Playa Mujeres

Check in was fast, Rooms very clean, staff, friendly, Beach, beautiful.

The overall experience was beyond our expectations. The friendly staff over the week made us feel welcome and comfortable. If we needed assistance, they complied right away and made us feel good.

Great food, great service. Clean. Plenty of room, no line-ups even though the hotel was at 90% capacity.

We were here for March Break with the resort at max capacity. Family side non star class room 31-512 best view from the balcony. With the resort being packed getting drinks wasn't bad, the lines at Fuel and So Cal Buffet went quick. The only complaint would be reservations are near impossible we were able to book the steak house with the app and Gusto's with the concierge so 2/7 nights. The lazy river is an absolute blast and the pools are never crowded. If you are not up at 0600 you aren't getting a pool side chair people literally sleep in them I woke a couple of them up looking for chairs with my flashlight at 6am. We had a cabana on the last day I would 300% recommend this, the cabana is amazing private chairs private pool stocked bar fridge and butler service, best day of the entire vacation.

The resort was beautiful! Loved everything, one of the best we've been too! The check in process was a bit inconsistent, I've noticed that each receptionist was doing things a bit different… from the little things like offering a hot towel or a glass of sparkling wine to the information that was given. Our friends and us had a different check in experience, that's how we've noticed the differences. Nothing major anyway. The room key bracelet was very convenient. The rooms were great, updated, very nicely designed and decorated. The housekeeping, including the turn-down service was great as expected, no issues at all. There are a few things we've noticed that set this resort apart from others: 1. The butler service was absolutely great! Our butlers were very nice and helpful, but most importantly we were able to contact them via what's up anytime and it worked great. They helped us with the dinner reservations for the entire week, information and everything else we needed. 2. Even though the resort shares some of the restaurants with the family side, and the adults only resort was almost or at full capacity, there was never a line up anywhere! (Also 3 weddings while we were there). The bars were running smooth, we didn't have to wait for anything. They were super organized and it worked like a charm, considering the crowd that was there. 3. In addition to the golf cart they have a boat service on the inside “river”, great ideea and it helps supplementing transportation especially during peak times. Also a very nice ride! Overall we loved it, it was a great experience and it's a resort that we would strongly recommend to anyone!!

We had a great stay at Secrets. The weather was great accept for 1 day of rain. The hotel was clean. The staff worked all the time to keep things clean and tidy for their customers. All the employees made sure to be friendly and helpful. The restaurants were without reservations, we liked that.

This is our 3rd year in a row. The hotel never disappoints. The Service cannot be matched and the new coffee bar is great. We never had to fight for any chairs at the beach. The service at Lupita, the beach and Isla grill was extremely impressive

I didn't like having to sign the bill for each meal or drink even on the all inclusive package