Riu Jalisco

Overall a good experience [Details]

Before arriving, we followed a few PV Rui FB sites to see reviews. We were a bit nervous to stay, after reading some of those reviews. Although once we arrived, we were just as pleased as we were on our 1st day, as the 7th day. Amazing staff, immaculate grounds, incredible choices of food and drinks. The rooms were out dated, but we literally just went back to sleep. The nightly entertainment was unreal! Lots of chairs near pools, places to drink. Was worried about the bathrooms, but there were so many! Bring tonnes of sunscreen, and then more. Small market to the right of beach which deals in Peso, or USD, had so much stuff, bring chair clips (I wish I would have), you can exchange at the front desk. Also, we went to front desk every morning to get smaller water bottles.
Absolutely awesome to stay here. Would come again! [Details]

We stayed with a group of 6 adults at the RIU Jalisco. The resort is rated at a 4.3 stars. Id suggest the rating should be more like 3- 3.5 stars. Clean resort with friendly staff. Main areas were renovated, rooms were old and need upgrading. Beds/mattresses old and uncomfortable. Food very much average, and lots of rules around consuming food in the restaurants only (not allowed to take absolutely any food outside of any restaurant) and no room service or pool side snacks available. Only two pools, and then a kiddie waterpark, so the two pools were very full. No pool side or beach side waiter service for drinks. Not close to much- 40 minute walk to Bucerías and a $40 Uber ride to the Malecon. [Details]

My stay with family at Riu Jalisco was ok but rooms were too small . I didn't like the washroom s together with bar/ coffee machine. There should be separate door for washroom for privacy when travelling with family. I thought to try Riu this time but I was disappointed as my last hotel I stayed was much better with private washroom door . [Details]

We booked a last minute holiday and chose the Riu because of the price.
It was a great choice, we had our breakfast each morning at the buffet and a restaurant for dinner. My favorite was the Italian dining, and a big shout out to Jackie the hostess. My least favorite was the Asian but it was ok.
There were lots of pool and beach chairs.
Our room was great, clean, spacious and fridge well stocked.
We enjoyed the resort but would likely try the Riu adult resort next time as the Riu Jalisco appears to be a young family destination. [Details]

Overall the experience was good. Rooms do need updating specifically the bathrooms. The food was always the same everyday, got a little boring. Veronica in the small breakfast buffet was an amazing server. [Details]

overall I would say 4 out of 5. Beach is great, food was good with plenty of variety, no reservations required. The hotel needs sound-proofing, better pillows and screens on the patio door. [Details]

GREAT EXPERIENCE OUR FIRST TIME THERE AND WOULD RETURN. THE HOTEL IS KEPT VERY CLEAN AT ALL TIMES, PEOPLE ARE SO FRIENDLY, MANY EXCURSIONS ALL GREAT EXPERIENCES. TOUR GUIDES WENT ABOVE AND BEYOND. WE TRIED A LOT, WHALE WATCHING, SCUBA DIVING, MEXICAN RODEO, RHYTHMS OF THE NIGHT. ALL GREAT EXPERIENCES LOVED I. [Details]

Overall, my stay was comfortable the resort was clean the only real reason why I would never stay here again, it's because it has too far to go explore, $50 US one way each time I want to go do something [Details]

We have been several times and always enjoy this hotel. [Details]

An very beautiful resort [Details]

Extremely impressed with this all inclusive resort. The rooms, bathrooms, public bathrooms and restaurants are always clean. The gardens are constantly maintained and everyone on staff is friendly and helpful. There is a big variety of food and it is good. I would not recommend the steakhouse as certain meats are tough, the ribs are fatty and the chicken is dry. I would also avoid the Mexican restaurant. We wondered why it was always empty and now we know why. Don't let that stop you from enjoying the Asian restaurant and buffet restaurants. We would go back to the Riu Jalisco in a minute! [Details]

We enjoyed our stay at the Riu Jalisco very much. Great weather, food & drinks what more could we ask for.
The only complaint I have is the pillows in the room definitely need to be replaced they're very uncomfortable. But that's minor. Thanks so much. [Details]

It's was an over the top experience [Details]

The room cleaning stuff does very good work. The bell boy was asking for tips! Not a very nice guy. We got food poison from undercooked food. It was undercooked not just once. Not very many choices for the food. The coffee is horrible and they make sure that you get way less alcohol in your cocktails comparing to other resorts. My concern is also the horses on the beach. When they are riding, they don't look where the people are. You have to make sure you are not on their way! We will never ever go to this hotel again. [Details]

Garbage stay the food was trash service and the workers terrible attitude always expecting tips not polite what soo ever favor locals over people who flew from other country's to be there they kicked me out for an altercation that happen with one of there locals that were staying a few nights there would not reel cameras back as he had started the issue would never come back here nor recommend anyone too stay here also got major food poisoning from under cooked meat and money missing from my hotel room be aware people!!! [Details]

This Hass to be one of the best hotels I've stayed at has everything you could ask for for a vacation not one thing was missing. The food was great. The staff was friendly. The rooms were beautiful very clean entertainment was exciting and fun. I would definitely be going back. [Details]

