Riviera Maya

Highly recommend. This was our second time at this resort, and while a little pricey, it's well worth it. All employees are very friendly and extremely polite.

We have vacationed at the Excellence Riviera Cancun more than 15 times over the years. Some might suggest that we branch out but the amenities, location and especially the outstanding staff keep us coming back. While we're sure that most staff deserve excellent reviews; these are the women and men with whom we engaged on our recent trip and with whom we have the utmost gratitude, affection, and respect. The following staff members are listed in no particular order, but it should be noted that these superb folks keep us coming back. Laylan: Manager for the Excellence Riviera Cancun. There were 6 people in our group. After multiple travel delays and challenging incidents, we arrived at the resort tired, hangry, and irritable. We encountered further frustrations when we learned that our booking agents had not shared some of our specific requests with the resort. Customer service is often a thankless job, but we say thank you Laylan for all that you did for us. We recognize you and your enormous efforts. Your professionalism, effectiveness and calm approach turned grumpy customers into grateful customers. Thank you. It's important to note that an organization is only as good as its employees, and employees like Laylan help make the Excellence Riviera Cancun a terrific resort. Miriam: beach concierge in the Excellence Club. Miriam was an absolute delight. She was energetic, friendly, courteous, efficient, and professional at all times. Miriam went above and beyond, treated us like royalty and could always be counted on to provide excellent customer service. She was a highly effective team player. Thank you, Miriam, for your unceasing commitment and dedication. You always went the extra mile and as such, you are a wonderful ambassador for the Excellence Riviera Cancun. Eleuterio: resort gardener. While always busy with his numerous tasks, Eleuterio went out of his way to engage with us. This is a man who does extremely well with guests. He made us feel most welcome with his friendly, welcoming, and gracious manner, all the while, approaching his duties with passion (the gardens and grounds are beautiful). He was charismatic, thoughtful and customer focused, also going above and beyond. Eleuterio is a loyal and exceptional ambassador for the Excellence Riviera Cancun. Well done. Moises: pool waiter in the Excellence Club. Once you've met Moises and experienced his humour and infectious laughter, you will never forget him. We met Moises years ago and are always impressed with his dedication, high energy, efficiency, loyalty, and professionalism. He is a joy to know. Moises is a thoughtful, conscientious, and excellent team player who puts the comfort of guests first and foremost. A highly skilled and competent employee, Moises is also a remarkable ambassador for the Excellence Riviera Cancun. Carlos Senior: waiter at Magna Restaurant in the Excellence Club. We enjoyed 2 experiences with Carlos Sr. He was attentive, proficient, friendly, courteous, and professional. A skilled server, we noticed how other staff treated him with respect and dignity – obviously a fine mentor. Amir: waiter at Chez Isabelle (wine cellar). Here was a man with impressive knowledge and skill. With 6 people in our group, Amir exemplified professionalism with his friendly, respectful, and excellent customer service accomplished in an elegant and sophisticated manner. Alberto: waiter at Oregano Restaurant. Last but definitely not least. We have known Alberto for years in his many roles at Excellence. We are very proud to count him as a cherished friend. When I asked my wife Wendy to describe Alberto, she said, “kind; a lovely man!” While true, Alberto is also a loyal, dedicated employee with a wonderful, positive disposition. His talent and customer service are stellar, and his hard work takes the resort to new heights. The Excellence Riviera Cancun is fortunate to have Alberto on their team – another fine ambassador. Until next time Alberto . . . Phil and Wendy H. * * * * *

Loved our stay here. Beautiful location and resort, on a lovely bay with calm waters. Friendly helpful staff. We came with our two toddlers (age 1.5 and 3.5) and it was very family friendly - there is a toddler pool and a kids club (under 4 you can use it if you stay with the kids). Food was solid and lots of options, drinks were excellent, had 1 hour free of snorkelling each day. The yoga was amazing and the studio is stunning. Oh and it is incredibly accessible for strollers and wheelchairs. We paid extra to stay on the ground floor and that was worth it - while all rooms have ocean view, ground floor you have a patio with a jacuzzi right on the beach basically. Finally, it is only 20 minutes from Tulum ruins and close to tons of cenotes. One tip, I'd fly into Tulum rather than Cancun because of the traffic there.

