Horseshoe Las Vegas

We stayed in the resort tower and these rooms are all newly renovated. The rooms were larger than expected, very clean, and comfortable. We were impressed! The location of the hotel is in the middle of the strip. The hotel is connected to Paris which was convenient. There were lots of places to eat nearby. Be sure to go to ELLIS ISLAND, walking distance from the hotel where they have excellent food choices and much cheaper prices. Next door to that location is a gift shop. DO ALL YOUR SHOPPING HERE as they are less than half of what you'd pay on the strip!! We will definitely be back again. (The only downfall was the casino was very smokey, even though there were no smoking signs throughout-- rough if you're a non smoker). [Details]

Wonderful! Would definitely stay there again. [Details]

Not satisfied at all. Only the location was great and the view of the bellagio fontaine and the Eiffel Tower. [Details]

The hotel was decent, especially for the price. However, on checkout there was an additional 42 dollar per night charge not included in the price quoted. This added an additional 25% to the total cost, which I would have been fine paying if it had been up front. When I asked the staff about this they were extremely rude and dismissive and said it was standard. If taxes are shown up front, then why not these fees? [Details]

We had a lot of fun staying at Ballys. It's very accessible to malls, restaurants, and other hotels. Good customer service. As a guest, you can get a free wifi inside the hotel. [Details]

We enjoyed our 6 night stay at the hotel.
The non-smoking 7th floor hallway and room were quiet and clean.
Elevators to the rooms were always readily available. [Details]

Check in and check out was a breeze. Requested a late check out cost was $25us well worth it, since our flight out was at 8:00pm. Traveled with my kids and was inquiring about a cot and was told that it was already taken care of at no charge. Nice to a have fridge once again no charge! Room was very clean and newly renovated, beds comfy pillows a little lumpy. Pool area was clean, lots of chairs and towels available. Very central on the strip, cab was under $20.00 from the airport. Staff was friendly and helpful. Wi-fi was not great, had better service on the bus! Bust stop was outside of Paris which is connected to Bally's. [Details]

Overall experience was positive. Hotel and rooms were clean and had everything necessary for the trip.

Only negative experience was the transparency of the billing. A resort fee was never once brought up during check in and ultimately I ended up paying an additional $270 for the duration of the stay, that's about an extra 30% on top of the what I had paid through my agent. [Details]

The hotel was clean and service great. The staff was friendly and very helpful. We booked our Donny and Marie tickets through the hotel. I wish I remember the young woman name who helped me because she was fantastic. She help pick the best seats available for the date. Our room was nice and quiet. Housekeeping was helpful. The pool is beautiful with lots of chairs for everyone. Love the fact that the elevator system was broken up two parts . So you don't have to do every floor in the building. One for half the building, another for the other half. Made going up and down fast and easy.
I would stay at Bally's again [Details]

Bally's was a wonderful experience! The location and price you cannot beat ! It is in the prime location. Rooms are very clean and comfortable and always had plenty of towels and toiletries. Room was nice and big, and came with a great view as we paid a small price to upgrade. Check in was smooth, we had a really nice young man check us in and worked with us to upgrade. Restaurants in the hotel and around the hotel grounds were plentiful. The only thing I will note is our hotel was very noisy at nighttime due to a busy street being right next to our window , we were on the 24th floor but at night we could hear sirens and music.. but that is to be expected in Las Vegas. I also did not like that we could not use the balcony as the door closed shut and could only be open by a winch. Overall, we had a great experience and would stay here again. [Details]

Great hotel fast service and close to all action !! Rooms were spacious and clean [Details]

Checked us in to a room with a wall sharing an elevator that was so noisy (broken) that we had no sleep and the friends we came with got the same room 4 floors below and had the same noise and no sleep - when going to the front desk the next morning to request a different room, I was explaining the issue and the front desk person stopped me and said we don't usually give out those rooms and said they would transfer us to a different room.........no apology - the person who checked us obviously knew and didn't say anything....very very poor customer service. [Details]

Casino level is a little smoky, but not terrible. The hotel is clean, all staff were friendly. Room was nice, clean and comfortable beds. [Details]

