Buenaventura Grand Hotel And Great Moments

Our stay was excellent as always, the service provided by Gustovo, Edwardo, Rudy, Edgar and Fausto second to none above our satisfaction and we look forward to seeing them every year. Teresa the activity leader was also a complete delight and we enjoyed the daily fun around the pool [Details]

This was a great family resort overall. The main thing we wanted was a clean, relaxed, family orientated place, with good food, and it did not disappoint. None of us got sick, which is a huge win, the staff were friendly, and the food was really good. The pools and beach were adequate, but I have been to resorts with better beaches and pools. This did not detract from our holiday at all though. On the beach there were always locals and vendors, which did not bother us at all, in fact it added to the local flavour. The location was great as you could walk to the Melacon and local markets and stores. The rooms were very nice and always kept immaculate. The staff were all very nice and provided great service. One key thing to note, a lot of the people at the resort had been there before, and frequent it regularly. This alone is telling. The main types of people at the resort were families, couples, seniors, and locals. There were not many partiers or singles. [Details]

This is a rare hotel property that actually has a large number of staff who really enjoyed their jobs and demonstrated it to guests with excellent and enthusiastic service [Details]

This is a very noisy hotel only suitable for deaf or very young people who do not mind or enjoy loud music till midnight or longer. Also the line up at the dining room is useless and Not necessary. Service is eager but incompetent. Hotel manager is not existent. [Details]

The Physical Buildings are terrific & renovations are ongoing. The Location of the Resort, All Inclusive, is very good. The location brought me back for this 2nd stay [Details]

Although only at 50% capacity due to major hotel renos, staff always went above and beyond. Noise due to construction at minimum, did not interfere at all. Food choices at buffet were lacking first couple of days, but vastly improved during our stay. A la Carte restaurants are on rotation so both not always open (due to lower capacity). Both offered top notch service.
Clean up after storm Roslyn was something to behold, well done! [Details]

Smiles and friendliness are the mandate of this resort from both guests and staff. I first came in around 2006 and the Buenaventura has been my choice ever since when going to PV. [Details]

Wonderful location, great food and service! [Details]

I'd like to say that Dahlia, Fausto, Omar and Eduardo were, as always, going over and above to make our vacation fantastic!!! Thanks all!! [Details]

The resort is quiet, small, friendly, safe and worth the price we paid. It was clean, the staff was friendly and it was a 5 minute walk to be right in the heart of the PV boardwalk and main attractions of the city. The beach was clean, the rooms were nothing to brag about (but for the price we paid we just fine). Unfortunately bottled water was hard to come by with a ration of 2 bottles per family per day (and also needed to be used for brushing teeth not just for drinking) 2 bottles was not enough for a family of 4. It was hard to get additional bottles of water from the front desk (where we were sent every time we asked for more) and it ended up being way less of a hassle just to buy our own off the resort. I found that a bit of a pain everyday since we were at an all inclusive resort - however it DID NOT ruin our trip by any means, just be aware you may need more bottled water than what you are provided. [Details]

The hotel is wonderful with a very friendly, respectful, and helpful staff. The food was delicious for all three meals of the day. Even though the room was a bit on the small side, it was extremely clean with a very comfortable bed and a huge in-room security box. We were a bit apprehensive when we got off the shuttle directly onto a very busy street, but it turned out to be an absolutely ideal location. We were within walking distance of the downtown area. There were several shops, boutiques, and stores of all kinds within minutes of the hotel. Usually, we would not consider returning to the same vacation hotel as we enjoy variety and trying something new each time, but this was really an enjoyable place and we would definitely consider returning in the future. [Details]

I have been to many AI resorts in Puerto Vallarta and I have to say this one tops them all! Right from day one to the last day the service & food was amazing. The resort is very clean. The rooms are exactly as pictured & the cleaning staff do an awesome job. The service that Eduardo & Oscar provide cannot be beaten. The food manager (I don't recall his name) was constantly checking & ensuring everything was being maintained & also acknowledging the guests too. Another nice feature is buses or taxis are literally a step outside the front door & the melacon is a close walk for those who dont like distances. I highly recommend this resort!! [Details]

The hotel was in a great location for shopping and seeing the local area. It was very clean and the staff were al friendly and helpful.
This is the smallest resort I have stayed in but this was made up by the quiet and friendly atmosphere. [Details]

