Hideaway At Royalton Blue Waters

Was expecting a lot more from a Royalton since we had heard so much good about it from reviews. Certainly not what the rating is at for this resort. Very disappointed. For an adult only resort i sure saw a lot of kids on our side without restrictions, so not sure why it is called adult only resort. No free first aid either, why? Pool bar personal, access to drinks, service, cleanliness ,etc. was the worst that i had ever experience after visiting 40 resorts in my life. How do you run out of Pina Colada, water, ice, rum, etc. before 2 pm? Service around pool was minimal, i saw 1 waiter for 2 pools on one day, unacceptable for a 4.5 called resort. Also and finally, at reception we were begged to sign up for a sales pitch of 2.5 hours to join their club at a minimal cost of 40k the next morning and didn't seem to appreciate much a no as an answer, i was not there to sit in an office on my first morning away from minus -25c that's for sure. Overall rating should be more of a open 3.5-4 not just adult only. Just hate to have to say it but, not going back! [Details]

My fiancee and myself fully enjoyed our stay at this resort, we stayed on the Hideaway adults only side, we had just a basic room as we decided we didn't need anything over the top from the diamond club. Our drinks and food were all satisfactory and really haven't anything to complain about other then the cleaning of our room, we aren't extremely early riders but we were at the pool by 930-10am and we would put the service sign on our door and when we would come back at 430pm the room was never cleaned and we had to call to get our mini fridge filled, now normally I don't care about the fridge but with my fiancee being diabetic I count on having some pop or snacks in the fridge in case he gets low and we never had any snacks just a few pops even when we asked for them to fill it. That being said Our stay was amazing and we would return
I would also like to send a shout out to the waiter named Ruchoy at Grazie, this guy needs a raise he was so personable and made our time in the restaurant extremely enjoyable. [Details]

I was completely disappointed with this restaurant. What was supposed to be adults only was not. The only areas that dis not have children was the pools and beach. We left our reservation at the Zen restaurant because we were going to be sat with 6 children. The white Party was not on the beach... instead it was in the entertainment center with kids. The only good restaurant was the text mex. Staff was rude only talking to you if you said something to them first. [Details]

Beautiful beach , rooms and grounds are very clean. Very friendly staff. [Details]

We had a great vacation
The room was small and although I didn't spend much time in it I found it too small for us. Beach was great but lacking in shade.Kimberly a server on the beach was wonderful she went above and beyond to make us feel welcome. [Details]

Beautiful Hotel. Rooms are smaller than before. My sister went 10yrs ago. Everything is convenient and within a comfortable walking distance. Staff at front desk are a little slow with check in. On the whole a very pleasant stay. [Details]

I found this hotel and service to be well worth the price. Going as a Diamond club member gave extras but you really lack nothing without it. The food was excellent as well as all members of their staff. They like to make you comfortable and help you enjoy your stay there. [Details]

The Hideaway at Royalton Blue Waters is a beautiful location with wonderful accommodations and hospitality. We had access to at least ten restaurants on site and visited all except two. We took advantage of a customized dinner on the beach experience for an additional fee and it was excellent. Of the eight restaurants that we visited the best ones, in our opinion, were Marche buffet, Grazie Italian Restaurant and Hunter Steakhouse. The Texas Grill was good, but El Dorado, the seafood restaurant, and Zen, the new Japanese/Teppanyaki restaurant did not live up to the hype at all. Having enjoyed great seafood fare as well as Japanese cuisine in Toronto the last two restaurants did not meet our expectations at all. At 'El Dorado' the local catch of the day was good but the so called lobster bisque did not have a shred of lobster in it and the Tuna Tartare tasted like canned tuna - nothing close to the tuna we enjoyed on other holidays. 'Zen' was not 'zen' at all. It was noisy and each chef seemed to feel the need to go beyond their cooking skills to include additional forms of entertainment that failed more often than succeeded. We witnessed chefs trying to pitch rice into the mouths of their customers without success despite various attempts. The meat and seafood portions suffered from over salting, poor quality cuts and disappointing portions. [Details]

All good no issues food was great people was there to help if need it thank you [Details]

My sister and I went to this resort to celebrate her 50th. She had never been to jamaica and I wanted an upscale location fitting her special occasion. The grounds were beautiful and we took full advantage of our lovely presidential swim up suite. May have been the slow time of year or the often overcast or rainy weather but we did find our side of the resort rather quiet. We did not mind it and surely we could have joined the other side of the resort for more excitement and interactions if we wanted to. The food was overall amazing and our buttlers Ardley and Carla ensured we had delicious a la carte reservations every night. There were some singers and performers on the hideaway side followed by shows on the main stage. With the exception of the aquatic show we did find the productions lacking a bit on that stage. The one thing we wish was that some bar areas that werent in the sports lou ge stayed open longer. We found ourselves back in our rooms at 11 if we didnt feel like mingling in the sportsbar/club. The loungers and pool were great and ovrerall we greatly enjoyed our stay [Details]