Overall the hotel met our needs. The beach was quite excellent for swimming and enjoying beach time. The jungle and pathways offered some incredible viewing of the unique water falls and animals like coatis, agoutis, peacocks, flamingos and 2 types of monkeys. the accommodations were modest food decent and overall happy enough with the resort and stay. Improvements could be made in room upgrades and presence or availability of bar services.....servers and locations. I would suggest this place as almost Family centric....and if attending as a couple, would likely look at other properties.

This place is a slam dunk. The restaurants are great, the buffet is great and the pool scene is next to none. What really pulls this place together is the people. The staff is amazing and so friendly. We have been to this resort twice and the property (Colonial and Tropical) about 8 times. Love it here. When we go somewhere else, we also draw back our experience to the Barcelo. Our drawbacks this week: - Couldn't get into the Brazilian Restaurant in the Palace...booked up all week. Was looking forward to returning there - Had a smoker next door to us. They were hammering cigs 24/7 on their deck. Look -- I get it....I'm a non smoker so the smell is unbearable....but they are on vaca too. We just didn't use the balcony.

We absolutely love this resort! It's great for families! The food is good, the drinks are excellent, the rooms are clean and the pools are beautiful!

Beautiful resort, beautiful beach, great for snorkeling, great evening entertainment, good food, drinks were good.

Our stay was absolutely fantastic. Room clean. Food of everything, what ever you desire to eat or drink. Shuttle everywhere every 10 minutes. 100 point for that. Only transportation from airport to the hotel cost as. On wheelchair we did not si any sign for Bahia Principle Coba. Person who took us on wheelchair transfer us to a person, who informed us, that our plain was late and bus left. Which, we learned, was not. Got scammed to take taxi, and lost 240 US dollars as we were not reimburse as we were told.

We have stayed at BP Sian Kaan many times but we were traveling with children this time so we selected Tulum. I have 1 single complaint that would cause us to never choose this hotel again... This hotel has a number of great aspects, if it weren't for the 1 issue we had, we would happily return and recommend it to friends and family. We stayed in building #2 (Premium Superior) which has been renovated ... great location, housekeeping keeps rooms nice, well stocked mini bar (we leave a note asking for what we want with a couple bucks every day on mini bar ). They have transitioned to wrist band door keys instead of key cards which is a great improvement! We stayed mostly near kids club pool area, which is a great spot... (watersides, splash pads, playground)(close to self serve drink station, food booths, bathrooms, towel exchange, etc) pools were a comfortable temperature all week! There is no shortage of lounge chairs, especially if you want to be on the beach... literally 100s of empty chairs everyday! If you want a prime spot directly in front of pool, you need to come out by 8am... but if you're not fussy about where you sit you can come anytime. Food is good, buffet is typical buffet food with a good selection. The 2 snack bars near family pool are good and quick if you just want burgers, dogs, fries, etc. This is a large resort so be prepared to walk, or take the trolley... trolley system also takes you to other hotels and run fairly frequently. You can easily walk to hacienda in about 6-8 minutes from Tulum lobby. Spa is nice, I had a nice massage and it was exactly the same as what I have had at Sian Kaan. Beach is just OK... not great... sand is nice and white and water is fairly clear... but it is quite rocky and this time of year the seaweed was pretty thick... still nicer than fighting through snow, but definitely not the nicest beach you will ever see. So now for our complaint... as I mentioned above we stayed in a renovated room... and I'm not sure what kind of drunken sailor designed them, but I prefer a little privacy in the bathroom! The sink and shower are not separated from the rest of the room... when you step out of the slightly frosted glass shower, you can see directly out patio window... the toilet is separated with a mirrored glass door that does not fully block vision and does not block any sound or smell and there is no fan to help clear the air... this design makes absolutely no sense and is bad enough for a couple, but families with teenage children or friends traveling together will absolutely hate it! For this reason alone, we will not return or recommend to family or friends. I certainly hope they don't use the same stupid design when they start renovating Sian Kaan, we love it there and will be going back there many more times... I would hate to have move to a different hotel because of careless bathroom design!

We just got back from a wonderful week at the Dreams Sapphire resort. In our opinion, the resort was clean and well taken care of, food quality and options were great, and the staff were amazing. Our only critiques were that it was really difficult to book at the Asian restaurant (we never got in) and we found that we had to be at a la carte restaurants when the doors opened or we might find ourselves waiting a long time to get in (you don't reserve the a la carte restaurants aside from the Asian one). We found ourselves going to the buffet more often so we could go for dinner a bit later. Overall, it was a great experience and we would go back.