Riu Jalisco

A very clean and well maintained resort! The pools and beach were spectacular! The food selection awesome! The staff very accommodating and the service was always friendly. [Details]

The Riu Jalisco did not disappoint the place is spotless clean. The food choices were excellent at the buffet. The steak house was good The staff is fabulous great service. Great drinks.
Tho pools are small and need work, there was too many people in them most of the time.
The beach is fantastic it's safe to swim for older kids and you can walk for miles. The sunset is beautiful. The rooms are dated but the bed was comfortable and the room was very clean.
I would definitely go back after the renovation [Details]

The rooms and hallways were very clean, but often one or two of the elevators were not functioning. However, management dealt with that in a timely manner. Also the drainage in the shower was poor and although someone came up to deal with that, it did not improve. The shower stalls were slippery but no mat was available. The food was delicious and the servers were excellent. The staff at the front desk was always helpful. One of the handicapped bathrooms in the white building outside the stage, had a light which promptly switched off in 7 seconds if there was no movement in the bathroom. That did not make sense as the lights did not switch off in the main bathrooms. The pools were lovely and the beach was great. Loved this resort. [Details]

The Riu Jalisco was excellent as usual. [Details]

While the hotel and grounds are not new, they are clean, bright and the grounds are beautiful. [Details]

Beautiful resort. Rooms, restaurants, grounds, etc everything is clean and immaculate. This is our second time at the Riu Jalisco and we enjoyed this resort both times.
Food was tasty and drinks delicious.
Service was always with a smile. Friendly and hard working people at the Riu Jalisco. [Details]

We experienced a minor delay upon arrival, but our stay was otherwise outstanding. The buffet and Restaurant selection was impressive, and our third-floor room was conveniently located. Although the room was due for an update, it was clean and comfortable. We encountered a minor issue with the fridge, but the staff responded promptly and efficiently. Throughout our stay, the staff were friendly and helpful, and we appreciated the wide range of dining options and activities. Greatful to a couple other Canadians for hooking up the TVs in the sports bar to watch the Canada/USA 4 Nation Championship game. We are eager to return next year and see the enhancements resulting from the upcoming renovations. Definitely a 10 out of 10!!!! [Details]

Room 1208 was great location. Easy walk to everything. We have been to this resort a few times and it is always a great time! Friendly workers and they always working to make it the best! Front desk makes sure any troubles you have will be fixed. Food is good - can always find something good to eat. Buffet has many food choices. Waiters are super friendly. Italian restaurant is the best for sure. Could use more places for food during the day as long line ups occur then. More sitting in upper lounge is definitely required as it is always full for evening. Looking forward to see what the renovations look like. [Details]

The hotel was amazing, beautiful, pleasant, and relaxing. The food was awesome, hotel keep clean. I highly recommend. [Details]

For the first time in Mexico we truly enjoyed the experience
House keeping did miss restocking the fridge 2 times over our stay
House keeping did not restock the coffee condiments once we opened the packages and we did not use all the contents.
My wife experienced the difficulties getting up from the toilet and the hotel has no booster seats and no rubber Matt's for non slip shower floor [Details]

Our third time at this hotel [Details]

Clean, safe and beautiful grounds. Rooms were stocked with water and soda. Beach was clean and just a short walk from the rooms. [Details]

The hotel location is in the heart of Neuvo Nayarit with many high end hotels in the rising luxurious tourist destination of Puerto Vallarta and the cleanliness is excellent. Food is good with wide varieties on all inclusive. Room are old yet functional. Pillows are old and it is recommended to request many extra pillows to avoid neck pain [Details]

We stayed for a week at the beginning of December. Our first impression of the resort was great. It was clean and spacious and nicely set up. The check in was quick and staff immediately greeted us and got our luggage and offered us a drink. We got to our room, the room was clean and a great size, lots of space. It was 4 of us, 2 adults and 2 kids. The food, honestly, 10/10. We loved the Italian restaurant and the Asian one, unfortunately didn't get to try the steakhouse as it was booked for a wedding and the wait was too long (and if you got kids, we need food asap haha). The buffet was AMAZING, we ate dinner there 3 or 4 nights in a row, the food was beautifully executed- different themes every night and a HUGE variety of food from seafood, sushi, meats, starches, fruit and deserts- everything was stunning and so delicious. Truthfully, we never went hungry, we were constantly stuffed with how amazing the food was. The entertainment was pretty good, a few shows were better than others but overall the entertainment was a solid 8/10. The staff were incredible, friendly and made sure you were happy and satisfied. The drinks were delicious, the beer was great- best drinks we have had at a all inclusive resort. If you get a chance to go- order the “doctor funk”, it's tasty. The staff/entertainment staff were SO amazing with all the children, putting on amazing shows, games and doing crafts and scavenger hunts and face painting. I was impressed. The beach was stunning. The pools were awesome. Great size and always could find sun loungers to relax on. The only negative thing I could say would be the beds, not the most comfortable however it wasn't the worst and we still had a decent nights sleep. You will read reviews and people have negative things to say but honestly I am not sure where they stayed cause it definitely wasn't at the Riu Jalisco. Sure, the rooms are “outdated” but they aren't even that bad and I don't spend every second looking at every nook and cranny- could eventually use a facelift but the rooms are just fine and for the amount of time you actually spend in it, you won't notice a thing unless you sit in the room all day. A big bonus is that the resort isn't all that big, everything is in nice close proximity and that is a big bonus especially when you have littles. From the front of the hotel to the beach, maybe a 2 minute walk. Wifi worked great except at the beach area. All in all, we had an extremely amazing time and we will be back in the future. [Details]

