Antigua

Upon arrival, the hotel put our rooms on 2 floors when we requested a joint room as we have 2xchildren. Thankfully, they corrected this the following day and found 2 rooms on the same floor next to each other (no joining room) but at least we were together. The rooms smelled very musty, and mildewy, and if someone went to the bathroom to do number 2 (If you know what I mean). We would air it out and apply perfume to mask the smell. The room closet door did not close properly, the bathroom door did not close properly and the towel hook on the wall could not hold the weight of the towel as it had already popped out of the wall. Also, for families with older children, the open-concept bathroom area isn't ideal and makes it challenging for privacy. Killed 2 cockroaches in the bathroom, but considering it's next to vegetation and beach, I expect some level of insects. In the hallway ceiling in front of our room, there was black mold around the ceiling vent. Restaurant food isn't bad, no issues there as none of us got sick. The Italian restaurant is not the same quality as I expected from other resorts we've been to. The pizza looked and tasted like frozen pizza. The cleaning staff needs to look at the buffet restaurant as there are layers of dust on the a/c vents and the chandelier in the main buffet area. The steakhouse and Cafe were very good and we did not have the chance to try the Carribean Grill. The staff are nice, and no complaints/issues. The entertainment was mediocre compared to other resorts, but they have the potential to be better. The beach is what's gorgeous. Clean and beautiful, staff always coming around asking if you need anything. The water was very clear, and if you rent the snorkeling goggles, you might be able to see a couple of stingrays and fish. Always have available seating, but that could be because of the year we went. Overall, it was a nice vacation. I do not think the resort is a 5-star compared to other 5-star resorts we went to, but maybe in the past, it was.

Arrived at the resort and was greeted by friendly staff. The cool towel and rum punch was a bonus as the temperature was 105 degrees at check in. Due to renovations, our room was upgraded to a waterfront room. Porter did an outstanding job explaining where everything was at the resort. Pools were always clean. One of the best beaches I've been to with almost no seaweed. The water hammocks were cool as you could lay in the middle of the ocean and get a tan, just watch out for the pelicans dive bombing near by :-) . Food was amazing although breakfast could have used more variety. But we related this to being part of the off season (September). As well all restaurants were not open at the same time. They were rotated daily. Resort manager met up with us the last day to discuss any concerns that we may have had. This was something we have never experienced with any other resort. A to the manager for reaching out. End of the week street party was fun with Caribbean themed food that wasn't on the regular menus. Would recommend resort to friends and family. Waiting for sales to come up so that we can return next year.

We stayed at the premier section of the resort and it was wonderful. Our room was large and pleasant with all the required amenities. Our 1st floor balcony was private and had a great view. It was not quite full season and there was plenty of space around pools and restaurants. I would highly recommend for someone looking for a quieter resort.

Nonsuch Bay is a beautiful quiet resort. This place is not a party hotel. No evening entertainment. We are in our 40's and the guests were the same age as us or older. A lot of British guests. The beach is small and hard to really swim in. Sailing at this resort is great. Great bunch of staff teaching you to sail. We loved it. Green island is great. Snorkeling wasn't that great but all around nice place to enjoy the beach. Food to us was great. Dinner was a hit or miss with regards to temperature of food but tasted great. Take some day trips to the Caribbean side of the island. Torqoise coloured water ...what an amazing view. If renting a car, as a Canadian we did not need an international drivers license.

Pros: Food was very good with good selection. Staff were friendly and polite. Housekeeping was good and prompt. Housekeeping did a great job, as everything was neat and clean, No restriction of alcoholic beverages and great bar tenders. Building maintenance responded to complaints but are overwhelmed by the condition of the rooms and buildings. AC was effective and quiet. Grounds and pool were well groomed and maintained. Cons: On arrival to the room, we had no towels, face cloths, etc. Went to reception and requested towels and we were given bath towels only. Next day, the towels were removed and at 4 pm went to reception for towels, etc. We were given 2 face cloths (by special request only) and towels were to follow. At 8 pm, went to reception for towels, were to be delivered. At 10:30 pm, still no towels, went to reception again and got towels from the attached office. Two days later, a few towels were replaced but shorted one bath towel. Next day the towel was replaced. We did not place used towels on floor for the rest of the week so we knew we would have towels. Room condition: Where the AC piping and TV Cable came through a 3" open hole in the outside wall which kept us busy with insects at night. Louvers were badly misaligned and had more entry for insects. Sliding door to patio deck was misaligned and crooked, would not lock and had a 1/4" space for about 1/4 of the door ( more insects). The TV worked some times and on the last day would not work at all. No security chain on the entry door. Nice patio deck but no chairs. Only one room chair. No drinking glasses in the room. No tissue in the tissue dispensers. Beach chairs were very few and old but when cruise ship passengers came to use the beach, newer chairs came out and were removed when the cruise ship passengers left. Almost all water sport equipment was missing and not replaced since storm in September.

I booked this hotel knowing it was a 3 star but based on the price we paid I cannot complain, nor did I have high expectations. The hotel is very dated and requires alot of TLC. The beach however is unbelievably beautiful. Checkin was quick, our room was dated but it was acceptable other than if they provided refrigerators it would have been a bonus. Room was clean, safe is extra so be prepared to pay, which is $15.00 US for the week. The buffet is repetitive and boring for breakfast and lunch, but with that said breakfast has all breakfast items we normally have other than yogurt. There are themed dinners every night, however we ate at the 3 al la cartes every night. All 3 restaurants were very good. They have 2 pools however we stayed at the beach every day because of the ocean which is spectacular. Shaded areas go quickly so you need to go down early to secure a spot. Nightly entertainment is not that great, could definitely use improvement. The hotel is rated an appropriate 3 star, however with some renovations, update on the rooms and improvement in the buffet this hotel has the potential to move up in rating. I don't recommend this hotel for teenagers looking for a party time. Great for families and older couples.