Hotel Playa Coco

Everything about my trip was amazing. The beaches, the views, THE STAFF!!! My room was very clean and great attention was given to the little details. I'm a very picky eater but there were no major shortages and I didn't go hungry. [Details]

We had a wonderful week at Playa coco and will definitely return again. The beach was beautiful, Water was warm and we always found something we could eat even with shortages. [Details]

We were a group of 5 ladies that stayed at hotel playa coco for 1 week March 25- April 1
I have to say in all the times I've traveled to Cuba this was by far the best trip !
The staff are amazing Taimy Leidys and Yaima at the pool bar make it so much fun !
Jorge in the lobby / gin tonic bar always laughing and smiling - the entertainment staff - Alexis , Jordan , Lizzy ,Joe , Adrian, Julio ( too many to mention ) always have something for you do do- Zumba / dancing / games. Everyone at the front desk and offices that helped make this stay amazing - Sahily / Yarlenys / Adrianna
The food was great , we never went without anything, lots of cold drinks flowing and snack bar food 24/7
Beautiful beach, wonderful staff , great weather , making memories [Details]

Beautiful beach. Terrible entrance. All the boards are broken and afraid of falling, Maids didn't do a good job of cleaning. They only made the bed. Pillows were the worse thing about the stay. They smelled like sweat. Pizza area only open 45 minutes but understand all the shortages. Pool beautiful and clean. Pool workers went out of their way to get you chairs even to the beach. Loved not having to save chairs. Nice beach towels but no place to exchange them when they got wet. No help with our suitcases. We had to take them all the way to building 5 up three flights and down when we left. We tried calling for some one but didn't answere the phone. Bread was very good didn't like the food but that's how Cuban food is. Great coffee in coffee bar. Loved the kids dancing party every night. My grandchildren looked forward to it. The place is very old and needs a fix up. [Details]

We had a wonderful time at this resort! Resort was clean and the staff were wonderful. The beach was amazing and you could snorkel from the beach. Food was well prepared and plentiful. We will return ! [Details]

My friends and family have visited here many times so I was excited to finally get to come to Hotel Playa Coco last week. I spent the week being entertained by the shows every night! Beautiful beaches, wonderful staff and great food. [Details]

There was a group of 19 of us and we had a wonderful time. Although they were lacking some supplies while we were there, this is generally all throughout Cuba now and a higher rated hotel in the same area was struggling just as much. [Details]

We had a fantastic time at this resort. The staff are so kind and helpful and the resort is clean and well kept.
The beach is stunning and you can swim a short ways to a coral reef. We really enjoyed swimming and snorkeling there.
The room was clean and beautiful with a daily service to clean, refresh beach towels and drinking water. Plenty of hot water for showers too. We had a small problem as the toilet started running but that was fixed within an hour of asking for them to help.
The hotel even had a free courtesy room to shower and get ready for your flight if you had a later flight and wanted to spend your day on the beach. Excellent service.
The food was plentiful and tasty. Especially at the teppanyaki restaurant.
I can't say enough about the staff. Everyone was so kind and helpful. The entertainment crew were talented and we had fun watching the shows. Such a great experience so much fun. Thank you Hotel Playa Coco. [Details]

Got there and encountered a major fly problem to make things worse they would fumigate without warning. on the second day the plane started flying over spraying the resort and beach area without warning while people were eating and in the pool .my skin started itching my body started twitching and the whole time I was bitching. Dont go here If you value your health people were great, food wasn't bad but they spraying and flys were too much. [Details]

We were there from Dec 31st to January 8th.

This hotel is at best a 3 star, run down, and in desperate need of a remodel! The new rooms are good, but the old rooms are deplorable!

My 10 year daughter and I got food positioning at two different times in the trip. They put out an abundance and good variety of food out but, some staff do not know basic safe food preparation skills. Servers use tongs on raw meat and then pick up cooked food to serve you! Its sad that the head chef (who I met) try so hard, and then untrained staff ruin it for the hotel.
They re-use food in the buffet for many days. (This is a key mistake) Re-using food over 2 days is just dangerous, especially when the meat is at room temperature waiting to be grilled for 3 hours! They ran out of napkins twice and water down the wine (caught them)! That was not a huge issue as we brought our own as back-up, but this hotel kitchen manager needs to prep for supplies better (buy a cheaper wine that will last, cut napkins in 1/2, whatever it takes)
- The washrooms in lobby and by buffet are often over-flowed with paper/out of order. They need signage to tell tourists to not put paper in the toilets, they are on septic.
- Lobby staff is on their phones often and look unimpressed to assist people
- There is NO REAL COFFEE at this resort! I can't be more clear on this. We witnessed them bring out plastic jugs and fill containers. They use instant in the back kitchen. The large espresso machine is for show only!
- There is NO KIDS club! It is a farce and we were told it is unavailable, during the busiest time of travel, that was really a huge let down for a family with 2 kids.
- The best part of this hotel is the fabulous beach, the nice pool, and the wonderful animation staff - they really do a great job!

