Iberostar Waves Rose Hall Beach

We were amazed from the second we arrived at the resort. The beautiful front desk staff were expecting us upon arrival and checking in was already organized and prompted to our astonishing room. From there we were introduced to our beautiful and wonderful concierge Jalecia who made our stay immaculous and unforgettable. She really made us feel like home and she was extremely helpful always happy to see us. Housekeeing was perfect, The restaurants and staff were all great. Pools were a lot of fun again with great staff. Beach and amenities were great and clean. Great nightly entertainment and the lobby staff was amazing.
Thanks everyone for your professionalism and at the same time always smiling and helpful. This resort is highly recommended. 5 stars guaranteed. [Details]

Hotel was good. Great service and food. Most of the staff were very friendly and helpful. Our room was a little blah but we didnt spend that much time in it. [Details]

Unfortunately, our flights were cancelled repeatedly so we could not make it to Montego Bay for our long awaited holiday. The Iberostar Rose Hall Beach was not willing to reimburse our Premium costs for our 10 day stay so we will avoid Iberostar in the future on other trips that we take.
So sorry to hear that your company is so visitor unfriendly:) [Details]

This is our second time at Iberostar Rose Hall Beach. We love the resort. The beaches are good, can snorkel, staff our great. Lots to do. Food excellent and lots of variety. Loved that we did not have to book a la cartes at every place. Makes things less stressful. Only complaint I would say is Evening entertainment can use some improvements. The music is so loud we could not stay to watch the show. We did enjoy the locals coming to bring there items to sell. However as long as they don't clutter the beach and block the view is fine. Which they did. We love it at this resort. Have recommended it to lots of people and would go back. [Details]

This was our 5th visit back to this hotel. The grounds and hotel have been well maintained. As an animal lover, I am so pleased that the hotel has created a safe place for the cats and is able to visit and be with them!! WOW, this will keep me coming back. I can say the only thing that needs improvement is the waitresses in the buffet area. We used to tip them well many years ago when they took care of you, but now you almost have to take care of yourself. All the other staff were amazing. [Details]

We stayed at the Iberostar Rose Hall Beach for 6 nights and we had a bit mixed experience regarding their services. We were deeply disappointed by the lack of children's activities in this location and also the professionalism of the hotel staff overall. We would say 1/3 of the staff we have encountered were courteous and knowledgeable of their duties. We also experienced some degree of race motivated differential treatment during our stay there. We wouldn't recommend this hotel to our friends or family. [Details]

This is our 2nd time at this resort and we will return for a 3rd trip. We had no complaints from 2018, but they have outdone themselves during our 2020 trip. Food was even better this time. Absolutely loved all the jerk options. Had lunch everyday at the beach buffet and it was always delicious. Love all their fish options. Ate at the steakhouse 2 different nights and steaks were perfectly cooked. Delicious. Anyone should be able to find something delicious to eat here because they cook dishes from just about every culture and are delicious. The perfect opportunity to try foods from other cultures. Room was always well maintained. Check-in staff were courteous and check-in went smoothly and Tash, our concierge was so welcoming and helpful throughout our week. Nice to see one of our favorite lobby bartenders, Patrice was still here and absolutely delightful to interact with. Our favorite beach waitress, Monique was here again this year and she did not disappoint. All the bartenders and waitresses were so friendly and you could always hear some of the waitresses singing while they worked. The entertainment staff at this resort are phenomenal and even can get the quiet and shy folks participating, which they did with my quiet hubby. These are committed and hard working people and deserve the utmost respect for the wages they make. Tipping is our number 1 priority when we vacation at these resorts and although I have witnessed many who do not, they are still treated well and with respect by the staff. We actually visited the resort next door as an option to upgrade but prefer Rose Hall Beach. Actually saw and chatted with folks from the 2 adjoining resorts and they preferred this one for various reasons. Can't say I blame them. Can't wait to return next year. [Details]

