Grand Muthu Cayo Guillermo

Very good value for the money,
Would return and recommend [Details]

The wind blow and not the warmest week. Staff was friendly and tried their best to make it a pleasant experience. [Details]

I have been to this resort more than 10 times the people and the staff are fantastic. The beach is wonderful. The buffet is amazing my friends all work there and I will keep coming back. See you guys soon. Take care and remember people to book this resort forget about all your dramatic stuff back home in Canada because when you're in paradise you don't think about that stuff. [Details]

We had a great time and met some great people and made lots of memories, the staff is great always willing to help, it's a poor country so supplies can be limited but they make best with what they can, Jose from entertainment was a great help whenever we needed something he was immediately on it whatever you need also fit, Roly and some others generous and go out if they're wait to help you with what they need 10/10 would go back
335/200 [Details]

Hotel was pretty good. Beaches were amazing. Food wasn't great but you won't starve. Rooms are clean and spacious. Wifi only works well at the lobby. Staff were very friendly. I would go back! [Details]

J'ai jamais vu rien de si bas de gamme. C'est triste puisque le staff n'est pas responsable et probablement même l'administration étant donné qu'ils sont si limité par leur manque ressources. Mais je ne peux pas laisser passer sans le laisser savoir. Je suis à l'hôtel en ce moment même, c'est notre deuxième journée. La bouffe c'est absolument inacceptable. L'eau n'est pas accessible facilement. Le service n'est pas là. C'est délabré et sale. Il n'y a ni ambiance, ni animation. Rien à boire qui vaut une mention. Il faut attendre 45 minutes en fil pour manger, c'est comme une grosse blague! Pas de serviettes, pas de guenilles, pas de mouchoirs, la moisissure est pogné dans le plafond du buffet…. J'en reviens juste pas. J'aurais voulu imaginer pire, j'en aurais été incapable… … c'est juste triste pour les gens qui y travaillent. Je laisse quand même du pourboire parce que c'est pas leur faute, mais ne venez pas, même si vos attentes sont déjà à terre, vous n'en serez que renverser de voir à quel point ça peut être pire que vous le croyez… triste… [Details]

Début assez difficile : la chambre qu'on nous avait attribuée était très décevante. Escalier non identifié et complètement noir (aucun éclairage). La chambre avait une toilette qui coule sans arrêt, le bol de toilette sale, des moisissures dans la douche, le divan tâché…

Nous avons été au à la réception et après avoir insisté pour un changement de chambre, ils nous ont fait visiter une autre chambre pour voir si elle nous convenant. Elle était propre donc ils nous ont changé de chambre. (À noter, c'était la première fois de ma vie que j'exigeais de changer de chambre. C'est dire à quel point c'était sale.) Toutefois, le coffre-fort ne fonctionnait pas. Nous avons été au service à la clientèle pour les informer de la situation, tel que recommandé par l'hôtel. On nous a dit que quelqu'un viendrait le réparer, personne n'est venu pendant la durée de notre séjour.

Les trois attraits qui m'ont fait choisir le Grand Muthu Cayo guilermo étaient : la piscine infinity / swim up bar, le kiosque de churros et le restaurant Sandero (situé dans un boisé). Les trois étaient fermés pendant notre séjour, à l'exception du kiosque de churros qui a été ouvert les deux derniers jours pendent environ 1h30 – 2h par journée. Très décevant.

La nourriture au buffet n'est pas bonne, mais bon c'est Cuba et nous étions déjà conscients de ceci. Le restaurant indien était délicieux! Les restos italiens et cubains étaient ordinaires, quoique mieux que le buffet. Nous avons obtenu la plupart de nos repas au snack bar près de la piscine. Ils faisaient des burger et sandwich sur demande.

Les points positifs sont les suivants. La plage est très belle et puisque qu'elle est publique il est possible de marcher pendant des kilomètres. Les boissons sont délicieuses, particulièrement au bar dans le Lobby. Les artistes qui offrent les spectacles en soirée sont excellents! La vue est très belle : Le Lobby est bien fait, beau design. Les paysages sont magnifiques.