Very impressed the hotel, clean and very friendly people around the facility, and very helpful people. [Details]

The location is very close to all other shopping malls and recreation centers. [Details]

Stayed 4 nights for my husband's 65th surprise birthday party but no one mentioned that two of the 4 days they were doing renovations where we had no water during one day and drilling that went on from 9:00 AM until 7PM at night both days. Got a notice under the door the day before the water was shut off but no notice about the drilling etc. Plaster and paint was flaking off the ceiling in the hallways due to the drilling. Should have been notified before booking that this hotel was under renovations before taking our money. Pool was also closed and under renovation. When we checked out and complained, they said "Oh, didn't they tell you when you checked in"? Told them no, but even if they had, it was too late to find another hotel. Definitely misleading advertising. [Details]

Hotel check in was lined up, used the kiosk to check in. Watch for the extra $20 tax fee to check in early. We opt-ed out of the housekeeping to save $10 on our food bill. But as it turns out it's $10 off selected restautarts which the Kiosk doesn't tell you.
Was not impressed with the room, pillows were awful, lumpy, woke with a sore neck (note to self bring own pillow) This is not the place if you have dust allergies, the bathroom vent was just fill of dust. (see photo) Woke up really stuffed up every morning. Rugs are stained with dirt really bad. They never vacuumed the halls the 4 days we were there. It's a long walk to the elevators for a 82 year old. Okay so first couple of hours there, my husband gets ill, while playing at the bar slots, almost passed out at the bar, I asked the bartender for help, as I didn't know what was wrong. Asked for a cold wet cloth, he finally came around, They called security, and not an medic, he was fine, (we believe it was just the flu,) but had this been a real emergency, time could have been wasted. Didn't win anything at the slots, played everyday there.
No movie channels on the T.V unless you want to buy them.
Beds are hard.

They put a pending charge on your credit card for the resort fees that are extra $34.01 a day, then when you pay cash at the end of your stay, you have to wait 7 to 10 days for the funds to be released.

No coffee maker, fridge, or microwave. Water is $3.50 a bottle from machine.

We were here for a convention. They have canceled our convention for next year, as they say we don't spend money in their casino.

We will stay somewhere else, if we ever go back. [Details]

had a fun time here. very clean hotel, helpful staff, great location. [Details]

Hotel located in the strip and very convenience going around nearby. room is big and inside is clean from bed to washroom. [Details]

was very happy with hotel and staff very helpfull [Details]

We had a very nice time at Bally's. The sevice was great. [Details]

Nice clean place to stay. Friendly staff and almost everything you need in the hotel. Good price and about central on the strip. Nice pool area as well. [Details]

In general my wife and I had a good time at Ballys. We normally stay out most of the day, so we used the hotel mostly to sleep and had breakfast one day at Buca (no complains).Overall was a good experience. Recommended. [Details]

Ballys -- Rooms were spacious and clean. Bed were very comfortable had a great view of the strip. First negative was how smokey the Casio area is. You must walk through Casio to access your room. I also was surprised with the extra resort fee that accompanies your room charge. In Canadian dollar that is a costly extra $40.00 daily. This adds up quickly. So en-light of that fee we didn't leave a tip for room services. I trust the cleaning and service staff are paid a fair salary. [Details]

Hotel was good location. Room only had bare necessities. No fridge or coffee maker. Tv channels were mostly advertising. Was concerned when I arrived home to find unexpected charges from the hotel. No one seem to know what they were. Eventually they dropped off. Was over $500. [Details]

We had a great stay.The cleaning lady was amazing.The casino was smokey though. [Details]

As expected.
The line up to check in was long. The hotel was clean, staff were pleasant. [Details]

Very nice hotel and clean . Very good restaurants.
The only thing of minor complaint is I did not get my room selection of king size bed . [Details]

We stayed in the Indigo Tower which is the older part of the hotel. Our rooms were a little dated and there were stains on the carpeting. The beds were not pillow top but they were comfortable enough. [Details]

great location nice place great time front desk needs more workers for check in late night flights very long line ups want to get to room faster [Details]