Melia Punta Cana Beach Wellness Resort Adults

Melia Punta Cana Beach Wellness Resort Adults
3.833.833.833.833.83
3.83 based on 65 reviews
#34 of 110 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
Rated 4.5 stars
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3 night stay-lovely staff & beautiful property

, Richmond Hill, ON
2024-02-22
Difficult check in, initially with no suitable options for 3 adults and first option then withdrawn. Restaurant dining options minimal with a short stay. [Details]
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The strong points
Wellness theme and grounds are awesome. Staff, Attila (hskpg) Coffee Cafe baristas, check in staff Landry A , shuttle drivers, so kind and dedicated to our service. This was beyond compare, in many others as well.
The weak points
We were a scheduled late arrival and with no plans for 3 adults, in a room. Promised linen, to make a divan into a bed were promised but did not come. Additional trip to front desk was required and still had to wait for linen. Main buffet lacking!
Certified
Hotel reply, Owner, on 2024-03-05
Dear Mr. Canada, Thank you for taking the time to share your comments. It's fantastic to hear that our Wellness theme and beautifully maintained grounds made a positive impression, and that you found our staff, including Attila in housekeeping and the baristas at our Coffee Cafe, to be exceptionally kind and dedicated to service. We are delighted that the dedication of Landry A and our shuttle drivers contributed to your positive experience. We do, however, regret any inconvenience you faced during check-in and with the room arrangement for three adults, as well as the wait for additional linen. Our aim is to offer a seamless room experience and we apologize if we fell short in this instance. Moreover, we appreciate your feedback on our gastronomic experiences and will continuously strive to enrich our buffet offerings to delight every palette. We hope to have the opportunity of welcoming you back in the future. Best regards, Derryl D'costa Hotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Great Experience

, Tillsonburg, ON
2024-01-23
First Class facilities. Very friendly Staff. Wonderful food and beverage availability. We were treated to amazing service at every venue and our concierge, Bernardo Dona Mula was attentive and proactive (ask for him when you book). Special mention to Bernardino for his great smile and willingness to help. Great value. We will be going back. Make sure you add LEVEL to your booking. [Details]
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Certified
Hotel reply, Owner, on 2024-01-30
Dear Wayne Ouellette, Thank you for such a positive review of your stay. We are thrilled to hear about your first-class experience at our facilities and how our friendly staff, particularly Bernardo Dona Mula, ensured your stay was remarkable. It is delightful to learn that our gastronomic experiences satisfied your taste buds and that the attentive service from our team, including the welcoming smile of Bernardino, contributed to the great value you found in staying with us. Your commendation of the exclusive benefits of The Level is greatly appreciated, as we strive to provide a superior room experience and personalized attention for those seeking an elevated stay. We would be delighted to welcome you back on another occasion. All the best, Derryl D'costa Hotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Buyer beware - the big upsell

, Ottawa, ON
2024-01-11
This resort is all about making more money off of you. We purchased the Level with the expectation, as advertised, that we would receive premium brand alcoholic beverages. Wine at dinner (you had to buy a bottle) was extra at double the price you would pay in Canada, premium brands were not available at the pool bar but you could buy a bottle. The 3 Level bars had premium brands but they would make your drink with the low end alcohol unless you specified you wanted premium. These bars are only accessible to Level guests so why have low end Russian brands there. The first row of Bali beds on the beach, with the beautiful view of the ocean, had to be rented for the day. You had to buy a package that started at $45 American. Package gave you a bottle of champagne and some food - which you could get at the bar for free. New Years celebration at the disco, you had to rent a table or Bali bed, otherwise you stood. The restaurants had moments of being really good, but most of the food served to you will be cold or lukewarm. I will say they make the best gourmet burgers and my husband loved the grilled seafood skewers on the beach - they came right off the grill so hot, side roasted potatoes were of course were cold. Breakfast was okay, but again cold bacon, toast, hash browns. New years buffet was spectacular with massive lobster tails, shrimp, crab legs - everything cold and no tools to crack the crab legs or shell the shrimp. They also served roast beef, roast pork and turkey somewhat warm. All the sides were also cold. Japanese restaurant, $59 American extra, was good but not worth the extra you pay.
Beach sellers are allowed to come right up and walk amongst the guest to harass them - my guess is Melia gets a cut of sales.
We chose this resort because the year before we went to a Melia in Cuba - it was such an awesome experience that we chose another Melia resort - they are not all the same. We would go back to Cuba, but not this resort again. We spoke to quite a few guests who were not happy with spending all that money to be there and then being asked to spend more once they arrived. [Details]
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The strong points
Beautiful, well kept grounds. Nice rooms. We had the best concierge, who made our anniversary celebration very nice. Staff work very hard.
The weak points
They will try to upsell you on everything, even though you have purchased “the Level”.
Certified
Hotel reply, Owner, on 2024-01-30
Dear Jojo, Thank you for letting us know that you had a pleasant stay. We are delighted to hear that you enjoyed the gourmet burgers and the grilled seafood skewers on the beach, which are a testament to our commitment to offering high-quality gastronomic experiences. It is also gratifying to know that the New Year's buffet with its selection of seafood made an impression, even though we regret to hear that not everything was to your satisfaction. Regarding your comments on the beverage selection at The Level, our intention is always to provide a premium experience, including a variety of top-shelf options. We apologize if there was any confusion about the availability of premium brands at our bars. Our policy is to ensure that our guests have access to the premium offerings included in The Level, and we will look into your feedback to ensure our service culture reflects this commitment. As for the beach sellers, we strive to maintain a balance between offering local charm and respecting our guests' relaxation, and we appreciate your input on this matter. Please rest assured that we are continuously working on enhancing our services and facilities, including ensuring that our dishes are served at appropriate temperatures and that the exclusivity of The Level provides an enriching room experience. We hope to have the opportunity of welcoming you again in the future. Best wishes, Derryl D'costa Hotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Melia Wellness