We are a family of 5 and just returned from the Resort. It was absoutley amazing week. The resort is beautiful, food is so delicious and was everywhere anytime of day. Beach was amazing, staff on the beach were tentive and friendly. Staff throughout the resort were all very nice and tentive. Very clean and well maintained resory. Now the entertainment thats where this made our week. It was beyond amazing from sun up to sun down. The entertainment team made up of Chocolate, Macaroni, Lettuce, Sparkles,French Fries, Angel they were awesome. My kids especially loved Macaroni, and he knew my kids by name. So many fun entwrtain games/entertainment during the day and amazing shows at night. It was such a great week would defintley return. [Details]

The Iberostar Rose Hall Beach is a grand hotel, with extremely friendly staff - however is now getting to a point now where "wear & tear" (age) is showing.
As we eat early evening, could only get into a specialty restaurant on night 4 of our stay, but it wasn't worth it. They were fine but absolutely nothing special.
Our room was OK, but nothing 'superior' as it seemed to indicate in booking description.
Our 4th floor balcony has a solid wall, so sat on chair all you could see was rooftops! [Details]

Stayed here seven years ago, same group of 10 people. We all paid for the same package, 3 couples got Ocean Front Rooms and the other 2 Ocean view only and was so so. had to request the same as the other and finally got it. Starting to show it age. Over all still very nice.
Selection of Pool drinks were different from Lobby Bar, like brand names vs local brands. [Details]

My wife and I got married in July of 2018, and everything was beautiful until it came time to pay the resort. We had paid our deposit upfront for the resort and decorations and everything else was paid upon checkout. After the payment was processed through our credit card, nothing was posted weeks after. We had contacted the resort and our credit card company multiple times to see what the issue was. After no response from anyone at the resort (front desk, accounting department, wedding department), we followed up with the credit card company again who advised the charge is still authorized to be put through and they weren't sure what the hold up was, but they had 180 days to process it. Fast forward to today (December 20, 2018), low and behold the charge is finally posted for $9600 5 days before Christmas; 161 days into the 180 day threshold. How is this acceptable service after your paying customer had attempted to contact your resort and company multiple times to resolve this issue, but never received any correspondence or communication? This ruined our memories of our wedding and your resort chain! We had brought upwards of 60 people to your resort and you better believe we will all be spreading this word about the despicable customer service we have received. Going 5 months without any communication whatsoever to posting a gross transaction on our account with no notice is unacceptable. This will not be the only site I will be leaving our review on. I hope others stay away from this resort for large groups and weddings as this is the type of service you will receive. Absolutely awful! [Details]

This was our 4 time at the Iberostar Complex in the last 5 years. (3 Iberostar Beach, 1 Iberostar Suites). This truly is our home away from home. From the moment we board the bus to the time we leave our experience each time has been wonderful.
The food! Such a variety! The buffet is fantastic. It's where we prefer to dine however this year my parents joined us and we experience the Steakhouse and Cajun Specialty Restaurants. Absolutely wonderful!
The staff go above and beyond to make sure your stay is the best it can be. From housekeeping to bartenders. Grounds keepers, entertainment staff to waitresses...you are always greeted with a smile and never have to want for anything. I cannot say enough about the wonderful staff of this resort!
The beach is fantastic. You cannot go wrong with warm a Caribbean sandy beach! We enjoy the down season of October for many reason most of which is the lack of crowds. No worries about not having a chair. There's also LOTS of shade on the beach and around the pool if that's what you prefer. The infinity pool and swim up bar are pristine as well. The entertainment crew keeps things fun around the pool and beach! For those that don't want to leave their lounger to get their drinks, "No Problem", they come to you! There's also free room service if that's something you look for as well.
We'll be back next year. Can't come soon enough! [Details]

Great hotel for a little R&R.
Staff were all very friendly and helpful. Rooms spacious and clean. Food was good. Staff did an amazing job of decorating and putting on a Halloween party on Oct 31st. Buffet decorations and food for Halloween were absolutely wonderful!
2 very large pools, with a hot tub attached - you may find an activity going on in one of the pools during the day - other open for free swim or just sit and chill!
I am a beach person, lots of trees so you could sit sun/shade and enjoy ocean.
Met lots of other people. But resort was not very busy do to off season (temp was 90 every day)
Transfers from airport were on time. I liked that this resort is only minutes from Sangster airport - have traveled for over an hour to other resorts, see now that is not necessary.
Will be back! [Details]