Great location for the Hotel, close to the beach. Entertainment was OK. [Details]

My husband and I just got back from a 7 night vacation here and we had a great time. All the staff was very accommodating and we had lots of fun boogie boarding at the beach. The food was decent with lots of selection. Would recommend this place for easy going not high expectations kinds of people. It is an older resort but we didn't mind it one bit. [Details]

Overall a good experience [Details]

Before arriving, we followed a few PV Rui FB sites to see reviews. We were a bit nervous to stay, after reading some of those reviews. Although once we arrived, we were just as pleased as we were on our 1st day, as the 7th day. Amazing staff, immaculate grounds, incredible choices of food and drinks. The rooms were out dated, but we literally just went back to sleep. The nightly entertainment was unreal! Lots of chairs near pools, places to drink. Was worried about the bathrooms, but there were so many! Bring tonnes of sunscreen, and then more. Small market to the right of beach which deals in Peso, or USD, had so much stuff, bring chair clips (I wish I would have), you can exchange at the front desk. Also, we went to front desk every morning to get smaller water bottles.
Absolutely awesome to stay here. Would come again! [Details]

We stayed with a group of 6 adults at the RIU Jalisco. The resort is rated at a 4.3 stars. Id suggest the rating should be more like 3- 3.5 stars. Clean resort with friendly staff. Main areas were renovated, rooms were old and need upgrading. Beds/mattresses old and uncomfortable. Food very much average, and lots of rules around consuming food in the restaurants only (not allowed to take absolutely any food outside of any restaurant) and no room service or pool side snacks available. Only two pools, and then a kiddie waterpark, so the two pools were very full. No pool side or beach side waiter service for drinks. Not close to much- 40 minute walk to Bucerías and a $40 Uber ride to the Malecon. [Details]

My stay with family at Riu Jalisco was ok but rooms were too small . I didn't like the washroom s together with bar/ coffee machine. There should be separate door for washroom for privacy when travelling with family. I thought to try Riu this time but I was disappointed as my last hotel I stayed was much better with private washroom door . [Details]

We booked a last minute holiday and chose the Riu because of the price.
It was a great choice, we had our breakfast each morning at the buffet and a restaurant for dinner. My favorite was the Italian dining, and a big shout out to Jackie the hostess. My least favorite was the Asian but it was ok.
There were lots of pool and beach chairs.
Our room was great, clean, spacious and fridge well stocked.
We enjoyed the resort but would likely try the Riu adult resort next time as the Riu Jalisco appears to be a young family destination. [Details]

Overall the experience was good. Rooms do need updating specifically the bathrooms. The food was always the same everyday, got a little boring. Veronica in the small breakfast buffet was an amazing server. [Details]

overall I would say 4 out of 5. Beach is great, food was good with plenty of variety, no reservations required. The hotel needs sound-proofing, better pillows and screens on the patio door. [Details]

GREAT EXPERIENCE OUR FIRST TIME THERE AND WOULD RETURN. THE HOTEL IS KEPT VERY CLEAN AT ALL TIMES, PEOPLE ARE SO FRIENDLY, MANY EXCURSIONS ALL GREAT EXPERIENCES. TOUR GUIDES WENT ABOVE AND BEYOND. WE TRIED A LOT, WHALE WATCHING, SCUBA DIVING, MEXICAN RODEO, RHYTHMS OF THE NIGHT. ALL GREAT EXPERIENCES LOVED I. [Details]

Overall, my stay was comfortable the resort was clean the only real reason why I would never stay here again, it's because it has too far to go explore, $50 US one way each time I want to go do something [Details]

We have been several times and always enjoy this hotel. [Details]

An very beautiful resort [Details]

Extremely impressed with this all inclusive resort. The rooms, bathrooms, public bathrooms and restaurants are always clean. The gardens are constantly maintained and everyone on staff is friendly and helpful. There is a big variety of food and it is good. I would not recommend the steakhouse as certain meats are tough, the ribs are fatty and the chicken is dry. I would also avoid the Mexican restaurant. We wondered why it was always empty and now we know why. Don't let that stop you from enjoying the Asian restaurant and buffet restaurants. We would go back to the Riu Jalisco in a minute! [Details]

We enjoyed our stay at the Riu Jalisco very much. Great weather, food & drinks what more could we ask for.
The only complaint I have is the pillows in the room definitely need to be replaced they're very uncomfortable. But that's minor. Thanks so much. [Details]

It's was an over the top experience [Details]