, London, ON
2023-12-15
The beach here is amazing! Beach drink service, Rober, very attentive. Our butler, Jenfri, was awesome. Constant attention to our group, personable, looked after all of our needs promptly and efficiently. Highly recommend you ask for him if you book Level. Customer service in some restaurants not up to par but all staff in the Vietnamese restaurant were great, especially Eddy. [Details]
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Certified
Hotel reply, Owner, on 2024-01-11
Dear Lisa Kj, We appreciate the time you took to share your feedback. We're thrilled to hear that our beach and the attentive service from Rober made your stay enjoyable. It's also wonderful to know that Jenfri, your butler, provided outstanding service to your group. We strive to offer personalized care, and we're glad he met your expectations. Your commendation for the Vietnamese restaurant staff, particularly Eddy, is greatly appreciated; our team takes pride in delivering exceptional dining experiences. On the other hand, we regret to hear that some aspects of customer service did not meet your standards. Rest assured, we are committed to consistent excellence across all our dining venues and will continue to enhance our service training to ensure every guest has a delightful experience. We look forward to welcoming you back in the future. Best wishes, Derryl D'costa Hotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Melia Wellness Punta Cana

, Bradford, ON
2023-12-10
My husband and I stayed at The Melia Wellness Adult Only resort Oct 26 - Nov 7 2023. This was our second time at this resort but a few years apart. This first time we booked the Level Adult Only. The resort has changed a lot from the first time. I booked this time because we were going to be away for 12 days and the Melia offered lots of restaurants. This was not true, we could book in three restaurants that were included with our package. The Japanese restaurant was an extra charge. The food was amazing and well worth the extra money. There was other restaurants on the property but we were not allowed to book because they were a different property management group. The restaurants that we could book were very good but got tired of the same food being there for 12 days.
The nightly entertainment was nothing to write about. The staff was very friendly and our room was clean and the bed was comfortable. The washroom could have been a bit bigger. The furniture in the lobby was either too high or too low and uncomfortable. The lobby was the only place that we could see entertainment. If you booked the Level they had there own building and could here the music from our balcony but couldn't go because we were on booked as Wellness. We shared the same pool with Level guess and the Level guess also shared our restaurants.
Overall we had a good vacation but I will not book the Media again. [Details]
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The strong points
Close to the airport.
The weak points
Not enough restaurants and nightly entertainment not done in a good spot
Sanitary measures
Good
Certified
Hotel reply, Owner, on 2024-01-10
Dear Barbara Cotter Jones, Thank you for taking the time to share your feedback. We're thrilled that our friendly staff made a positive impression and that you found your room comfortable and clean. It's also great to know that you enjoyed the quality of our cuisine, as we pride ourselves on offering a variety of dining options with locally sourced ingredients. Regarding the entertainment and activities, we appreciate your feedback and always look for ways to enhance our guests' experiences. While we aim to provide a tranquil atmosphere conducive to relaxation, we understand that a diverse range of activities is important, which is why we have recently reintroduced beach activities. Please accept our apologies if our entertainment offerings did not meet your expectations. We understand that dining variety is important, especially during longer stays, and we regret if this aspect of your stay felt limited. Rest assured that our multiple restaurants and buffets are designed to cater to a wide range of tastes, and we're sorry if this was not your impression. We hope we can provide you with an improved stay in the future. Kind regards, Derryl D'costa Hotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Won't Stay Here Again-They brought me to tears!

