Melia Las Dunas

Melia Las Dunas
3.783.783.783.783.78
3.78 based on 1803 reviews
#13 of 26 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Santa Maria
Rated 4 stars
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Melia Las Dunas

, Cornwall, ON
2024-01-30
We had a very enjoyable time at Melia Las Dunas with plenty of food, drinks, beach, pool and sun.

Melia Las Dunas in Cayo Santa Maria is a lovely all inclusive resort in the Caribbean on the north shore of Cuba, 90 miles directly south of Florida. This resort is a 1 1/2 hour bus ride from the nearest airport of Santa Maria.

Everyone should consider at least one Cuban holiday.

Cuba relies on tourism for survival. Canadians are represent about half of all tourists. They rest are European and South American. We met people from Germany, Belgium, France, Spain, Argentina and others.

Cuba is an extremely poor country with wonderfully friendly appreciative people. Cuba is not Punta Cana, Cancun nor Panama. It certainly is not Sandals or anything like that.

Melia Las Dunes resort was built about 10 years ago. It has multiple two story villas each containing 8 to 16 air conditioned spacious units. The buildings are separated by extensive plantings of flowering shrubs and palms arranged over a large area, meticulously landscaped, and connected by pathways giving privacy between each building. Our second floor unit was a suite overlooking the ocean. It had a living room, 2 balconies, sofa, TV, table, chairs, fridge, kettle, safe, bedroom with king bed, 2 full baths, TV, and balcony. Each bath had toilet, bidet, vanity, and tub/shower.

The resort has a large open lobby with bar and barista with bistro tables and chairs many of which were rocking chairs. The best drinks were espresso, Spanish Coffee, beer, rum on ice (Cuban aged rum right up there with Scotch). We found most mixed drinks too sweet.

Facilities included a huge family pool, two huge adult only pools, with swim up bars; entertainment amphitheater, breakfast, lunch and dinner buffets, 3 a la carte restaurants, grill snack bar, and beach bar.

The beach is one of the gems of the Caribbean. It is soft white sand stretching for miles. The ocean is clear turquoise aqua, warm and shallow.

There were plenty of loungers available everywhere. (Perhaps because the resort seemed to be only partially occupied.) Beach towels were supplied and could be exchanged daily.

The employees we met were extremely friendly and went out of their way to offer help. Once you greeted them as a friend they reciprocated, often showing pictures of their children and family. Many of the guests we met have been returning to the same resort for years.

My review :

Beach 4-5 star
Pools 4 star
Grounds and landscaping 3-4 star
Room overall 3 star
Room cleanliness 4 star
Restaurants/buffets 2-3 star
Entertainment 1-2 star

Where did they lose stars?

Grounds and landscaping suffered hurricane damage 3 years ago which has not all been repaired. Some pathway lighting missing.

Room water pressure very low to barely adequate. Water was only lukewarm at best. Insufficient water pressure to operate bidet. Towels and linens clean, but some small stains on sheets. Air conditioning controls sub standard. No lighting in the halls one night.

Restaurants and food.
Food tended to be bland. Cubans apparently are not into spices. Nothing very fancy.
Breakfast buffet offered eggs cooked to order except for 1 day. Lots of fresh fruit and vegetable. Fruit juices way too sweet.
Supper buffet offered fresh chicken, pork, beef and fish grilled to order. Pasta table. Bread table. Plenty of salads and fresh vegetables. Dessert bar had fresh fruit and pastries.

Entertainment was like amateur hour. They tried hard.

Other comments. Though wifi is advertised as available it generally doesn't work. Even though our devices showed strong signal strength and were connected by password it generally would not upload or download data. We were only able to retrieve our mail twice in the two weeks we were there. If you really want to stay in touch buy a prepaid SIM card in the lobby for your smart phone (US$100 and up).

What to bring if you go to Cuba? Plenty of sunscreen, hats, bathing suits, sandals, shorts and casual tops. (We brought insect repellant, but didn't need it.) Dress up for dinners optional but fun. Don't flash expensive jewelry.

All inclusive resorts include pretty well everything. However cash tips are usually given. $5-10 a day for maid service, $10-15 day for bar, restaurant, towel boys, chair attendants, baggage handlers.
Bring $5 and $10 dollar bills and maybe US$1 bills. Loonies and toonies are not exchangeable at the local bank. What most guests do is change your $10 and $20 bills with the bar tender for loonies and toonies which can be given as individual tips. Do them a favor and buy back the change from the servers before leaving for home. They will appreciate it.