The RIU Jalisco is an incredible gem in Puerto Vallarta. It is elegant, clean and the staff are friendly and courteous. From day one, the entertainment was impressive! The RIU party on Friday nights is so fun! The pools are clean and well maintained as is the beach. The rooms were clean and quite spacious. I thoroughly enjoyed my stay and would definitely be back again. [Details]

We always enjoy our stays at the RIU hotels, some are a little nicer because they are newer or renovated but in general they all provide the same level of quality. [Details]

Honestly It was not what I expected.
I have stayed at a lot of resorts, 30 and other riu resorts and this failed miserably.
The food is a 3star at best , the pools while they are massive were filled to 110% and so packed full of kids it became unbelievable.
The swim up bar has more kids then adults at it and be prepared to not find a seat or get a drink in less then 20min
The hotel was 100% booked we were told and I'd say 85% was locals with at least 3 kids in tow .
If you want the mexican Disney world line up feeling this is the hotel for you !
The staff is amazing and Honestly felt so bad for them since not a single local tips .
The saving grace is riu vallarta is next door and let's you drink there .If it wasn't for that I'd have went and got a hotel room somewhere else . [Details]

Our experience at Riu Jalisco was on average a 7 out of ten with 10 being the best. Too many very small children everywhere and so noisy. Pools too warm but should have waiters.All staff very helpful plus one gentleman stood out. Outstanding service from Mario the bell boy. Excellent demeanour and good command of English. Another excellent employee was Ramone at the poolside bar. Food was average. The humidity was frightful but we understand it was that time of year. We may or may not stay at another Riu? [Details]

We stayed here for a 2 week holiday. The rooms were really nice, 4th floor near elevator. Nice view of the resort.They were pretty soundproof which was an added bonus. Food was really good, last few days they were lacking variety but still found lots to choose from. Tons of beach loungers and pool loungers. The activity team always had something going on for people to take part in at the pool but it was very loud. Music all day VERY loud. We were on the beach so wasn't as bad.
The grounds are beautifully maintained. This is a pretty big resort so there is lots of walking involved. I would stay here again without a doubt. [Details]

We loved our stay at the Riu Jalisco. Because it was such a good price, we were expecting it to be a little underwhelming, but it was absolutely fabulous. Excursions were easy to book and everyone who works there is so friendly and helpful. It felt quite authentic and not like we were locked up in some bland resort that could have been anywhere. We really felt like we experienced Mexico, and we got to relax and have fun in a nice setting too. Would definitely recommend to others and return.

This is purely an opinion on aesthetics, but I wish they'd gravitate back towards the building's original design. In some areas, you can see that there used to be more warm colours and natural wood, with large photos of old Mexico, and it's absolutely beautiful - for example, in the Cantina. The "modern" purple and silver lobby and restaurant look and feel like the world's worst night club, right down to the bad lighting. But, once you're out of there, you can appreciate Jalisco's true beauty, and there's a lot of that. The grounds are beautifully kept.

It's a bit tricky to get out of the water at the beach, and the shower is slippery. We were told there are no rooms with accessible washrooms. Because of that, I would not recommend it for those with reduced mobility or the elderly. [Details]

The stay was uneventful. [Details]

My wife and i had a great holiday.
I have been to Mexico 10 times. It was my wifes first time. We had a blast. The customer service was great. My wife who alway said she would never go to Mexico. She changed her view. [Details]

The resort and staff were lovely. Buffets were as expected - nothing fancy and a little repetitive but lots to choose from. [Details]

Experience was good [Details]

Food - Offered a variety of restaurants (5 plus beach bbq site); each restaurant had choice selections; refresh and refills were timely; staff were helpful in general; some staff really went above and beyond in their service; suggestion to have plain, white rice and ongoing implementation of sanitize first before people start putting food on their plates, or ensuring and monitoring that kids are not getting their hands all over the bowl/dish/tray
Drinks - wide selection of both alcoholic and non-alcoholic beverages; the bartenders at the pop-up bar by the beach were the best in service
Activities and Entertainment - great selection; kept both kids and adults entertained; instructors and facilitators were very enthusiastic and made the games and activities really fun; the shows were high quality, the Michael Jackson show was very impressive and on par with Las Vegas shows
Room - it was very clean and comfortable; larger than usual because it was a family room with 2 double/queen and 1 single; double sinks, large closet, shower stall, and water closet (separate toilet); our room attendant, Adriana, was awesome, she was very attentive to our needs. The AC stopped working but she made calls to expedite the service.
Beach area - sand was clean and well-maintained; suggestion to please regularly sanitize the lounge chairs and to collect used cups/plates on a regular basis; some customers just really do not clean up after themselves, leaving messes for the next customers [Details]

We had great stay at Riu Jalisco. [Details]

Checkin and checkout was quick still had to stand in line as did check in day before on app. Three days no hot water finally they fixed it after second complaint. Had to call for water twice but then realized they deliver later in the day. The food was disappointing at the a la cartes some didn't look fresh and lacked flavours plus not hot. The alcoholic drinks you had to request higher brands or didn't taste very good. The pool was always packed never was able to get a chair so we hung out on the beach lots of loungers and in the sun or shade which was great. Great evening entertainment at the theatre but not nearly enough seating had to stand half the time. Great lobby bar service and entertainment and always was able to get a seat. Towels had to call for the second day always bath towels short on hand towels and the towels are old need new ones. Was here 9 years ago was way better plus rooms need a update. [Details]