, Victoria, BC
2023-11-08
Issues: Room key repeatedly not working and it wasn't near my phone to cause the issue.
Someone with a key to my room stole my sun hat.
Shuttle bus to eat dinner is extremely inconvenient.
The day I arrived I requested an upgrade and was denied when the hotel was half empty.
Lobby bar staff favour Spanish speaking people and blatantly ignore the English. I was disrespected by staff constantly by different staff throughout the hotel.
Black mold in the shower.
Cleaning staff skipped my room for cleaning and left me with zero towels and an empty minibar.
Took me 4 hours to resolve hotel staff error in booking my bus back to the airport.
Scalding hot water with zero cold due to hotel issue, could not shower for dinner on 5th day of trip. [Details]
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The strong points
The weather was nice. The beach snack grill staff were nice.
The weak points
Service declined the longer I was there. Staff expects tips for service or they will IGNORE you. Everything is wrong about this resort experience.
Sanitary measures
Black mold in shower. Floor was filthy when I checked in. Having towels restocked was only done for first 2 days of 7 day trip. By day 5 I had zero towels.
Certified
Hotel reply, Owner, on 2024-01-10
Dear Lynda Trotter, Thank you for taking the time to share your feedback, We are truly sorry to hear about the the inconveniences you encountered during your stay, including the room key issues, the unfortunate incident with your sun hat, and the challenges with the shuttle bus service for dinner. We want to tell you that our hotel has a great commitment to the safety of all those who visit us, that is why we make tools available to all our guests that help us guarantee their safety and that of their belongings. Each room has a safe that can only be used by the people staying in, since each person can program it individually. In addition to this, all our staff has qualities that make us stand out from the rest. Qualities such as ethics and honesty have helped us position ourselves as one of the best accommodation options in this wonderful destination. Please keep in mind that our hotel is not responsible for the loss of valuables that are not placed inside these safe deposit boxes. Additionally, we regret that you felt a lack of attention from our lobby bar staff and experienced issues with the shower temperature and housekeeping service. We take pride in our staff's professionalism and hospitality, and we assure you that your experiences are not reflective of our high standards. While we cannot undo the experiences you've had, we are committed to ensuring that every guest's stay is comfortable and enjoyable, and we will take your feedback seriously. Meliá Punta Cana Beach is always making improvement in order to offer the best accommodation experience for all our guests. We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy with us the wonders that the caribbean has to offer. We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards, Derryl D'costa Hotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Staff are the best!

, London, ON
2023-05-24
So where to begin...

My wife and I stayed at this resort form may 13-may20. Let me start off by saying the STAFF WAS AMAZING!!!

-Yojairy Hernandez (front desk) she check us in! She's patient and kind and helped us out when we had a room situation
-Rafalin( manager on duty for most of our days) he was composed and helpful when we wanted to know how to get reservations. He also get yelled at by people a lot especially that lady that booked a wrong room and yelled at him to fix it. Be patient with him.
-Rosailyn( she's from the spa). She's is such a nice person and laughs at all my jokes. Made our spa experience amazing!
-luis ( bell hop) we asked him to show us around all the melia resorts for us to get an idea of where we can stay next time. He dedicated twenty minutes in a golf cart to do so. Also when we were locked out, he helped me get a key from quimera building.
- yordalina ( bar balance) . Let me say both girls working there were too kind and always had our tea ready and our spot open.
-Bleikon( front desk bell hop) . This guy is a legend. We needed masks for our boogie experience and he went out of his way to go and get it for us at a discounted price. He deserves all good things , plus he would laugh at my jokes lol
-Danny( from excursions) . He booked our day trip in the boogies. He gave us the best price. Go see Danny. Don't waste time with the beach guys. Danny is honest. He also called me yendel (famous reggaeton celebrity) so he has a good sense of humor lol
-Sandro( main bell hop guy) HE IS THE BEST! From the moment we got out of our bus until we left he would always check in on me. He showed us around the resort and would always check in daily to see if we needed anything.
-Zully( concierge) I LOVE YOU. YOU MADE OUR TRIP THE BEST. YOU ALLOWED US TO RELAX AND PROVIDED PEACE OF MIND. OUR TRIP WAS ONLY GOOD BECAUSE OF YOU. You helped us with reservations and you answered all our questions. You even worked when you weren't get paid after hours. GOD BLESS YOU AND YOUR FAMILY. You and Sandro will always be remembered. You deserve a raise and you are an excellent representation of MELIA. We would only come back to see you and sandro. If you ever leave Melia and go somewhere else to work , message me, because that's the only hotel I'm going to!

