Crown Paradise Club Puerto Vallarta

Crown Paradise Club Puerto Vallarta
3.593.593.593.593.59
3.59 based on 168 reviews
#9 of 43 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Puerto Vallarta
Rated 4 stars
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Our Puerto Vallarta vacation

, Toronto, ON
2024-02-28
Lots of things to enjoy, next time we'll bring our grandchildren too, they'll love the kids splash pad / pool. [Details]
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The strong points
Great beach, lots of pools as well.
The weak points
Access to restaurant reservations a little complicated
Certified

Great trip

, Calgary, AB
2023-07-12
We went with 3 young kids and it was a great trip. The pools were perfect for them and even the ocean had many calm periods. The room could have used some updating but for us it was fine. Updates were going on while we were there for other rooms and the exterior. Food was good for kids with a special section for kids each meal. The kids are asking every day when we are going back. [Details]
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The strong points
Great for kids Awesome pools
The weak points
Air conditioners in rooms couldn't always keep up in the heat in summer
Certified

Great Value

, Revelstoke, BC
2023-05-12
Great value for money. Big rooms,good facilities and very friendly staff [Details]
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The strong points
Value and staff
The weak points
The resort is seeing some wear and tear but is still very acceptable. Food is a 7
Certified

Nice environment and fun, rooms ok

, Richmond, BC
2023-05-11
It was a nice stay, but unlike other resorts I have stayed in the room could have used some work. It was old and a but run down from the shower to the kitchenette and mini fridges. It was acceptable but not what I am used to. I cannot drink beer and that is the only option other than pop in the mini fridge (in other resorts mini wine or other options were there), we had to beg for additional water bottles most days. And although I was tipping room service 100 pesos a day it was not helping. I quite liked the adult pool area as the other pools are packed with kids and families but it is very nice and isolated at the adult pool. The ground are clean and nice and the staff is very friendly. The restaurants were great, buffet a typical buffet. For the price though I have had much better rooms and room service. [Details]
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The strong points
Nice clean grounds, friendly service, good a la carte restaurants
The weak points
room was old dirty and dated, room service lacked service
Certified

Good for the price

, Richmond, BC
2023-04-30
The staff were very friendly and most spoke English and Spanish. The rooms were clean, nothing too special but still nice. The mini bar is quite small, a couple beers and pops. The buffet is hit or miss. I personally didn't like it, my family did like it on somedays. The restaurants on the other hand are very good, especially the french one. You need to book a reservation right at 9:01 if you want to eat at any of the restaurants. I'd say this resort is beautiful and amazing for families. If you really want something more americanized I wouldn't recommend. If you are pretty simple and looking for something in expensive and good for the price id def recommend. [Details]
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Certified

10 day stay

, Comox, BC
2023-04-06
My husband and I became very sick on day 2 / 3 vomiting and black/green Diarrea. We spent 3 days in our room recovering. My sister and her new husband also got extremely sick and they were trapped in the room sick for days as well. I also picked up a cold, no not covid, I am home and I am still trying to recover. The air conditioning did not function properly, the room did not cool down until after so thought the air conditioning it did not work. The smell of sewer and broken pipes was really gross. We love Mexico but the food was not good, plain tasteless and I hated it. I stuck to eggs and bread unfortunately. Way to many sales pressures on the beach ⛱️ had to say no thank you every 5 minutes to them, it was stressful. [Details]
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The strong points
The weather, views and very curtious staff were amazing. The staff did all they could to make us happy and we realize that they worked hard to see us smile.
The weak points
Food, smell of fecal matter and sales pressures on the beach
Sanitary measures
We did not get covid or see anyone with it.
Certified

Fun, family vacation

, North Vancouver, BC
2023-03-19
Crowne Paradise (CP) has two large pools with scheduled games and activities at both. We played lawn chess and table tennis. The kids water park and play area is large and amazing. It just needs more seating for adults. There is also an adults-only area with a small splash pool and large hot tub and bar that is quiet. There is lot of lounger seating at the pools and on the beach which is good because every chair was claimed every day. There was never a wait for drinks at the bars. The buffet had an extensive selection. At every meal, there was a meat/cheese bar, salad bar and/or fruit bar, tortilla station and bread bar. The food never ran out. The tamales and hot chocolate were authentic and excellent. My son enjoyed the beach-side snack bar with burgers, fries and nachos so we never went to the dining room for lunch.
Our room was basic, old/cheap and disappointing, but at least the beds were comfortable. And the in-room fridge is kept well-stocked. the bathroom was spacious with a separate WC and shower stall.