Malgré les points positifs, je ne vais pas revenir à ce resort… [Details]

Dont really know how to formulate this exactly.
-Could not exchange our beach towels all week ( we had 3 rooms )
-Shower towels , none left in the room, they said they had none.
-Maid never left and toilet paper , had to beg to have some
-Room was not clean , i got feed up and cleaned the coffee marks and vine marks on the furniture after 3 days ( i took pictures )
- Shower base was overflowing every shower we took , took 30 minutes to drain. If the maid would of really clean like supposed to , she would of noticed this right away. Pretty discus ting
-Line ups everywhere , lobby bar, pool bar , snack bar , beach bar , buffet etc. To get a omelette , give it a minimum of 20 minutes.

All in All , yes i understand this is cuba , but they still run this business under the name " HOTEL " and it is not even to the standards of our typical " Quality Inn " which would have all these problems.
Every year i say to my self give them a chance , they suffered. My third time to Cuba this year , and except if you want to offer yourself the Blau Varadero , things keep getting worst. Most blame it on economies situations , but to improve , you have to participate and want change, it starts from us , the gouvernement cant do it all for us , they just dont give a damn , from the hotels to the airport ect.
Finito CUBA , Too bad they have such beautiful beaches. i will cut my weeks to 2 instead of 3 and go to Jamaica or Colombia , but never again cuba.Too much i spend there for what they care. [Details]

We had a great but fairly quiet time here. This hotel is located on a small island attached to Cayo Coco by a causeway. There are only hotels. A trip to a city is about an hour away. So shopping is limited. Hotel does not have a disco if you are looking for partying and dancing. [Details]

We had a wonderful week at this hotel. The staff were very attentive to our requests and so nice. Being from Quebec, I was really surprised that most of the employees speak French and ask us to help them by teaching them specific terms.

Bryan and José from the animation team at the pool are GREAT ! They really work hard, nearly 16 hour days, to be sure that we have a great time.

Another great thing for Canadians is that they now accept Canadian money. You can tip with loonies and twonies, but bring $5, $10 and $20 in pristine condition, as they cannot deposit our coins or our paper money if it is not in good condition.

Rooms are clean. We had room 4208, great ocean view, pool view and close to everything.

Be sure to reserve the VIP room at the airport [Details]

False advertising please don't go with children. Actually do yourself a favour and don't go there at all. the beach is full of seaweed and it has a sand bank not calm , impossible to book a restaurant most were closed. Sandero was closed for the hole week we were there. Food at the buffet is always the same and some cooks had miserable faces. Mosquitos and roaches every were in there. The bartender at the pool will talk on her phone first then she will serve you. We had to move from our room because the water wasn't going down the drain and it flooded our room . When moving to the next room the door wasn't closing we went to the front desk made the request to get it fixed around 6pm . Close to 10pm we were in bed and we heard knock knock and boom entered without waiting not even for us to say one second please. We felt invaded not respected . They are supposed to know 3 times not once and go in. The manager then promised us a massage and a lobster dinner without us asking for anything but guess what no dinner neither massage . DISAPPOINTED [Details]

Just spent a week here and it was fantastic! I was told before I went that I should bring condiments and toilet paper but we need none of that! Some things did run out during the week food wise but we always found something to have to eat and the Al A Cartes were excellent especially the Italian. The Omelets in the morning with fresh fruit and yogurt set us up for the day and if we were peckish we would have ham and cheese panini's for a quick snack. Overall would definately return t this resort. [Details]

Our experience was definitely a good one at the MGM. The weather was amazing and the hotel grounds and beach was breathtaking. I would definitely recommend this hotel. There are certain deficiencies that are inherent to Cuba but going with those expectations makes it more tolerable. [Details]

Nothing Grand Here
We have been to Cayo Guillermo area many times and, in fact, got married on the beach in front of what used to be Sol Cayo Guillermo 14 years ago. We have a deep connection to the area and the people who live and work there. This was our first return to Cuba since 2015 and we went with an open mind, not expecting a 5 star experience (even though Grand Muthu likes to make this claim), and certainly no expectations with regard to the food. We read all the reviews on here (the good and the bad) before we travelled. We expected some glitches, as is the norm with all the resorts in Cuba. However, what we encountered was far below even those expectations.