No complaints ! The staff and the food was amazing ... 5 DAYS was too short :) [Details]

Overall, the hotel was nice. The room and grounds were clean, the food selection was good and pretty tasty. However, I do not think it to be a 5-star resort. The lazy river wasn't working properly, the food that came to the room via room service was not good the few times we ordered it, the front desk staff were difficult and unfriendly, and a staff member tried to rope my family into attending a time-share seminar when all we wanted to do was relax. [Details]

Location, staff, buildings, grounds, meals and security are all 5 Star. The pictures do no show how nice it is. [Details]

My son and I visited Iberostar Rose Hall beach , Dec. 10-17. This resort is very nice,good food (always a large selection) and the workers were great.
The weather was not the best but we did not let that damper our vacation. The beach was nice but considering the weather , the water was merky. The pool is also very nice.
Bring your own straws if you like to use them for the slushy drinks....Dirty Banana...yum.
We had a great time at Iberostar. I would definitely go back again. [Details]

Lovely resort, staff, beach, loved having an oceanfront room it was so beautiful and relaxing. [Details]

Staying at Iberostar Rose Hall Beach was fantastic. Great staff and service. Great accommodations and location. Had a great time. [Details]

This resort is just the right size. Easy to get around. Food was excellent, staff couldn't have been better - always accommodating and ready to assist. Our best pick yet for an all inclusive holiday. [Details]

Great People .... Had a great time. Would definetly recommend [Details]

When I checked in as I travel alone. I asked the receptionist to give me a room that was close to everything. In other words, I wanted the dining room, main bar in a circle. Couldn't ask for anything better. My room in the 12 series, there was an elevator, that went down to the pool & a small walk across the pool,to the main dining room, a la carte restaurants, pool bar, etc.
I had a steak at the there steak house on the beach & I was in heaven. Never ever had a steak that was so tender & fantastic taste, yum, yum.
Went to the Japanese restaurant, which was quiet entertaining from the chef.
Entertainment at night was very entertaining, especially the night they told a story of their country when they separated from the British Empire, by dance. [Details]

The staff were AWESOME and very friendly. The Food was the best I have had in years (first trip to Jamaica). This was a small resort which suited us just perfectly. [Details]

Very impressed with this hotel , food was good , room clean with nice view , friendly staff and always there to help you .
Great beach and pool .
Fast check in and check out .
Would recommend this hotel to anybody [Details]

We enjoyed this vacation. The people, the food, the entertainment and resort overall was amazing. Found there to be great variety at the buffet restaurants and the al carte. Daytime and nighttime entertainment did not disappoint. We were however disappointed with our room and after being switched things still were not great. Rooms need renovations, musty smelling and noticed mold on mattress on last day. Beds were uncomfortable and pillows lumpy. Our thermostat did not control the temperature/humidity very well but was replaced by staff after we spoke with the front desk. [Details]

Very nice hotel! Perfect service, nice people, very clean. Food at the main buffet was great! Can not say the same about la carte restaurants: just good. Definitely would recommend this hotel to my friends. Only one thing we did not like: you can not go to other next-door resorts (same chain): Iberostar Rose Hall Suites and to Iberostar Rose Hall Grand resort, even to have a look... It is strictly prohibited. Overall impression about Beach resort is very good! [Details]

beyond expectations, clean, staff very polite [Details]

Fantastic! The best part was the approachability of the staff, and the welcomeness we felt the entirety of our stay. The hotel itself was gorgeous, and the restaurants were phenomenal. We were recommended fantastic tours, we thoroughly enjoyed both that we went on. Would recommend. [Details]

Our week's stay at the Resort was well worth it!

Entertainment provided by the hotel was upbeat and ok.

Our breakfast invitation to see and experience the Iberostar-GRAND side of the Hotel chain next door, was a torturing sale pitch for over 2 hours to get Membership in their elite Club at a draining price to your bank account if you fell for it! Anyway , we got an approx. 1 hour excellent free -Spa treatment for 2 out of the invitation. [Details]

Went for a family vacation and had a great time. Would definitely recommend for just adults or family! [Details]