Dominican Republic

Dreams Flora, Punta Cana is an exceptional hotel and we highly recommend it. Travelling as a family of 4 (2 adults and 2 children, aged 9 and 6), this hotel met every one of our family's requirements. The bus ride from the airport is only 20 minutes. Fantastic when travelling with kids. Food was beyond exceptional in terms of quality and selection. The buffet has plenty of options in addition to the numerous A La Carte restaurants (Italian, Grill, Japanese, etc). There is also a mini-buffet made for kids that always have « safer » foods such as quesadillas, fries, hamburgers, pasta bar, pigs in a blanket, not to mention the dessert bar as well. Gluten free section is also quite impressive. Food was definitely a 10/10. Service was impeccable. All staff were courteous and friendly. Strongly recommend taking the upgrade to « Preferred Club » to have private check-in & check-out, your personal butler for the week, private pool/hottub/bar&resto, and other perks. The weather was absolutely perfect, despite it being hurricane season. Amenities were wonderful. Grounds were big but not too big that the elk was unbearable. Very clean and beautiful to look at. Pool was big and clean, never felt overcrowded. Bars everywhere. Cafe offered specialty coffee and wraps/bagels/sandwiches blue ice cream for the kiddos. Nightly entertainment: there is live music every evening in the lobby followed by the shows (Rock show, Circus show, Dominican show, Freddy Mercury Show….), followed by dancing in the lobby afterwards. Beach party one night is also not to miss! Water park was a hit for the kids! 7 big slides (minimum height for kids…. I'd say must be around 7 years old), and adults with a smaller, kiddie water park for the little ones right beside. We don't have a single complaint!

Dreams Macao gave us one our best vacations! Everything was perfect! The resort is gorgeous, clean and very well maintained! The food was delicious with lots of options to chose from. The staff are very friendly! The beaches are breathtaking! The pools, water parks and lazy river are all clean! I totally recommend this resort and will return with my family. Special thanks to Michael Jackson, Justin Bieber, Jazmin (housekeeper), Ricardio (chef)!

This newly renovated resort was phenomenal! The front entrance is elegant, clean, and very welcoming as I was handed a welcome drink upon arrival. They had a great selection of food with rotating menus every other night, so I was never 'bored'- literally anything you are craving, they have. The staff was very kind and friendly with me as I navigated thru the resort. I came here to celebrate my birthday and the resort staff made it a priority to make it special by decorating my room! The room was clean, modern, and very welcoming. However, there was a dingy smell to the room and I know it was because of the humidity. I would suggest to travelers to bring Febreeze or something to spray in the room from time to time to mask the smell. Also because of the humidity and the A/C my sheets would feel damp from time to time as well. A little annoying and uncomfortable to sleep in. Lastly, I did find a cockroach in the room one night. It was on my curtain and I panicked but managed to trap it under a cup and left it in the hallway. I was told that they tend to come out before it rains but in the room is crazy!!!!!

They are biased in serving coconut. They give whom they like. A women was laughing at us and they tried to call security on us based on that racist women. They didn't know that we are preferred member too.

I spent the most wonderful week of my life at the Royalton Chic. I spent the extra for the Diamond Club and it did not disappoint The weather and resort were beautiful, the service from the staff was top knotch.

Le soleil était présent presqu'à tous les jours. Personnels souriants, gentils serviables qui tentent de nous parler en français, le comprennent certaines fois mais n'osent pas le parler. Vive les traductions du téléphone. Au lobby Frederico tentait vraiment de nous aider. Au buffet la nourriture était variée et très bonne, Mimosa sur demande à tous les matins. La chambre toujours bien arrangée, champagne lors d'un anniversaire. Lit très propre, chambre très grande, propre mais dans les toilettes une odeur persistante d'humidité et puisard. La porte-patio fermée ce n'était pas bruyant. L'autre côté de la rue, le Punta Cana est en réparation donc des coups de marteau. Piscines avec beaucoup de chaises, serviettes disponibles mais l'eau de la piscine était très chaude pour se rafraîchir nous prenions des douches à l'extérieure près de la piscine. Service autour de la piscine très présent. Plage très étendue MAIS vis-à-vis le Bahia il ne ramassait pas les algues donc après 1 semaine il y avait une accumulation de plus ou moins 3 pieds de hauteur à la longueur. Nous nous sommes plaints mais ça n'a pas changé. Dans l'autre semaine, ils en ont ramassé un peu mais jamais assez pour pouvoir marcher sur la plage. Par contre vis-à-vis le Ambar, les algues étaient ramassées. Nous sommes déçus de n'avoir pu marcher comme l'an passé au Onyx. Attention à un représentant de compagnie, il vend des excursions plus dispendieuses que la publicité de sa cie avec des avantages qui n'existent pas. Si tu te plains, le patron va communiquer avec toi par courriel, j'en ai reçu un de : dominicanarepresenta@gmail.com c'est du bidon.