CP's biggest problem is not their fault. The resort is near the cruise ship dock. On one day the cruise passengers over-ran the beach-side resort facilities in a blatant and wilful disregard for marked private property. They helped themselves to the resort's snack-bar, tiki bar, beach loungers and the outdoor showers. the security guards had their hands full ushering them off the property. In a blatant display of racism, some of the invaders (all north americans) completely disregarded the security guards who had to ask (white) guests seated nearby to reinforce their message. One cruise passenger angrily confronted me simply for noticing that her children were using our showers. Three of them tried to walk off with the resort's glassware from the bar. If they can so easily steal resort belongings, they could just as easily steal guest belongings off unattended beach chairs. CP could raise the tasteful beach barrier to waist height and add some more unsightly signage about private property but I don't know if those measures would decrease the outrageous behaviour. An adjacent hotel has a wall and a gate on the beach but it's really ugly.

Small Complaints:
Restaurant reservations were impossible to get. I tried on 4 days then gave up. On a few days, the music by the big pool was so loud, we could not sit there and talk to each other or read. On a few nights, the dining room was like eating in a wind tunnel. On two occasions, we had to wait for clean towels.

I do not recommend Crowne Paradise for singles or couples. [Details]
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The strong points
1. extensive facilities and grounds 2. Kid and family friendly 3. Large buffet
The weak points
1. Freeloading, disruptive cruise-ship passengers 2. Restaurant reservations impossible to get 3. Pool area music too loud
Certified

Family Vacation 2023

, Merville, BC
2023-03-18
We were a group of 12, 4 kids and 8 adults and we were very happy with our experience. I would 100% recommend if you have younger children in your group, ours are between the ages of 3-6 and they absolutely loved the pirate park, kids club and the beach. The hotel was safe and clean and the staff are very friendly. Food was ok and the partying was at the beach bar and was fairly quiet and kept to a minimum and was usually shut down by 12. Great place to take you kids! [Details]
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The strong points
Kids club, Pirate Park, location
The weak points
Food
Certified

Crown Paradise Club

, Merville, BC
2023-03-14
We really enjoyed our stay at The Crown Paradise, it was a good budget friendly basic hotel in an amazing location. I would highly recommend this hotel for young children the children's swim park was excellent. The staff was attentive, friendly and pleasant. I don't generally enjoy the food at hotel buffets but there were lots of choices so I could always find something to eat and there were lots of good fruit and vegetable choices which made me happy. I have learned I prefer the smaller hotels rather than the big resorts, it's so convenient to be close to everything and while a small older hotel has less flash it has more charm. I would definitely stay here again. [Details]
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The strong points
The pirate park was a huge hit with my grandchildren they spent hours there every day. The location is excellent, close proximity to the airport, Walmart and shopping, the marina and it's little market and the casino and a short cab ride into downtown.
The weak points
We weren't thrilled with the a la carte restaurant, the service was way better in the buffet. The hotel rooms had no privacy, because of the big mirror in the hall there was no privacy to bathe or change
Certified

Overall Impressions for a ten day stay

, Edmonton, AB
2023-02-03
Arrival there was no complimentary drink offered like every other Hotel we have been to. Food was bland, repetive,we ate many meals off the kids side. Two days we had NO water in our room once because the guy turned a valve the wrong way , next time they had a leak, we couldn't even flush our toilet.No English channels whatsoever and evn the subtitles were in Spanish and could not be changed but if u were in the Lobby they had English Channels Go Figure and NO One knew how to fix it, just kept saying no channels . Nobody would ever answer the front desk phone nor the Concierge desk phone . We sat in the lobby while waiting on a cocktail and the phone would ring the guy stood there and never answered . Most of the staff at the desk NEVER spoke a word of English , always would have to find someone . Internet sucked hard to connect, No Tour you were on your own , never shown where the Night shows were but more then happy for you to join Time Share Breakys . When we were leaving we had Transfers and the guy stuck us in a Taxi to try to make us pay and the taxi guy drove away we had to make him back up and let us out meanwhile the Transfer guy had kept our Transfer papers Oh Sorry , sorry he says , Ya Not paying Buddy you have my papers . KIDS everywhere 100's of kids we've been to family resorts but not like this I would not Recommend this for a couple at all !! Would we return NO , We rate this place as a 2 Star Resort . [Details]
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The strong points
grounds,hallways, rooms were kept in a satisfactory and acceptable condition. including the pools and beaches
The weak points
the food was bland, we were not aware of the amount of children that would be there. The limited amount of staff that could speak English was surprising. the loudness of the speaker system as you were relaxing at the beach.
Sanitary measures
No COVID 19 Protocols were witnessed by us at all , tables poorly wiped after meals where we had to wipe them ourselves , filthy stained cushions in the lobby .
Certified

