57 reviews
Will not likely to return
Pros:
Food was very good with good selection.
Staff were friendly and polite.
Housekeeping was good and prompt. Housekeeping did a great job, as everything was neat and clean,
No restriction of alcoholic beverages and great bar tenders.
Building maintenance responded to complaints but are overwhelmed by the condition of the rooms and buildings.
AC was effective and quiet.
Grounds and pool were well groomed and maintained.
Cons:
On arrival to the room, we had no towels, face cloths, etc. Went to reception and requested towels and we were given bath towels only. Next day, the towels were removed and at 4 pm went to reception for towels, etc. We were given 2 face cloths (by special request only) and towels were to follow. At 8 pm, went to reception for towels, were to be delivered. At 10:30 pm, still no towels, went to reception again and got towels from the attached office. Two days later, a few towels were replaced but shorted one bath towel. Next day the towel was replaced. We did not place used towels on floor for the rest of the week so we knew we would have towels.
Room condition:
Where the AC piping and TV Cable came through a 3" open hole in the outside wall which kept us busy with insects at night. Louvers were badly misaligned and had more entry for insects.
Sliding door to patio deck was misaligned and crooked, would not lock and had a 1/4" space for about 1/4 of the door ( more insects).
The TV worked some times and on the last day would not work at all.
No security chain on the entry door. Nice patio deck but no chairs. Only one room chair.
No drinking glasses in the room. No tissue in the tissue dispensers.
Beach chairs were very few and old but when cruise ship passengers came to use the beach, newer chairs came out and were removed when the cruise ship passengers left.
Almost all water sport equipment was missing and not replaced since storm in September.
