Cayo Coco - Cayo Guillermo

Back home after our 5th visit to Rainbow and each visit is better than the last. The Cuban people face many challenges and hardships in their lives and tourism is one of the best ways to get money and goods into the country to help them. Despite the current challenges in Cuba we didn't experience any major shortages or power issues, please know you can visit with confidence of having a safe and enjoyable stay. Like many others, Rainbow has become our haven, safe space, oasis, and home away from home. The guests are amazing! Considerate, friendly, polite and fun, it's a huge difference from any other resort we've been to. Many of the staff have become friends and some, like family. It's impossible to go anywhere without being greeted with a smile and wave. The new manager, Mario, is doing a great job and is always visible, friendly and available to help. We had positive interactions with everyone but there are some people that deserve some extra recognition and I'd like to thank them for having us as their guests. Noidys: if you know, you know. One of the sweetest, kindest and considerate people I've ever met, Noidys wants nothing more than for others to be happy. She is the best and should be cherished like the rarest resource she is. We love you very much Noidys! (not great at dominos though) Osmary, Osmel, Twin, Danys, Roseangela, Magdiel, Yudith, Brandys, Alejandra, Yamile, Pedro: these people have become like family to us over our visits and always go out of their way to chat and make sure we're taken care of. Amazing group and a big reason we keep coming back. I'd also like to recognize the following staff who made our stay so amazing: Ary, Yunay, Jordyn, Yaillette, Jorge, Angel DJ, Roxanna, Arlettis, Dalmaris, Leo C, Leo at beach bar, Ronald, Yoandry, Martha, Duagned, Annie, Ernesto, Lizmel (cook), Yendy, Mabel O, Dianely Avila, Adriel Silveira, Yisel M, Carlito López, Mayito, Yeisy, Yorjanni (Pepe), Yoah, Yoelle, newer pool tech, and many, many, more! Thank you so much for having us, your hospitality and warmth is truly appreciated. See you again soon!

We had a wonderful vacation. Resort was good. A little dated but honestly no real complaints. Food was good. Pools were great. Beach was incredible. Staff was fantastic. We were pleasantly surprised. Thank you for a great experience. We will be back.

The people from Cuba as usual are very friendly in our experience. The food was not very abundant in variety. As this is my tenth trip so far to different countries and places this was one of my least favourite. To add insult to injury the meal served to a few appraisers (it's my understanding that is who they were) and to the new arriving guests was extremely far superior to anything we were served during our stay Our bus left at 645 and the dinner opened at 630 so we saw what they were serving and how well the buffet was decorated but we could not partake because of departure time. This In my opinion is a horrible way of treating guests you should want as return guests. I won't be one and a few returning guests we met have now ended their option of returning also.

Wow is the best way to start my review I have had the pleasure of of visiting this hotel many times and it never disappoints ,it's our home away from home .We travelled with a group of 12 we had an amazing time the food was very good ,lots of options always something for everyone even picky eaters lol ..good times at the party pool with Yeise and crew and Joel and omelio and the beach bar crew keep the great drinks flowing and the party going ,the grounds were beautiful and well kept as always the gardeners always working so hard .this hotel is very large and you can always find a place to party or a quiet place to relax and just take in the Cuba vibe .A huge thanks to Fabio ,Lisbet, . Adalberto .George .and Yohander for all your amazing work and help to make our vacation memories that will last forever thank you agin my Melia Family I'm counting my days until I can return