Canadians are aware of the economic difficulties facing ordinary Cubans and many bring gifts. Items that guests bring are either locally very expensive or simply not available. Most sought items include acetaminophen, ibuprofen, first aid items, lip balm, topical antibiotic, toothpaste and brushes, feminine products, nail files and emery boards, bar soap, and deodorant. Other items include retractable pens, note paper, playing cards, infant clothing and children toys, especially baseballs and tennis balls. What we discovered is chewing gum was a big hit - they invariably refer to it as Chiclets. If you want to bring a special gift bring a Domino set.

Overall we had an enjoyable holiday. We particularly loved the pools and beach. We drank plenty of cerveza, vino tinto, and aged rum. My wife developed a taste for Chocolate Tequila (a local liqueur). We met and shared stories with guests from around the world and bonded with many of the local Cuban employees. Seeing the struggles of the people, especially those outside of the resort makes one appreciative of our privileged life in Canada. [Details]
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The strong points
Beach and Pools
The weak points
Food
Hotel reply, PR/Marketing, on 2024-02-15
Dear Guest, First of all we would like to thank you for having chosen our resort as the destination for your vacation and for taking the time to post a review about your stay with us. We are very happy to know that you had a nice experience in our hotel Melia Las Dunas. You can be sure that we will take into consideration your comments to reorient our efforts in order to improve our service and the satisfaction we provide to our guests.We are going to work very hard in order to offer a better service to our clients who are our only reason of being and existing.It will be a pleasure to receive you again, if you decide to give us another chance; please do not hesitate to contact us. Best regards, Rubén Rodríguez Covarrubias General Manager

Happiness

, Middle Sackville, HA
2023-04-29
This past week my daughter and I visited Meliá Las DUNAS and we didn't want to return home. The pool, the beach but the kindness of the Cuba people cannot be matched. [Details]
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The strong points
The beach can't be beat.
The weak points
With a food allergy I found it challenging to enjoy all food stations. For example, shrimp was placed in a pan fried up with the pasta at the pasta bar, As I was the next in line, the pan was just briefly wiped, too easy for transfer and allergic reaction
Certified
Hotel reply, PR/Marketing, on 2023-05-08
Dear Janice, We have been honored with your presence at Melia Las Dunas and we heartily hope this recent visit will not be the last one. I´m completely sure that the next ones will be even greater and you will enjoy more our services and offer. See you soon! Best regards, Bernardo García González General Manager

Beautiful location

, Truro, NS
2023-04-24
We actually changed to this resort in order to have easy beach access. There are 3 different boardwalks that are wheelchair accessible, as it the entire resort. The food was very good, with a selection and changes in the buffet, we ate at 2 alacart restaurants and they were both excellent meals. It had some of the best food we have had in Cuba.

The resort has golf carts to assist with luggage and mobility however it appeared only 2 of the several were working. We would call and either wait 30-90 minutes or no one would show up. Suggestion to management would be to have a special code for mobility challenged guest to use when calling as opposed to just someone who didn't feel like a 5 minute walk. [Details]
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The strong points
Wheelchair assessable Good selection of food
The weak points
The main pool was green and then closed during our stay, the entire resort ran out of water for almost 12 hours, our air conditioning in room was broken for 3 days and despite repeated calls and visits to front desk it was not restored.
Hotel reply, PR/Marketing, on 2023-05-08
Dear Finn, Many thanks for give us the possibility to know about your experience. Thank you very much for emphasizing the good quality of the food. We will take into account every detail you are referring us and work very hard in the improvement of all our services It will be a pleasure to receive you again. Best regards, Bernardo García González General Manager

Great stay at Melia las Dunas!

, Gatineau, QC
2023-04-24
Overall, very good stay at Melia Last Dunas. It is our first time in this part of Cuba and in this hotel.
We really enjoyed the clean beach and the amount of space available. Rarely did we have a hard time finding a spot to lay down on and enjoy the ocean and the sunshine.

Drinks – has most of what you need, but don't forget that because of the embargo and the situation in Cuba, some items might not be available.

Gym - not bad, has all of the basic items that you need to get a good workout

Spa – I found the price to be very elevated and it almost matches what we pay in Canada. In my opinion, if you lower your prices a little bit, you will have a lot more clientele.

