Playa Mujeres

We genuinely enjoyed ourselves at this resort. It was also maintained and cleaned. You had two pools to choose from, with 2 swim ups being adult only. Lots of fun activities going on in the main pool. The splash park was a huge hit with the kids. Food was great. Buffet had lots to choose from. From seafood, vegetarian, to all meat lovers. The pink bar as we called it, can get crowded and overwhelmingly loud. The Capuchino side, has great coffee, and snack varieties. Cinnamon buns are amazing! You need to be up early to snag loungers. Fills up quick. Be mindful, hotel staff will come and pull towels of your chairs. Causes quite the fuss when those who threw towels down come back to others in their spots. Shows were great. Some better than others.

Was clean, good customer service

We arrived at Catalonia Grand on April 25th. Check in was straightforward and we requested rooms next to each other and although we were not given them, we were reasonably close. We were travelling with our 2 children and their friends and booked 3 Privilege Club Family swim outs. As were travelling with a 17 year old, we chose this hotel so that he could wander the resort without restrictions. That's about the only positive mention for this resort. After checking in we decided to separate into 3 groups to check out the resort. The 2 youngest 17&18 went to their room and ordered room service. My son called me shortly after to tell me there were 2 large maggots in his soup. I proceeded to go to their room to look. I took pictures and then went to front desk. I was told management was coming to speak to me at the front desk.. but then received a call from my son that management had gone to his door instead. I told him to ask wait them to wait for me to come to his room. By the time I arrived at his room.. (I left my husband in the lobby to continue waiting) the staff members had left. I was on my way back to the front desk and I saw my husband and 4 staff heading again towards Ben's room. I caught up to them and we had a long conversation.. I was holding the plate in my hand and they wanted to take it from me. They said they would cook our food personally for us all week and apologized. The hotel offered to send us to their other resorts.. but said they were more natural and not a 5 star property. We booked a 5 star and did not want to downgrade. I was advised to not accept anything until I spoke to the onsite rep in the am. We went to see the rep the next morning and he took the events very seriously and completely understood our reason for wanting to leave. He mentioned that this was the 3rd event in recent weeks.. although he did not disclose to me what the other events were that he said they were concerning. As we stated to management, you can't unsee what you have seen. At 7 days x6 people x3 meals a day it doesn't make you overly excited to eat collectively 130 more meals when you've had maggots in your food for your first meal. They were attentive to the situation and by offering to downgrade us to another resort but nothing was offered aside from paying special attention when preparing our meals for the week. We met with – Salvador Ávila - Food and beverages manager David García Torres - Reception manager (apparently there was no manager on that day) Salvador – Guest Services Manager (fellow who tricked us into signing wrong form, most likely following the advice of someone) I mentioned to the rep that I saw the sushi sitting directly in the sun at the buffet as well as another guest mentioned she saw a cockroach walking across the dessert selection at the buffet. He said this is not the first issue he's had with this resort where they don't take issues seriously and that the resort either tries to blame it on the client or dismiss the issue all together. I am a travel agent and I also have my BSc degree in Nutrition. Their food safety measures left much to be desired even if my son hadn't found MAGGOTS in his food. Even more concerning is how Catalonia management treated us when we wanted to leave. Upon selecting other resorts, the rep attempted to get us a new reservation but was waiting for the form to be sent back to Catalonia to release the booking. They were delaying and making excuses. I told the rep I would go to lobby and get the form sent.. the guest services manager told me that he was waiting to hear from the rep and that he had the forms ready for us to fill out. He unfortunately tricked us and had us fill out guest forms for an early checkout and not the form to release the booking even though I continued to tell him that the form that the rep was waiting and the form had to come from reservations.. he reassured me that this was the correct form. I asked to send a picture to the rep to make sure but he didn't wait for the rep to confirm. Salvador took the forms to the front desk and had our reservations checked out. We had not been able to secure a room at this point as the rep was waiting for our reservation to be released. Once the error was realized and the rep told us that Catalonia checked us out versus released the reservation, the rep said he didn't like what they were doing and how they were handling the situation and that he thought we should go to our rooms and not leave because they were being shady and trying to get rid of us. We felt extremely unsafe, now homeless and had been tricked into signing the incorrect forms. The rep involved a manager who also was attempting to figure out new accommodations for us but couldn't get us booked anywhere until the following night. I tried to call to different hotels and to my insurance but couldn't make any outgoing calls from out hotel room.. I don't feel like this was a coincidence, but no way to prove this. We felt extremely unsafe and vulnerable. The manager finally figured out the room for the homeless night and gave us the prices. We had no choice but to pay even though it was over an additional 5k. We went to the Majestic Elegance by taxi which is next door to Costa Mujeres and it was a night and day experience. The staff were incredible, the food was amazing, the rooms were amazing. Costa Mujeres had NO UMBRELLAS on the beach, they had canvas draped between trees. Majestic Elegance had umbrellas and day beds all along the beach and drink service on the beach.. I would highly recommend this hotel. Catalonia kept the money for the first night, they would not refund. They just wanted to get rid of us so that we wouldn't tell any other guests what happened. I've never felt scared at a hotel before and couldn't believe what was happening. Never will I book Catalonia Grand All Suites.. and am so disappointed that we wasted the first day and a half of our vacation. I was never so glad to leave a place. We felt so unsafe. I will never go back or recommend this resort to anyone.

We were here for March Break with the resort at max capacity. Family side non star class room 31-512 best view from the balcony. With the resort being packed getting drinks wasn't bad, the lines at Fuel and So Cal Buffet went quick. The only complaint would be reservations are near impossible we were able to book the steak house with the app and Gusto's with the concierge so 2/7 nights. The lazy river is an absolute blast and the pools are never crowded. If you are not up at 0600 you aren't getting a pool side chair people literally sleep in them I woke a couple of them up looking for chairs with my flashlight at 6am. We had a cabana on the last day I would 300% recommend this, the cabana is amazing private chairs private pool stocked bar fridge and butler service, best day of the entire vacation.

This was our first Secrets resort and it was exceptional! Staff, facilities, food, room, entertainment were wonderful! After over 30 years of travel to Mexico this was the best. The extra cost was well worth it. An adult only resort with tremendous staff and high quality food options.

The TRS Coral resort was amazing. Our experience from arrival to departure was excellent. The nexus Travel transfer was efficient and friendly. The resort staff were very attentive, ensuring all of our needs were met, they exceeded our expectations. The cuisine was exceptional, with no difficulties getting reservations into the abundant dining options. We enjoyed the canal boat taxis and golf cart taxis, for the times we did not wish to walk, although walking the resort grounds was very doable. Chandelle Legault with Expedia in Moncton NB who arranged our vacation was amazing to work with, she provided options including the TRS Coral resort, ensuring we had a seamless vacation, from start to finish. We will certainly use Chandelle services for future vacations.

We had a great stay at Secrets. The weather was great accept for 1 day of rain. The hotel was clean. The staff worked all the time to keep things clean and tidy for their customers. All the employees made sure to be friendly and helpful. The restaurants were without reservations, we liked that.

This is our 3rd year in a row. The hotel never disappoints. The Service cannot be matched and the new coffee bar is great. We never had to fight for any chairs at the beach. The service at Lupita, the beach and Isla grill was extremely impressive

I didn't like having to sign the bill for each meal or drink even on the all inclusive package