The resort could be good if only they had more mature staff. We went to Varadero last year and they brought in Managers from Spain to RESET that hotel. A total turn-around. All these problems I mentioned are solvable. Question is.... will they do it before YOU go visit them???

On a positive note.... on the return bus to the airport, I asked 6 different groups of people how their vacation was. They raved about Melia Jardin Del Ray and Memories Flemenco. [Details]

food lacks taste [Details]

This is a nice hotel resort...with a nice beach and good food...especially the desserts.

The beach was nice and sandy and shallow and clear. The beach is ideal for long walks.

The service here was good...all the staff were friendly and cooperative.

I would recommend this resort. [Details]

I would rate this as one star. One star because they tried to deliver the service. The place is full of bugs, flies and mosquitoes. One day there was no electricity, other day there was no air conditioning. The first day we got the room without the toilet seat, flush didn't work. After changing the room it was with the toilet seat. [Details]

I am writing this review to let everyone know, if you give this resort a try you will become a repeat guest ( As most of the clients are)

We all hear about shortages in Cuba, but I have never had any issues here. There is always a great variety of food for breakfast lunch and dinner.
Buffet always has fresh meats / eggs/ salads/ cheese/ breads/ veggies/ soups/ sweets , etc
for lunch the options also include a Pizzeria on the beach- fresh made to order pizzas. Snack bar with hot dogs, hamburgers, fries, sandwiches etc
grill on the beach with chicken wings / taters etc.
Dinner you can choose the buffet or Dailenis will be happy to make you a reservation for the al la carte - Japanese / Cuban or Italian ( all are fantastic)

Many bars around the resort - lobby bar open 24 hours, ice bar , cigar bar, sports bar, pool bar, beach bar- you will never go thirsty!

I would like to thank all the staff once again for a great vacation - Hotel management for running a great resort, kitchen staff and management for great food, Sahily for always helping with anything i need, Adriana for always taking the time to talk, Jose (the bell boy) will pick you up, drop you off, help with luggage, all the friendly smiles of the staff at the front desk ( Yarlenys, Yareida, Rachel - too many to mention )
Security all around the resort, making sure all guests are safe.
The servers and bartenders Yanelis, Miriela , George, Mercedes, Michael, Yadi, Yaima,Lianey, Yelein, Taimy and Laidys - and so many more !!

The gardeners for keeping the resort immaculate, pool staff for keeping the pool and area clean and safe, lifeguards for the hard work , staff on the beach working hard to clean a chair for you, making sure the beach is clean and safe and entertainment staff for offering many options to participate in each week.

fyi - bring a snorkel, the beach is so clear and if you swim out a bit on the left side you will find many fish
enjoy ! [Details]

After 3 years being closed due to covid, I was finally able to return to this resort. I am so happy I was able to return, it was great.
Upon arrival, We were greeted with drinks from the 24 hour lobby bar, while we completed our check-in
Once done, José drove me to my room which was beautiful. Yanara, the maid for my floor, had decorated my room with flowers to welcome me. All week she was attentive and helpful with anything I needed. My room was cleaned daily. Yanara takes pride in her work.
The shower had great water pressure and there were no issues with hot water at all. The a/c also worked fantastic.
The improvements to the hotel are great. Building 8 is currently under renovation but it does not interfere with any area of the hotel.
There were no shortages of food or alcohol during my stay. The snack bar had hamburgers, hot dogs, fries and ham and cheese sandwiches. The buffet always had a variety of choices. The desserts were fabulous thanks to the talented Rodi.
The nightly entertainment was wonderful as well. The dancers are so talented. Zambi, Yenishell, Yuner, Laurent, Jordan, and the others. The animation and dj staff Popi, Daiver, Ariana, Roy, Alexis, Lizzy, Angie and all the others.
Thanks to Sahily, Adriana, Yarlenys, Leidys, Taimy, Leidys, Rachel and all the other wonderful staff that made my week long vacation so wonderful. I will be back for 2 weeks in December with my daughter and I can't wait!!
This is my second home❤ [Details]