Medical help – we all had food poisoning at some point, and had to contact the hotel doctor. He was extremely punctual, helped with his advice, and we felt reassured that we could get help if the poisoning progressed

Kids Club – an amazing place for children and for parents who need a bit of a break .

Pool – very spacious and good animation / activities for those who wish to partake. The swimup bar is also great with amazing bartenders

Jeep Safari tour - nice outing if you want to see the surrounding countryside

La Estrella - not a part of the hotel, but very close by. It's a nice market if you want to buy some souvenirs.

The entertainment in the evening is great! Lots of dancing, activities and things to do. We never felt bored. We also enjoyed the entertainment for children. Our little one was dancing all night!

I would like the hotel administration to note the very positive employees that you have and strongly consider them for future promotions. These superstars are:

- Lisa-Maylee in the buffet - thank you for your excellent service and for being so attentive to us
- All the ladies who made amazing morning omelettes. I wish I remembered to take down their names, but one lady is a grandmother, and works in the kitchen at lunch, and another lady has a Canada bandana. Both are amazing and made great omelettes
- Hector and his team - thank you for the wonderful hat that you wove for us
- Juan Manual who cleaned the pool - thank you for making a wonderful toy for my little boy
- Luis Manual at the Ranchon - thank you for your excellent service
- Our server, the gentleman with glasses at the Isabel and Fernando restaurant. I did not get his name, but what an amazing individual, with a very positive energy and very cultured approach to dining. We really liked how he treated us.
- The pianist at the Isabel and Fernando restaurant. Very talented individual who made the atmosphere extremely romantic and enjoyable for my wife and myself.

Very big thanks to the entertainment team - Yeisy, Geadry, Keila, Jennifer, Clausio, Isel, Rafael - you are a very talented group, thank you for the amazing evening animation. I really enjoyed all of your performances (especially the one themed on Love). [Details]
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The strong points
Service, location, beach, pool
The weak points
Food, price
Hotel reply, PR/Marketing, on 2023-05-01
Dear A. I. K, We thank you very much for your detailed review and comments. We are very pleased to know that you had a great time with us, in Meliá Las Dunas, and that you enjoyed your vacation here. We will consider your suggestions and comments in order to improve our service. Thanks also for mentioning so many staff members; I will let them now that you remember them all. We will be happy to receive you and your family again. Kind Regards, Bernardo García González General Manager

Heaven

, Elliot Lake, ON
2023-04-06
Beautiful as always!!!
Welcomed by friendly and helpful staff. Our room was ready as soon as we arrived. Very clean and stocked with everything we needed.
Food was plentiful whether it was at the buffet or the 24 snack bar. Our first a la Carter at Columbus was delicious!
The pool area was clean and it was nice to see familiar faces from our previous trip last October.
Entertainment was amazing as well! Ricardo and Yeleinis were very helpful and it was great to see them again! [Details]
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Hotel reply, PR/Marketing, on 2023-04-11
Dear Malonie, Thank you very much for considering Melia Las Dunas as your vacation company, that make me real proud of the service ant most specially of the staff that provide it here in Las Dunas!! Thank you very much for your great review and comments!!! It will be a pleasure to receive you again in our hotel, let us know in advance when you are coming to prepare the best we can for you. Best Regards Bernardo García González General Manager

The best

, Elliot Lake, ON
2023-04-06
Beautiful resort with miles of white sand beaches. I can't say enough about how friendly the staff is. Always smiling and happy to see you. They go the extra mile to make you feel at home. The entertainment staff is best you will find anywhere. This the 3rd time we have been here and plan on many more returns here [Details]
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Hotel reply, PR/Marketing, on 2023-04-11
Dear Mike, It is been a true pleasure to receive you one more time at Melia Las Dunas, you will be always very welcome to our country as to Melia Las Dunas. We are very please to know that our services and facilities were what you expected, also we want to express our gratitude for take the time to post your opinion in Monarc, helping to the community traveler to decide to choose us.If you decide to come back to our resort as you are saying, please let us know in advance in order to prepare the best we can for you. Best Regards Bernardo García González General Manager