Let's begin with the our arrival at the Airport. Arrived at10:00 pm. Get through customs, etc.... walk outside - No bus. So after standing around with a group of other tired and thirsty travellers for 30 or so minutes, we decided to grab a cab (which there were plenty of). We got to our destination within 25 minutes, down $60, but well worth it.

CHECK IN - was quick and easy and we made our own way to our room in Building 7. Third floor. Heads up to anyone with mobility issues or seniors like us, there are no elevators in any of the buildings. So up the stairs we go dragging our suitcases behind us.

ROOM - Our room had a spectacular view of the beach here and we enjoyed sitting out on our veranda in the afternoon shade just enjoying the breeze. There wasn't much else we could praise about the room overall. The wallpaper was peeling off in multiple places, there was an intermittent smell of urine - from where, we couldn't figure out, but we did notice that the smell was strongest after the room was "cleaned" (I'll discuss more about that later). The lamps have metal rings that have rusted and bled brown stains throughout the lampshade. There are plaster repairs to the walls that no one has bothered to sand or paint over. The furniture in general is worn and water damaged. The mattress was okay - the pillows flat and uncomfortable.

BATHROOM - The toilet ran incessantly for the whole 10 days we were there (husband would turn the water flow off at night so we could sleep). The shower leaked every time we used it. Kudos though - there was lots of hot water and lots of water pressure. But, the shower itself was pretty gross. The floor needs a good scrub with a hard brush and some bleach (as does the rest of the bathroom) As you've read in other reviews, toilet paper seems to be regarded as a luxury here - we had to chase the cleaning lady down multiple times to get a roll. Bring your own supply.

CLEANING - I've read so many reviews on here about how clean this resort is. Were we just unlucky? Our sheets were NOT CHANGED even once during our stay. The "clean" towels in the bathroom smelled of stinky feet. After 3 days of not having fresh towels, we decided to leave all of them on the floor to indicate to the cleaner that we wanted fresh towels. She took them away and didn't replace them. We went to customer service and 2 fresh bath towels were sent to our room (and they actually smelled clean). After another 3 days we tracked down our cleaner again and asked for fresh towels. She replaced them with another two towels that, again, smelled like stinky feet. Water in the room was hit and miss. We had to go to customer service to get replacement water. The urine smell in our room was strongest after it was cleaned, so I can only speculate
it came from the mop used to clean the floor. Overall, the cleaning and service to the room was substandard, even by Cuban standards. We did notice that our cleaning lady seemed to have a male friend tagging along with her on more than one occasion - even saw him lying on one of the beds in a room she was cleaning one day. We left good tips everyday, as well as a bag of treats/gifts/necessities, but didn't see any benefit from it. What I do think is that management of the cleaning staff is lacking. Seems like it's a free for all (at least in Building 7).

RESTAURANTS - I won't go into detail here, because there is just so many things wrong with the food service at this resort. As you've read in other reviews there are many many flies all over everything, especially in the buffet. But the cockroaches were the most disturbing thing for me. The buffet was absolutely infested with them. We saw them everywhere. One morning we went to the buffet and the smell of petroleum was so strong we had to leave again - we assume it was some sort of spray they used to deal with the roaches, but it cannot have been food safe - or healthy for humans to inhale. And it didn't work, since we saw the roaches in the buffet again the next day. The pool restaurant/snack bar has been taken over by some blackbirds that deposit their droppings all over the tables and chairs - same goes for the Seasky restaurant near the beach. All these places have plastic placemats on the tables that are encrusted with bird droppings and food and who knows what else. It would be much more hygenic to have just a table top to clean and eat off of.
We were here for 10 days and I can honestly say I had only 2 meals that I enjoyed, both of them at the "Garden Restaurant" an outdoor restaurant right across from Seasky. The food and the service here are second to none... this is the standard that the rest of the resort needs to emulate.

