Dominican Republic

Overall we had a nice time, happy with the resort, food was 8/10, staff was very kind. But $800 CAD to upgrade to the Preferred Club didn't meet our expectations or the perceived value of upgrading. Upgrading was not worth it, and the benefits were rather deceiving. We were told by one employee to wait until til check out to bring up our concerns about the value or lack there of, of upgrading to the Preferred Club. Then when we did, the employee we checked out with, said it was too late to do anything because it's the end of our stay.

From the moment we arrived at the resort everyone was helpful and made check in so easy. The grounds of the resort were always beautiful and tidy, beautiful pools for whatever mood or activity you're interested in as well as a fun waterpark! Gorgeous white sand beach and turquoise water for swimming. The room was spacious and had all the amenities we needed, housekeeping was great, same with room service. The staff were all so friendly and fun and actually get to know you a bit while you're there. The food was quite good at the buffet and even better at the à la cart restaurants, and it was great not to have to make reservations. We took our kids ages 11 and 14 and they had a great time and were always busy. Honestly the trip couldn't have been better for us.

Great Hotel. Staff was extremely friendly and there was someone always around to answer any questions. Pools were clean and beautiful to look at. Food was great, even at the buffet. My agent, Melissa Shah, knew I wanted to relax but my partner might want to party. Her recommending staying at Dreams but having access to Breathless was the perfect solution.

Staff are super friendly room was clean.

Would go again! As advertised, quiet and remote, but excursions are possible, and could go into town. A great place to go and crash and not move for a week. Being on the bay gave lots of boats and one cruise ship, but quiet and not loud. Great place, would go again!

We stayed a total of 7 nights in the "adults only" area which is the upscale area of the whole complex, check-in process was expedite and they provided us a private space to get changed as we got there earlier than the check-in time. Inside the hotel there are VIP areas that belong to the "Exclusive Traveler Club", and there are sellers that are constantly trying to sale you the club, be aware of them. The beach is gorgeous; however the amount of lounge chairs is not enough for all the guests, therefore we had to wake up early to "reserve" a pair, otherwise we would have seated far from the beach. The gardens and common areas are beautiful and well maintained, we stayed on the third floor with an overview of the pool and main plaza, a bit far from the beach but was OK. There is a bar nearby the beach and the staff is always available to serve, in general the people working there are super friendly, kind and happy. There are several restaurants with different type of food, from Italian, Peruvian, Steak house, Asian, etc. most of them needs a reservation which can be done through a website, and of course there is a buffet with good options, including a “Dominican” theme night on Friday with typical food, rum and performance, it is highly recommended! There are more facilities in the other side of the complex including shops, restaurants, pool, theatre, etc. We ended a couple of nights in that area as the shows were more entertained as the VIP area is calmer and quieter. Also, there are kayaks available for free, as well as snorkeling and sailboats. The closest town is only 15 min away by walk, cute area with shops, restaurants and bars. In general we had a good week, if only the beach area was less crowded… :)

The hotel was very nice - with comfortable rooms, great beach and friendly staff. The food was sub-par.

We arrived around 9:00pm. This was the first time we arrived to a resort and weren't offered a welcome drink or washcloth on arrival. We were walked directly to the Preferred Club and again weren't offered anything to drink or eat. I mentioned how thirsty I was, and they suggested we grab a drink at the bar, and couldn't believe we weren't offered anything. The staff were incredibly friendly and sweet. They took us to our room, and initially the room key didn't work, but that was quickly sorted. Our butler had already finished for the day given our arrival time, which was totally understandable. We actually never met our butler in person - which shocked me! he checked in daily via WhatsApp between 9–10am, but we didn't have any face-to-face interaction. Again something we have never experienced before with Butler service. They did throw an excellent New Year's Eve party it was very well done. There was one unfortunate incident though: My husband went to grab a drink and on his way back a drunk guest fell into one of the tall, VERY heavy light posts with speakers and large lights used for the event. It tipped over and smashed into my husbands leg. Given how large the bang was, MANY guests heard, and a few staff members. He was incredibly lucky it only hit the back of his leg, but it bruised badly and swelled. They took our room number, but no one ever followed up to check on him, which was disappointing. The rooms themselves were nice. The bathroom was on the smaller side with only one sink, which was a downside for four people. The shower was great. The swim-up was nice, but the layout made it difficult to actually sunbathe there wasn't really a sunny spot for the chairs. Because of that, we hardly used the swim-up at all. The resort was very clean. Housekeeping came daily and again in the evening to check if we needed anything. The shows and entertainment were good, and the water show was especially impressive - something we hadn't seen at a resort before. The beach was absolutely beautiful - zero seaweed, the softest sand, and easily the nicest beach we've ever experienced at a resort. There were never any issues finding chairs, either at the beach or the pool, which we have never experienced before and really appreciated. We went into the food with low expectations, but honestly, it was totally fine. I had no concerns with the food at all. We all did experience diarrhea, so it's smart to always pack stuff for that, but it was nothing that was terrible. Dinner reservations are usually something that stresses me out, but for every single meal we were able to walk up at any time and be seated without issue. The staff throughout the resort were lovely. Wi-Fi was spotty in some areas of the resort but worked well in our room. All in all, we really liked the resort and the brand, especially the beach, cleanliness, ease of dining, and overall atmosphere.

A beautiful resort. Grounds are well maintained and pool area is clean. Beach is one of the best we've experienced on multiple southern vacations.

This is our third time at this beautiful resort. The entire hotel was immaculately clean. The food was fantastic with so much variety and the entertainment staff was phenomenal! The violinist was memorizing and the beach party was so exciting with flame throwing show!