Food was good. Resort was clean but outdated. They renovated but still not five star updated. Wifi is okay not the fastest especially on the outskirts of the resort. I still give it a five star because of the people but primarily because of ZULLY AND SANDRO. Love you both! [Details]
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Certified

Not amazing, but great location and atmosphere.

, Airdrie, AB
2023-05-17
-Long walks up and down to beach and food locations. Long waits for ferrying on carts. I liked walking, but mid day it was way too hot and ended up getting blisters from all my walking.

-They didnt change my sheets, even after complaining, they kept remaking the bed while I was out and calling it good, I had to rip them off to get them changed. Gross. I've never experienced this, and the inability for them to remedy this. 3-4 days is unacceptable. I even tipped the first 4 days to try and ensure better service.

-Food is very mediocre, don't expect anything special. Was fairly consistent. I never walked away hungry at least.

-Staff is very inconsistent, some are top notch and a pleasure, some don't care and are rude. Poor management.

-The beach and grounds are well kept, did not have any issues, very pretty and picturesque.

-There is no night life, and no food after 10, its a wellness resort, but it would be nice to kick loose after 11pm. I like quiet, but this was extreme.

-It is very close to the airport and many excursions, I hate traveling on busses, so this a huge plus.

-I'd strongly recommend the family side over the adult side, I spent time on both. The family side has way more chairs at the beach and pool.

-I don't recommend it, but I wouldn't beg someone to change their minds either.

-The internet was quite good, I didn't need to use roaming and was able to do video calls home.

-All the rooms are near identical, upgrading means closer to pool, not amenities, no jacuzzi in base or upgrade non-level. [Details]
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The strong points
-Pretty -Close to airport -Quiet -Mostly friendly staff -Many things to do in regards to wellness, yoga, works outs etc. -Decent internet
The weak points
-Room cleanliness was bad -Long walks when there's no shuttle -Drinks shut down at 11pm food at 10pm.

Underwhelmed

, Burlington, ON
2023-04-16
We selected this hotel because it was adult only and rated 5-stars. My overall initial impression upon arriving was 'vow - beautiful' and it truly is a beautiful hotel. Where they fall short are the little things that would truly make this a first-class hotel - SERVICE and FOOD! First off, the property is sprawling and if you are not staying in what they categorize as The LEVEL you wait forever, for the trollies to take you to and from the lobby, a al carte restaurants, buffets, the beach, and your room...there is a lot of waiting around. A simple thing as increasing the number of trollies from 3 to maybe 5 and have them running more frequently would help the situation ... and did I mention that they use these same trollies to transport their staff back and forth (with guests in tow) as well! The second thing that completely grossed me out were these microscopic bugs that were crawling around everywhere in my room over the solid surfaces - and they were not hard to see as everything is basically white in the rooms. We expected bugs in the Caribbean, but they were there wherever we turned in my room. Let us just say I sealed my toiletries in Ziploc, always locked our suitcases and sprayed Lysol on our sheets every night. The situation just became a nuisance, but we lived with it. The third was general housekeeping. The housekeeping staff were completely inconsistent. I think out of the 7 days we were there we had to call for towels (wash clothes specifically) on 3 occasions - very annoying especially since we had to wait over an hour each time for them to arrive. The fourth issue was that the TV stopped working after day 2 and was only fixed on day 5. The staff offered no timing just that they were working on it. The last and final straw - the water shut off. My husband was in the process of showering (fully lathered) and the water suddenly shut off. After calling the front (who offered no explanation by the way) just said they would investigate it. Two hours later after calling back, they advised that there was an issue, and it would be back on in a few minutes. It was but soured our entire experience. It is worth it to mention, that we have 2 meals at the a la cart restaurants and on both occasions, we had to send the meal back to be recooked - unless you like your steak 'blue' I would suggest staying away from order steak at this property. This was not what we envisioned a 5-star property would be and I travel extensively across the globe. The Melia Punta Cana Beach Wellness Resort falls short. [Details]
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Certified

