Riviera Maya

My wife and I very much enjoyed our stay at VIM. The resort was everything we expected... the property was lush and tropical - not your typical concrete jungle like many other AI properties. Hotel rooms were well hidden from the pools and beach. We chose this resort for its reputation for food and entertainment. It did not disappoint. All of the restaurants provided excellent food and wonderful service. Entertainment during both day and evenings was high quality. All staff were warm and friendly. The resort never felt crowded and was very serene. Would have given 5 stars if not for the severe chair hog issues at the main pool.

Arrived very late so the room was very cold as we couldn't find the blanket. The property is beautiful and the birds really sing! Lovely food but à la carts are hard to book. I would recommend staying at TULUM as otherwise your taking a cart every day twice or more a day.

This was a great vacation. The resort was clean, the pools and beach were beautiful and the food was great! The only complaint we had was that the resort was very busy. We were given a room with two beds instead of one with a king bed (which we had reserved and paid for). It was also difficult to get beach chairs on warm days and reservations for the A la Carte restaurants were also difficult to find. I would say we enjoyed our stay but might return at a less busy time of year.

We had a wonderful stay at the Barcelo Riviera Maya. The set up of this resort, with access to all 6 properties, meant endless options for food, drinks, entertainment, pools & beaches so there was never a lack of things to do - if you wanted! There were also lots of places to sit and relax. The service was amazing. The staff was so friendly and welcoming. The resort was spotless and you could see all the attention to detail. One thing that really stood out was that they brought fresh towels to your room in the late afternoon, which was such a nice detail when getting cleaned up after a day at the beach/pool before heading to dinner at one of the amazing restaurants.

We absolutely love this resort! It's great for families! The food is good, the drinks are excellent, the rooms are clean and the pools are beautiful!

Started off not good but after contacting my travel agent Jessica who contacted sunning representative who informed the reception from there everyone did everything to make my vacation a success i would consider going back to that resort

This was a first time hot trip for us and it was a great experience

We were at Bahía Príncipe Coba in 2013…far better experience then & now than Tulum -cleanliness 10/10 -upgraded 8/10 -buffet 4/10 most main dishes empty variety 7/10 -pool very cold -it's more about the money instead of the people -workers always on their cell phones (most) rather than interacting with tourists -the theatre was undergoing construction which we weren't aware of or we would have picked a different resort! -Maria was outstanding in customer service as a manager 10/10 front desk -the entertainment Giampaolo supervisor was amazing! 10/10….with what he had to work with having no stage! -excursions…take the big bus as those little vans are crammed & very uncomfortable for a tour more than 1/2 hour travel! Take the big bus! Our tour guide Damien was knowledgeable & a great human 10/10 -quality control NEEDS as serious upgrade at the buffet (have someone walk around the buffet with your radios & let the workers know what's running low so it's never out) no pineapple only 1 day served disappointing In closing…make it about the tourist NOT the almighty dollar! You definitely will flourish with that attitude I promise

Family of 10 for one week. Dines at all the restaurants and all were fantastic. The Italian restaurant exceeded all of our expectations, Francisco was excellent, he helped us make choices and even supplied samples of menu items we did not order.

The resort was nice and what you would expect from a Riu. Unfortunately, we were disappointed in the variety of food in the buffet and both my husband and I fell ill with food poisoning, and heard of several others who had same and apparently there is no room service at this resort so no one could bring us anything to help. Staff was nice, beach was nice, Spa was lovely, but won't go again.