Our stay was lovely but like any other resort there are hiccups along the way. Upon arrival we were supposed to get a bottle of wine and champagne in our room, that didn't happen until day 3. We were also supposed to get a bottle of our choice upon arrival in our room and that wasn't given to us until the night before we left. Maid service was at your door before 9am, if you weren't ready for it yet it wasn't done until late afternoon. [Details]

I was quite disappointed that this hotel is advertised as a five star luxury hotel. It is not. It is old and dated and very badly in need of remodelling which I found out is being done in may. Had I known that in advance I would not have booked here. I wanted a luxury experience and this is not what I got. The room was old and musty smelling. The furniture scratched and damaged. Patches on the walls and ceilings. Mildew/mould on the sinks (at the caulking). Patio door would not lock properly. Door on the wood furniture to the hidden fridge falling off the hinges. The shower had no place to put soap or shampoo. It was missing lamps and wall art. Just left patches and holes. The only positive thing I can say about the room was the bed was comfortable and the shower head worked well.

The grounds were well maintained in terms of cleanliness and nice gardens. There was lots of signs of needed repairs throughout with broken tiles, lights that did not work etc.

The beach and the pool were great. The only complaint I have is that the adult pool (being the infinity pool) was the most beautiful but closed off to kids. It is also where all the entertainment took place. I didn't buy into an adult only resort and we did travel with our 9 year old son. We had to choose to either participate in the activities (although they were lacking) or give up the view of the beach or swim in another pool. The activities were strongly lacking as well. Not very well organized. Kind of boring for the most part. Again not what would be expected for a five star hotel. The pool furniture as well was mis matched, broken and often not enough to go around. The pool towels were horrible. Old. Stained and generally not enough. At 830 in the am often towels were nowhere to be found. This includes nightly entertainment. It was severely lacking. I did not find that the animation team engaged much with guests. Nor was the caliber of the shoes very good.

Food at the buffet was good although there could have been a few more people working the busy stations ie the omelette station in the am and the pasta station in the pm. There were very long waits. The seating arrangements as well was a bit disorganized. Not sure why our room number was needed every time we visited. The tables were often not ready and missing things ie utensils or cups. It took long periods of time to get water and coffee/drinks. Often meals would be eaten or half eaten and still we would be waiting. Never were there spoons places at the table and long waits to get one.

The people/service overall was good. Staff were pleasant and polite just not enough of them.

Overall I would rate this hotel a 3.5 star stay. I was very disappointed especially given that this was a first time stay with Royalton (whom I was led to believe only had stellar hotels). This hotel was not at all what we expected. Not at all what we paid for and we were left very disappointed. Not sure I would book a ROYALTON HOTEL again. [Details]

Pure luxury! The staff were so polite, attentive and personable! [Details]

Hotel was old in need of maintenance and cleaning
The food was great
Service was good [Details]

The hotel is garbage it smells and management will laugh at you when you complain and DO NOTHING. THE PICTURES ON WEBSITE IS FOR BLUE WATER. The bed was broken we move 3 room and it still smells. We COCKROACHES WALKING IN THE ROOMS BATHROOMS AND THE CLEANING MANAGER WAS LIKE YEA WE KNOW. THIS HOTEL SHOULD BE CLOSE [Details]

We loved our stay at the Royalton White Sands. The staff were fun and engaging. The restaurants were awesome with lots of different options every night. Entertainment was fun too. We would definitely return!! [Details]

This was our first time going on an all-inclusive vacation. The food was by far the best part. The pools were very clean. I enjoyed going for night swims in the pool. The beach was always clean. My boyfriend used the gym several times during our stay and most of the time he was the only one there. There were a few minor things wrong with the room including a few lights that were out, one of them was due to the fact that the plug was not all the way in the outlet under the desk and the door to the balcony was very difficult to open and close. Our room was on the 7th floor which had a beautiful view. The side we were on meant that we had sun in the morning but not in the afternoon. We were very thankful for the blackout blinds because they blocked the extremely bright sun from waking us from our slumber. The 24hr room service was amazing I definitely enjoyed cheesecake at 1am. The java was exceptional, with endless ice cream at my fingertips. [Details]

We had a great week at this resort and would not hesitate to go back. We could use the beach and pools at the neighbouring resort, Royalton Blue Waters. There were quieter pools and more lively pools. All restaurants are shared between the two resorts, but we rarely had to wait to get in. We were always able to find chairs at the pool and/or beach although sometimes it was difficult to find shade. The staff (Ivan, Kemar, Devon & Joyce) at the Martini Bar (White Sands) were a great bunch and kept us laughing and well entertained! [Details]

