Grand Palladium Punta Cana

We were disappointed with our stay at Grand Palladium Punta Cana. Our room was disheveled and our sofa bed mattress was stained and smelt strongly of urine. The service was pretty deplorable - multiple attempts to call for room service (to switch the sofa mattress, get clean towels, extra water) where no one ever showed up or no one picked up the phone and we had to go to the reception desk to inquire. The kids pool was under construction until the last day of our stay and we didn't know ahead of time. Slow service at most breakfast and dinners where sometimes we never got the drinks we ordered. And although we were supposed to have a few a la carte dinners included there was no availability. [Details]

Rooms need some TLC. Appeared pretty clean. Water issues in the shower, broken tub faucet. Could not get the hot then could not get the cold water. Then, no water in the night. Cockroach in the middle of the night greeted me on the 3rd floor in our bathroom.
Back of coffee machine had some brown stuff floating in it.
Could have had better music. Entertainment programs were too late in the evening. Resort was very large. [Details]

Ma famille et moi avons passé de belles vacances dans ce complexe. Aux beaux jours, l'eau de la plage avait une couleur incroyable, j'étais pleine d'énergie, l'hôtel est très bien, les employés sont sympathiques, beaucoup parlent français, je n'ai pas pu visiter tous les restaurants, car il y en a plus des nuits que nous y étions, la chambre était bien. [Details]

Location , Services and
Food was Great [Details]

J'ai passee un excellent voyage ,j'ai eu une tres tres belle chambre propre calme bien placee et surtout proche de la plage
Je suis tres contente j'avais eu un service impeccable au niveau de Guest service
Le personnel est tres aimable et ils font un excellent travail La prpprete de la chambre,les piscines , les restaurants et les nourritures super super bon et exceptionnelle ,la securitee partout
les shutles bus qui amenent les clients a leurs chambre sont disponibles tous le temps,un emplacement impeccable de l'hotel au bord de la belle plage Bavaro Beach
J'ai meme eu l'occasion d'assister a un mariage au TRS au bord de la plage j'aqi adoree cette evenement
Tres bonne organisation du personnel qui donnent tous le temps au clients un excellent service,sont tous la toujours presents et partout, la reception appel regulierement pour voir si tous va bien s'il manque quelques choses
L'animation pendant les soiree etait magnifique avec des groupes de chanteurs qui ont une tres belle voie et font beaucoup d'ambiance durant la soiree

Je donne vraiment 10/10 car je ne trouve aucun commentaire negatif ou quelques chose qui ne va pas [Details]

Great nice hotel [Details]

I had a wonderful time! The server Biki was fantastic and made us feel like family. The POP member Luis was also fantastic. The food was good and the rooms were wonderful. Cannot wait to come back! [Details]

The resort was gorgeous. We had exceptional service at the main pool and felt so incredibly welcomed. The rooms were comfortable but we had a lot of issues with water. (No hot water, and toilet kept breaking). As well, there was so much staff in our building that it was constantly loud. Our mini bar was only replenished 3 times over the week [Details]

Fantastic place to stay. Huge resort with lots to do and see. Clean place with amazing food and drinks. Visit the Japanese restaurant, Awesome place. Constantine is the activity coordinator and a great guy. Mohamad will get you any excursion you want for a great price and safely. William is an amazing bar tender at the palace pool and Louis at the Bavara pool. Great drinks and will never forget your name. Tips always help lol. We will be going back. Was a family vaca with fiancé and brothers and sisters and spouses. 10 days was enough... [Details]

Great beach. Food at Buffet was tasty but was the same for lunch and dinner. Tried some a la carte - they were ok, nothing fabulous. Rooms were very small and the bathrooms were terrible. Jacquzzi with a shower head on top. Very hard to get in and out, water leaking everywhere. Had to do housekeeping duties every day to mop up the water. [Details]

Hotel was nice, food very sub par, drinks were a complete joke. They were watered down. If you don't speak fluent Spanish the people do not like you, they tolerate you. Several members of my family have been dealing with diaherria for days! Several times we felt unsafe being there. [Details]

Would definitely return. [Details]

We had a lovely time , the a la cart restaurant were very good , maybe a little more variety in drinks would be good . All in All we had a very nice vacation . [Details]

We are 8 time repeat customers to a Palladium Resort, great resort, workers do their best to please you...BUT, if you are a repeat customer, don't expect anything special from them, we have decided to try different resorts along the same beach because they promise you the world to get you there, then when you arrive, treat you like it's your first time there.
If you go there with little or no expectation, you will love it. The beach is spectacular, the grounds are immaculate, the employees do their best to make sure you are happy [Details]

For our first trip anywhere this resort was a fine choice! The restaraunts were fantastic(Japanese was our favourite) and the entertainment staff on hand were always on point. [Details]

Resort was large with lots of pools and restaurants to choose from. Front desk was very helpful, staff worked very hard. Food was very good, enjoyed going to a different ala carte each night. No one from my family got ill. My room was the biggest disappointment. It needs updating badly. Bathroom had mould, shower head very old, grout around the tub was black. A few minor inconveniences that took a while to get fixed, but eventually got done. Over all, I would come back to this resort but I would pay more and stay on the Palace side.

