Iberostar Selection Ensenachos

Clean hotel, good service [Details]

Great vacation at Iberostar Selection Ensenachos [Details]

Very clean resort, the grounds are well maintained. The pools and beaches are stunning, white powder sand with turquoise water. The rooms are clean, a bit run down, mild musty smell. Hot showers with great water pressure. Great selection in alcohol drinks, was even given an option for white rum or dark aged rum for my pina colada. We had a foam party in the pool, lots of fun.
Staff very friendly! [Details]

We really liked spending a week here because since we don't have another hotel or location nearby, you can totally disconnect, no one to bother you because there is a lot of land to be away from other people. The best thing about this resort is its location in a special natural environment and with two of the best beaches in the Caribbean: Ensenachos and Mégano. The attention and services are quite good,I will return for sure. [Details]

Well.... Everything was good except first night the air conditioner did not work - we changed the room. The new room had some issues - no water in toilet tank -it took 12 hours to fix and Shower hose was leaking - 24 hours to fix. The rooms are in general very good - big and quiet [Details]

Glad to return over and over again!!!!! This resort never lets us down.. Even with the struggles this country is having, the staff make sure we have everything we need. This is why we choose this resort over others. We love it there.. Thanks to ALL the staff that make our trip, always something to remember. We love you all! [Details]

The hotel is pretty run down. The shower in the bathroom does not drain properly. No toilet paper in rooms or in the lobby bathrooms. The bedding and towels are stained and grey from not being washed throughly.

The food was questionable even for the Cuban standard. The dishes often not washed properly. We watched at least 2 times that the tongs used by the guests at the buffet and accidentally dropped on the floor were picked up by the staff and put back at the serving stations. I overheard other guests talking about being unwell and having upset stomachs.

It used to be a gorgeous resort with the best beaches on the island. It's very sad to see the current state of affairs. To be fair, some bar and restaurant staff, gardeners and entertainment staff (Ary and Sexy mama) as well as the bell boys, went out of their way to make us feel welcome and happy for which I am very grateful. The live band that we saw on Thursday was also amazing.
Will I come back, after being to Cuba for at least 10 times? Probably not. [Details]

we love the beach and staff at this hotel; it is clean so we are return customers. However the quality has gradually decreased over time. Finding beach towels etc. is challenging [Details]

The hotel is older but its beautiful structure is still great. The lobby was open and air flowed through so nicely. The staff were always there to please. The rooms were large and comfortable. So much space. [Details]

Overall stay was enjoyable but the food was disappointing.
Positive points the staff were very friendly and we got great service.
Beaches were outstanding some of the best I have ever been on.
Negative points would be the room my wife spent and hour cleaning the room when we arrived very dusty also room was very dated they need some love
The food was not very good I understand the state that Cuba is in with supply and cost but it comes down to execution of the food it seemed to be the same recycled food daily. Our best meal was at the outdoor Cuban restaurant the was the hottest and most flavorful meal we had all week. We had another meal at the Mediterranean a la carte food was cold with small portions we needed up going to the buffet along with 50% of he dinners in the restaurant at the time of our reservation. [Details]

Noticed a decrease in quality and availability of food items and deterioration of buildings/infrastructure which is showing its age. The staff as always were wonderful. The beach as always was great, however the 1st few days there was an abundance of seaweed in the water and beach. Noticed rhe effect of climate change as they are loosing beach area. [Details]

This was an excellent vacation. This hotel is a little dated but still maintains it's majestic character. A real beauty with lots of marble and exposed wood. This is a fairly large resort. The property is very clean with staff active throughout the day. The grounds and pool areas are very nice. The bars seem pretty well stocked but we generally drink beer and rum. The bar staff and servers are friendly and competent.
The buffet was pretty good. Always freshly prepared fish, chicken and pork available at lunch and dinner. Generally an okay selection of fruits and vegetables. The ala cart restaurants were acceptable but a drag on the review rating. I preferred the buffet.
We had a suite for this trip, consisting of a downstairs sitting area with a two piece bathroom, table with four chairs a couch and television. The upstairs level was the usual resort room. Both levels had large outdoor porches. The rooms clean and inviting. Our room attendant was excellent.
The beaches at this resort are very good. The main beach has a beach restaurant and bar. Ensenachos Beach has a bar. Ensenachos Beach is excellent, very fine sand. We never went to the third beach. The beaches are located in a large cove and protected from the wind. There was virtually zero weed growth in the beach areas. I will likely book another vacation at this resort.
There is a Kid's Club area attached to a secondary pool. The second pool was open but the attached bar and restaurant were not. I'm not sure the washrooms were open. The Kid's Club opened when a family came to the area with one of the staff members.
The front desk was pretty good and willing to assist with room key and internet card reboot. Check-in was a little clunky. The internet was not available in our room but was good in the main lobby and okay at the main pool.
This being the start of vacation season had low occupancy at the resort.
I'm susceptible to bug bites wherever I go. The bugs were present but not as bad as past vacations. They fogged the resort weekly. [Details]