Not the best experience

, Toronto, ON
2023-03-06
It was the worst vacation stay we ever experienced due to few reasons. Web advertised services were not available (Ex: Restaurants, food options, beverages). Several restaurants were arbitrarily and randomly closed in many days. Though it was advertised that there are 7 specialty restaurants, it was only 3 restaurants were said opened. But two of them were still closed over two days even without any notifications, keeping us waiting in front of the restaurants. Beach buffet was also closed at least for 2 days. Only one buffet restaurant was opened making huge line ups outside. Even with them, several food items was ran out quickly. Several beverages were not available all all restaurants and bars. No bar had any type of vodkas during our complete stay. Restaurants and Bars didn't have lemonade, orange juices' or even syrups like grenadine to have a proper cocktail. some had run out even Milk some cases. Had to eat the same food everyday.
Was given room with a bad condition (with broken tub) and the room even had a one extra bed in side for some reason. I brought it to front desk attention but they did not show much willingness to help. They asked me to come and check with the front office every day to see if they have any rooms available. So I had to give after going there few times. At one time I even met with Guest services to get some resolution on some matter and realized there were not prepared to own it and to provide any resolution. [Details]
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The strong points
A great beach, Good entertainment, Staff working a restaurants and bars were great.
The weak points
Lack of food options. Had to eat same food. Most of restaurants were closed. Shortage of beverages (No Vodka at any bar, No proper Whiskies, No orange juice, No lemonade, No Milk, No Seafood except fish, No syrups like grenadine to make cocktails.
Certified
Hotel reply, PR/Marketing, on 2023-03-20
Dear Eddie, Thank you very much for visiting Meliá las Dunas and for describing your experience on Monarc. Unfortunately, I see from your comments that we have not been able to meet your expectations, for which we offer our most sincere apologies. We take into account all the aspects that you indicate to us in order to improve the service that we offer to our clients. It is true that we had difficulties with the opening of the restaurants but it has now been solved.we can assure you we are going to work very hard in order to offer a better service to our clients who are our only reason of being and existing. It will be a pleasure to receive you again, if you decide to give us another chance Best Regards, Bernardo García González General Manager

Le meilleur hôtel de Santa Maria

, Saint-Laurent, QC
2023-02-28
Le meilleur hôtel avec les meilleurs employés. La plage et la piscine sont incroyables. La nourriture est excellente. Merci beaucoup à Ricardo et à son équipe ! [Details]
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Hotel reply, PR/Marketing, on 2023-02-28
Chére Madame Anis, Je vous remercie trés sincérement pour vos commentaires, et ne manquerai pas de transmettre á notre équipe d´animation vos félicitations! Espérant avoir le plaisir de vous recevoir á nouveau parmi nous, Bien cordialement. Bernardo García González Directeur Général

Le meilleur de Cayo Santa Maria.

, Saint-Laurent, QC
2023-02-27
Cette hôtel est formidable. La vue de plage ainsi que la plage elle même est formidable. La piscine l'est tout aussi. Perfect endroit pour profiter en famille. Il y'a des spectacles la nuit ainsi que une équipe d'animations qui saura vous divertir. Les serveurs des restaurant sont très souriant. Merci à Ricardo et à son équipe pour cette expérience inoubliable. On reviendra bientôt ! [Details]
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Hotel reply, PR/Marketing, on 2023-02-28
Cher Nabi, Tout d´abord, nous vous remercions sincèrement d´avoir choisi Melia Las Dunas pour vos vacances, et de prendre le temps de partager votre opinion sur Monarc. C'est vraiment un plaisir pour nous savoir que vous avez beaucoup profité vos vacances dans notre hôtel et que vous avez apprécié notre belle plage des Caraïbes. Nous espérons que vous ferez l'honneur de vous accueillir à nouveau dans l'avenir et nous serons disponibles pour fournir agréable séjour que vous méritez. Bien cordialement. Bernardo García González Directeur Général

Animation thé best

, Laval, QC
2023-02-27
Beach party was the best. Food was very good. The entertainment was amazing. Even for kids was amazing. Yeleinis the lady in charge of kids is lovely with them. I recommend this hotel for all the people I will comeback very soon I really enjoy the place. [Details]
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Hotel reply, PR/Marketing, on 2023-02-28
Dear Ricecooker, Thanks a lot for your review!!! We feel very proud to have inspired this review you have recently posted! It is really a pleasure to be recognized for our good service and offer, these are precisely the aspects we always take into account. It will be our pleasure to host you back again in a near future. Best Regards, Bernardo García González General Manager

Animación the best

, Etobicoke, ON
2023-02-25
entertainment was excellent, they had very good shows with professional dancers they were amazing. The salsa & fitness instructor was very friendly enthusiastic. The food was very good they had everything and all sorts of food and delicious the staff were very friendly and efficient at all times. We highly recommend Melia las Dunas in Cayo Santa Maria to everyone that want to come, to Cuba ️ [Details]
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Hotel reply, PR/Marketing, on 2023-02-28
Dear Pao, It has been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion on monarc, and share your experience. If you decide to come back to our resort, please let us know in advance in order to prepare the best we can for you. Best Regards, Bernardo García González General Manager

Terrible resort ever!

