Jamaica

Overall stay was fine.

Nice small couple resort, we had the Ocean Junior suite, spacious, clean. however, our Air conditioning stopped working 3rd day and although we asked for it to be repaired three times, never was. weather was very windy so only got 2 dives in. Dive shop will not go out if there is a bit of wind. We do think they could have made an effort to go a bit further where the water was more protected and diveable, :( dive staff not too interested in going out, or even being friendly. just one dive master actually took the time to talk to us. food was good, excellent in a la carte restaurants, buffet good. beach small but plenty of room for everyone and well kept. service in general is excellent. We would not go again because we are avid divers and even though we knew this was not a dive destionation, we were dissapointed in the service of the dive shop. however if looking for a quiet, well run couples location, this is a good choice.

We returned to this resort as we absolutely loved it 2 years ago. Apparently there is a new General Manager and we noticed a few disappointing things. But overall, another great vacation. You can't beat the beach and phenomenal sunsets!

Our daughter & son-in-law brought us here as they have been here many times. The friend (staff) they have met in the past still remember them which was impressive. The politeness of all the staff was amazing. Chevar, Crazylegs, Ghandi, & so many others. Food was very good but maybe could have been kept heated a bit better, but still good. It was low tide season so not much of swimming or snorkling right out front. Obviously not their fault.

We stayed here for our 30th anniversary in the Diamond Club section and had a great time. Food and beverages were better than expected. The hotel is showing regular wear and tear due to the weather and salt water, but the grounds crews are constantly cleaning and fixing things. This did not bother us at all. We will definitely be back again with friends and family.

Hotel is good. Can see that there are a lot of details that need to be addresses - poor painting, cables exposed, wires exposed. Lots of staff agrees with you just to shut you up. Some servers are great, while others are just slow and lazy.

The staff were great, room was awesome. There was no lounge chairs around the pool and a great need for more lounge chairs and umbrellas on the beach. For the amount I paid I had great expectations. Couples swept away had diving included, snorkeling included and a nightly boat cruise. For the $8000 I paid I felt the food could have been better and the quality of liquor better. I will not return…

We arrived at the hotel a little after 10pm Wednesday Feb 19th. Upon check in we were informed we got a ground floor which I had specifically requested not to be on. As soon as I opened the door to our room, the stench of musk and mold was so strong and the room was so damp. We brought in our things and started to look around and within seconds of looking in the bathroom found a cockroach. I got all of our belongings out into the hallway and my husband went up to the front desk to tell them we would not be staying in that room. They moved us to the third floor and again within minutes found another cockroach and the AC didn't work and was humming extremely loud. Went down to the desk again they told us they had no more rooms and would move us the next day. They said they would spray the room for bugs but we had to be out for an hour. So it's now almost midnight when they come, luckily we were travelling with my mom who had her own room so my kids were able to sleep there for the night as everyone was already exhausted from our long travel day. My husband and I were finally able to enter our room at 130am. Sleep wasn't great as it was hot in there. The next day we got moved to the 5th floor. The room still had a damp feel to it but was much better then the others and the view was beautiful. The rest of our vacation was fantastic. Deandre (spelling?) at the swim up bar was absolutely incredible and made our trip that much more great. Whenever he spotted us he would yell out and say hi, always made a point to come check on us when he was out cleaning up cups and such. He was an amazing person and made the best blue Hawaiian drinks. The beach was beautiful down by the nude beach. I found it better down there as there was more shade for the kids. The food was good however on our last two days the lunch buffet was moved to the round restaurant and I found the selections over there to be lacking and disappointing. My son and nephew (aged 7 and 8) wanted to try the kids club on one of our couple last days there, I was apprehensive but I had been seeing the people who run that group all week and how great they were with the kids, so we put them in for a couple hours in the afternoon and absolutely loved it. They wanted to go again the next day this time for the whole day. I can't speak lore highly of the girls who run that club. They were amazing. We had 3 a la cartes. The first being at the knife. I ordered my steak medium well and it was more like medium rare. It was fine I ate it. Our second was at the Italian restaurant and let me say this, I am still thinking about my meal. It was excellent. The service was great, the view so pretty and the food SO SO GOOD. Wish we would have booked there twice. Our third dinner was again at the knife. I again ordered medium well and this time it came out so rare. It's my fault I didn't say anything I didn't want to send my food back so I just didn't eat it. It was a pretty disappointing meal as my husbands steak was also pretty purple. Overall we had a really good time. It was our third time here and our kids first time. The staff are seriously amazing for the most part. You do get some who aren't to thrilled to be working but that's anywhere. I think the resort could use some extra caution in regards to how slippery it gets when wet. The bridges over the pool and the tile by the buffet are dangerous. I seen multiple people slip and I can't count how many times I almost fell coming off the bridge (even being cautious because I knew how slippery it was) The entertainment was great. They always had stuff going on. If you want a good seat by the pool you need to go before breakfast and save your seat because by the time you come out, they are all gone. I never had any problems finding chairs on the beach but like I said, further down. The hotel could definitely use some updating, it's pretty dated. And there were times I saw more cockroaches in the hallways. Overall, we really enjoyed our trip. I would bring my kids back here again. Just really hoping they do more about those cockroaches and the dampness of the rooms.

Hotel staff's was above what was expected every one was extremely informative and helpful for all inquiries. The buffet was beautiful and a nice variety everyday. The ala cartes were very well prepared and done to perfection.

The hotel and everything was lovely. Only thing it would be nice to be able to hang towels in the bathroom after they have been used.