New York

Great Hotel - very good location for us for site seeing, lots of food places around and easy access to subway. Workers are very friendly and very helpful.

We had to use the stairs since elevators were not adequate

My grand-daughter and I stayed for 5 nites and I can,t find one thing to complain about! When we arrived I asked if it were possible to get a room with a view and two beds, no problem. We were on the 24th floor with a great view of the Empire State Bld. Some complaints about a slow elevator, not so! I timed it, down from the 24th floor to the lobby took 15 seconds. We never had to wait more than a few seconds for the elevator. The breakfast was great, lots of places to sit and also, no waiting. The room was very clean with two queen beds. The staff was wonderful, very helpful when asked questions about New York. I would recommend this hotel to everyone.

Great hotel for families with amazing pools, beach, and amenities for families. The food is great. I had read comments that it was not and we were pleasantly surprised. If you go to Mexico, you may want to eat Mexican. If not, maybe you shouldn't go??? The entertainement is ok. What needs improvement are the room and wifi. Dated, no privacy and lacking a refresh.

Positive - would book again

Great location. The room is clean. The negative point was, when we checked in, the receptionist confirmed that our booking was for three nights and that the room has been paid. When we were checking out, another receptionist told us that we were still booked for another 2 nights. I told her it was impossible, since our flight was that same day that we were checking out. A week after, I found out that my credit card was charged the additional 2 nights, while I was never informed. I have to call the agency that we only stayed for 3 nights and that's it. The travel agency took care of investigating what happened. After one day I was informed that the hotel will credit back the charges, but the amount will depend on the present exchange rate. And was told that they also charged a cookie we got from the bar, which we never did! The charges was apparently credited back less $30. :(

Great experience right in the heart of the city.

All staff at the hotel were very accommodating, not to mention the cookies are awesome!!