Mazatlan

First and foremost, I commend ALL staff for their courteous, welcoming and helpful attitude towards guests. At all times, I felt valued, and appreciated, and always serviced promptly and with a smile! The hotel was beyond humid: just sitting on the bed I felt like had sat in a puddle. The air conditioner couldn't supply the need to keep the room dry. My book warped! Needless to say, I did not get restful sleep in the high humidity. I suggest the hotel work on their entertainment. I was very disappointed in the variety (none) and quality of evening shows. I do commend though the karaoke singer in one of the bars, and also the piano/vocal duo performing in the lower level lobby. I was also disappointed in the variety of restaurants, being only 3: Asian, Italian and Mexican. The procedure to book at these restaurants is horrible: waiting in line at 6:30-7am, to end up some days not even being able to get a table. This is a huge hotel, and I find it cannot properly serve the amount of guests efficiently. Please make sure you have pool towels available for the number of guests in the hotel. I did not appreciate arriving at the pool at 1pm and not being able to get a towel. This service needs to be improved.

We were Elite & that was wonderful & offered more than regular bookings. Be sure to calculate the added mandatory fee to your cost of the overall vacation.

It was a great place to stay considering the construction going on . The restrents were good but there was no entertainment. Overall it was ok.

We enjoyed the resort. A little dated but was fine. Location was good, walked out and in the action. Walking distance to many shops, bars etc.

Upon arrival it was apparent that the buildings were outdated. There was bar music that was so loud it vibrated the room door which was not sealed and you could see the clear space around it. Upon entering the room the bathroom was extremely small. Barely able to accommodate one person. Closet unfinished and was just a clothing bar and 3 drawers wide open to the entrance. 2 double beds that are attached to the floor and a door to the patio. I decided to spend a couple extra $ on the vacation for the ocean view which did not disappoint. Don't come here if you wish to relax! Constant extremely loud music which I would call noise (ompa bands on beach with amplifiers). When an actual mariachi band showed up you couldn't hear them.

We loved everything about the resort, first class all around. The rooms are a bit dated but that's the only knock against this resort. One suggestion: you have such a beautiful long beach that goes for miles! Please start a service where you could rent bicycles on the beach so that your quests can go for long rides along your beautiful coastline.

While this hotel was very clean and spacious in the rooms, barely anyone spoke English so it was hard to figure out what was included in your all inclusive and because of the language barrier often things did not get done. One thing that was very irritating was the fact that they did not fill up our fridge with pops and water or if they did it was barely anything. We were not allowed to order drinks and take them back to our room because that was not part of our all inclusive. So if we wanted water we had to order it at the pool and then hide it in our bag which was ridiculous! The food was really good but the service was slow and you had to order everything so you had to wait all the time. Which once you knew it took about an hour to get your food you just made sure to order well in advance of being hungry. With the exception of two people the staff was very friendly. But this is definately not a 4 star resort and the term all inclusive is a bit misleading. While everything is free you have to order everything and sign for your food. This would have been helpful information to know before you got there so you weren't wondering where you get your food.

a clean hotel with attentive staff.

This place seems to be going down hill. I have stayed here a few times in the past but will not stay there again. Sorry to say