, Concord, ON
2023-02-16
Waste of money! Terrible rooms and service. I won't recommend this resort and never will come back there.
1. Towels and sheets not exchanging every day. Calling to reception or service desk does work, our towels was exchanged after complaint to resort manager.
2. No warm water afternoon, so you taking a shower under cold water.
3. Very Poor entertainment, especially on the beach.
4. We saw bee swarn/nest in swimming pool area, informed stuff about it. Nobody cares! Be careful if you visiting this resort with kids.
5. Poor choice of alcohol drinks in a bar, usually just Cuban brands and 2-3 kind of Whisky. If you like Cappuccino or other hot drinks with milk, forget it. I stayed in that resort for 5 days, 3 of them no milk in a bar!
Good Luck to guys, who will take a risk to visit this resort.
Read less [Details]
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The strong points
N/A
The weak points
Very old resort not 4 star, I would say 2 star
Sanitary measures
OK.
Hotel reply, PR/Marketing, on 2023-02-20
Dear Dp, First of all I would like to thank you for choosing Melia Las Dunas for your holidays. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will take them all into consideration, in order to improve our services and make our hotel a better choice for our clients. Best Regards, Bernardo García González General Manager

It was OK but wouldn't return.

, Granton, ON
2023-01-09
The hotel layout and staff were lovely. The rooms were a nice size. Do have some power outages at various times of the day. The a la carte restaurants were good. Bathrooms around resort are few and far between. [Details]
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The strong points
Nice layout to the resort. Beautiful beach. Friendly staff.
The weak points
Sand fleas no activities No fruit or vegetables Buffet same every day Very little seafood. Not a lot to do at the resort. Far from all sights Cuba has to offer.
Certified
Hotel reply, PR/Marketing, on 2023-01-11
Dear Adam, It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion on tripadvisor, and share your nice experience. We are sorry for the inconvenience you had during your stay.There was a problem with the electricity but it has already been solved.If you decide to come back to our resort, please let us know in advance in order to prepare the best we can for you. Best Regards Bernardo García González General Manager

Amazing Staff, Kid Friendly, No young adults

, Toronto, ON
2023-01-08
Melia Las Dunas is a great getaway for families with children or seniors. The night life was nonexistent and there was no good music played ever. All slow songs, not even the Spanish music played was upbeat. Every single moment was choreographed or turned into a “competition”. It didn't really live up to the party vibe which was advertised. The entertainment team definitely tried their best, but again, was not at all geared towards a young adult/party vibe.

The staff however was the best. Regardless of where you were on the resort or who you were being helped by, everyone was extremely welcoming and happy to help. Manuel & Deybis from the dining hall are truly one of a kind and the kindest people I've ever met. Yobal at the bar is so funny and kind. These gentlemen were truly the highlight of our stay and we are so grateful to have met them all. [Details]
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The strong points
The staff was so attentive and kind. They did anything to make you feel welcome and comfortable. The beach was probably the most beautiful I've ever seen.
The weak points
The resort was boring. Although advertised as a party resort for young adults, there were no activities for that age group. There was zero night life, and all the “dance” was choreographed. Needs better music, they played Adele and Ed Sheeran in the pool
Certified
Hotel reply, PR/Marketing, on 2023-01-11
Dear Joshua, It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion on Monarc, and share your experience.Thank you for highlighting our staff. We will take note of what you tell us in relation to the animation to improve the service we offer our customers. If you decide to come back to our resort , please let us know in advance in order to prepare the best we can for you. Best Regards Bernardo García González General Manager

Very good time

, St Catharines, ON
2022-11-17
The hotel is wonderful it has very good attention, the entertainment team makes your days even better especially Keily,Eissa and Ricardo. This place can be your second home I recommend [Details]
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Hotel reply, PR/Marketing, on 2022-11-21
Dear Aly, It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion on Monarc, and share your nice experience. If you decide to come back to our resort , please let us know in advance in order to prepare the best we can for you. Best Regards Bernardo García González General Manager

