58 reviews
Beautiful hotel, great staff, but some hiccups
The hotel and staff were all awesome with a special shout out to the entertainment team for their engagement and enthusiasm!
The beach was really great, clear water and luckily no seaweed during our stay. The 3 pools and swim-up bar were nice as well.
Rooms were clean, if a bit small when compared to other resorts, but that's a minor point.
Food was good quality, especially in the a-la-carte restaurants, with a wide set of options.
Drinks were ok, but for a 5-star I expected some higher quality brands and more then just local draft beer.
Maybe due to being the off-season, the buffet readiness was lacking (grill was rarely up and running on time), and the a-la-carte restaurants were not open on all days which was surprising again considering the 5-star rating. Also one of the a-la-carte restaurants was replaced by the buffet, and we were not informed in time to move our reservation to another one even though there is an app supposedly providing notifications during our stay.
Overall, a really great stay, with good food and entertainment, beautiful beach and views, with just some quibbles which I didn't expect from a 5-star resort and for the price paid.