Did not like the customer Service, the front reception Service not great, or was the staff waitress/waiters Did not like the food, most of the time is was luke warm, never hot. Everyone looked unhappy.. they always assumed you spoke spanish because I barely heard them speak English only when you started talking to them english is when they speak English. As soon as we checked in we requested a late check out when we leave and we were given the run around 3 times with very little information. Customer Service is very important and I feel it wasn't exceptional.

The resort is beautiful. Especially the QUIET Pool. Plenty of things to do or NOT!

I came to the majestic colonial for 5 days and stayed in the colonial club section. When we first arrived it was a bit chaotic. There wasn't really someone directing what to do. A staff member finally stoped us for our info after a few minutes for being confused but she wasn't pleasant at all. She had a bit of an attitude which was off putting. We were taken to the colonial club lounge to check in and that took almost 40 mins between our group of 5. When we got our room we met our butler Louise who is the best staff member ever. Our room was what we saw on the pictures and clean so we were happy with that. My sister had to get a new room on day 2 because it reeked of mould and was causing her asthma to act up. My cousin has to get a new room on day 3 because the ceiling above the toilet started pouring toilet water from upstairs at 3 AM. The room service is horrible. The food is bland, the burger was raw, the desert we ordered wasn't what it said on the menu. You can't order drinks to your room. The bars are pretty good. The drinks were Always delicious. The beach is nice and clean and the vip section isn't really that secluded and pretty much anyone can sit there because no one is making sure it's only vip coming in but the bar there is excellent. The restaurants we tried were quite disappointing, the food is super mid at best. The Japanese restaurant and the buffet honestly have the best food. La gourmet was super disappointing. Taino was just not good and no options when we went at 10pm. We tried the steak place on the beach for dinner and the portions were tiny and we didn't get what we ordered, for example the menu says parmesan fries, but we get regular fries with not even salt on them. This was a problem at all the restaurants.Also the restaurants at the beach have no ac as they are open to outside so eating while sweating buckets isn't fun. The highlight of our stay was going on the wild on excursion. Those people were amazing and we had a whole trip ourselves because no one else booked. I will say we were mad at first because the representative we booked the excursion with told us they would be snorkelling and that's all I wanted to do on my birthday so we booked the excursion and when we get there our guide tells us No snorkeling, but he allowed me to do it anyway because we were the only people in our group and it was my birthday. But if we had been with more people, we would not have gotten to go snorkelling So that was false advertising, and we paid way more because we thought it was included. The pool games were also a really fun time don't miss those at 4pm !

Our location was amazing at the beach. The 2 palm grill should not be club restaurant for breakfast & lunch as it's the only place to eat at the beach. The beach grill has no where to sit and eat it unless in your beach chair. . Beach way nicer at dreams flora and further up. Therefore itself is beautiful, gardens ect. The restaurants are nice & have great food, especially Mexican and Asian. The pools are very nice and nicely lit at night. But we did not go in as we are beach people. It does have a pool swim up bar. The resort is quite small so if mobility issues would be great, but for exploring found it a little small, but beautiful. We booked snorkeling from the beach which was fun. Did not do anything with vibes as they are more expensive. Checkin was great, lady we had was fantastic. Checkout not so much. Bunch of men working. We were waiting for the complimentary rom to change and seemed very disorganized, and didn't seem to care we had a bus to catch. I found the lobby bartenders much friendlier than the morning pool bartenders. Afternoon guy at the pool was alot happier. The coffee spot was fantastic! Enjoyed the air conditioning and cold coffee in the afternoon. Was so muggy. Lol I had one night our air conditioning did not work well. It got very hot. They did fix it the next day. Thank God.