The Hotel is a quick 15-20 min ride from the airport. When you arrive the bell boy Jorge will greet you with a smile and assist you with your luggage. Check in was a breeze, Yarlenys and they other ladies always there to help with what ever you need. My room was ready, beautiful ocean view and very quiet. The lobby has a gift shop/ cigar bar/ 24 hour lobby bar / and the ice bar- so no shortage of finding a cold beverage anywhere.
They also have a Sports Bar that opens at 5pm, with ice cold beer and sports on the TV , service with a smile
You will always find Adrianna walking around making sure all guests are having a great time and if they need anything to just ask. The resort had been closed for a couple years and the renovations are beautiful. Bright, clean and welcoming.
There is a big buffet for all meals, pizzeria on the beach, 24 hour snack bar at the beach, Italian, Japanese, Cuban, International al la cartes , ice cream parlour you will never go hungry as the food is great ! They have a repeat guest dinner each week and it is amazing.
Yaima that works at the 24 hour snack bar is so sweet, she will get you what ever you need - always with a kind smile.
the beach is amazing, they have tons of shade and no need to reserve loungers as they always have plenty. Beach bar with service as well
Carolina and the entertainers are always great and a lot of fun, playing games, dance lessons- they are always doing something to keep you busy ( if you choose )
the life of the party is the pool bar - Taimy and Leidys will be dancing and serving you up what ever ice cold drink your looking for.
They are always smiling, happy to meet new people and grateful for everyone that stops by to say hi
Santiago looks after the area around the pool and he is always fixing up the chairs, cleaning or helping around where ever he can - again always with a smile.
This is my goto resort for many years, my home away from home - and I have to thank Sahily for always assisting me with any requests and making my week in paradise the most memorable it can be.
I cant wait to return again soon ! [Details]

Arrived to the hotel after a short bus transfer from the airport. The reception staff were professional and very friendly. Great service from Will the bus boy to take me and my luggage to my room. The room was spacious and clean with ocean views overlooking the quiet pool. My maid Irma was great! The lobby bar service was great! Yarimi makes the best coffees in the morning. The lobby is a great comfortable space to meet other guests and enjoy entertainment as well. The pools are great with afternoon entertainment but I prefer the beautiful beach! Ale was there each morning to help me with the selecting my chair. Again friendly and professional. Alejandro who is part of the entertainment staff took me fishing twice! What a great experience! The nightly entertainment was great! The dancers are so good. They really seem to love what they do! The food at the buffet and alacartes was great! The fresh baked bread is such a treat! The cooks at the buffet were great. Hats off to Elisebell who makes the best omelettes! The managers were exceptional, from Sahily who made sure I had the room I wanted to Adriana who made sure I was comfortable being a guest who is single. I felt very safe and always in good company. Also Idel who welcomed me back with a bottle of rum in my room for being a returning guest. Always checking on me to make sure I was having a great vacation. All the staff treat you like family and I can't wait to go back! [Details]

We arrived on January 7th till the 14th. The lobby was well lit, bright, high ceiling and spacious. The check in was a breeze. The ladies at the reception was very helpful.
Yareda was one of them that helped us a lot with any our requests specifically moving us to a different room with a king bed.

The bell boy was very quick to help us to get to our room. Unfortunately I didn't get his name. We were in building 4. All rooms in this building has a very nice ocean view. Our room are very spacious, it has suite feeling to it. Furnitures are all new and our bed was comfortable. Our room was always clean with everyday art sheets surprises from our maid Maribelis. She always keep our water bottle supply.

Our flight arrived late, the buffet was already closed so we head on to their 24 hour snack bar where we were served by Gerard, who always have a very nice friendly smile every time we see him. The snack bar has burgers, tuna, ham & cheese, chicken salad sandwiches plus french fries. All of them we tried and they are very tasty.

We tried all of their ala carte, so far Hotel Playa Coco has the best food offerings and these goes to their buffet too compared to other resorts we have been to in many parts of Cuba. For ala carte they have International, Cuban and Teppanyaki style cooking. The are served hot and fresh. The wait staff at the ala carte and in buffet at dinner time are friendly, and hardworking. The only suggestion will be to improve the hotel's wait staff in the breakfast and lunch time to mirror the wait staff at dinner. I find that they need to be motivated to approach guests with what they want to drink, pick up used plates and refill our drinks more actively.

Hotel Playa Coco beach is undeniable the most beautiful, calm, turquoise beach I've been too in Cayo Coco. It has so much to offer such as you can snorkel in some parts of the water that has abundant of sea living creatures; after 4pm the tide will be low and you can see some nice coral formations. Also, you can walk along the beach, 4 kilometres to the hotel's right side and 2 kilometres to the right side.

There are plenty of palapas; they are actually building more while we were there.

