Barcelo Maya Beach

It was a very nice experience. Just had a couple issues with the bar fridge. But it was replaced withing a couple of days with the help of Concierge Eddie, who was very helpful. Also Concierge Ali was very helpful with booking our restaurants for us. The dining room staff were also very cheerful, helpful and obliging. The train-trollies taking people up an down to and from the lobbies of all the resorts were very accommodating. It was a a great experience for our first time at an all inclusive. [Details]

We had a wonderful time at the Barcelo Maya hotel! The rooms were clean and wonderfully air conditioned, the food was great and the pools were a lot of fun.

The only negative point was that we found the evening shows started too late at 9:30pm. The kids were ready for bed by then so we didn't get to see them. [Details]

This resort was without a doubt the best report we've ever been to and we've been to many! There was endless things to do, the pools were huge and there were many! I had a hard time finding the depth of the pools as I was travelling with small children but I was please to find that the pools all varied in depths and there were areas where my 5 year old could touch bottom without a life jacket! Each pool had a kids area which my kids thoroughly enjoyed! They also went to the kids club daily and had endless fun! The people that worked at the resort were very friendly and accommodating. The grounds were immaculately maintained and absolutely beautiful with a jungle like feel in some areas which we went out of our way to walk through. The food was amazing, there was something for everyone and a variety of options 24 hours a day. The beach was beautiful with crystal blue waters, there was a rocky coral area as well as a long stretch of a white sand area. There weren't any salespeople hounding us on the beach, not even 1 which was very nice. Tips weren't expected and didn't seem to make a huge difference in the service received however they were graciously appreciated. The drive from the airport was longer then expected, closer to 2 hours. I can't wait to go back again next year and possibly for more then a week! [Details]

The resort is huge, with lots to explore and discover. I traveled with two other friends and we all enjoyed our stay. All the facilities met or exceeded our expectations all the staff members we encountered were friendly and helpful. We had one issue with our room on our first day which the reception had someone come and help resolve it quickly and everything was smooth sailing from there. The reception went so far as to give us a courtesy call the following two days to make sure everything was fine which we appreciated. We were lucky to dine at the a la carte restaurants most restaurants which were all delicious. no issues at the buffets during the day time and all the food there was good as well. They also have a 24hr restaurant if you need a bite to eat at an odd hour. For those of us who like to party the fridge in the room was always stocked with beer and the bars all have a great selection of drinks. I do also strongly suggest spending the extra for the premium experience as it makes more than enough of an improved experience for the charge. the rooms were large and comfortable. Although there were many people on-site the waiting time at the bars, buffet restaurant etc was always prompt. There are enough pools onsite that they are never overcrowded and there is a huge span of beach to explore and enjoy. We visited Mexico by chance and chose this resort based on a recommendation and we are glad we did. we have already discussed returning and have met some people during our stay who were repeat visitors as well. [Details]

PROS: Room was clean and spacious. View of ocean was fantastic. Beach and Pools are very comfortable. Nighttime Shows were top notch. Go to the nearby Cenotes for a wonderful experience.
CONS: Main complaint was not enough pool and beach chairs; thoughtless guests left towels on unused chairs for hours, preventing others from using them; and staff did not remove towels from unused chairs. Medium complaint: food was bland. Minor complaint: check-in and check-out were disorganized. [Details]

Being able to access the other Barcelo properties is a real plus. Buffet food was very average but the specialty restaurants are quite good. Chairs at the beach and pools get claimed early by those laying out their towels and heading to breakfast. Room keys are a disaster. I had to go 8 times in 10 days to have them fixed. Very annoying. [Details]

We stayed at Barcelo Maya Beach for one week, had amazing time resort is big and you will not be bored at all [Details]

It was our second staying at Barcelo and this time a two weeks long one. We enjoyed it.
Planes and airports were ok both ways. [Details]

Lovely experience and will go back. Beach and pools are lovely/ Staff very helpful, polite and friendly. [Details]

