Melia Cozumel

Third time vacationing at this hotel. Loved it. Last 2 stays were at Level Grand Premium.
Alfonso was our concierge both times at Level. Always very friendly and accommodating our needs and questions. Booked a la cartes, sun beds. [Details]

Spot is like a paradise but food is mediocre.
They keep the hotel clean but the rooms could be modernized.
Great service. [Details]

Small resort compared to many and a bit difficult to find your way around initially as many steps Ramps & back passages but over all an ok stay. Rooms were nice clean except for musky smell. Front desk stingy about giving extra bottled water. Beach was ok except for seaweed but it's the time of year for it to come ashore. There weren't enough Bathrooms and the one downstairs from beach grill was disgusting bad sewer smell. There needs to be more accessible bathrooms to beach. Food was repetaty and not really fair how you can only seem to get into : restaurants in a week stay. Was recently at another resort where you could book on your own on a computer in many areas for your dinner reservations.. we had one for every evening! Not at this resort- we had to go through a guy called Manuel who was kind enough to get us a reservation! This seems unfair to us. Some people somehow managed to get in to restore very night ?? Staff was lovely and kind.
There's also a tower on property that's time share owners who seem to get more Privileges than regular guest
Had a nice time but prob wouldn't return to this property [Details]

We had an excellent experience. Love that the resort is smaller and more intimate. Everything is very easily accessible and well labelled. Lots of directional signs so you know where everything is. The staff were great love Enrique at the swim up bar and Patricia at the Omlette station they both were very friendly fast and effiecient at their jobs! The resort is very clean and the food was also great always lots of choices. [Details]

We had a wonderful time. [Details]

This all inclusive is awesome,small but always able to find good eats no matter which meal....easy to get around and very nice people in all areas of resort....for the most part its what "YOU" make of your trip.....any of the bad reviews, are usually people that whine and complain about every little thing......the golf course is nice and island is incredible.....go have fun at this resort....you wont regret it.....cheers [Details]

Front desk very helpful.
Entertainment crew and waiters vey friendly.
Nice and clean pool.
Rooms dated but clean.
A la carte restaurant good but limited choice buffet [Details]

good food, well priced, staff cannot do enough for you, our Travel Agent, #CoreensTravels was able to work her magic and obtain rooms together and helped arrange a surprise birthday dinner. Great resort. I will definitely come back. [Details]

I have stayed at this hotel in the past and was further impressed this time. They have added more a la carte options and food was very good. Excellent service at restaurants, led by Juan, buffet manager.
Our maid service was excellent,Lorena. Clean, comfortable and we enjoyed the golf.We will return.Thanks [Details]

We loved our stay at the Melia! Beach is awesome with clear tourqoise water and little seaweed. Beach was raked and cleaned each morning and good amount of sunbathing options from lounge chairs to padded beach beds and hanging Hammocks. Room was large and open with ample bath, robes, slippers, and balcony with chairs and ocean view. All inclusive food was great with a broad variety each day. 3 restaurants for a More personal touch requiring reservations. The staff is friendly and helpful. We commented the staff seems to like their jobs and seem happy to be there! This shows us they are treated well and appreciated in the job they do. From the towel people to the Spanish class educator, everyone was wonderful and wanted to make our stay great. Everyone was appreciative of our attention and thank yous! It is nice to feel cared for and this is why we will come back. We had the all inclusive golf package at a very reasonable price $1740 PP x7 days. 5min taxi -$5 US to downtown and the golf course. The golf course had a caring and friendly staff as well, and the course was surrounded by Natural jungle foilage with the occasional crocodiles and iguanas -but safe. Rental golf clubs were nice Nike's and they had cold washcloths for each person after your game. Great on the hot days. All inclusive alcohol as good as well with the swim up bar and various places on the property to indulge. Entertainment nightly was varied as an option to enjoy. Featured concerts, karaoke and fire dancers when we were there. There are kids activities, however separated areas for adults. Our experience was very satisfying and the personal feel will bring us back. Will return asap. Dale and Annette Lowey Jan 2017. [Details]

Buffet never hot, or enough choices.
Room with golf package just o.k.
Golf course is very good.
Cozumel the town there is very nice.
The people are very friendly. [Details]

I just returned from a 4 night/5 day stay at this resort. I have to say that the staff are amazing at this resort. Always friendly and helpful and very accommodating. Our group of 18 Canadian Ladies had an absolutely fantastic time.
Beach was beautiful, food was good, service was above expectations.
Rooms were comfortable, some of the ladies in the garden rooms found them a little musty, not sure what could be done for that. Overall a great stay!
We will be back. [Details]

Excellent experience in all ways! [Details]

The staff at this hotel are very friendly. The food is very good. The hotel is very clean. Would I return? Unfortunately no, there is no night entertainment and you could not swim at all in the water. It was very murky the whole time. [Details]

Nice and clean. Nothing spectacular. Very little night activities. A disco or piano bar would have been nice. Daily activities could have been better
Advertised. [Details]

Great resort. I would recommend it to anyone. [Details]