Very good time

, St Catharines, ON
2022-11-08
The people!!
The people make all the difference for me, friendly always asking if I'm ok or if I need anything, from the garner to the entertainment personal to the bar tenders I have been to other Countries the service is not the same. [Details]
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Hotel reply, PR/Marketing, on 2022-11-18
Dear Aly, Thanks a lot for taking your time sharing your experience and showing to all the travelers how good is our hotel. It will be a pleasure to receive you here again, thanks again for trust in Cuba, Melia Hotels International company and our Melia Las Dunas hotel. Do not hesitate to contact us if you decide to give us the chance to serve you again. Best regards, Bernardo García González General Manager

The best of the best

, Scarborough, ON
2022-10-21
very nice hotel i alwais comeback because here i fell like home. the beach is beautifull and the people very frendly. the enterteiment activities are the best in cuba and latin america. they make you have fun yes or yes ricardo and yeleinis super fun. i will comeback again and again super recomendable. [Details]
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Hotel reply, PR/Marketing, on 2022-10-24
Dear Alex, I would like to thank you for taking the time to report your feedback on Monarc about your stay at Melia Las Dunas Hotel. We are glad to know you consider it was a pleasant stay and thank you very much for letting us know. Such comments are the best award we may receive for our work. Once again, thank you very much and we will be waiting for you in your next visit… Best Regards, Bernardo García González General Manager

Melia las dunas is the best of Cayo Santa maria

, Elliot Lake, ON
2022-10-20
From the moment we stepped off the bus at this beautiful resort, everything was amazing. From the friendly staff who make you feel like family, especially Ricardo and Yelleinis, they are amazing to the spectacular views along the 10 km stretch of soft sand and warm ocean water. The food is plentiful, entertainment daily and nightly, definitely something for everyone young and old. This is our second time here in 10 months and we are already planning our third trip here for April 2023. [Details]
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Hotel reply, PR/Marketing, on 2022-10-24
Dear Malonie, It is been a big pleasure that you have chosen Melia Las Dunas for your vacation. We appreciate that you take the time to post a positive review on Monarc; we are very happy to know that you had a nice experience in our hotel Melia Las Dunas; and for sure we will keep us working hard into the improvement of all our services and facilities. We will extend your congrats to Ricardo and Yelleinis; they are very professional and we are very proud off all them. It will be a pleasure to have you back in Melia Las Dunas. Thank you for your contribution. Best Regards Bernardo García González General Manager

Melia las dunas is the best

, Elliot Lake, ON
2022-10-20
Friendly staff. 10km of beautiful beach. Entertainment staff is the best ricardo yeleinis and eliany very enterteiment goes above expectations. Never a dull moment at the resort we was here in January end here we are again super recommendable [Details]
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Hotel reply, PR/Marketing, on 2022-10-24
Dear Mike, It has been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion on Monarc, and share your experience. If you decide to come back to our resort, please let us know in advance in order to prepare the best we can for you. Best Regards Bernardo García González General Manager

Great Vacation

, Sainte-Catherine-de-Hatley, QC
2022-10-20
The hotel was not very busy (time of year). There was always plenty of chairs at the beach. Only a few a la carte restaurants are open, but the food and service were good. What is fun about this time of year, with less people, is you don't line up and wait for anything. The table and bar service are really swift. I see a lot of people complaining about food choices. Its true, there is not as much choice as I would have liked, but this is due to seasonal and supply shortages. We had a good selection, and always found what we needed. The best part of this vacation was the staff. Always smiling. Always making extra effort to make us comfortable. Their best asset is Ricardo. He is unbelievable. Super positive, gets you involved in activities and is the best Activity Coordinator I have ever seen at any of the hotels I have been to. He is a key reason I would return in a heartbeat. If you are reading this Melia management, give this man a huge raise !!!! [Details]
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The strong points
Ricardo !!! Pleasant atmosphere, clean rooms and pool. Excellent service. Good entertainment and skilled dancers. Splendid beach, one of the best I have seen, no seaweed and always clean.
The weak points
Not as much selection for food, but quite sufficient. Be careful of insect fogging truck. Do not want to be breathing in that stuff. It does work, there are not a lot of mosquitos. Wifi is not very good, but who cares !!!
Hotel reply, PR/Marketing, on 2022-10-24
Dear Ray, It is a real pleasure to read your comments about our hotel and thank you for having been kind enough to publish them on Monarc. It is precisely the positive opinions of our clients that encourage us to improve our work every day with the objective of satisfying those who choose us for their stay. The improvement in all our services is an ongoing process and our priority is customer satisfaction, so we will focus on continue working to improve each of our services. Sincerely, Laurent Labal Genral Manger

