilleure expérience, payez pour les accès " Privilèges ", sinon, il y a vraiment 2 classes sociales dans ce resort. Manque énorme d'employés, a des conséquences sur le fonctionnement, entre autre la gestion des restaurants. [Details]