I cannot say enough good things with all the staff at Hotel Playa Coco. Most specially by Sahily Marical. She made sure our stay at the resort will be just amazing. Prepared our ocean view rooms, booked our Ala Cartes and also surprised us with a bottle of champagne. She is truly exceptional.

I'm highly recommended Hotel Cayo Coco. It has checked all of what I've looking for: great staff, good food, beautiful rooms and amazing beach. We will definitely come back. [Details]

When I arrived I was quickly greeted by the bell boy with a smile and assisted with my luggage. The ladies at the front desk were very happy to assist me right away, and I was offered an ice cold drink [Details]

The staff was not the friendliest. If a local walked in they attended to them first, or ignored you and kept talking with the locals.
There was only cool water for showers, not even warm water. Seem to be an on going problem that one cares to fix.
Animation was talking very fast, no English, only Spanish. Bass at performances was way too loud. They did the same style every night. No variety in shows.
Food lots of time they did not have things on the menu for al a cartes. Or not exactly as stated. I realize that is part of going to Cuba. Food okay.
Best thing about whole trip was the people we went with.
Front desk not helpful. I needed a bottle of water because staff did not leave in my room. Was given run around, finally after making some noise, she went into back room, and gave me a bottle. No idea why it had to be so difficult to get a basic need....water.
No face clothes in bathrooms.
Our room staff not always remembering to do things in the room...water, towel. [Details]

We arrived the first night and were given a room that nothing worked in, safe did not work, toilet did not flush, no locks on patio doors, etc. Were switched after we complained twice. No hot water all week, rarely toilet paper in the public washrooms. Having been to a different resort in Cuba previously this did not meet our expectations and we would not return. [Details]

Honestly, it's far from 4star. Especially service.
We got 1 level of building 4 and it terrible - smell, humid, condition, scratches, some broken stuff and so on.. It took us 2 days jumping around reception, plus gifts, of cause, to move to 3 floor which was much better, some small problems, but it's ok.
ROOM SERVICE
This is funny. No linens were changed during a week??? Some days problem with towels also. In the fridge they supplied only drinking water and not every day.
FOOD Average like pretty much everywhere in Cuba, but you can find something to eat. First day I found even orange juice - all other days some sort of beverage.
I wouldn't recommend any of a'la cart, so to speak, restaurants. It's for fun not for drink or eat. Even Japanese ( fried rice, some chicken and meat - THAT'S IT, ENJOY), plus some noise and flame, which didn't help, of cause.
NO TONIC FOR ALL WEEK - so if you like jin tonic - drink jin with lemonade and enjoy..
BEACH Ocean and beach are pretty good, though there're some stones on the west end of the beach, plus most of sheslongs are old and dirty, plus garbage containers were overfilled all week with plastic stuff around them and guys were so busy to clean them. BUT A LOT OF MUSIC! Disc jockey started screaming, vauing, chanting like crazy non sto p from 10am to 12:30 even 1PM. All with the max volume and you can't hide from this..
So ENJOY! At the evening btw, loud music started 8pm up to 10:30 with very hard bass low frequency, which you can't avoid also.
ANIMATION is good, no questions
DRINKS Good variety of rum, some whiskey (I didn't try). Pina colada could be pretty good, could be not at all, depending of barmen mood, tips and so on. Espresso could be a real garbage, if you're not lucky to be the first person in the row for the charge.
And the lobby chairs and cushetts just terrible - old, uncomfortable and worn out.
The worst I saw in Cuba.
I may continue, but if you start drinking after breakfast, all these small problems became not yours. Good luck.
All in all I think this is the 3stars, no more. And they don't care. They said : "You don't like it - another guys will like it".
This is funny! [Details]

The beaches were amazing, food was pretty awesome, staff was amazing beside the front desk. Our room had the worst smell as well as black mold all over. The bathroom ceiling was leaking all over the bathtub and the bathroom sink and our toilet only worked half the time. the room was horrible, also we asked twice to moved and they never did, stated they had no rooms open. Was not happy. [Details]

