#106 of 140 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Riviera Maya
I first visited this resort shortly after it opened to guests. I visited in December 2023. My complaints at the time were the beef, the lack of signage and a fear of the size of the beach resort once occupancy rose. Cue my visit this year and the beef was fantastic, signage exists and they've added 80 chairs. Forget the reviews that complain about the lack of party atmosphere and not being on the beach - anyone who books a resort should've known this beforehand. Shuttles start at 9am and I was always on it. You are welcomed by Miguel at the beach who will get you set up at your preferred location (he checked on me several times during the day to ensure I had what I needed). I enjoyed 7 days in the sun and in the sea and was sad to leave. This is definitely the cleanest and clearest water I've seen in Mexico. Aside from Miguel, a special thanks to Nathalie who took my feedback from the first visit and ensured my second experience was even better! She's an invaluable asset to the Secrets brand. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
The beach club is my favourite thing about this resort. All the meals I tried (beach, room service, Olio, Blue Water and Market Place) were great. Service was efficient. The rooms are clean and restful. Tub on the balcony was my favourite spot before bed.
The weak points
I asked for room to be cleaned between 9-3 and it only happened once. It takes a lot of walking to get around to the various pools, restaurants or other destinations at the resort.
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Even better the second time around