Pros - beach, pools, food, resort
Cons - rooms

3.5 stars is what I would rate this resort. [Details]

See strong and weak points that definitely need improvement. Would not choose this or any another Grand Palladium resort elsewhere. [Details]

We went there for a wedding and a short vacation. It was a great experience that we recommend. [Details]

The grounds are beautiful and very clean. There are lots of restaurant choices and you don't need a reservation. The food at the buffet restaurant was very good. I found there were not enough workers that could speak or even understand english. This made it hard to communicate with them. The beach was gorgeous. White sand as far as you can see and you are walking on sand, not rocks, when going into the water. The biggest complaint I have is the shower set-up. It is a big, high jacuzzi tub with a tile platform built around it. You had to climb over that and hope you didn't slip in the tub while doing it, to get to the shower. The shower is just a hand-held shower with very little water pressure. To keep your shower going, there is a button beside the tub tap. You pushed this button down and that diverted the water to the hand-held shower. Most of the time for us the button wouldn't stay down. We ended up using a big bottle of water out of the fridge. We had to place it on top of the button and this worked. The water pressure we could do nothing about. The rooms were clean and roomy, with a balcony with chairs and a table. Our room was overlooking the pool. There are 3 other resorts in this complex (4 altogether). You are allowed in all, but one resort. There are little shops on all the resorts, but they are very pricey. The local Market is within walking distance and have anything you want to buy. The merchants are very aggressive trying to get you to come into their shops and buy. You haggle with them on price. DO NOT PAY THE 1st PRICE THEY GIVE YOU. We were a group of 12 and all in all we had a great trip. I would recommend this resort because of the value for your money. [Details]

This resort was way too big for me!!!
I feel as though I spent half of my vacation getting where I wanted to be.
The air conditioning in our did not work well and they would not do anything about it and the safe did not work.
On the up side the food was good and people friendly.
renovations being done in the room next door to us started way too early banging and hammering at 8am. [Details]

Beautiful resort loved the beach & spa the most! [Details]

hotel was great,lots of restaurants and bars to choose from.beach is wonderful can walk for a long ways both directions.staff was always smiling and friendly .we had no complaints would go back again. [Details]

The hotel was wonderful, we have stayed a few times at this Palladium and others in Mexico. Room was big, always clean , mini bar was stocked everyday. [Details]

We recently returned from a vacation, that we booked through Sunwing, for the Grand Palladium Punta Cana. There were four of us that traveled there, my wife and I and another couple. We were very excited to travel to this resort and expected this to be a nice resort after reading their website description, seeing that it was rated 4.5 stars on the Sunwing website and it is "Highly Recommended by Sunwing Vacationers".

Upon checking in, we went to our room in Building 2000, near the main pool and the beach. We entered the room to find the room had a large puddle of water in the center of the room that appeared to be caused by leaking plumbing from the floor above. There was a strong mold smell in the room as well. We immediately requested to change rooms. We were told that nothing else was available and we would have to stay there for a night or two until something came available. We insisted that we could not stay in this room and after a long ordeal with the resort staff my wife and I were finally moved to a different room, but in a building that was quite far from the friends we were traveling with. This was disappointing, but we decided that we could make it work.

We arrived to our new room, Room #7209. Upon entering the room, it looked fairly decent, but quite outdated compared to other resorts that we have stayed at. But it was clean with no puddles or water leaking. After being in the room for a half hour unpacking, we discovered that the air conditioning was not working properly. The air conditioner was running, but there was not cold air coming out. Since we had arrived at around 6 pm and had wasted a lot of time with changing rooms, we decided we needed to eat and we would talk to the hotel staff after dinner. We quickly went to the buffet and then to the front desk to ask them to have someone come fix our a/c as soon as possible as it was quite warm in our room. At the end of the first night we did not have anyone service our a/c, so we uncomfortably tried to sleep in our room that was around 26 C. There were no windows that could be open and the patio door did not have a screen.

