199 reviews
Return to Bouganville
To start we were at this resort a year ago and things were so good we decided to go back.
Everything that was last year war repeated, the flight, the airport VIP experience and the ground transfer were great and flawless.
I did the pre arrival check in on the Bahai Principe website since i had set up an account to be able to do my a la carte restaurant selections, it also lets you select your room ( i will get to this a little later). Upon arrival we were greeted with the welcome drink and warm towelettes, the check in process was fine, THEN>>>we got the news, the room we requested back in August 2023 was not available (hard to believe almost a year and could not either let me know it was already booked or some how their system was or the staff were unable to comprehend the request that far in advance. We were given a room with 2 queens and nothing like what we had requested or booked, needless to say, we insisted upon either getting the reservation we booked and asked for or a refund for this room, yep you guessed it! A room akin to our original reservation became available for the next day, to ensure we got what we wanted a bit of intense questions were on going to tie down when we could move into the room so we only had to re-reside into the new room to unpack and settle in.
On our previous visit, we were assigned a butler, who in effect literaly made our stay even better, however this time the butler we were assigned was quite simply "a ghost" once we were put into our "wrong room" we never saw him again. Oh he was in the resort, we even witnessed him disapearing behind a door at reception as we were walking by.
The process of getting a carafe of coffee in the morning was another hit or miss program, we decided to go to the guest experience but got nothing there so went to the front desk to ensure the request was honoured, it was for 2 days...after that crickets..
Now the food was delightful at the buffets, the a la cartes, snack bar, all good and the service was great at the a la carte never a problem getting your glasses filled or a change of plate. The a la carte be it the brazilian steak house or the Don Pablo and to my suprize (not a real sushi person) were all perfect with the food and level of service.
In the buffets you can tell that there is a bit of a staffing problem I imagine getting enough people to work is a problem there as it is here as well. Hospitality staffing has to be rough, but all in all the staff did an admirable job.
The entertainment both at the pool, aquarobics, rum tasting, beech activities and of course the evening entertainment were fantastic. Special commendations to the cirque de solei type of entertainment the entire troupe were incredible.
Acolades to the entertainmet team, of Juan, Roxanne and the other fantastic entertainers.
As a side light, the internet was a bit hit or miss, you have the option of using the free wifi which is slow but adaquate, and sometimes stopped during parts of the day or buying the hight speed package, unless you are an wifi junkie go with the freebee.