Negril

We stayed at Couples Swept Away in Negril, and the service was truly outstanding. Every staff member we met was friendly, warm, and eager to help. One moment that really stood out was when my wife went for a walk to get in her 10,000 steps and two staff members kindly checked in with her to make sure she wasn't lost. Such a thoughtful touch. Our room was cleaned daily and always stocked with our preferred beverages. The food selection at every meal was excellent, the public washrooms were clean, and the entertainment each night was great. The sunsets were absolutely spectacular, and we even made an unusual “friend”; a curious stingray joined us during our morning swims in the Caribbean Sea. The glass-bottom boat tour is a must-do (Julian made it especially fun), and we enjoyed the silent disco, the entertainment activity options, and the fantastic coffee bar. Overall, an amazing stay, relaxing, fun, and full of memorable little moments. We will definitely be returning and this time we will remember to bring cat treats for the resort cats who visited us.

Not at all impressed

Very dirty dishes at buffet

I would rate this hotel as a 3 stars and there is no service

Overall the experience was good after moving from the original room location the was great. It seems they try to stick you were ever they can. Don't be shy to ask for a new room. Restaurants were good and buffet was also good where the wheels came off was the beach dinner for my wife's 60th birthday for,6 people,$475 usd we were expecting a high end experience. This was not the case all the proteins were over cooked and dry, very poor lighting and just ok service. I don't like to complain but we would have been better served by going to the buffet and taking it to the beach. DO NOT spend your money on the beach dinner.

This is NOT in fact adults only. All the entertainment and restaurants are on the family side, so you are constantly surrounded by kids. Even the excursions have parents and their children. The hot tub was not hot and the jets were not working and was also located on the very opposite side of the resort, on the FAMILY side. Staff seemed miserable and took their time doing every thing. Our butlers in diamond club were the only exception to that. Food was not great, I do not eat sea food and there were not a lot of options for me. The pool was FREEZING and the resort is very very windy, every day!! The beaches were little patches of beach, the big beach with entertainment, again all on the family side. The soaker tub in our room took over an hour to fill up with hot water.

My husband and I and our 8 and 10 year old daughters stayed here for two weeks in early February. Based on the reviews and the hotel rating we were expecting a luxury resort on par with the Grand at Moon Palace that we stayed at in 2023. Beaches Negril definitely did not live up to our expectations, especially given the high cost. I want to be clear that the staff at Beaches Negril are great but the resort itself is in dire need of some major upgrades to make it worth the high cost. Accommodations: The oversized family Concierge suite that we initially booked was horrible. The furniture was broken, drawers wouldn't open or close and the cabinet door was hanging off the hinges. The kids daybed/trundle bed was super uncomfortable with squeaky springs digging in. Neither girl was able to sleep the first two nights (which meant none of us slept). The second night our eldest tried the pull out chair which was creaky but marginally better than the trundle. We were able to arrange to move to an adjoining room where both girls got their own beds but had to pay an additional $13,000 cad (due to all the concerns raised here, we were refunded 10% of the upgrade fee upon check out). That's over and above the already exorbitant cost of this trip. About a week into our stay, a pipe burst and we didn't have water in our rooms on three separate occasions. One day we had no water in the room for 11 hours in a row. On another occasion, after the water turned back on it ran dark brown for a while which was unsettling. We were offered a “hospitality room” to shower in which we declined. Also, housekeeping was super inconsistent- sometimes they'd be done 11, other days not till 4 and we'd often have to ask 3 or four times to get our coffee and waters replenished. Food: We were served an almost totally raw steak at Stella when we asked for it to be cooked medium. They also served us spam (told it was ham) on the classic eggs Benedict. We also received more than one nearly raw cheeseburgers at the BBQ place on seperate occasions. I was often served drinks in dirty glasses. At one point I was given a martini in a glass with lipstick all around the edges (watched the bartender get it from a dirty dish tray and rinse it briefly) I mentioned politely that the glass was dirty and she poured the drink into another glass and handed it back to me. Finally, my husband was sick for a few days from something at the buffet. Amenities and grounds: the pool furniture is falling apart and very dirty in some places and the pool water at the water park is murky. There is nowhere comfortable to hang out before dinner that is air conditioned. We played pool before dinner most days but the space is not air conditioned and could be very hot. They were also doing construction in the lobby bar on multiple days and there was noise and sawdust everywhere. The water feature/stream that usually runs through the property is empty with exposed pipes etc and the children's pool is disgusting. They were also pouring concrete throughout the resort and where the pipe burst the area is torn up just next to our building. There is no bank machine on site. They will allow a one time cash advance for $100 but that's it and the “no tipping” policy is no longer in effect. We were told that on the first day and it was clear that tips were expected by some. We were told by our travel agent that there was no tipping so we didn't have enough cash. I had to pay $25 usd for a taxi to go get money out. Lastly, the bathrooms throughout the resort are in pretty rough shape. Toilets don't flush consistently or powerfully, lots of the doors don't lock properly or at all or have broken slats. Many of the taps are loose or broken. Overall we made the best of things but we will not be back nor would we recommend to friends or family. The value is just not there Iand I wouldn't rate this resort more than 2 stars. I reached out to Sandals customer service and they offered sandals reward points valued at around $200 usd but wouldn't not consider any further compensation despite everything listed above. Would absolutely not recommend.

Well situated for town, eating out and right on beach with restos/bars next door, this hotel is great for a flexible vacation without organised trips/meals etc., allowing you to experience a bit of the "real" Jamaica. Tours, excursions and facilities widely available too from beachside vendors.

This was our 3rd time here....excellent place to stay. We walked around & immersed ourselves in the culture of Jamaica's west end - the sights, food and especially the people are wonderful. Great to call the SamSara home during our stay. Thanks to all the staff including Jennifer, George, Melvin, Nestor, housekeeping and of course Tina Marcia! We'll be back...see you all soon. James & Kerri Matthews

I love this place. The customer service is top notch, from wait staff, to the front desk, to the bar, to the housekeeping. Everyone was super professional, and friendly. The room I stayed in was a good size. The bed very comfortable. Coffee maker was replenished every day. There was a mini fridge available. COCO is close to conveniences. The only thing I could pick on was the Wifi coverage. The signal was very weak while in the room, but once I was on the common grounds, the signal was sufficient. I have to talk about the pools as well. Super clean, very pleasant, never crowded, but I did travel during slow season. Security was always around, but if youre not looking for them you may not see them. This, for me was a plus. I felt very safe staying at coco.