This is our 5th stay at this hotel in 7 yrs and it just keeps getting better! We were very impressed with the hotel improvements, our room was nice and we were happy to get a balcony this time. The king size bed was very comfortable and perfectly made each day and our room was super clean. The food is even better this year than last year, my husband kept commenting on how fresh the bread, buns and pastries were. Outstanding service from Dahlia cooking our morning eggs,. Outstanding service from Ricardo Gonzalez in Fruitas y Flores and sunset grill. Outstanding service from Angel Villegas in Fruitas. Outstanding service from Leticia in Fruitas and Sunset Grill. Outstanding service from the beach waiters Fausto and Eduardo. We caught a tuna and the hotel chef cooked it for us, very good! We were treated very nice by all staff, everyone is very friendly. We are happy to keep coming to this hotel. [Details]

Starting with our arrival until the very minute we boarded our departure bus, all of the staff were so wonderful and treated us very well. Service everywhere was spectacular. The food was superb in all restaurants. I would return to this resort in the future. [Details]

Overall this is a great place to stay. Last year we came to this hotel and we came back again this year. It's clean and the staff is great. The only thing I don't care for is the food at the buffet, but not everyone likes mexican food. It has a central location so you can walk around and shop at all the little shops. [Details]

Good location to experience the Malecon and downtown Vallarta [Details]

Excellent staff and service. An older hotel, but clean and friendly. Best resort food we've had. Highly recommend this hotel for its location and uber friendly staff. [Details]

There are two types of people who stay in this hotel happy ones and not so happy if you're not so happy you got a bad room and you write a bad report if you got a good room you end up writing a pretty good report [Details]

This is my 3rd vacation at the Buenaventura; clearly I like it. The hotel is clean and the staff are awesome. The food isn't 5 star but I don't go to PV for the food. Breakfast is always great and there is plenty of fresh fruit. Internet access needs to be improved. [Details]

We had a few problems with the air conditioner,not as cool as we would like. The hotel is getting a little run down and needs a few improvements, but the staff makes up for the down falls of the hotel they are all wonderful. [Details]

Location is what I love about the hotel. You come out the door and can easily walk to the beautiful malacon and to Old Town. Many good eating places around if you choose not to eat at the hotel. The food was awesome. We love the omelette lady, the yoga instructor and George, the water aqua classes. I would come back without blinking my eyes. [Details]

Buenaventura Grand [Details]

Spent 2 fabulous weeks at this resort. Building is older but very clean. Ocean view room with balcony was awesome for seeing the sunsets. The staff were fantastic. The Lorelei is in a premium location, with less than 5 minute walk to the Malecon and close to all of the shops and restaurants in Old Town. Very safe and secure and would definitely consider returning. [Details]

Very disappointing and well below expectations on our second trip to this location. Much different experience than a year ago. The resort seems to have gone into a different direction catering to the party crowd. Not as advertised as a spa and relaxing atmosphere. [Details]

This was our second year to go back to this Hotel. It is really a great place. The staff are very attentative and friendly. The food is very good. Our room was very clean and we never went without anything. I would definitely recommend this hotel. Walk out the door and you are almost on the Malacon. It is great. [Details]

We have stayed at this hotel many times and have loved it however this time it wasn't that great. Room changes are all charged now .. I guess the deluxe room is actually the crappy room.. We were on the older side of hotel .. Room smelled musty.. Taps dropped ., doors squeaked. Food is usually better than most other allinclusives we have stayed at but was not good at all .. And hardly any choices.. We were not told that 100 plus kids would be staying there for a soccer tournament so pools. Beach , everywhere was inundated with kids running around .. Even up and down the halls ....oh, and the wifi no lomger works in the tooms, never had an issue before but now nothing in rooms... only at the pool and lonby and was slow ...,, the good thing about the hotel is that the staff are awesome .,, waiters and bartenders treated us like family .. Special thanks to Gustavo, Daniel, Jorge, migel. And Eduardo ...they would be the only reason I would go back at this point .... [Details]

Friendly Staff, Reasonable variation of food choices. Rooms clean. Very willing to please you. Will return for the eleventh time!! The food is substantial. [Details]

Everything was great in this Hotel. We have no complains whatsoever. Food is awesome , staff is soo friendly , location to the Malecon is really close. Beach is nice. Rooms are clean and bright.Everybody is doing their best to make your stay comfortable [Details]

Great location, close to downtown. [Details]