Riu Palace Aquarelle

We had a wonderful week celebrating our Anniversary at the new Riu Aquarelle. The food and service at this hotel is top notch and all of the staff are friendly and welcoming. Unfortunately we had to deal with a hurricane during our stay and everything we had planned to celebrate our anniversary was cancelled. My only negative feedback is the photo shoot I had booked on the beach for the day before the hurricane got cancelled (not sure why as the weather was beautiful that day) and no one bothered to communicate to us it was cancelled. If the hotel really wants to excel in their service they need to improve how they communicate changes/cancellations to clients. Overall all we had a great week and love Jamaica. [Details]