Week In Paradise

, Oshawa, ON
2023-04-14
What a beautiful resort with luscious grounds. The staff are wonderful and willing to help you with what you need. We stayed at the AO Level and had a concierge who booked our a la carte restaurants and spa treatments. The food was good at both the a la cartes and buffet. Our room, 1201, had 2 beds and was spacious with a big shower. The pool was large and refreshing. The beach was beautiful and you could walk for miles. There was seaweed but there was staff out there during the day raking it up.
If you are looking for a party resort this is not the place for you. It was very relaxing and more of an older crowd. They played music during the classes in the pool but personal speakers were not allowed. [Details]
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The strong points
Beautiful grounds and friendly staff.
The weak points
The walk from the lobby to the beach is about a 10 to 15 minute walk but there are golf carts available. It is a beautiful walk if you are able to do it.
Certified

Great resort!

, Cambridge, ON
2023-03-12
The grounds of the Melia Punta Cana Beach Wellness Resort are absolutely beautiful. We stayed in The Level and highly recommend it. The rooms are average - just your regular resort room - but were clean and minibar and snacks restocked daily without issue. While the food is good throughout the resort, the food at Quinmera (only for Level guests) is next level delicious. The Level also has a rooftop bar, with the best bartenders and drinks on the resort. Because of this, we ended up spending a lot of time there, whether for pre-dinner or post-dinner drinks. The nightly entertainment at the resort is lacking, which could be why we spent more time at the rooftop bar than expected, however by the end of the trip we discovered that the entertainment at the family resort was WAY better, and you can easily just walk over (although you may not be able to get drinks on that side if they see you have a different bracelet). We didn't find it difficult to get beach chairs, including the nice covered areas…as long as you woke up by 7am. This was the main downside for us. Also, note that there is no music at the pool except during exercise sessions. This was strange to us, but since this is a “Wellness” resort, if you want pure relaxation, you would likely appreciate the silence. As an aside, if you are an avid tennis player, note that you will have to pay to go to a local tennis club to play (but they will arrange transportation for you to get there). Yes, there ARE tennis courts on the resort property…just don't expect to use them. [Details]
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The strong points
Quality of food at a la carte restaurants The Level rooftop bar Grounds are beautiful and everything is kept very clean
The weak points
Nightly entertainment isn't great most nights Have to wake up early to get a chair at the pool or beach Buffet food is average (however there is tons of selection) No tennis on the resort - you have to pay to go somewhere else
Certified

Beautiful Escape

, Nepean, ON
2023-01-09
The Melia AO Wellness Resort was incredible overall. They've done the work to make you feel as though you are in an oasis that is focused on well-being and relaxation. There was a variety of food provided each day and for the most part it was good for a resort. The staff, while not very fluent in English, are extremely polite and helpful. Regardless of their position, they all work to ensure each guest has a wonderful experience. We particularly loved Jose and Tony at the main lobby bar. They were unbelievably kind and awesome bartenders!

The resort itself is massive which provides many opportunities to experience something different each day (Yoga, Volleyball, Water Aerobics, Gym Facilities, etc). The sister resort which is for families is also accessible and has different opportunities such as a casino and a live sit-down entertainment section.

I would highly recommend this resort to those who have never been! [Details]
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The strong points
Amazing staff, good food, awesome drinks, beautiful scenery and peaceful vibes for the most part.
The weak points
A group of 400 people arrived mid-trip due to a company getaway. It slightly changed the vibe and it felt less peaceful.
Sanitary measures
There are sanitizers throughout the resort. That is all i noticed.
Certified

Inconsistent Stay

, Toronto, ON
2022-12-03
This is a very large resort and all amenities struggle. Our room bar supply and snacks were stocked and impressive. Never replenished at all after first day unless we asked
Towel zombies were up at 6am daily reserving loungers by the pool. All gone by 7am. Many were reserved and not used all day because the same people reserved others at the beach too!! Pool bar ran out of beer daily, sanitary attention was rare. Beach restaurant was overwhelmed daily. We were able to book a la cart once in 8 days as the same zombies were at the reservation desk before opening forming a deep line and by the time we arrived restaurants were “full”. Walked by that night and many half full. Same double towel theory I would guess!! We had great weather as the trip was saved by that. Sad that the anxiety over service casts a shadow [Details]
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Certified