BARS - service was decent at the bars even though you had to line up at the lobby bar. There has to be a better system. On the positive side, it was nice to see some decent liquors available and a treat to get a real G&T in Cuba. However, if you are a wine drinker, you better like Rose, because that's all you will be offered. There is some red and white to be had if you know the right people, but it's hit and miss. Word to the wise - if you want a decent morning coffee, get it at the lobby bar. The coffee in the buffet tastes like instant.

SUMMARY - There were aspects of this resort that I truly enjoyed - the beach, the pools, the wonderful staff at reception, customer service, the lobby bar staff (Yandi and Janny) were exceptional. Marianny at the Seasky restaurant is a treasure. The grounds are beautiful. The biggest negative for us was the lack of cleanliness in and around restaurants and public washrooms and in our room. It's as if the pandemic never happened here. Our feeling is that the management of this hotel is turning a blind eye to all the problems that are so apparent to anyone who bothers to look. Or perhaps they just don't care because they know they will fill their rooms anyway. And I think there are many people who overlook all the negatives (particularly return visitors) because they have made friends with the staff here and don't want to hurt their feelings or cause them any trouble with their managers.

We wanted this to be a good experience and we wanted that old connection we felt every time we came to this part of Cuba, but it just couldn't be found at this resort. We will not return. [Details]

I noticed a big difference in the cleanliness over last year. I couldn't change my beach towel all week. Lots of issues with room key and safe. Also had to wait a very long time for a room when I arrived . I'm assuming it's because the hotel was full whereas last year it wasn't. The buffet had long lineups and the food was the same everyday. That being said you don't go to Cuba for the food, the beaches are fantastic and the staff are too. [Details]

In this case, I'd say you would have to take the bad with the good.
Pros: my room was nice and it had a great ocean view. Room 3116. The resort has lovely ocean views from almost everywhere and it had a nice beach.
Loved walking to the west along the water as well.
Food not as bad as I feared. Good a la carte's, just keep in mind that it is Cuba and there are shortages and the menu items are not always as listed.
Pools were nice and roomy!
In most cases, the staff was helpful and tried very hard. Loved Umberto and Claudia at the Aqua restaurant and Anna at the buffets.

Cons:
Cleanliness/sanitation- sheets and towels are stained. Cleaned but stained. And no replacements or extras. I don't mind having the same towels and sheets for the week, except when other areas are not sanitary, then a fresh towel would help curb any potential spread of sickness. Flies all over the buffets. I admit they are trying to address this as you can smell the fumigation chemicals when you enter the buffet. I assume the chemicals are food safe? Another step would be to wash the tables and placemats between guests or remove placemats altogether. The tables are lightly brushed off from crumbs but that's it. It's possible there is a lack of cleaning supplies.
I did not use any of the public washrooms except the lobby one once. It was fine when I went, but I heard many complaints about the gross / dirty washrooms with no toilet paper. Three out of our group of 5 ended up with travellers diarrhea, even though we followed the guidelines. I'm surprised there is not more sickness ( maybe a contributing factor to the gross bathrooms)
Also birds eating off plates and pooping in snack bar.
Layout of buffet makes no sense and long line results. Long line for most everything food-wise. Pack your patience.
Be very careful with your money, even in your safe. I had some brand new bills from the bank in my safe and by day 2, I noticed that some had been replaced by bills that were taped and folded. Nothing was stolen but I was not comfortable that someone was swapping bills out of my safe.
I feel like these criticisms are mostly fixable and what an all around great resort it would be. Other Cuba travellers we met up with described some similarities so it could be Cuba-wide at this time. There have been some very unfortunate events in the past couple of years. However, I think sanitation is one of this resorts key issues.
I did pay only $1500 CAD for an ocean front room in peak of March Break so this may be a case of you get what you pay for. [Details]

Excellent hotel great choice of food lots of dining options. Very clean always had lots of toilet paper and bottled water. Lots of fun activities going on all day. Most amazing beach. [Details]

Beach - absolutely beautiful - couldn't get any better!
Pools - 4 pools, clean, not crowded even with full resort.
Drinks - limited... mostly rum, beer and wine.
Rooms - clean, quiet, Building 7 was perfect!
A la Cartes - Excellent!
Worth the money for a week in the sun ! [Details]

very good this was second trip to this hotel this year and we will go back again, beach is beautiful, but do need more latin music please,really improves the atmosphere. the workers are fantastic. [Details]

Had a great week at this resort with my three teenagers. Resort had excellent service. Everyone was so helpful and pleasant. Employees were bilingual. What a bonus that is!