Hotel was nice. Rooms was nice. Really like each building has its own manager. So can get assistance quick when we needed it. Our room was leaking water in ceiling when upper room people took a shower. We reported it and they tried to move us. Insisted we aren't moving and upper room occupant had to move as they are causing the water damage. [Details]

Arrival was smooth, although the check in process was slowed by the patrons who were seemingly unprepared after a 90 minute bus ride... So we went for lunch at the buffet. While we heard of food issues at other places, Ensenachos has always been reliable for fruits, fish, and bread at a minimum. We didn't go hungry.
Our room was a ground floor suite on the spa side, which is no longer adults only. The room was pretty standard, and clean considering the environment. The ac worked fine, but for some reason the ceiling fan did not, and there was no remote to be found. I was told that they are being treated as decorative until they can repair or replace them as needed. The room showed its age, but there were no showstoppers. A little patience goes a long way.
The grounds looked amazing, full and green. There were workers making improvements and cleaning constantly during daylight hours.
The beaches, which are the reason we keep going back - Ensenachos was amazing, nothing to say except they need more lounges, and the snack bar needs to come back! Megano was nice as well, although the last couple hurricanes have taken their toll... Snorkeling and swimming were great at both. Lots of fish and sunshine!
As usual, the staff carried the whole experience for us. Everyone was amazing, from concierge staff to cleaners to serving staff and entertainers.
The new currency... Some websites suggest using it for tips. Unfortunately, I changed too much $CAD to pesos before finding out that it is not super useful for the staff. They are much better able to save and deposit foreign currency to their banks, and then use debit cards for their personal shopping. You cannot change pesos back to foreign currency! It's not allowed! Lesson learned!
Like all of Cuba, the Iberostar Ensencahos is trying to recover after Covid... The grounds didn't suffer too badly, but the infrastructure has aged without constant attention. The team had engineers on the property while we were there, taking notes and starting small projects. I am certain the resort will be like new as soon as they can manage it.
We look forward to getting back once more in the future... [Details]

It was our first time visiting Santa Clara. All in all the vacation was great, the staff is nice and attentive, the beaches are gorgeous. You can tell that COVID really impacted them. The hotel is beautiful, it does need some TLC here and there. [Details]

We arrived March 28- April 2. The Hotel is huge. Has a very nice entrance way. The rooms are very spacious. There are 2 pools with swim up bars. The beach has a bbq every day, and the beach bars are fantastic. The food was very good, only missing a few things every day. The beach is to die for. [Details]

The resort is beautiful clean and well kept..The beaches are best I have seen they are just breath taking. We have been here 7 or 8 times now and we will NEVER go any where else in Cuba. Yes there is shortages but we always look past that we never go hungry and our room is always clean. Iberostar owners need to get the team what they need to make everyone's stay a wonderful experience. The staff at this resort are the most kind and loving people I have ever had the experience of knowing in my life. They are happy even though things in the country are not prefect right now, we need to take lessons from them on the simple things in life that matter. [Details]

Everything was satisfactory considering the economy [Details]

Special thanks to Ana and Armando in customer service for providing helpful information and bookings for a la carte restaurants.
negative thing to point out is that at night some alleys between buildings were very dark and we noticed that lights are not replaced promptly.
In general, we believe, that this resort is we would highly recommend it. [Details]

We had a great time at this hotel. Some things seem to be hit and miss between visitors but we were lucky with our stay. Grounds and rooms could use a bit of updating but the staff were friendly, the food and drinks were plentiful and the beaches were amazing. The resort was very quiet when we arrived and none of the kids club activities were available however my 6 year old made friends easily with other travelers and played in the kids pool. The plus side was there were always chairs at the beach or by the pool, no need to get up early to save them. It was hard to know what was going on all the time with the entertainment as some nights there was a kids show and other nights there weren't with no real warning. The room was large with a walk in closet, large bathroom with shower and separate tub, balcony and two double beds. The beds were pretty stiff and not very comfortable and the drawers were falling out of the dresser but it was fine as we spent most of the day out of the room anyways. The Ensenachos beach was probably one of the nicest beaches in the Caribbean, soft white sand, clear water, fish and starfish along the beach, it was truly paradise. I would definitely return to the hotel again. [Details]

