Playa Mujeres

**Check-In Experience**: From the moment we arrived at the Riu Palace Costa Mujeres, the check-in process was impressively smooth and efficient. We were greeted warmly by the front desk staff, who made sure our check-in was both quick and hassle-free. Within minutes, we were handed our room keys and ready to start our vacation. **Staff and Service**: The staff at this resort are exceptionally friendly and welcoming. Every encounter, whether with the housekeeping team or the restaurant servers, was met with a smile and a genuine willingness to help. This level of service really enhanced our overall experience and made us feel well taken care of throughout our stay. **Accommodations**: Our room was a highlight of the trip. It was spacious, meticulously clean, and furnished with a comfortable bed that ensured restful nights. The modern shower was a refreshing touch after long days spent enjoying the resort's amenities. We appreciated the attention to detail in keeping the room immaculate and well-maintained. **Resort Cleanliness**: The entire resort maintained a high standard of cleanliness. Whether walking through the lush gardens or lounging by the pool, everything was spotless and well-kept. The common areas were consistently tidy, which added to the luxurious feel of the resort. **Dining Options**: Dining at the Riu Palace Costa Mujeres was a delightful experience. The buffet offered an extensive variety of dishes, catering to all tastes and preferences. We particularly enjoyed the a la carte restaurants, where each meal was a culinary treat. The quality and variety of food available were impressive, making every dining experience enjoyable. **Room for Improvement**: While our stay was overwhelmingly positive, one area that could use some enhancement is the use of English for the resort's entertainment and staff communication. We noticed that some activities and interactions would have been more accessible with better English proficiency among the staff. Improving this aspect could significantly enhance the experience for English-speaking guests. --- **Overall**: The Riu Palace Costa Mujeres offers a fantastic blend of comfort, excellent service, and top-notch amenities. With just a minor improvement in the language skills of the staff and entertainment team, it could easily become a perfect destination for an international audience. We had a memorable stay and would highly recommend this resort to anyone looking for a relaxing and luxurious getaway in Costa Mujeres. Important to note: TIPPING ensures even higher level of service - bring lots of $ 1 USD for tipping -

The resort itself was good. The rooms, pool, beach, waterslides and entertainment were good too. But the service and food did not live up to the RIU standards we had experienced at other resorts.

I really have to dig deep to find something to complain about! In all my travels, staying at a variety of different resorts this one is one top the list of my favourites. RIU Latino is very clean, it is super friendly, and extremely welcoming. Everything is well equipped, It's entertaining, it's relaxing and, the room was super comfortable and very, very clean(4134). You really feel as if the staff wants you to be there, They smile and acknowledge you, nothing is an inconvenience to them. You feel like you want to ask them for help! I had no problems tipping anyone because everyone that I encountered deserved it even the gentleman giving out the clean towels was so pleasant and worthy of a little extra. He didn't even speak English, but made you feel welcomed in his home! The only thing I felt was lacking was food options for me because I'm celiac. I wish they had had more gluten-free options so I was really limited in that area. And, it would've been nice to have more covered beach chairs, and a bathroom closer to the beach. I would highly recommend going to this resort maybe not the night parties where they bus you to the other RIU. That wasn't so much fun because it's a family resort and I went for an adults only experience (again, no big deal)!

The hotel was beautiful Service was AMAZING some days and terrible others. The house keeping was inconsistent maybe a communication error. The butlers were great, some food was incredible others were terrible like the steakhouse where it was 1.5 hours after being seated and the food was cold, service was bad, we were treated like we were a bother, but as East we were treated like family, we went three times and each time, food was amazing and service was amazing. At Gustavo the lunch was great but dinner was bad. It was a great time but I would not recommend and would not return. The potential is there, kit mighthave just been the service the week we happened to go

We spent a wonderful week at The Finest for our first family vacation! We stayed in a Finest Club Swim Up Junior Suite, which was perfect since our youngest still takes 2 naps a day. We had an issue with where our room was (very little sun), and Victor at the Finest Concierge desk moved us the next day. We are so grateful he was able to accommodate us, we were very happy with the new room (Building 5, facing the main pool). The Finest Club section on the beach was our favourite spot. There was always a bed available, the staff working there were so attentive and friendly- especially Isabel. I've never experienced service like that at an all inclusive resort. All the restaurant staff were lovely as well, very accommodating to our needs. The whole resort is so family friendly, without being over the top about it. We visited the kids club with our 4 year old daughter, and she was in heaven on the slides and splash pad area. All of the kids “cocktails” and shows were a hit as well. We were able to experience the Mexican Fiesta night on the terrace. Our 4 year old was completely in awe of everything. I was really touched to see the staff engaging so much with the kids at the games, face painting etc. Thank you for such a fun evening! The Spa- my husband and I both did the Hydrotherapy sessions that come with booking a Finest Club room and it was so relaxing. I wish we booked a service as well. We can't wait to visit again, maybe even without the kids :)

We had a lovely week at Dreams Playa Mujueres. The resort is lovely and well laid out. The food was amazing! We had great food everywhere we ate. Kids loved Dolce and being able to have ice cream/dessert anytime. We spent lots of time by the Mermaid pool and we had excellent poolside service from Luis. The entertainment team was always friendly and welcoming, especially Mario, who knew our whole family by name and always made our duaghter feel welcome during pool volleyball.

We had a great stay at Secrets. The weather was great accept for 1 day of rain. The hotel was clean. The staff worked all the time to keep things clean and tidy for their customers. All the employees made sure to be friendly and helpful. The restaurants were without reservations, we liked that.

This is our 3rd year in a row. The hotel never disappoints. The Service cannot be matched and the new coffee bar is great. We never had to fight for any chairs at the beach. The service at Lupita, the beach and Isla grill was extremely impressive