Unpleasant experience-vacation ruined

, Longueuil, QC
2022-10-28
Rude staff: as guests of Melia Punta Cana Wellness Adts had access to Melia Caribe buffets Tartufo/Mercado. Once at Tartufo trying to find a quiet table, in a section just then opened, we sat, a waitress warned us that section was closed adding "if we sat there, we'd get no service". No service needed, we were just finishing and ready to leave; she brought coffee anyway. A bit later, head waiter Lisandro Mercedez, accompanied by a big guy, barged in to our table warning us in Spanish that Punta Cana customers were not allowed in Tartufo. He continued until we asked politely to let us finish but he stayed there. We filled an incident report. His manager, Mr Eddy, apologized and confirmed we had access to all buffets. Broken amenities- arrived on October 5th, late in the evening, were given room 1119. Inside it was 27 Centigrade but told it would cool at night. A/C was very noisy, so we believed it. It didn't and we couldn't sleep. We kept going to front desk daily. 3 days later, Saturday night around 9 PM, a technician came. He tried to repair the A/C but could not. We moved to room 1114 with fishy-foul odor in the bathroom, sink drain dripping on the floor, shower, phone and coffee maker - broken. Next morning Front desk manager with Guests service supervisor came; acknowledged and took pictures. The only room 1201 available was in the Level section considered an upgrade. A/C gave a strong mold odor. That evening, Oct 11, we moved again and after a few calls for the technicians, this room, 1219, became acceptable. [Details]
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The strong points
really none
The weak points
All 4 rooms we had to move in were nonfunctional to a certain degree. The last one we used for 5 nights had a few things to be fixed first and it was a 'Level' room.
Certified

Melia punta Cana wellness adults only

, Lloydminster, SK
2022-02-11
Overall it is a nice hotel and wonderful staff! It is a huge resort and with the adult perks you can go to both sides of the resort but take the train!! The beach is amazing, the food was good,very similar to home! Seafood was delicious!! I would suggest getting a beach front room if you don't want to do alot of walking during the day! The train only runs every 15mins and stops at 11pm (before the lobby bars shut down). There is no bank and the casino doesn't like to exchange your money, plus you have to guess what time they are open as there is never a straight time from the workers. The adult pool is just for relaxing and reading! There are no music signs up and no loud things happen at the pool, even loud groups get shushed. [Details]
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The strong points
The rooms, food and beach are perfect. Most staff speaks english and are helpful! The relaxing atmosphere and beautiful landscape are 100% worth it !
The weak points
There is poor communication on what time things open! There is no 24hr bar and snack bar. There is no bank and the casino staff didn't want to exchange money ! There is no music allowed by the pool on the adult side! There is no loud activity by the pool.
Certified

Not Covid friendly

, Huntsville, ON
2022-01-11
This resort over promised and under delivered. We paid the extra for The Level premiums and the only saving grace was our concierge whom we could message at any time and he'd make sure things happened for us (Nathanael). Our check in was disappointing. We had premium check in at The Level and while there were premium drinks available on the bar there was not a glass in sight. No one offered us a welcome drink and we couldn't even get one of our own. There were snacks on The Level but no plates to gather them. We had to eat the cake with our fingers on a napkin. This never changed in the 10 days we were there. After we registered we were told to wait for our concierge to take us to our room. We managed to find some small champagne flutes from a staff member and I drank my scotch from this. We waited an hour before another concierge saw us and decided to take us to our room. We never did see the original concierge ever.

The buffet was okay but nothing special. There was half the variety from other resorts. There was a hamburger station with buns and all the extras but no one at the grill making hamburgers. The food at The Level restaurant was hit and miss. Some of it was pre-prepared so it came out cold and overcooked, such as the salmon eggs benedict. There also seemed to be no care regarding changes to orders. When I requested no mushrooms on orders they still came almost every time. Same goes for when they ask how you would like your eggs done, or your steak. Medium steak came rare, medium eggs came over hard.

The Mexican al la carte was the biggest dissapointment. The salad bar was not good and the soup terrine was empty. The pork tacos were all fatty so you can't bite through it. You end up with meat hanging from your chin. The flavours were not mexican either..

The Spanish a la carte was pretty good. All 4 of us enjoyed the meal.

We tried Italian twice because the first time we walked out after 1.5 hours of waiting for our meal. They had 2 chefs in the kitchen working on an over 60 capacity restaurant. The 2nd time we went they at least got the time down to 45 minutes. The food was tasty at least. This restaurant had the worst service by far.