The resort is getting dated, but we could see that they are trying to maintain as well as they can. Very friendly staff all around.
The food is good always plenty to choose from at the buffet. The à la carte were only so so.
The beaches are the most beautiful ones around. [Details]

Arriving at resort, it seems older and needed some updates. The room was clean, but the mattress was really bad. Customer service was touch and go. If you asked for change at the lobby they did not have any. They suggested we asked waiters. The 24 hour food bar was lacking. All they had was grilled cheese with ham. And for my daughter who has celiac lettuce and cheese on the side. No salt in shakers. The food was not good. Very plain food. Not much variety in desserts. If you ask for an alcoholic drink sometimes they had piñata colada and sometimes not. Walking back to our rooms the road had poor lighting. Arriving at our area at night all the lights were not on making if scary to walk alone. Diarrhea was bad. My son went to the gift shop to buy pepto. They don't sell it we had to see the doctor. My son went first and the refuse to give him anything. Stating he had nothing but intervenious. I went later on my own and he gave me amodium to take. Why would he refuse to give my son Imodium is puzzling. Cleaning ladies were friendly in bathrooms handing out soap and giving flowers but no toilet paper supplied daily. Reserving dinners at ala carta restaurant. It looked very night but the food was not good. They showed on their menu certain desserts but only had fruit and a cake. Fruit was bad no taste In pineapples and melon was all white. When leaving the restaurant saw three cockroaches under the table. Glad to be home. Beaches were beautiful [Details]

It is our second time back to this resort, but nothing compares to it. We fell in love with the place and people from the first time, our second stay just reinforced that . If you are looking for the "bling" this is not the place for you , but if you want to disconnect from everything and enjoy the white sand and turquoise water this is the place . Everything is clean, the resort's grounds well maintained . The staff is very friendly, well trained and always at your disposal. [Details]

A friend suggested the Iberostar Ensenachos Hotel and he was completely right because we had unforgettable moments. The beauty of the beach is unbelievable, we spent most of the day swimming and snorkeling. The workers are courteous and friendly, specially Ana and Javier from Costumer Service. The maid Anita did a nice job decorating with the towels and keeping the room cleaned. [Details]

We had a wonderful time there, it's our second time back and it was a dream.
The resort clean, well maintained, lush vegetation.
The buffet was good, food fresh, well made.
The staff really friendly, professional and always there.
Our waiters were sensational, we have to thank Javier and his team for making us feel welcome and special!
Now....the beach... One word: pristine.
We recharged our batteries for an other year.
Be back next year! [Details]

The resort is only at their 10% of capacity which is a shame but i am honestly glad since we got to spend time making friends with the staff. It would have been nce if they could have spent more time with us. It's really toooo bad that the Cuba's economy is suffering.
Cubans are wonderful people and it is about timw the unite states stopped the meddling with sanctions.
However I enjoyed nice chat whit Ana and Javier from the Customer Service and thanks to Geysi for offering me the Colonial special dinner, she also had patience to listent to me and explain me how things are working at the hotel.
Hopelfully next time this resort can be at their highest capacity and things get better here in Cuba. [Details]

One of the best hotels in Cuba...I traveling with my partner and I have to say that this is beautiful. Incredibles beaches, staff all friendly that make you feel like home.
I would like to highlight Geysi's job also her employees at the Public Relatiosn Department, always ready to hel and solve all your issues.
I sill have mre days here but since now I would like to recommended this resort for sure.
By the way, I'm ready for the dinner show next Wednesday in the mail lobby!!!!! [Details]

Our visit was very enjoyable. Resort layout is spectacular and gardens beautifully kept. Many repeat guests which tells you a lot about the resort. [Details]

We really enjoyed our stay at the Iberostar resort. The hotel was beautiful and well kept although it was starting to show its age.
The people who work there are wonderful and very friendly. They try to make do with whatever little they have. [Details]

It is our first visit to Cayo St-Maria and we really enjoyed our vacation. We've already visited a few hotels in Cayo Coco though this is our favorite, we will definitely return. The food was good, had fish, seafood and delightful lamb. I was happy to see no more plastic cups &straws, we brought our own termos bottles also reusable straws. Honestly it helps a lot, we see no more plastic throw everywhere. The cocktails are fair enough. The beach is absolutely splendid. We went twice to Playa Pilar (one of the most beautiful beachs in Cuba) and the Ensenachos beach is quite similar to Pillar. The staff is very nice and respectful, we liked the entertainment team, thank you Odalis for the positive energy you shared we us to make our stay even more enjoyable. [Details]