Unforgettable vacation at Melia Las Dunas

, Mississauga, ON
2022-09-19
Came to this resort with my husband for 2 weeks for our baby moon. We had a beautiful experience. Everything was perfect from the stunning views to the most amazing staff. They had entertainment every night and fun activities all day long. They really know how to have a good time here!! [Details]
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The strong points
Beautiful beach Enjoyable entertainment Amazing staff
The weak points
Not amazing internet but who needs that on vacation
Sanitary measures
Very clean
Hotel reply, PR/Marketing, on 2022-09-20
Dear Lulu, It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion on Monarc, and share your nice experience. If you decide to come back to our resort , please let us know in advance in order to prepare the best we can for you. Best Regards Bernardo García González General Manager

The best of Santa maria Las Dunas

, Mississauga, ON
2022-09-19
Absolutely amazing resort! Super friendly and accommodating staff, fun entertainment, good food, beautiful beach. Will definitely be coming back with my family. [Details]
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Hotel reply, PR/Marketing, on 2022-09-21
Dear Adriatik, I'm sincerely thankful to read your comments about your stay in our Hotel. It is good to know you enjoyed of a pleasant stay with us. For us, it will be an honor to receive you again at Melia Las Dunas, so please let us know about your next visit to Santa Maria. Thanks again for all details you mentioned . Best Regards Bernardo García González General Manager

50 birthday trip

, Niagara Falls, ON
2022-09-13
The staff are amazing. Ricardo in entertainment is a lot of fun, high energy and keeps the party going. Love him!! Osliedy in the beer garden is such a sweet lady, love her. If you need anything Sandra is your girl!!
She will accommodate as much as she can.T his is my 5th time here and I will keep returning as it is the best hotel in Cayo Santa Maria [Details]
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Hotel reply, PR/Marketing, on 2022-09-19
Dear Den, It is been a true pleasure to receive you one more time at Melia Las Dunas, you will be always very welcome to our country as to Melia Las Dunas. We are very please to know that our services and facilities were what you expected, also we want to express our gratitude for take the time to post your opinion on Monarc, helping to the community traveler to decide to choose us. We will extend your congrats to all the staff members that you are mentioning in your review; they are very professional and we are very proud of all of them. Thank you very much for your great review and comments!!! Best Regards Bernardo García González General Manager

Entertainment Team

, Ottawa, ON
2022-08-30
The entertainment crew was one of the biggest highlights of our trip. They always have something new going and the staff is the friendliest. Beach party, white party, shows at the stage and the live cuban music are some of the most important activities in the hotel. Ricardo in particular made our trip full of fun activities and entertainment. Highly recommend! [Details]
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Hotel reply, PR/Marketing, on 2022-09-06
Dear Guest, Thanks a lot for taking your time sharing your experience on monarc and showing to all the travelers how good is our hotel. It will be a pleasure to receive you here again, thanks again for trust in Cuba, Melia Hotels International company and our Melia Las Dunas hotel. Do not hesitate to contact us if you decide to give us the chance to serve you again. Best regards, Bernardo García González General Manager

Meliá Las Dunas 2022

, East York, ON
2022-08-24
I loved everything about Meliá, the staff, the hotel, the service, everything was perfect. Everyone is so friendly, I had such a good time practicing my Spanish with them. All of the activities were well organized and fun for all ages - I could tell that the clients enjoyed them very much. I'm 16 and I had a lot of things to do, and many people to talk to. All of the gardeners were so talkative, always saying hello! Mi mejor amigo de los jardineros se llama Frank. I also made friends with the lady who made pancakes in the morning. She is so nice and talented (she drew designs on the pancakes for the kids). There are lots of activities one can take part in. For example, my personal favourite was the aqua gym - when it was led by Ricardo. He's so engaging and is always making sure everyone is having a good time. Another thing I loved were the daily shows at night. I loved watching the dancers perform - they had a different theme every night. I watched every single one of their shows for 14 days, and even talked to them in the end. Once again, everybody is so friendly! The bar services are really good as well, a good variety of drinks and lots of friendly staff always there. I miss Meliá and all of the people I met there <3 ¡espero volver pronto! [Details]
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Hotel reply, PR/Marketing, on 2022-08-26
Dear Julia, We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort. We thank your honesty and we feel very proud to acknowledge you look so glad about having spent your holiday with us. Our potential travelers will certainly be helped from all your comments .It is very good to us to receive these nice comments that stimulate us to continue working in order to improve our service quality. It will be our pleasure to host you back again in a near future. Best Regards, Bernardo García González General Manager

