Antigua

Beach is beautiful with plenty of chairs Staff not very friendly.Food ok but not replenished on time

Our room was lovely and much larger than we expected. The view from the balcony was beautiful. Although we had asked to be on the ground floor and were initially disappointed to find we were on the second level, we soon adjusted. As an older couple, we found the stairs a bit challenging, particularly at night.

Upon arriving to my room, I had zero towels. Not a hand towel, face cloth, or bath towel. I had to use Kleenex to dry my hands until the next day when I went to the front desk to request towels. I also didn't have any shampoo, conditioner or body wash. There was three brackets in the shower, where the bottles should've been. The TV where you can order room service or make reservations said no one was assigned to the room. It took two days to get my TV up and running and only after telling three people. I never received a room cleaning until the sixth day. I had the same bath towels that I got on day two (after requesting them). No service to the bar in my room (so no water). After talking to seven people, two days before my departure, I finally got room service and fresh towels. It's like they didn't even know I was in the room. I spent most of my time on the beach and at the pool and the only person to come up to me to see if i wanted a drink, was on my second last day. Her name was Diane and she was off for surgery prior and had just returned. She looked after us more in one day than the combination of people over the span of a week. In my opinion, she should be the service staff manager. 90% of the staff at the resort looked mad, seemed like they didn't want to interact with the guests at the resort. I also went on an excursion that was the Safari and stingray day. I can't say enough good things about the stingray part of the trip. It was incredible. The people that run that portion of the excursion were absolutely amazing. The “Safari” however… aside from pointing out random buildings as we drove by, our driver took us through a KFC drive-through. It didn't open for another hour, but wanted us to see the drive-through… absolute waste of time. I should've just opted to go to the stingrays direct. This was my first experience at a Royalton resort and frankly, I have no desire to ever visit one again. Although the people I met on vacation insisted to me that they've had great experiences at the Royalton in Jamaica.

Spent our 18 wedding anniversary at this resort in July. Absolutely beautiful resort, fantastic food, beautiful beach, lots of fun activities and excursions and entertainment was amazing. From movies on the beach to singing Karaoke with everyone in the pub- the atmosphere was great. Coffee and crepe cafe was very yummy!

Our stay at sugar ridge was wonderful, we had the breakfast plan which was great food was really good, fell in love with the coffee. Took the short shuttle to the beach everyday, best beaches we have ever been too as far as clear and calm water. Used our plunge pool to cool down after the beach, tried a variety of restaurants for our dinners.

I booked this hotel knowing it was a 3 star but based on the price we paid I cannot complain, nor did I have high expectations. The hotel is very dated and requires alot of TLC. The beach however is unbelievably beautiful. Checkin was quick, our room was dated but it was acceptable other than if they provided refrigerators it would have been a bonus. Room was clean, safe is extra so be prepared to pay, which is $15.00 US for the week. The buffet is repetitive and boring for breakfast and lunch, but with that said breakfast has all breakfast items we normally have other than yogurt. There are themed dinners every night, however we ate at the 3 al la cartes every night. All 3 restaurants were very good. They have 2 pools however we stayed at the beach every day because of the ocean which is spectacular. Shaded areas go quickly so you need to go down early to secure a spot. Nightly entertainment is not that great, could definitely use improvement. The hotel is rated an appropriate 3 star, however with some renovations, update on the rooms and improvement in the buffet this hotel has the potential to move up in rating. I don't recommend this hotel for teenagers looking for a party time. Great for families and older couples.