Cancun

Everything about this trip was perfect from the time we walked through the front doors to the time we left! The room and view was amazing, food was delicious and service was extraordinary.

Excellent, welcoming, relaxing vacation. Everything that a vacation should be.

Great resort and so clean. Staff are always warm and wonderful and available all the time to assist. I have gluten issues and the chef was great making sure there was gluten free food for me, delivering a covered plate to me at every a la carte meal and assisting me at the buffet. Very kind and accommodating. I recommend this resort for families and couples.

We had an absolutely amazing time at this hotel! It is smaller but was absolutely perfect for us, I do not think we would have had the same experience at a larger resort. The pool and beach areas were both fantastic and it was definitely the cleanest stretch of beach around us. There are cabanas that can be rented for a fee but we never found it difficult to find beach chairs if you got to the beach at a reasonable time as they do not allow people to claim chairs before 8am. There was some sargassum at the time we went but not enough to stop us from being in the water. The bar was in the lobby area and we made lots of friends chatting while drinking at night. This is not high level luxury but we thought it was a lovely property and the size made it easy to make friends. We saw children while there but there are no kid specific activities so I would say this is more of an adult orientated hotel. If someone is a huge foodie this might not be the place for them as the choices at the buffet tended to be similar from day today but we were not super picky and able to enjoy ! One party member is celiac and found options limited but could still eat; another had nut/seafood/ coconut allergy. Chianti and umami were able to accommodate her allergies and she was able to use discretion at the buffet. You are not allowed to take food from any restaurants even as leftovers so make sure you eat your fill as after 10pm there is no snacks etc available. All the staff were extremely kind and knowledgeable. It was extremely easy to catch the bus anywhere from the front of the hotel. We booked our excursions on our own but they have staff who can assist with this at the hotel. Overall we all had an absolutely amazing time and would go back !

We had a great stay at Sunscape Cancun! We went with 3 families and it was perfect for us. The kids pool and slides kept our kids very busy and the Kids Club was great at entertaining our children so we could have adult only meals occasionally. They even take 3 year olds which is hard to find at an all inclusive. The food at every restaurant was delicious! The buffet was a highlight because it always had great food and something for everyone. The beach was beautiful and great for swimming. Powdery, silky sand! Entertainment at the hotel was also top notch!

Overall good stay

The hotel has potential but needs an update really bad - maintenance is key and it's clearly lacking - out of order signs littered this place and it's unacceptable. The elevators are also a huge problem - they had one down all week and it was a topic I heard a lot - sometimes you're waiting 15 mins to get a lift. Also WIFI did not work AT ALL. I had to pay 18$ a day for roaming to even have a chance at doing anything the wifi constantly connected but “no internet connection” the TV was also not working right freezing constantly due to lack of internet. Food - a la cartes aren't bad but nothing special. The buffet was very repetitive. Some things that stood out to me was there was no bacon at breakfast, and there's no toaster. Bread in abundance but never seen a resort with neither of these things. Other negatives - very hard to get a server to bring you a drink or clear your table and the stations were only half open and the resort was at capacity. Another mention “free room service” is not free they have a surcharge - very misleading. Bars / drinks - I get it's a family resort but everything shuts down at 11 - even the night club and sports bar. This was a surprise but that wasn't the worst part - when booking I was booking the “all inclusive” package stated it was unlimited local and imported alcohol - this was a lie - I couldn't get anything but local unbranded spirits that were almost undrinkable. All the alcohol on the shelves they display are for “members” which I never knew. One other mention - the beach bar was not open one time all week so you had to go up to the pool area to get drinks.. when do they open this? They said they're at capacity. Rooms - room was large but extremely outdated and run down. Mini fridge was broken and needed replaced. Safe was locked and couldn't get in. Bathroom door was broken and wouldn't close all the way (great way to kill the romance). Our patio door was broken - locking latch broken, exterior handle missing and the made the loudest screech when opening and closing. They did although keep the rooms pretty clean but desperately needs an update. Also booked “partial ocean view” only view to be had was if I leaned over my balcony. Staff - here's the only thing keeping it alive. David from the sports bar was awesome, he made my drinks somewhat drinkable as well as Israel at the pool bar, great guy. Lastly we met Alain who was a manager in the restaurants he was a saving grace and the only reason this will get a 2 star rating vs a 0-1.

This is our 2nd time staying at this resort and it truly is 2nd to none. We travel more than most so have a strong opinion when it comes to resorts. I actually suggested to my wife that we go somewhere else next year, she responded with'why would we go anywhere else when this is so perfect'? The roof is a 10, the service is a 10, the rooms are a 10. Sandles resorts do not compare to this resort; if you are thinking of headin got Cancun this place is a must!

My fiancé, my son, and my infant all got sick from the food here. The buffet was awful at every meal and I barely ate so I wouldn't get sick too. The restaurants you have to book at 8am fill instantly, and the food is still mediocre. The sink in our room was broken. Housekeeping barely showed up, even after complaining about dirty sheets. We were making our own beds and pool towels looked dirty. The kids club is pointless because you're expected to check on your kid every 25 minutes, which defeats the entire purpose. Service felt inconsistent and honestly biased. Staff seemed far more responsive to Spanish speaking guests. We often struggled to get assistance despite being respectful and tipping regularly. I asked four people for a highchair before grabbing one myself. Room service rarely answers and every person gives different information about payment. A couple staff were great, but most weren't. My fiancé went to the front desk multiple times to complain and was told he'd be contacted by the manager or owner. No one ever followed up. The photos online make this resort look completely different from what you walk into. For what we paid, this was unacceptable, and this will be the last time I book through that site. I expected them to vet properties better than this. I wouldn't recommend this place for anything but unfortunately I have to give an option

The resort stuff was very friendly. The experience was okay. The food was not that great. They should have more sign at the food area that shows which food has pork on it or mixed with bacon or pork for people who does not eat bacon, pork and sea food. There was some lizard walking/running around the resort. I would rate 3 out 5. I would not recommend any friends and family to go for this resort. Thank you.