3 restaurants à la carte during a week stay so it was a nice break from the buffet. Snack bar open 24/7.

Beautiful pool. Amazing view and easy access to the beach. Paid for ocean room view and was well worth it. While the kids were getting ready for supper i could still take advantage of the beautiful view of the ocean.

Rooms were large and very clean. No adapters needed in the rooms for electronic devices.

Great variety of shows that each night. Music, dance etc. Animation for younger children as well as adults.

Spa services available, hairdresser services.
The usual excursions also available.

Only positive comments from myself and my three teenagers ! [Details]

I brought my 10 year old her for her bday last week. Thus far, this was my worst vacation. For starters, this is a 5 star for maybe Cuba, but not for international ratings. Cigarette smoking was everywhere, font lobby, hall ways, pool side, in the pools, directly outside of restaurants. We walked out of our room one morning and the room cleaning staff were having a cigarette outside of our room door. There was no way of escaping second hand smoke for the week, I was quite surprised this was ok on a family resort where many kids stayed. When we arrived to the hotel, we had to wait almost 3 hours for our room to be ready, and almost a hour for wifi as the wifi staff was on break.
The hall ways and common areas were not kept up daily. The floors and stairways were always so dirty with drink stains and hair/dust balls all over the place. There is no elevator to the second or third floors, and no offer of assistance to carry our luggage up the stairs. It was quite the drag to carry two 50lb luggage to the second floor along with the carry ons.

Upon entering the room, we noticed stains on the walls, ceilings and sheets. Finishing's in the washroom were horrible, the shower leaked all over the floor during a shower, there was paint all over the toilet, ceiling and floors that were not cleaned after the washrooms were painted. We were left with a small balance of toilet paper on the roll from the last guest. No new roll was left for us. There was no faceclothes, and towels were NEVER replaced once in our 8 days we were there. You had to use the same 2 musty smelling towels and beach towels the entire trip. The bed sheets were never replaced either. If you don't tip the room maids, they put bare minimum into your cleaning and replenishments. There was a fridge in the room that was empty upon our arrival, about 2 hours after settling we were given two bottles of water, a beer and two cans of pop. For the remainder of the trip, they only replenished the water.... and only if you tipped them. One morning, I forgot to leave tip money on the bed, so they didnt take the dirty coffee cup from my room. When I returned to my room that evening, there was a cockroach the size of my thumb swimming in the dirty coffee mug. There were what appeared to be blood stains splattered on the wall behind the bed and the ceiling above the bed.

The food was so bland and not appealing to even look at. The line ups in the buffet were 40 mins if you wanted some fish or chicken make fresh on he grill... this was daily. The pizza line was over a hour long daily. Same went for the morning Egg stations. They served the same food everyday, there was no variety at all. May days, the snack bar ran out of fries and hotdogs. There is no condiments, so bring your own of everything! Al a cartes book up fast, we stood in line for over half hour the day after we arrived (Wednesday) and couldn't get bookings for the ones we wanted and what we could get until Saturday and Sunday at 8:30pm.
In the buffet, there were cockroaches all over the chairs and tables. In the Italian Al a carte, the roaches were all over the floors and walls. We had to sleep with the lights on for the remainder 5 days to avoid roaches coming out.

The pools were NEVER cleaned once, water was never tested. Below the water lines, the pool walls were green, and there was scum floating along the water lines. There was cigarette butts everywhere. The beach was never cleaned, there was plastic cups, cigarettes and cigarette packages everywhere. It was full of garbage.