This was our first trip to Jamaica & certainly won't be the last. Will definitely return to White Sands. From the first & last we really treated "Royally". Loved the fact that check in was done relaxing in the lounge with a drink.
The buffet had an excellent variety of food which was displayed & marked well. All wait was very friendly & went out of their way to make our stay memorable. It was hard to remember everyone but special mention to Joyce in the hotel Martini bar & Amands in the outside Martini Bar. The girls that cleaned our rooms did an excellent job as did the grounds keepers to keep resort in excellent condition. The bathrooms could be freshened up a little tiling needed touch up.
Hunter Steak ,Armadillo were excellent.
Highly recommend this resort. Loved the catamaran to Dunn's Falls.
Keep up the great work. [Details]

We were in the older resort but right next door is the newer Royalton Blue Waters and you can use their pools as well. All around great hotel with great friendly staff! [Details]

This review is being completed in July 2018. Our Buttler service was not worth the money even for free it wold not have been worth it.
At check in we were the first of our group to get the VIP treatment and the last to leave the VIP lounge and be escorted to our room where we were told our Buttler would soon come to great us and give us the introductory information. (Saw the butler for the first time some 36 hrs later). During admission I will call it they brought me the forms with my wife and daughters name and asked me to read and sign my name, no biggie...then she comes back and takes them away they were wrong. Long and poorly executed VIP service. Front desk was much more smooth and faster. (could see them from my location).
Room okay. Staff friendly enough. Resort seems to be very under occupied by guest. They had some safety issue in Montego bay.
Food Okay.
Best service was the person who cleaned our room No disappointments and a few nice surprises.
Buttler was a friendly guy when we saw him but I rarely saw him and got nothing for the expense. he did do a reservation for us at a restaurant that did not take reservations That was very impressive. Not. I was asked how thing were and they tried the time share thing as well I said why would I come back or buy time share when I have yet to get what I paid for on this stay and it still took over 12 hrs for me to see the Buttler. No note form him, no message on my room phone nothing for over 36 hrs and after telling staff.

Weather was nice Kids had fun.

Did fall on the terracotta tiles at a transition point by a cabana, came to find out 3 other did as well. One person a broken arm the other two no details and myself to badly sprained wrist and a possible bone chip in my wrist as it is still given me issues guess trip to Dr. is needed to get it figured out for sure. Told my travel agent about it she did her thing Got a $100.00 voucher whoo hoo. Sarcasm that was.

Tip to Owners at very least give your guest what they pay for as a minimum service period.
App force me to give recomendation. I offer none
By the way I am not a bot. [Details]

Not great , long line ups at breakfast , pool not cleaned. Swim up suite nice , but paid a lot for, maybe look at Beaches for more entertainment-and service. Preferred Riu Tropical Bay over. This hotel. [Details]

Our trip didn't start off so great, but Royalton White Sands went above and beyond to make us feel at home and enjoy our vacation. Peter and Deshawn at the swim up bar are excellent bartenders and great guys. [Details]

This was our second time there. Since our last visit they had built the new side, Blue Waters which is much nicer. People are very accommodating and service is top notch. [Details]

My family had a great time during our week here. The resort is really nicely laid out, compact but not small. Lots to do for kids. Food was generally good, no complaints there. Beach areas weren't huge but they were beautiful. Staff was friendly but you have to be okay with service being on "island time." Really good drinks at the Diamond Club beach bar, and incredible jerk chicken at the jerk hut. Our lovely butlers Chad and Stacy worked hard to accommodate any service requests we had. We definitely would have liked a bigger bathroom, counter space was scarce. The room itself was not large, they were calling it a "suite" but it was a room - two queen beds, night table between, a dresser and not much room for anything else. But it was kept very clean for us, and it was a swim out room which was FANTASTIC, especially as we have a young child. I would probably come back here, and maybe opt for a larger suite - and definitely with a swim out option! My only real complaint...on the second last day I found a few pieces of glass in the swim-out pool area, on the loungers and in the water. Someone likely broke something in a room above and a few pieces of glass fell down from their balcony. We called maintenance to come do a sweep of the pool, but even after a second call over an hour later, no one ever came. Kind of a big safety issue, so folks need to be aware that they might have to push management for situations like that. But otherwise, great resort, great vacation! [Details]

Cash taken from our room and report to the customer service of the diamond club and was very disappointed with the respond. So overall your property is not safe in your own room. Questionable staff going in your room. [Details]

Room overlooked a construction site and
loading dock ( disgusting view )
Sales staff constantly harassing us to
purchase further vacations.
Would not recommend this resort as an
adult vacation more for families. [Details]

Better then expected experience [Details]

Overall, a great property. Only negative is that the resort beach area is small but you can leave the compound, if you would like, to walk down to the public beach (Burwood Beach) which is spectacular. [Details]

Could not have been a better experience other than the beach. [Details]