I stayed at the Barcelo Beach. It was immaculately clean in my room & on the grounds. I love that smoking was not permanent on mosr areas & promptly enforced! This added to my enjoyment. My room was perfection although there were a couple of minor issues that were resolved promptly. The service people were friendly & welcoming, remembering preferences. The food was plentiful, arrractive & delicious. The bus service was excellent & we loved our spa day. We also went on some tours which were absolutely amazing experiences. I am in love with Mexico, everyone was helpful & accommodating. I will definitely be returning for a longer visit. Gracias! [Details]

First time staying at a Barceló and heard lots of good things so we were excited to experience it. Big let down! First thing was they overbooked at the resort we payed for so they moved us to a different resort which wouldn't have been a problem except we were with a group and now we we're all split up. Front desk basically told us that there was nothing they could do. We found the resort mediocre at best. Would choose a different hotel next time we go back to Mexico. [Details]

All in all we had a great time. Place was clean and restaurants good. Staff was also good everywhere except front desk at the Barcelo Maya Beach. They were rude unwilling to help and not at all friendly. They made every inquiry a waste of time and very painful. Room cards did not work many times and when I asked at front desk I was told I had to pay $20 for a new card. We also booked a room with 2 beds and were provided with a room that has a king bed. It was a huge challenge trying to get a new room. This is really frustrating when you have been up at the crack of dawn travelling to a resort where you want to relax and now made to wait longer for a room. The front desk staff made it very difficult. There are 3 other hotels that are part of Barcelo and the staff at the other hotels were great.
Due to this I can only give 3.5 stars [Details]

Overall we had a very pleasant stay. The specialty restaurants are very good and it's recommended to book them as soon as you arrive because they fill up fast! Two theatres in our area. One was more for audience participation and the other was professional actors and singers who did a great job! Theatres are rather late (9:30 p.m.) so makes it a bit tough for little ones. Excursions are expensive. You can't beat the beach area with the length of shoreline and all the palm trees right on the beach...and you seriously need to go early to watch the sun rise over the water. [Details]

Good hotel to stay for the vacation [Details]

This was our 3rd trip to the same resort Barcelo Maya Beach , Mexico. It was supposed to be a dream vacation , especially after waiting 3 long years of Covid life. More on the dream side, our best friends we're coming along , a family of 4 we are a family of 5 booked for oct 23 to November 2, 2022. It started like this..On the 3rd day of our stay, my husband started having diarrhea and being so tired, all he wanted is to nap and sleep. He felt drain and tired for 3 days. On the same 3rd day of our stay our friends 4 years old daughter stars having runny tummy too, awful smell and being tired. It's getting worst now.. 4 th day of our stay, one of our twin daughters 7 years of age after lunch started complaining about her tummy. At 5 pm everything started to unveil. Running to the washroom, everything was liquid, and started the vomiting.. from 5:30 pm to 1 am . In the meantime we get to the room, called for the doctor in the resort. Showed up, checked her and said she needs to go to the near hospital because she can't hold any medications unless is Administered directly in the vain , so Iv. Cost of the resort dr to come to your room $180 USD . They take us to Hospiten Riviera Maya , 15 min ride from our resort, of course she's still throwing up. The cost for the ambulance ride one way was $180 USD. We get there start the paperwork, give them the insurance information and we wait while my daughter is still vomiting. They don't start any procedure until they don't get the ok from the insurance which was at 1 am. The cost for one night stay at the hospital with the treatment was $5500 USD. From the stool sample it was concluded: Blastocystis hominis parasite.