Second time there and loved it even more. Nice small resort, staff bends over to please you, everyone is very happy. The beach is awesome, its great having the pool right beside and a bar in between with great service! The food was great, enjoy the restaurant on the beach at night. First week in march and a full resort but always found a great spot on the beach and around the pool never looked full. Great vacation! [Details]

We visited this resort March 2014 with friends. It is not a large resort, but beautiful and well kept. While vacationing I had a family emergency and had to return home. The staff actually went throughout the grounds calling my name and room number so as to give me my messsage. [Details]

Decent hotel, substandard business services. Food ok, but seafood and vegetarian alternatives quite limited. [Details]

We had an excellent vacation for the second time here. Service, Food, Cleanliness, Beach and Amenities all were great. [Details]

AS in the past the food was good, the rooms are clean and well keep. The staff are very nice and willing to take care of you. The resort was kind of quiet so they closed the beach bar early and only had the Grill Restaurant open 2 nights in the week that we where there, leaving you with only 2 choices. This I don't think is right. But the buffet was fine. All good looking forward to going back next year. [Details]

My wife and I spent two glorious weeks at the Melia Cozumel.
The weather was great. The food was just as we expected in a Mexican All inclusive. Lots to eat at every meal. hotel staff are welcoming and cheerful. at every meal we were served with great attention. This was our 5th visit to Cozumel and first to the Melia. It's a great place to vacation. [Details]

Overall nice hotel with very friendly personnel, good and clean rooms. The food was OK , with many options. [Details]

Great little hotel. [Details]

The staff was friendly and courteous. Most staff spoke English well enough. The hotel was clean and comfortable. The food was good but not great. The beach is fantastic. I didn't see a nicer beach on the island. Don't depend on a wakeup call. We asked for one so we could get up early to catch our plane and the call didn't come but we had a backup alarm. The sports equipment is only one hour free per day. The Hobbie Cat is one hour free per day after having to pay $31 for a lesson even if you are already experienced. Over all the hotel was very nice and I would recommend it if you are looking for a relaxing getaway at a reasonable price. [Details]

Lots of friendly guests and the staff were great. buffet food below expectations, great drinks and beach was beautiful. [Details]

We had an exceptionally good holiday at this resort. The beach is much nicer than the brochure pictures shows. There are some rocky spots in water but at least there is a beach not sand, rock then water. Housekeeping went above expectations, anticpating needs before requested. All staff were very freindly and accomodating. We weren't approached even once even though there is time share on premises. There were no long line ups at the buffet or in the restaurants. Food was very good, fresh, plentiful and a good variety. There were no loud music playing that I could hear at night or during day. All aspects of the hotel are very clean and well maintained. I would highly reccomend this hotel. [Details]

This was our first trip to Cozumel, we have been to Cuba 5 times and there are some huge differences between the two. The air terminal in Cozumel is worse than in Veradero believe it or not. Our plane was the only one disembarking and it took us over an hour and a half to clear the terminal. They brought out dogs and sniffed every piece of luggage that came off of the plane! Five bags at a time! Then they hand searched every piece of carry on and every bag even the duty free from the plane. When we arrived at the hotel we were told that we could not check into our room until 3:00 PM thankfully the room was actually ready by 12:00 and we were able to move into our room and freshen up, change and so on enabling us to start to enjoy what was left of our first day. How ever not so for many others, we still seen people sitting in the lobby board to tears waiting for there room. Our flight left Toronto at 06:00 so most every one had been to the Toronto airport by 03:00 am. One huge difference that we found in Cozumel was the bar system. The bars do not open until 10:00 to 10:30 depending on the staff that day and they close at 02:00. Not a big deal for us but it was for our travel buddies. There are no coffee bar either and my wife did miss her Spanish coffee after breakfast that she had grown so a custom to in Cuba. The Hotel it self was great the room was fantastic the staff couldn't do enough for you! They was always as helpful was possible. This was the first time ever we did not need to call down to the desk to sent up maintenance to repair some thing in our room!
The food in the main buffet was some what limited, you only received bacon is if you asked for it and it came fresh out of a deep fryer to your table. The main meat for breakfast was hot dogs, they consider them as sausage. The food in the elacart and from the beach snack bar was the best we have ever had on a vacation. The beach is unbelievable the sand was like talcum powder and there was a crew of 4 hands raking it every morning at exactly 06:00 every morning! The pools were also cleaned and maintained at that time every day. Some one was constantly sweeping the pool area and the side walks every day. The hotel is not new but it is VERY well kept unlike older hotels in Cuba. Our tour provider was Nolitours and we had a lot of problems with them and especially their rep in the hotel. His name was Wilson and he was only interested in booking things that he could make some side money on, this I will take up with Nolitours No need to bore you with that. BUT if you are a scuba diver there is a dive center through the hotel at the water sports hut. We didn't find this out till it was too late for me to book the dive I wanted (Wreck Dive) I hope you were not too board reading our long report and we hope you find this helpful. A couple from Ontario [Details]

over 20 trips under my belt and i have never complained until now. the food worst ever.most employees are great ).the hotel is beautiful we really liked it . food could have been better [Details]

Not a bad little hotel, but the food was not great quality and the service was spotty. For the price, about what you'd expect. [Details]