The Vietnamese restaurant was excellent. The pho wasn't authentic but it was tasty. The food was delicious and the service was as it was expected. There was a dining room manager watching over all the tables and I feel this made the difference in service. We wish we tried this one a few more times.

There were virtually no covid protocols in place in the restaurants except the buffets where they checked you for a mask and gave you a single glove to handle the serving utensils. On the family side (Caribe) there were maskless children running up and down the buffet. In the a la carte restaurants there were no masks required at any time. It's as if there wasn't a pandemic. No mask enforcement and people were lining up directly behind us without any physical distancing. 99% of people at the resort never wore masks ANYWHERE. It was terrifying at times when people were sneezing and coughing without covering their face.

This resort is mostly European travelers. This resort has no smoking policy so people were smoking in the buffet as well as at The Level restaurant inside and out. Spoiled many meals for us.

95% of the employees we interacted with never spoke even basic english. I think the influx of travelers from Spain has made them a bit lazy on service in english. Our one server couldn't even take our order when I was asking for a specific alcohol which was on the bar and that I'd been drinking all week. I can't count how many times we had to settle for what we got instead of what we asked for.

The Level was overpriced for what we received. There is no pillow menu as advertised nor is there 24hr room service as stated. It closed at 10pm. Premium drinks on The Level were appreciated when there was glassware and the snacks would have been tasty if there was a way to eat it.

The spa was quite good but they were wishy washy with their pricing. One person would offer us 10% discount on the next service and then we'd come in and there was no discount. They are making promises to get the bookings. The massages were good (hot stone and deep tissue). The "reflexology" isn't actual reflexology. It was just a leg and foot massage. The 50 minute pedicure turned out to be less than half that length and they just put a single (and sloppy) layer of polish on without a clear coat. My wife had to ask for the polish to be fixed as my 9 year old niece could have done better.

All in all this resort might be good for people who are NOT focused on wellness as this place was not covid safe and the fact that people could smoke or vape anywhere made it intolerable at times. For the $6100 we paid we got better quality for 1/3 that price in other countries. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The grounds were gorgeous. Some of the spa services were excellent (massages)
The weak points
Dominican Republic service standards have wavered over the last few years.
Sanitary measures
Non-existent. Didn't feel safe at all. Never saw one employee sanitizing anything. It's as if there wasn't a pandemic at this resort with the exception that the staff wore masks.
Certified

Good experience

, Yoho, NB
2021-11-06
It is a beautiful property. The facilities were well appointed. The meals I had at the Al La Cart restaurants were all very good. The hotel struggled a little with the buffet restaurants though - mostly the food that should be served warm was cold, and often dried out. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Beautiful Property, beach, very well kept, extremely clean, well appointed rooms. A few great staff members. Scarlett at the front desk was wonderful. Danny at the bar near the Mexican Restaurant was also had awesome customer service skills.
The weak points
Buffet restaurants. Overall service. The front desk for the most part seemed not interested in helping, check in process was painfully slow. Various bars ran out of different products through our week stay.
Sanitary measures
They handled Covid Measures very well. Enough to feel safe, but didn't impact the trip.
Certified

Man those beaches!

, Morniville, AB
2019-08-25
We got to the hotel from our shuttle and couldn't even believe how beautiful it was. Beautiful furniture, hanging swings and chairs, cabanas everywhere in the lobby as well as the beach. We could tell right away the hotel was not that busy, for one we found a sheltered area on the beach daily to sunbath, but also all the restaurants were half empty. All the restaurants were accessible, you did not have to reserve. We loved this so much
The beach sand did not get hot, I guess they told us it's “pure” sand and we loved that feature.
The variety of restaurants was also a bonus.
Staff were constantly asking if we needed help and we did have our own concierge we could call for support named Roberto. All in all it was an amazing, relaxing vacation and we loved the resort. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
All 7 restaurants no reso required, The sand, The rooms were gorgeous and clean, The support from staff members, We never got sick the entire vacation( you know what I mean), Always had tons of bottled water
The weak points
Need to take golf carts everywhere and from our room to the front desk was at least 1 km, One day we didn't have running water for 12 hours throughout the whole hotel,
Certified

Amazing vacation

, Airdrie, AB
2019-08-05
The hotel was amazing! Stayed at the level and were treated like royalty the entire time we were there. Delicious food. Wish there was a little more entertainment/nightlife but still had a great time. Our trip wouldn't of been the same without Henry! He catered to our every need! Definitely would go back again. 5 stars! [Details]
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  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
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Certified