The same day my friend (the mom) started with the same symptoms as my daughter. All night was in the washroom not being able to hold anything from the bed to the washroom. Prescription cost $240 USD. Fast forward the dr explain to me that is a parasite, based on her blood and stood work. That can happen anywhere, I know and I also know as much as you try to keep your kids hands clean on vacation it's easy to not be able to do that . Going from the beach to get an ice cream without washing your hands, you can take it from anywhere an ice cube, tap water( it's not drinkable in Mexico ) food handling , thongs to place your food on the plate etc.. 5 th day of our stay I start the same path like my daughter, same with our 12 years old son. 6 th day of our trip my other twin daughter( 7 years old) started to complain she's very tired, napped like 3 hours and after she woke up started the vomiting and diarrhoea. Day 8 th and 9th ( last day)were left for us, still not feeling 100% but we could all go to the beach and enjoy what was left of our vacation. For 3 days my husband and our friend were trying to talk to a manager of the resort and they were only to meet supervisors , they wrote a report, showed the papers and receipts from the hospital, ambulance, doctor.. but nobody was saying nothing except that they will start their own investigation. Today on our last day here I was keen to meet a manager, I went to them I said I'm not leaving until I meet this person. We were given the name of the manager Julio Castellano . The Air Transat representative were told nothing about our case, which they should because these are the people that take care of us Canadians if the trip is booked through them. They tell us oh the manager looking at your cake is Kevin , we wait to meet him . And basically he tells us you have only one hospital report I need from all 5 of you. And the one hospital report you have means nothing, she came with this parasite and she must of ate something to trigger the whole thing. That's what the Kevin the manager of barcelo told us. That was very hurtful. Took No Responsibility , not even apologized the opposite blamed us for everything. Very very very disappointed in the way the management were trying to push our case under the table and not even be willing to speak with us in person . This was a $8400 CAD trip, for our friends $6700 CAD that ended up to be a disaster. [Details]

We had an amazing experience! It was beyond our expectations. The hotel room was okay. The buffet was great, good food! [Details]

Last minute deal since we didn't have plan this escape. I wasn't certain with my choice of hotel but I do not regret at all the choice.
All I can say is that everything was perfect, amazing resort with 6 hotels and a lot of activities. [Details]

Not good service I stay 7 nights Ist night water start leaking from roof no one fix change room after 3 hrs 2 Nd day toilet stuck fix after 2 hrs 3 day again roof leak water fix after 2 hrs 4 day door lock problems fix after 2 hrs room clean only 2 times in 7 nights after reminders very poor [Details]

Everything in this hotel is nice, This was our 5th year coming to Barcelo. The service here is excellent. From food selection to customer service, clean beaches and pools. Along with many activities for the whole family. [Details]

My husband and I have been coming to the Maya Beach for the last 11 years. The staff are like family to us. The bartender Alberto Alcocer in the Maya Beach Lobby Bar is amazing. He's so knowledgeable when it comes to making alcoholic drinks and he makes a fabulous cappuccino. As soon as you walk in he greats you with a friendly smile and his hospitality is what people love to have when going into the lobby bar. He's the perfect bartender for the Maya Beach Lobby Bar. Go in and say hi to him, you won't be disappointed. [Details]

We have been coming here for 11 years, the service and friendship from the front bellman is amazing. Anything we need they get it for us and go above our expectations. Israel Bonilla, Angel Serrato and Juan Montejo are fantastic. Top quality service, we love them ♥️. We met the new manager Jose Luis Serrato and he was incredible with helping us with our vacation. [Details]

I went with my wife to Barcelo Maya Beach and it was an amazing experience. Everybody in the hotel it's always smiling and the staff is great, they have wonderful staff members that go out of their way to help you ensure that your experience is as good as you can get!
Special mention to Jose Oropeza who was our concierge during our stay! If you get the chance look him up, he is quite a charming young man who constantly looks to make your trip even more enjoyable! [Details]