Service needs work

, Airdrie, AB
2022-08-29
The Hotel was overall a great place with kids good game and daily activities for them and adults,
was not happy to find out the only hot tub was a adult only despite being in the middle of the grounds outside the room. the à la carte would keep making up reasons not to let me or my son in telling us it was the dress code they had as you could see other people in the same outfits or dressed in a swim outfits but had a see thu outfit on and they let them in with no problem. was 100% did not like the service for the à la carte. the Buffet Service was few to none most nights but the food was good and always changing. [Details]
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The strong points
the Bartenders were the best service and most kind to the kids then anyone.
The weak points
the à la carte service and managment of it worst service ever and not helpful at all.
Sanitary measures
i know it is hard to have a mask on for full days in the heat and hard but did a great job at keeping it covid 19 safe
Certified

Crown practise club vacation

, Regina, SK
2022-04-25
Rooms need upgrade, changed rooms twice in less than 24hours of arrival, washroom and toilets didn't work, plugged and overflowing, [Details]
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The strong points
Nice scenery
The weak points
Cadetariat for food could be cleaner and well maintained , dirty floors and walls
Sanitary measures
nA
Certified

Great Family Resort

, Lloydminster, AB
2022-03-15
We stayed here for one week with our two toddlers. Our first impression when we checked in was "you get what you pay for" it was a bit of a shady check in process, and our room was not what we had thought, but in staying that our opinion completely changed over the week.
Staff: Amazing service from waiters, bell boys, concierge, dining room staff
Food: Hit and Miss. Breakfast was great! We ate the snack bar for lunch every day, which our kids loved, endless fries, nachos and hotdogs! We found it a bit repetitive but as long as kids were happy we were happy. Supper buffet wasnt the greatest. We loved the all three alacartes we visited. Italian was our fav! We booked using there QR scan code, but need to do it right at 9am to get preferred time.
Bars: The drinks were cold and good! Liked that they had a daily drink special to try posted. The bars were always busy. The lobby bar had really great staff and they would give us a bag of milk every day for our kids instead of use going back and forth to the bar for them.
Pools: Great! we spent alot of time at the kids splash pool, it was awesome. We also used two other pools while there, and took part in the aqua exercises one day which was great
Beach: Great, lots of seating, lots of vendors that would consciously come up to you but we didn't mind. We spend lots of time on the beach, and loved looking for shells with our kids.
Room: We stayed in room 105, at first we were disappointed by how small it was, but the location was so convenient with the kids, just a quick walk out to pool, buffet, lobby. It was a bit noisy but we also didn't mind either.

One issue we had was we asked for our sheets to be changed one day due to our daughter having an accident and they said we would have to pay for that service. This was disappointing being it a family resort and with kids things happen. Also the cleaning of our room could of been a bit better. [Details]
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The strong points
The service is excellent! The kids splash pool was so much fun. I really liked how family friendly this resort was.
The weak points
The buffet for supper. Not alot of options, i think an icecream station everyday is important for the kids, most days we checked and they had no ice cream. The front desk check in could of been better and more informative
Sanitary measures
Everyone wore masks, and the staff were good at asking people to put on their mask. It think a little more attention to hand sanitizing before entering buffets is needed.
Certified

Beautiful Resort

, Toronto, ON
2022-03-04
Enjoyed the pools and the view from our balcony was amazing. The opportunity to eat at three of the restaurants was a nice change. [Details]
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Certified