We have stayed at this hotel on 3 previous occasions over the past few years. We returned this time with our two grandchildren and our daughter and son-in-law. Only to find the hotel has declined from what it once was. Most of the staff worked hard but you can only work with what you are given to work with. The front desk staff and customer service people, unfortunately these people have no idea how to handle complaints. Each night the music coming from the entertainment tent in the middle of the complex was so loud our doors were vibrating. Our grandkids could not get to sleep for the noise. When we called down to desk around 11 pm, we where told the music had to be played till midnite. This went on each night and each night we would complain at the time and the next day to the customer service people and we were told they would speak to the entertainment people. This did not change anything. On three separate occasions we went down to the so called disco area and loud music to find no customers of the resort present only the entertainment staff dancing and sitting around listening the music. We asked them to turn down the music but they refused. On one occasion one of the staff who had clearly being drinking asked my wife if she would go get him some beer. We went the front desk and reported these matters and they refused to do anything only saying the music had to play till midnite. We were not the only ones complaining about the loud music, but nothing changed. The rooms are in needed of severe repairs. On most days if you wanted a shower around 5 or 6 pm, good luck on getting hot water. . I would not recommend this hotel to anyone and we will definitely not ever be returning to this place. We will continue to come to Cuba, just not to Hotel Playa Coco. [Details]

Let me start by saying I paid next to nothing to stay for a week. Last minute deal...couldn't afford to stay home for what I paid. However, please remember (before the inevitable claims of 'whiner' start) the resort did not specify that it was going to give me a sub-standard room because I paid less. What I paid for the week shouldn't impact the service or room unless otherwise stated.

I've been to Cuba (specifically the Cayos) well over a dozen times and this resort ranks in the middle. The only real negative I had was corrected but it was enough of a concern to express.

After a 15-20 min. drive from the airport, we arrived at around 8:00 pm. Front desk staff was organized ( I wasn't sure how it would go as we booked so late). We were taken to our room and all was well, until we opened the door. Again, I've been to Cuba and have adjusted my expectations accordingly, but the smell of must was overwhelming. The dampness was very high. A/C was not working (to dry the air). No screen for patio door. Safe didn't work. Two twin beds. Two serviceable clothes hangers, no dresser, no water pressure...and exceedingly noisy when the nightly entertainment was on. This was in 2 block.

The next day my wife insisted that we move (the dampness negatively impacts my arthritis). After the expected run-around we were moved to a room in 7 block (renovated after the hurricane). A totally different experience. The distinctness put night and day to shame. The room was excellent. Clean, dry, adequate water pressure...you name it.

In my opinion, the resort should rebuild all the blocks to the same spec as the newer ones. The older ones (I heard complaints about blocks 2 and 3 the most) are bad enough to give the resort a real black eye.

As for the rest..great beach, two pools (one quiet and one activity), nice staff, grounds are well kept. Well stocked cigar bar, great gin/vodka bar (playing Zeppelin on the vid screen when I first entered...I was hooked). Gym was serviceable.

Only one snack bar...the fish and chips are very good. Not a great buffet (very repetitive)...again, I am comparing this to what I know about Cuba. The food was fine (best word I can think of the define it)--you will not starve. Japanese restaurant was very good. Italian restaurant wasn't the most Italiano, but the food was tasty.

Value for dollar: 5 out of 5
First impression 2 out of 5
Overall impression 3.5 out of 5

Would I pay full price? Not on your life
Would I go again at the same price? Guaranteed, as long as I got a decent room. [Details]

The staff made it enjoyable. Although the economy is struggling, they did the best possible to make our time wonderful [Details]

The crazy and amazing staff will be part of your family while you're there. Overall, we had a fantastic experience! [Details]

Reading all the reviews before leaving had me a bit worried but I was quite satisfied with what this place had to offer. Rooms were a good size and clean. We had a problem with the toilet on check-in (no water) so we went down to the lobby and within a half hour someone was there to fix it. Didn't have that problem again. Showers were not hot and not cold for the entire week. They were working on our buildings water system all week and by Friday there was plenty of hot water. Tried 3 A la Carte meals and the Japanese one was the best by far. Cuban was good but the Italian one was awful...could only eat the entrée salad and soup, lasagna was really not good and the tiramisu was dry and tasteless. Buffet wasn't too bad, we always found something to eat...some days were better than others. [Details]

GOOD - The beach is amazing. Ana our room maid was wonderful. Mercedes our buffet waitress was great. She even brought me a bowl of vinegar for my itchy sandfly bites. Met lots of people with similar complaints.
BAD- The front desk staff were all miserable and totally not accommodating .Only had one beach towel for both of us. Said they couldn't give us another one. Asked for a room change, no way. Asked for change said they couldn't even though they charge one peso for wifi so have lots of change. Buffet was very limited. not much choice. Beach restaurant offered hamburgers and hot dogs. All set up for a buffet but not being used. The rooms are in need of renovating. Mold and musty and SO damp. Toilet not always working. Showered for four days with COLD water. Bathrooms on resort need to be cleaned and most often no toilet paper. [Details]

Great week...service was beyond excellent...clean room..food was good. [Details]