This was our 9th visit in 7 1/2 years. We love how as soon as you get there you feel welcomed by the best Bellman Angel Serrato and Israel Bonilla, Jaun was always saying hello where ever we saw him. If you ever need something they are more than willing to help or ask how things are going. The reort is very clean, always someone cleaning, cutting or setting up. Food excellent, always something for anyone, if on special diet it can be made for you. The pools are amazing, bar staff friendly and will make you anything you like, if dont like it will make you something else. Jesus Rodrigues at ElCelito pool bar (adults only) if the best, always a happy smile, keeps the pool area perfect and is a very hard worker.. Our waiter Jullian Pucido would have our table set and waiting every morning and his partner Sylvia.did the same on his day off. Alberto Alcocer barman at beach bar fantastic, Elena Fresita always a smile, hug and improving on her English every year :-). Looking forward to going back Jan 15/2019 for 10th time [Details]

We have just returned from Barcelo.This was our 10th time visiting in 12 years.Exceptional service at a Gorgeous resort.Huge thank you's to All at resort but 2 special men in our lives Angelo Serrato & Israel Bonilla they go so out of ther way to make our vacation Enjoyable & Memorable.Thank you very much and we will see you next year.....Cheers Amigos !!!! We Love Barcelo Maya Beach :) [Details]

We arrived at the Barcelo Maya Beach Resort and greeted in the lobby from our favourite bell boys with open arms from Israel Bonilla and Angel Serato. These two men always go above and beyond to make sure they can help in any way for our entire trip.

We checked in to the Premium Club and met with Lorena Guerrero who helped us coordinate our group of 15 people all arriving at different times and was able to accommodate all of our room and dinner requests. This woman is amazing at her job and made our vacation perfect.

During our stay we ventured to many places in the resort and received fabulous service from Isabel Garcia and Jose Becup at yhe Tequila and pool bar, as well as Denali Logan Trejo and Jose Luis Mendez at the Piano Bar in the Tropical section.

During a rainy afternoon I spent a couple of hours at the Spa for the hydrotherapy circuit where the staff was very helpful in giding me through the circuits, my only regret is not getting their names! I left feeling relaxed and energized..highly recommended a visit to the spa.

The grounds are beautifully manicured and it is always something to watch how hard all of the groundskeepers work.

The ala carte dinners are like fine dining and the waiters are very attentive making each dinner special.

I can't say enough of how much I love this resort!!

Aerobics in the Tropical pool, snorkeling with the turtles by the Palace to swimming with the fish at the pier I can always find something fun to do! [Details]

We went down to this resort for my daughters wedding - 40 of us.
This resort had something for everyone, beach is great, food excellent, entertainment good. They do an amazing wedding - the staff outdid themselves. It is a large resort that will be keep everyone busy, so many things to do you don't have to leave the resort! Recommend it. [Details]

A big resort as 3 resorts combined. Food great, pools clean, always chairs and wonderful beach. CHECK in and CHECK out absolutely brutal and need more staff. [Details]

Grounds were very beautiful. We have been to many others that were not as nice. We had the worst room in the resort. The area we looked out on was small and unkept. Asked to move and received only promises and excuses for 3 days. Then we just gave up. Some place for mature adults to gather and dance/socialize in the evening would make this a much better place. We would not return as there was nothing to do after dinner that interested us. Resort is perfect for families with kids but not others. [Details]

You could tell the hotel has been renovated, the staff was great.
Only issue is we paid for the tropical side, which is more expensive and were given the beach side, which is less expensive. Also we were there for a family wedding and no one was even close to each other, which was a disappointment as well. However we made the best of it and had a great time.
Even though it says tips included, we tipped small amounts at the meals, and the housekeepers, as the staff went above and beyond in service and never expected any tips.
The hotel should also look at changing the uniform to include shorts as the weather was so hot and we felt sorry for the men dressed in black dress pants. [Details]

Initially it was off to a bad the card key did not work so another room was provided. To my surprise the next day a complement bottle of wine and chocolate covered strawberries was at my room. There was plenty food to choose from all day with pleasant staff to serve you. The beach was very good. There were a lot of activities to choose from, as well nightly entertainments.
I only chose one el la cart restaurant and had very good steak.
I'll be back [Details]