My PV vaca

, Kamloops, BC
2020-03-12
Great people. Great food and drinks. Room was nice. Water super. Lots of pools. Room between palapas on the beach. Loved it [Details]
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The strong points
Great people. Great food Variety and drinks. Room was nice. Water super. Lots of pools. Room between palapas on the beach. Staff was amazing. The grounds were kept very neat.
The weak points
The beach had a lot of cigarette butts and small garbage. The food was never really hot. The bed was very hard. The front staff were nice but really didn't tell us anything upon arrival. Booking restaurants was difficult.
Certified

Family Vacation

, Regina, SK
2020-03-08
The rooms were new clean and renovated, the beds were very comfortable.
The pools were nice and warm, my son loved them.
The beach was beautiful!
The snack bar was awesome, my son lived the burger and fries.
The buffet was ok, found food to eat. The service was awesome thought.
We only got into 1 a la carte, my steak was very good. My son didnt like the pizza and without us asking they replaced his meal. We were just going to take him to the buffet after. Fantastic service.
The location was awesome, we could walk most places. [Details]
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The strong points
Very clean Wonderful staff All of above
The weak points
Main buffet was ok. Not enough chairs around pool That's all we can think of we enjoyed our stay.
Certified

Crown Paradise Club

, Victoria, BC
2020-02-22
We really enjoyed our stay. The complex was so clean and tidy. The service was impeccable. All the team were so accommodating and friendly.
Would definitely recommend this site [Details]
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The strong points
Extremely clean tidy, friendly and service was totally amazing.
Certified

Would not recommend resort

, Regina, SK
2020-02-06
The front desk tried to scam my mom out of money. She was inquiring about a late check out.

If you didn't speak Spanish you didn't get as good of service as people who did.

Food was nothing special at all.

Overall I will not go back to this resort there are much better resorts out there than this one. [Details]
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Certified

Crown Paradise Resort Puerto Vallarta

, Calgary, AB
2020-02-04
Great staff and service. Very decent food and loved the adult pool. Little sad that the Mexican family's come very cheap and take up most of the area with screaming kids on the weekend. We paid a lot to come here from Calgary and I find that was an annoying moment for us. Everything else was fine. [Details]
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The strong points
Wonderful people
The weak points
Weekends with all the outsiders
Certified

Crowns paradise

, Evansburg, HA
2020-01-03
Definitely very kid friendly resort, the ocean is great, lots to do! More for younger children! [Details]
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The strong points
Very friendly, clean, shows were great
The weak points
Breakfast food not that great, very hard to get into an al a carte
Certified

Family Vacation

, Logan Lake, BC
2019-05-11
All in all it was a great vacation. Puerto Vallarta seems like a really beautiful place and we can't wait to visit again. [Details]
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The strong points
The resort was very welcoming and surprisingly the buffet food was excellent. Beach side was a huge plus for us and there was always a spot or 2 available to sit. The waiters in the buffet were exceptional!
The weak points
The bathroom was a strange layout & frosted gappy doors, so it was a little unprivate. Beds were also small for a family of 4. Air conditioning unit was very loud but necessary to block out all the noise, especially when a wedding was happening.
Certified

Great vacation

, Kettle Stony Point, ON
2019-03-16
Had a great week away. Sun was shining every day, perfect. Lovely, clean, comfortable room with balcony. Lots of kids as it was March break, but so much there for them they were never an issue. Areas for adults if you feel the need to just get away. Very impressed with hotel and staff. Can walk off resort and experience many different places, always felt safe. Great hotel. [Details]
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The strong points
Lots of loungers and shade. Restaurants were excellent, even with kids. Animation crew were great, thank you Daniella. Location and beach excellent.Very clean.
The weak points
Buffet lacked variety at supper but the other restaurants made up for that. Booking process for restaurants strange, had to go to whichever restaurant you wanted to eat at and book it at 3pm for the next day, think it could have been better handled.
Certified

Excellent vacation.