Do not buy from the vendor lady on the resort. She is a major rip off. My daughter bought 5 small bracelets and she charged her $41 CAD, they were selling the same bracelets at the vendors for $1.00 each. Its a shame! [Details]

We are repeated guests and will continue with this hotel. The service is always excellent. The Director of the hotel Papito is the best always ready to please his guests. Anything you need he is on top of it. The food was plenty despite the shortages in cuba, excellent staff helpful caring and attentive to your needs. The cigar bar is amazing. Augusto the staff member at the cigar bar is fantastic ready to serve and such a people person. Yoan the food and beverage manager is the best anything you need he is ready to help you out. Marianna the manager of front desk best person to meet and assist with any issues. Beautiful hotel awesome grounds pools and beautiful beach. Worth coming back. Great for families couples and singles. Lots of entertainment. Look forward to next visit. [Details]

My family of 4 had a good stay at the Grand Muthu. The staff was very helpful and worked hard to cope with the shortages.
The Room was well equipped and was clean although could have used some maintenance.
The food was good all week and the a la Carte restaurants were great.
The Beach, why we go to Cuba, was incredible! There was plenty of chairs and shade available. The water was warm and you could wade out into the surf for what seems like forever. [Details]

Everything about this resort was great, had a fantastic vacation . Went to this resort for sun [Details]

I am a solo traveller with major mobility issues. This resort came recommend by a dear friend and I am so thrilled I went. The staff made my stay so pleasant and easy.
The food was amazing. The infinity pool was my go to. The entertainment was great. I honestly have nothing negative to say and I have been to 5 countries. This resort is at the top!! Definitely going back. And I have never went to the same resort.
Thank you thank you for making my stay so much fun [Details]

OMG I don't know where to start. Everything from beginning to end was amazing. The hotel itself is beautiful and inviting. The grounds were very clean and well maintained. Our room was spotless. The staff throughout the resort were friendly, helpful and polite. The beach was breathtaking. The pools area did not disappoint. There was always someplace to sit and enjoy the sun or shade.

Shout out to everyone who made our stay the best yet -

Marianne and her team at the front desk took great care of us. From greeting to see you next time (that's right, I will be going back).

Jose Earnesto in the buffet greeted us every morning with a smile and fantastic service.

The entertainment team - Ilian and Ilen made sure everyone had a great time. Their energy was contagious.

The lobby bar staff are top notch. The morning crew - Janny, Gustavo, Yosvany, Saily - evening crew -Dayi - they are the best!

I could go on all day about how amazing everyone is.

A couple minor downfalls - at night some of the walkways aren't very well lit.
The buffet for dinner starts a little later than I'd like - but it definitely isn't a deal breaker [Details]

I always said that I would never go to the same resort twice until I visited Grand Muthu. I just returned home from my 4th visit and once again had a wonderful stay. I love this place and here's why:

The grounds are wonderful. I am a pool person and these do not disappoint - they are beautiful and make a great backdrop for photos. The beach is also incredible - I enjoy going for walks down to the pier and back (it's a good walk).

The staff - the best in Cuba! Right from the start was a good experience. Marianne and the front desk staff welcomed us right away and made sure everything was perfect for our stay. Jose Ernesto and his team at the buffet are the best - always started our day with a smile and went out of their way to make our dining experience a great one! Ilen and Ilian from the entertainment staff are beautiful inside and out - they always made me feel welcome, and I looked forward to their announcements at the pool each morning. The lobby bar staff also made my trip memorable with delicious and picture worthy cocktails - thank you Janny and Dayi.

The food is great. The resort was at full capacity so there were lines at times but it really wasn't that bad, and I always left with a happy and full belly.