Cuba Melia Las dunas the best

, East York, ON
2022-08-15
Beach is very nice, the crew is so welcoming and fun - especially the animation crew. The activities are entertaining and engaging, my favorite was aqua gym with Ricardo, he has such good energy, and provides a fun space for all to enjoy. [Details]
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Hotel reply, PR/Marketing, on 2022-08-25
Dera Guest, It is been a true pleasure to receive you one more time at Melia Las Dunas, you will be always very welcome to our country as to Melia Las Dunas. We are very please to know that our services and facilities were what you expected, also we want to express our gratitude for take the time to post your opinion in Monarc, helping to the community traveler to decide to choose us. We will extend your congrats to all the animation staff members specially Ricardo. It will be a pleasure to have you back in Melia Las Dunas. Thank you for your contribution. Kind Regards, Bernardo García González General Manager

Cuba melia las dunas la place où tu veux être

, Laval, QC
2022-08-08
J ai passé un merveilleux moment à las dunas spécialement avec Ricardo une personne vivante et agréable et généreux avec son temps et ma fille avec yeleinys au club enfants très intentionné et aimante le cite et magnifique et la plage et à coupé le souffle..... [Details]
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Hotel reply, PR/Marketing, on 2022-08-11
Chére houda Eddakiri, Merci infiniment pour vos commentaires . Ce fut un réel plaisir de vous avoir parmi nous, de vous rencontrer, de partager, et surtout de savoir que toute notre équipe a réussi á vous faire passer de belles vacances! Au plaisir de vous revoir prochainement ici, chez vous! Bien cordialement. Bernardo García González Directeur Général Meliá Las Dunas

Melia las dunas the best

, Vaudreuil-Dorion, QC
2022-07-26
Je suis présentement là, 22juillet au 29juillet.
Plage est magnifique! Resort super! Je dors toujours mal partout, mais j'ai super bien dormis! La nourriture est très bonne pour la
Place. Les gens sont tellement gentils, toujours de bonne humeur! Vous voulez danser ou apprendre des « moove » Ricardo is the guy! The moves he's got, wow! J'y retournerai et recommande a tous!. [Details]
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Hotel reply, PR/Marketing, on 2022-08-10
Chére Chantal, C´est avec une grande joie que je partage vos commentaires avec notre équipe, qui a contribué grandement au bon déroulement de votre séjour. Ravi d´avoir fait de votre semaine parmi nous un moment á renouveler. Au plaisir de vous retrouver prochainement, ici, chez vous! Bien cordialement. Bernardo García González Directeur Général Meliá Las Dunas

Lovely place

, Halifax, NS
2022-06-14
Best beach I've been to! Entertainment staff is phenomenal! Ricardo on the beach always kept us busy and having a great time! Food was much better than expected! Rooms very clean and AC always working. Can't wait to come back and see all our friends! [Details]
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Hotel reply, PR/Marketing, on 2022-07-08
Dear Char12, Beautiful review!! Short and concise, I love to see that guests leave our resort wishing to come back, so please do it!! It will be our pleasure to host you back again in a near future. Kind Regards, Bernardo García González General Manager

The entertainment teams were awesome!

, Sudbury, ON
2022-05-30
We went to Melia Las Dunas for the week and had a blast. Thanks to their very helpful and friendly staff. Their entertainment team comprising of Eissa & Keily at the pool we're super fun and great, guiding dances, and multiple water activities. All around the staff, food and drinks were awesome! The beach was also phenomenal, as well as the water. [Details]
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The strong points
Staff was great Food was good Beach was beautiful Great for the family
Hotel reply, PR/Marketing, on 2022-06-06
Dear Alex14, I would like to thank you for taking the time to report your feedback on monarc about your stay at Melia Las Dunas Hotel. We are glad to know you consider it was a pleasant stay and thank you very much for letting us know. Such comments are the best award we may receive for our work. We will be waiting for you in your next visit. Kind Regards, Bernardo García González General Manager

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