The next morning we had a shower, only to find that the shower head was hanging by its hose as the mounting part of the shower was broken. After we were ready, we went to the front desk again and asked for someone to please fix our a/c and fix the shower head. We then went to our Sunwing welcome meeting. We were told of all the amenities the hotel had to offer and all the rules, including that all the a la carte restaurants did not require reservations. We only needed to show up at the restaurant of our choice, no restrictions on the number of times we went. Later that evening on our way to our Valentine's Day diner at the Italian restaurant, we stopped by the front desk to inquire about our service requests. We were told that not only had no one been to our room, but none of our service issues had ever been put into the system. He told us that someone would be there to fix our a/c that evening. We went to dinner at the Italian restaurant and we were told that although we were there very early (7:00 pm), it would be a 45 min wait. We order a drink and waited outside for our name to be called. At 8:00 pm, we still hadn't been called. At 8:30 we checked to see how much longer and we were told 30 minutes. We checked again at 9:15 and were told not much longer but they couldn't give us a time. Finally at 9:45 they told us that the restaurant was not filling anymore tables as they closed at 10 pm. Extremely disappointed with this level of service we rushed to the buffet to quickly try to have dinner there in the 15 minutes before the buffet closed. Not exactly the Valentine's Day dinner my wife and I were hoping for. Later that evening we returned to our room to find our a/c was still not working. Frustrated with our experience, thus far at the end of day 2, we went to bed in our now 25.5 C room.

On day 3, it went much the same, no one had fixed our a/c or shower head (which we ended up taping to a pole in our shower) and we discovered something about the restaurants. Guests that have stayed at Palladiums a minimum of 7 times received a yellow bracelet and guests from the Royal Suites portion of the resort received a silver or gold bracelet. These bracelets allowed them to make reservations to any of the restaurants, however, the remainder of the guests were not able to make reservations. Instead it was suggested by other guests and hotel staff that we would need to line up outside the restaurant 30 minutes to 60 minutes before the restaurants opened to be guaranteed a possibility of getting into that restaurant that night. We have stayed at many resorts before and have never heard of this. Not only did this make us feel like second class guests at this resort, but this was not made clear on any of the Sunwing information we had seen or Palladium information we had read.

The remainder of the trip continued to be a similar trend of our first few days, we went without getting our a/c or shower fixed, we got sick multiple times from the food at the snack bar and the buffet. We were sitting at the pool bar one afternoon and a woman sitting at the other end discovered feces in the pool. We all immediately informed the hotel staff and nothing was done. Our friends that we traveled with also had the same experience, they too on their day 3 had the ceiling begin to leak in their room (Room #2007), which turned into water pouring into the room and out into the hallway. They changed rooms and found a cock roaches in their new room one morning (Room #3025). And they also were sick on multiple times from the snack bar and buffet.

The more people we met around the resort, it seemed they too had similar experiences to us.

We're not ones to complain about traveling and post poor reviews on websites. But by day 3 of our vacation we honestly regretted going to this resort and if we can spare another couple from the same disappointment, then we're happy. [Details]

We were dropped off at the Punta Cana where our reservation was but they were full. There was a 3 mo. old, a 3 yr. old, the children's parents and both grandmothers so a wide range of ages and a very long travel day from Toronto. There was a lot of confusion behind the reception desk and zero efficiency at check in. We were eventually sent to the Grand Palladium Bavara and received an upgraded room at no additional charge. After 3 calls to the front desk re air conditioning problems and no lock on the balcony door, I gave up. No one ever came to fix it. The other grandmother in our party had a room safe where the pins were broken. She called to have it fixed and no one ever came. Also, when one personally addressed a concern at the front desk, the staff brushed the concern off, alluded to the fact that they didn't understand English and walked away. Also, other arrivals were receiving a cloth to wipe their face as they disembarked from the bus and a complimentary drink. We were offered neither. The cleaning of the room was sporadic - ie. bathtub wasn't cleaned each day yet used the evening before. It was a very disappointing experience and I likely won't return to the Dominican Republic. There are other places to go that value the tourist and offer much better customer service. This probably doesn't matter to the Grand Palladium as the resort was full and because of that, they don't have to offer customer service. We met folks in the pool, who were complaining about the same issues we had. [Details]

Overall a great vacation. [Details]

Our experience was excellent. The employees at this hotel were very professional & always had a smile. The restaurants were amazing, but they need more choices for lunch time. The food was excellent at all locations. When checking out, a hotel employee who arranged excursions gave us an unexpected gift, which was a perfect end to our stay. Very happy memories. [Details]

We had a wonderful stay at the Palladium Royal Suites. The service was top notch and everyone was always willing to help to ensure our stay was great. We had a free upgrade to a deluxe room and it was worth every moment. Sunwing is a decent airline however leg room was very restricted. A experience. Would go again. [Details]

The resort is one of the best in Punta Cana.

They need to work a little harder on their entertainment & POP people.

More training is needed to keep everyone in sync.

Also an activity schedule in the resort info envelope at time of arrival / sign in would be a very smart move for the Palladium. This way you would know what was going on and where at all times during your stay at this resort ( no guessing ; after all you are on vacation and should not be required to tihink too much) [Details]

It was a nice resort but just way too big.... Lots of activities for children.... Real bad point of hotel is that they let way too many vendors in too harass u... It's very overwhelming [Details]