During Reno visit

, Georgetown, ON
2019-06-19
The hotel was still undergoing upgrades. Our first assigned room was like a hospital room. White.Cold.Tasteless and not upgraded. We went back and asked to move. The second room was upgraded and I was happy with the 4star quality. The glass wall between the bathroom and bedroom was really unfortunate. I don't need to see my spouse on the toilet!!
Food was good. We enjoyed the thai restaurant and Italian. This is a huge property. You need to take a golf cart or ridiculous train to get from the beach to the restaurants. Beach was really nice. Lots of chairs and room to spread out. Pool was chilly so we didn't go in but nice. No beach service for drinks. Overall I expected 4 star and was happy with it as a 4 star. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach- Sandy, big, lots of chairs
The weak points
Too big. It's refurbished and still dated.
Pro

Our one week stay

, Fall River, NS
2019-04-07
We really liked this resort. It was our first visit to the DR. Kind of wished there was more entertainment and a disco. Our room location was perfect. We tried Italian, Mexican and Japanese restaurant(Japanese should be included in price). We were charged one price and others were charged something different. Food was amazing and so were the drinks.
Didn't like being approached about time shares. Made it sound like they wanted us to view another resort to potentially stay there but it was a lie. Also didn't care for all the guys/girls on beach bugging us to buy stuff. They were very pushy. Prefer relaxing vacation and not to be bothered constantly to buy excursions/merchandise. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Great food and love mature trees/shrubs/flowers. Pool in Melia Punta Cana Section was awesome. Recommend building 1 or 2 in this section
The weak points
Some wait staff were unfriendly (rude). One bartender and waitress in the Caribe lobby and the girl making smoothies at the breakfast buffet beside building one in Melia Punta Cana Section. Too many motor boats on beach. Stirs up seaweed and smell gas bad
Certified

Very Disapointing

, Ottawa, ON
2019-01-11
Just returned from our vacation with such disappointment.
Let me start from the beginning, once we landed we were taken in a minivan just the two of us to Melia Tropical the sister hotel and the driver was dropping us off there at the wrong resort, security had to tell them it was the wrong resort. Once we were dropped off at our correct resort we checked in, it was a beautiful entrance people were friendly. Again to go back to airport we could not get picked up at our resort and no one could tell us why. We check in at about noon and were told check in is at 3:00pm to go and have lunch and get to know the resort. No problem we did that, at 3:00 we went to reception to get our room, we were advised room not ready. We waited until 5:30 to get our room we had been up since 3:00 am that morning it was very upsetting. They take us to our room, maid was just finishing cleaning, the mattress on the sofa was stained and wet with who knows what, pointed it out to her she flipped it over, we said no we want a new one. She left, the patio door did not lock and had no chairs on the balcony, called maintenance, the bathroom was filthy and when you turned on the tap it sprayed water all over. Maintenance put new lock on patio door and changed the screening on the tap. After all this we go to bathroom and water is flooding the bathroom floor from the ceiling. Finally client service Paula came and gave us a better room she was the only one that helped, the others just apologize and do nothing. Thank you Paula.

Let's talk about dining, the restaurants are very nicely decorated, the food is mediocre and the service is the worse we have ever had. We are seasoned travelers we have visited many countries and this resort was way below expectations. The wait staff are running around like they have no idea what they are doing, there is no service in the restaurants, at the pool or at the beach, period. We had one restaurant open for breakfast and it was buffet that was ok. At the adults only resort we had one restaurant for lunch and it was buffet we spent seven days at the resort and for seven days the buffet was the same food day in and day out no variety whatsoever. Yes we had access to the sister resort but the buffet there was the same as ours and the two beach restaurants were not appealing at all both had hot dogs and hamburgers. We expected so much better. And food is not covered, flies are all over the food so disgusting.
To get from the restaurants and your room if you are by the pool or beach it is a 10 minute walk they have a train or golf carts but you could wait awhile as they don't come often.

The pool is nice and big but its cold, the hot tub or spa is not functioning it just sits full of water and is slimy.

Julio and Candida are at the bar at reception they are very friendly and nice. Julio makes best chocolate martini.
Security is very good on keeping kids out of resort.
Wi fy was great to have throughout the resort

This is a 3 start resort it is in no way a 4.5 star. They charge 4.5 star but you are only getting 3 star services.
Date of stay: January 2019 [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Reception and restaurants are very nice . Lots of security. No kids.
The weak points
Terrible food, no service, rooms are just ok, flies on food, no variety of food. Not a 4.5 star resort not even close
Certified

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