Can't wait to go back! [Details]

It is our first trip to Cuba .
I have been fortunate to be able to travel to many beautiful places. This trip is special .
The heart this resort staff has is so welcoming and beautiful to experience.
The food was as expected but after couple of days you can totally make do with the food choices .
We were so fortunate to meet many amazing people and staff members .
Never have had this kind of service before.
Roxana , Johana and the rest of the front desk ladies are so welcoming , knowledgeable and helpful .
Juan , Eric and the rest of the Beach bar crew are so fast, fun and upbeat . Their special drinks are fantastic.
Our servers Javier , Idel and Nivaldo were outstanding . Their smiles , attentive demeanour and friendship is making us feel like we are all a big family at the resort .
As far as entertainment goes we really enjoyed Abgiel's fun hosting and Elier's great energy .
We loved the twins Ilian anf Ilen and had so many laughs with them . We loved and appreciated all the Zumba classes , advice , hilarious Macho man show and all the activities they made us get involved in .
So much appreciated.
All this will make us sad to leave but part of our hearts is now in Cuba and at Grand Mathu Cayo Guillermo.
We can't wait to come back . [Details]

I been to this resort like 8 times I will always keep coming back food and drinks are good i cant complain my rooms are great staff and great people to me [Details]

1st off: Staff are fantastic. Work harder than us CDNs & have a longer commute than we can imagine. And so kind & beautiful.
Shout out to Nadir in snack bar (always with a smile & a wink) and his lovely colleagues there (didn't catch all their names), Helen one of the entertainment staff, who graced us with a few poolside chats, and lovely Lia who was a server in 3 of the restaurants/bars - funny & cute as a button!

We went Dec 21-28. I will never go again over the Dec 24-26 period as it's over-crowded for dining. I nick-named it the "Savage Buffett" at the meal hall. Anyone there at that time will know what I mean. Long line ups, rude, hungry people. I came to conclude this had to do mostly with poor design of the main buffet layout, putting hand-grilled meats, fishes and pasta or omelets at the end of the U-shaped layout. Those wanting those items, created a backlog for those of us just wanting to get at the regular trays of food. It then resulted in rude, or polite diners barging in. But you had to do this, lest wait in line for 30 mins. Also, the main plates are in the wrong location. Add max capacity to the resort and the wait to get food was long & savage and the restaurant reservations were few to find. After Dec 26th, I noticed less people and a little more civilization at the buffet hall.

However, communication is very poor from the resort. This could be resolved very easily by providing a pamphlet with details on where beach is (it's not in front of pools, by gazebo, instead it's off to the right, past building 8), where to make restaurant reservations (not clear with that little table in lobby), different places to eat (snack bar by pool is 24/7 and serves breakfast & SeaSky on way to beach is 103, no reservation reqd - some didn't know that), times open, wifi instructions, bus to Playa Pilar beach, market that is 1 min walk outside gates, etc. Front desk has no time to tell you all this upon check in. Just provide a simple pamphlet.

Some reviews say there are bedbugs. Not there is not. My 2 sons shared a bedroom. One had little red dots on his legs & back, the other did not. If there were bedbugs, both of them would have had the marks. I believe one son just was more susceptible to fly bites, although, I never saw a single mosquito, and none of us had similar marks.

Pools are great, varying choices of what type of social person you are. Facilities are ok (it's Cuba) and I found the food quite decent (apart from lines) and you can't beat the Cuban coffee, especially a Spanish coffee.

Beach is great, beautiful turquoise, warm water, whitish sand, lots of loungers and shade if desired.

I did find it odd, not every bar has beer. Like Sports Bar has no beer, nor does the bar on the courtyard off the main dining room.

Final tips:
1) Bring CDN bills, like lots of $5s for tips (not ripped as bank rejects them). Don't be an idiot and use US $ as recently the Cuban govt changed things to make using US $ more difficult for residents. Also toonies & loonies are difficult for them to deposit. As such only use $5 tip every few trips to bar or if getting a pile of drinks. No need to tip $5 each time!
2) Ladies wearing makeup: there are no facecloths, so bring disposable facial cleansing cloths.
3) Bring only carry on luggage. The airlines are losing luggage left, right and centre!

I'd go again to this resort, but not when Dec 24-26 are in the mix! Probably not March break either. I gave it 3/5 bcs on the long lines for food. But now I know how to deal with it! [Details]