, Bonnyville, AB
2019-03-15
This resort was excellent and very accommodating. We went as a family of 4 plus 2 grandparents.
Check in was quick and easy. The grandparents were farther away but they were able to move rooms and be closer the next day.
The 3 a la cartes were amazing with the Japanese being our favorite.
Buffet was good and had different themes every evening.
Lots of pools to choose from which was great. One was warmer then the other and another was the kids play area pool with slides. The one pool was right on the beach so my kids went back and forth.
The kids club offered lot of activities throughout the day if the kids wanted to join.
My boy got stung by a jellyfish and the lifeguard was very helpful.
The only thing that bothered us a little bit was that there were a lot of locals visiting. They had an advantage because they spoke the language. Very minor, they were vacationing like we were but it was just something that we noticed. [Details]
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The strong points
Very clean rooms, bathrooms and pools Kids club offered lots of activities for the kids. Good food, service and friendly staff. Loved that it was a smaller hotel. Meant better service. Close to the airport.
The weak points
Only one bartender at the pool bar so a bit of a longer wait for a drink. (Minor in my opinion)
Certified

Hotel not good

, Edmonton, AB
2019-03-07
room not cleaned the first day, air condition did not work well, doors hard to open, locks had to be jimmied to open, 3rd day room 1/2 cleaned had to ask for towels and coffee pot {request made in Edmonton for the pot] pot leaked coffee not replaced Had to ask for it Key quite working on 4th day had to go to lobby to have them redone. never left enough bottled water food not good in main hall and the fine dining was not good either kids where to only be there in the first hour, one cried thro dinner , we had a later sitting. Was suppose to be formal dress there where people right from beach in old cut off jeans [Details]
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The strong points
grounds and beaches good
The weak points
no bottled water at tekke bar for the beach

Visit to Crown Paradise Club.

, Brampton, ON
2019-02-27
This was our first time visiting Crown Paradise Club , I had done a little research about this resort after making my travel reservation.
Most of the reviews I read where negative, had I done my research before I probably wouldn't have booked this resort. It was very disappointing when we walked in to our room, I booked a family room,the room was not in good condition it seemed quite run down,dark and dreary not something you want to experience on any vacation. Not to mention the cramped tiny balcony that over looked all the most deplorable conditions I have seen , a parking lot , construction down the way and all the electrical and plumbing for the resort was also back there, not the mention the noise from construction and the plumbing and air conditioning grid we where overlooking.
Shortly after I went to the front desk and started my concerns they where accommodating and agreed to change our room the next day, which unfortunately was a smaller room but with a better view and it was in also much better condition. [Details]
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The strong points
The over all experience was quite good what the resort lacked in appearance was made up for by good service. The over all atmosphere is nice and relaxing and a very attentive staff . The buffet restaurant offers a wide variety of food .
The weak points
The al a cart restaurant where highly over rated except for the Japanese restaurant. Getting a reservation was ridiculous they kept giving different instructions , it seemed like they was doing this on a first come basis, they where showing preference .
Certified

Disappointed

, Port Coquitlam, BC
2018-04-15
Very disappointed. Never enough loungers or chairs around the pools or the beach! Food was never hot and was tasteless. Best a la was French! Service staff were excellent everywhere. [Details]
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The strong points
Staff were pleasant and helpful.
The weak points
Food was terrible! Even kids got tired of hotdogs and over cooked chicken nuggets
Certified

Always returning guests!

, Moose Jaw, SK
2018-02-25
We began coming to this resort when our Grandchildren were wee, and continue returning twice a year mainly because we always know exactly what to expect. The staff that we have gotten to know through all these years have become our Dear Friends and that is truly the reason for our returns. The beach vendors are very special as well, just love love visiting with them! We have our all time favourite block of rooms , location to the beach is the Best! See you all again very soon! [Details]
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Certified

Great Stay

, Grande Prairie, AB
2018-01-02
Staff were extremly friendly and helpful. Hotel accomodated us when our flight home was cancelled. Great kids programs and good food [Details]
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The strong points
Great Service, Friendly Staff, extremly accomodating
Certified

Our trip to Mexico

, Coquitlam, BC
2017-12-29
We were there for vacation with my son , as we really wanted to have some time to relax and escape the cold , Weather was exceptional and beach and sea was wonderful [Details]
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The strong points
Variety of restaurants, pools and location of the hotel , every night's show in Nitro club
The weak points
Poor quality of foods due to too much variety and lots of unnecessary foods with low quality, poor management which could not control the busy situation and let many people to take advantage of this weakness for their own benefit!
Certified

Good for Kids

, West Kelowna, BC
2017-04-01
good for kids, cleaner than expected, food mediocre [Details]
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The strong points
kids' pool
The weak points
cold buffet food
Certified
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