Margaritaville Island Reserve Riviera Maya

Very welcoming hotel . Cleanliness was amazing. Food was very good with a top mention to The Steakhouse . Staff was very helpful, polite and made sure you were always looked after . The rooms are very well appointed and comfortable, a bit noisy though and could easily hear everything above you . The pool bars were fantastic and the drink quality was very good . They give you a points system when you arrive and that's go shopping and stock your room with treats and drinks for your stay , this was nice to be able to pick what you wanted . [Details]

There is no beach., it got washed away.
The resort is beautiful and not too big. The rooms are comfortable and very clean. They do Jimmy Buffet proud on the decorations and themes without being tacky.
Food is not great. Always cold at the buffet because they only have the food under lights and no chafing dish. The alcohol selection is poor. They only offer 1 red and 1 white wine and the white wine is Chardonnay. For a 5 star they didn't even have a Canadian Whiskey or Corona beer. Yes they have Landshark on the property but they ran out regularly at the pool bars.
No snacks and you had to use points to stock your bar fridge. The options were extremely limited and no white wine option at all for points! Great system for beer lovers but fairly rotten for those of us who like something different.
Service was sketchy at best. No real attention to the guests at all. The Steakhouse was average unless you opted into the Club and were willing to pay many USD.
This was a very disappointing experience, I was expecting more considering it was a smaller resort.
On the bright side there was NO rain and the weather was fabulous. [Details]