Had a blast with family and friends. The resort itself: clean, rooms are clean too. Not in a pristine condition but nothing to be ashamed of. A/C in the room was good but at it's very limit. 5 minutes away from the famous Playa Pilar in a classic taxi drive is a huge pro. The view; breathtaking! The location is so unique you get amazing views from so many places on site. The beach itself often gets algae on the vert first part but the resort staff are always working hard to get ride of them, still, amazing beach with white sand and beautiful water. The food: we came with little to no expectations. Never missed a thing, the buffet has plenty to offer. Yes it kinda gets redundant but it's Cuba so you already know that you don't travel there for a culinary experience. A good pro: every.single.music.artist that come and entertain us at the buffet are AMAZING. Very talented! The best part: it's people. Let me explain. The staff made us feel comfortable and like if we were family. The people working there were all so warm and welcoming and they are the very reason that our vacations are so unforgettable. Here are some of the people that you WANT to meet if you ever have the chance to visit the Grand Muthu Cayo Guillermo: Wendy, David and Alejandro: I'm pretty sure that they were my brothers or something like that in another life. Wanna have a good time? Hit them up! Great great great animators and dancers they made a huge difference. Their only cons is that I feel like I'll never move like them ever. Mia: She's taking care of the animation for the kids like no one else. Such a sweet and smart person she even got our VERY shy daughter to dance. Yobani and Jasniel: Yep! Even the staff working at the maintenance by the pool made a difference in our vacation. We had such great conversations, always willing to learn about our culture and teach about theirs. They were always nice to us, making sure that everything was fine for us and the people around. Real hard working gentlemen. Andrés: the dj! He might look kinda shy at first glance but he's a smart young man who's always ready get the party started. He has great songs and will always be ready for a request. These are some of the names but really, waitresses, bartenders, receptionist etc. They were all so nice! To conclude, I recommend this resort. Their prices are really good and you will have a very good time. And yes they had problems with the main water pipes on our last day but it could happen in any resort of any country so it did not bother us.

I had a great experience, the staff were really lovely and helpful. The food was good, there were lots of options to choose from. The building were a bit old but it was neat. I enjoyed my stay.

I recently stayed at StarFish hotel, and it was hands down the worst experience I've ever had at a hotel. I wouldn't recommend this place to my worst enemy. Here's why: 1. Bed Bugs The room was infested with bed bugs. I woke up covered in bites and had to spend the rest of my trip itching and scratching. Clearly, this hotel doesn't prioritize cleanliness or pest control. 2. Horrible Sanitation The room itself was filthy. The bathroom reeked of mildew, the towels were stained, and the floors looked like they hadn't been cleaned in weeks. Even the sheets were suspect, with visible stains that made me question whether they were even changed before my arrival. 3. Cockroaches in the Buffet The buffet was a complete health hazard. I spotted cockroaches crawling near the food trays. It's absolutely unacceptable for a place serving food to guests. I didn't dare eat there again for fear of getting food poisoning. 4. Spoiled, Unhelpful Staff The staff was shockingly unprofessional and entitled. They outright refused to assist with basic requests unless tips were offered upfront. This is not hospitality—it's extortion. Their rude attitude and lack of service made the stay even worse. 5. Poor Maintenance Everywhere The entire property was in disrepair. Broken fixtures, peeling paint, and a musty odor throughout the hotel made it clear that upkeep is not a priority. Overall, this was a complete waste of money. I can't stress enough how terrible this hotel is. Stay far, far away if you value your health, safety, and sanity.

Visited end of August. 90 percent of people staying are Cubans, all entertainment and communication in Spanish, most of personnel do not understand or speak English, virtually no English anywhere. Beach and its proximity is outstanding features. No beach towels provided. Food is OK, slow service. One the first day one of the servers was clearly drunk but still allowed to work. Nautical center could take you for snorkeling to the reef nearby but a bit expensive and they work whenever they want, could be closed for days, even on days of favorable weather. Got standard rooms on second floor, constant musty smell in the rooms, water temperature could be OK but could be outright cold, no problems with AC. No mosquito screens anywhere so if you leave veranda door open they (mosquitos) will invade room in big quantities. Music at the pool horrible, all upbeat Cuban (I presume) and Spanish, English tune one in the two hundred. Booked la carta restaurant 2 days in the row, supposed to be alternative International and Cuban cuisine but it was same International on both days for us. When asked why, explanation was it is a mistake of the chef. Neighbouring resort got some kind of lake on SE of the resort and oh gosh it was stinking of rotten and sewer when wind blows wrong direction! Quite limited assortment of drinks (alcohol and soft). Ping pong is outside, pool table is closed most of the day, open just in the evening – very inconvenient. Sound level in disco just insane and unhealthy – my kids had club earplugs and still were complaining of unbearable high sound levels, personally me I got a feeling my eardrums going to pop so I did not stay there. Got $200US stolen from my room by room service. Witnessed preferential treatment of cubans over tourists from other countries. And finally the biggest killer are mosquitos!!!! They are everywhere and in big quantities! You can not go anywhere without getting bitten hundred times. They spray something to kill mosquitos but when it is no wind or rains a lot its game over, you getting eaten alive! Definitely not coming back.

Wonderful place to spend a leisurely vacation.Staff are very friendly and helpful. Beaches are absolutelyamazing. No one bothers you on the beach, no local people trying to sell things, very private. Food was great.