Negril

We returned to this resort as we absolutely loved it 2 years ago. Apparently there is a new General Manager and we noticed a few disappointing things. But overall, another great vacation. You can't beat the beach and phenomenal sunsets!

The hotel and everything was lovely. Only thing it would be nice to be able to hang towels in the bathroom after they have been used.

We loved our time at CSA! It is a resort where you can do nothing or do everything! We snorkeled, played tennis, pickleball, did yoga, swam, took a catamaran and swam in caves, we danced...and then we spent time in the beach reading and taking in the sun! Shout out to the entertainment directors, Renaldo, Kayla and Shanya, plus Natalee and Natalia! The staff were so kind and giving. Special shout out to Ultimates heart! Love your love of the animals!

We enjoyed our time at this resort. The resort is provides a good mix of all the amenities associated with such a large property as well as providing a sense of intimacy through all the pools and beach area. The rooms were very clean and comfortable with ours having an awesome view of the water. The food was excellent and the staff were friendly. Stepping up to the platinum level was well worth it because of the amazing butler service, the upgraded room, and the platinum lounge.

My husband and I and our 8 and 10 year old daughters stayed here for two weeks in early February. Based on the reviews and the hotel rating we were expecting a luxury resort on par with the Grand at Moon Palace that we stayed at in 2023. Beaches Negril definitely did not live up to our expectations, especially given the high cost. I want to be clear that the staff at Beaches Negril are great but the resort itself is in dire need of some major upgrades to make it worth the high cost. Accommodations: The oversized family Concierge suite that we initially booked was horrible. The furniture was broken, drawers wouldn't open or close and the cabinet door was hanging off the hinges. The kids daybed/trundle bed was super uncomfortable with squeaky springs digging in. Neither girl was able to sleep the first two nights (which meant none of us slept). The second night our eldest tried the pull out chair which was creaky but marginally better than the trundle. We were able to arrange to move to an adjoining room where both girls got their own beds but had to pay an additional $13,000 cad (due to all the concerns raised here, we were refunded 10% of the upgrade fee upon check out). That's over and above the already exorbitant cost of this trip. About a week into our stay, a pipe burst and we didn't have water in our rooms on three separate occasions. One day we had no water in the room for 11 hours in a row. On another occasion, after the water turned back on it ran dark brown for a while which was unsettling. We were offered a “hospitality room” to shower in which we declined. Also, housekeeping was super inconsistent- sometimes they'd be done 11, other days not till 4 and we'd often have to ask 3 or four times to get our coffee and waters replenished. Food: We were served an almost totally raw steak at Stella when we asked for it to be cooked medium. They also served us spam (told it was ham) on the classic eggs Benedict. We also received more than one nearly raw cheeseburgers at the BBQ place on seperate occasions. I was often served drinks in dirty glasses. At one point I was given a martini in a glass with lipstick all around the edges (watched the bartender get it from a dirty dish tray and rinse it briefly) I mentioned politely that the glass was dirty and she poured the drink into another glass and handed it back to me. Finally, my husband was sick for a few days from something at the buffet. Amenities and grounds: the pool furniture is falling apart and very dirty in some places and the pool water at the water park is murky. There is nowhere comfortable to hang out before dinner that is air conditioned. We played pool before dinner most days but the space is not air conditioned and could be very hot. They were also doing construction in the lobby bar on multiple days and there was noise and sawdust everywhere. The water feature/stream that usually runs through the property is empty with exposed pipes etc and the children's pool is disgusting. They were also pouring concrete throughout the resort and where the pipe burst the area is torn up just next to our building. There is no bank machine on site. They will allow a one time cash advance for $100 but that's it and the “no tipping” policy is no longer in effect. We were told that on the first day and it was clear that tips were expected by some. We were told by our travel agent that there was no tipping so we didn't have enough cash. I had to pay $25 usd for a taxi to go get money out. Lastly, the bathrooms throughout the resort are in pretty rough shape. Toilets don't flush consistently or powerfully, lots of the doors don't lock properly or at all or have broken slats. Many of the taps are loose or broken. Overall we made the best of things but we will not be back nor would we recommend to friends or family. The value is just not there Iand I wouldn't rate this resort more than 2 stars. I reached out to Sandals customer service and they offered sandals reward points valued at around $200 usd but wouldn't not consider any further compensation despite everything listed above. Would absolutely not recommend.

I checked in April 1, 2024, after a extremely long bus ride. Was not greeted by the most pleasant until person until another lady took over and assisted me. I upgraded to the Azul section on the main floor suite 1011. They accommodated me with the room I wanted which was nice. No water or welcome drink provided but when I was checking out, someone was checking in and she was welcomed with a bottle of water. Not a big deal just noticed. Room was very clean, beds were comfortable and air conditioned was really good. Flat screen smart tv, which I was able to connect my Netflix and Prime. Please be aware that there are no beach towels provided as stated on their website so bring one if you need. There is a shortage of water so you may not get clean towels everyday. The new pool was nice and clean however the steps leading down were extremely slipper any my son fell and bruised his leg badly. I also witnessed others falling and had to warn them. I suggest putting a sign as a beware or but something on the stairs. We had the all inclusive package and the food was decent most of the time, with different options to choose from. The people for the most part were very nice and welcoming however there are a few bad seeds, bartender rolling her eyes when asking for a drink, almost like they hated being there, no smiles and almost rude like you were disturbing them. The resort was clean and well kept, a few things that needed to be updated but not bad for a three star. I would definitely recommend this place if you are just looking for relaxion. If you want to party then go to the beach. The only downfall is a lack of sun shade and umbrellas at the sister resort Legends. Crammed in lounge chairs on a very small beach. If you are a snorkeler like me you have to go to the reef because I didn't see anything off the beach. We paid $50 US each to take us out in a glass bottom boat that you can find off the beach. Don't waste your money on expensive trips, I was able to see a sea turtle and Manta ray among a lot of other beautiful fish. Overall I would come back and would recommend.

First time in Jamaica. Have to learn how not to be in a rush. Staff is great and friendly but work at Jamaican speed. But you are on holidays. Cannot beat the beach and ocean. Calm warm water.

I love this place. The customer service is top notch, from wait staff, to the front desk, to the bar, to the housekeeping. Everyone was super professional, and friendly. The room I stayed in was a good size. The bed very comfortable. Coffee maker was replenished every day. There was a mini fridge available. COCO is close to conveniences. The only thing I could pick on was the Wifi coverage. The signal was very weak while in the room, but once I was on the common grounds, the signal was sufficient. I have to talk about the pools as well. Super clean, very pleasant, never crowded, but I did travel during slow season. Security was always around, but if youre not looking for them you may not see them. This, for me was a plus. I felt very safe staying at coco.