Viva Heavens By Wyndham

junior suite room very clean ,one towel person (2) facecloths you need to request. Coffee maker with coffee ,no creamer.
Staff pleasant and accommodating. Luna at front desk was exceptional.
There were a lot of older folks and found it trying getting in and out of the pool…a railing should be installed. [Details]

A great place to relax and chill. Friendly staff and a very clean resort. Our 2nd time there and will likely go back again for some R&R. [Details]

We generally go to Punta Cana. l've been to this area 20 years ago. In Puerto Plata it rains disproportionately more than in Punta Cana.
For whatever reason this hotel doesn't clean the seaweed off their beach. The beach is nice (once cleaned) but the ocean isn't. The ocean is murky and full of seaweed. The hotel is geared towards older people. As of Feb. 1, 2024 the hotel doesn't refill your room bar with anything but water, definitely no pop and no alcohol. The staff is very nice BUT the front (entrance) security and bell boys are very money hungry. We ordered a taxi and they sent him away because it wasn't a taxi of their choice. Later we found out they get commission/kick backs from the taxis that are allowed there. They went to the extreme extent of telling us we could get robbed or killed. Their pre-selected taxis were six times as much, after that incident we took the local bus that was $1 U.S. dollars into town vs $40. On the way bank the taxi was $6 so $7 there and back vs. $40...
Again, staff in the restaurants and
entertainment is very nice, which leads me to my other disappointment, most people aren't generous with the tips, most don't tip at all. The food was good, but just that, not Mexico good, but not Cuba bad. We chose to come here because of the price but we'll stick to the Punta Cana side mostly because of the ocean and the frequent rain. If you have kids, I wouldn't recommend this hotel, but if you want to lay on the beach, next to a pool (mostly in the rain) and be confined to the hotel then this is your gem. [Details]

Our stay at Viva Heavens was just OK. Food was mediocre, rooms mediocre and service was almost non existent. Would not return or recommend to others. [Details]

We had such an amazing vacation, we didn't want to leave. The size of the resort made for an easy environment to make new acquaintances. Everything was close by as well as the local shopping mall, golf course and local flea market. We definitely will return!! [Details]

It is not worth the money. The pool was small and beach had alot of seaweed. They were good at keeping the place clean. Rooms had smell of mildew at all times. Our one room had to be changed due to bugs everywhere. [Details]

Spotlessly clean, small resort. Staff are all friendly. Wait staff, bartenders, front desk speak English and are very helpful. We had the "Bliss" room (very basic (NO balcony) but perfectly adequate. Ice cold a/c, great shower. comfortable bed. Wifi was super fast and worked everywhere except very close to the beach. Food was just ok. (even at a-la-carte) but lots of variety. [Details]

Nous avons passer une super belle semaine dans ce complexe. Petit mais agréable, propre, la nourriture es excellente, le personnel gentil et à l'écoute. Notre chambre était magnifique et les lits et oreillers confortables. Les portes de chambres sont difficile à fermer donc doivent être fermer très fort ce qui est désagréable la nuit. Les géo kankan et kora font un travail d'animation exceptionnel. Les restaurants à la carte sont délicieux. Le buffet petits mais excellent. Comme nous etions dans la saison basse cene sont pas tous les restaurant a la carte ouvert chaque soir donc nous devions aller vérifier a chaque matin au guess ce qui etait ouvert. Beaucoup de chaise à la piscine et à la mer. Bar à la piscine et à la mer n'a pas de serveur par contre. Le week-end il y a beaucoup de locaux qui sont un peu envahissant. Sommes toutes je recommande fortement pour des vacance tranquille. [Details]

Hotel changed to family. We got tickets in Jan. as adult only. Hotel open in 1/3 price for domestic with family (kids under 12 free). On top got some extremely poor families for few days, kids first time in water. extremely loud , lineups for food with not that polite domestic. [Details]

Good hotel great staff food was very good no one got sick from it.
Best part about this place is the spectacular beach but they do allow the beach sellers to come right up to the resort and they are very persistent so expect to be interrupted a lot. Only down sides was room service does not work and the shop is outrageously expensive (10 usd for a bag of chips), but you can go across the street from the resort there is a mall and the things there are reasonably priced [Details]

Resort was clean and well kept. The staff were friendly and not overbearing. Buffet was good, we did not try any of the a la cartes. Liked that it was adults only. For a small resort it was not over crowded and there were plenty of lounge chairs. Really nice beach with a sandy bottom and gradual assent into the ocean. There is a lagoon with lots of natural wildlife. [Details]

The hotel is a beautiful boutique feel hotel. With only 180 rooms and max 380 people it was very small and quaint and never felt busy. All the staff were extremely friendly and accommodating. Very rarely had to wait in line for anything. We went to the Italian and Blend restaurants during our stay and they were extremely good. The restaurant on the beach was excellent! Pizza was amazing! We stayed in the Amnesia Junior Suite and it was excellent! Lots of room! Its unfortunate that it is going to change from Adults Only to Families. I would go back again if it stayed Adults Only! [Details]

Super enjoyed our stay. Everything was clean, property was in immaculate condition, food was good, Sofrit and Mexican a la carte restaurants were the best. Our room was perfect, had a balcony on second floor, no issues with feeling secure. The Bartenders were great, the entertainment team was great. Good little Mall a few steps down the road to get your keepsakes. [Details]

My senior husband and myself had never been to Puerto Plata, due to listening to friends comments. Our loss! This resort is a hidden gem! We loved it here! Was everything perfect? No, but the pluses at this resort made up for the negatives.
First off, the staff was Fantastic! The food was excellent! The drinks were hit and miss but you quickly learned to look for the great bartenders.
There is a pathway to the beach, unlike anything we had seen before. We loved strolling slowly down this pathway to the beach/snack bar or the Italian and Dominican Restaurants.
We found if you ran the bathroom sink hot water first, then shower water would be hot right away. And we had plenty of hot water with great pressure in the shower..
We strolled down the street to the mall and felt completely safe.
My husband is a mosquito magnet but he only got bit once in the evening at the Italian Restaurant. He wore pants the next time we went.
The location of this resort is great, just 25 minutes from the airport, a bit longer right now as a bridge is out.

We would go back to this resort in a heartbeat but unfortunately it is switching over to a family resort and we enjoy adult only resorts. [Details]

I enjoyed this small resort. Not for partying although they do have a « disco ». The nightly shows were nothing impressive, but the entertainment team's enthusiasm makes up for it. I would return for a nice relaxing week in the sun. [Details]

Hotel was nice a bit old. Need to modernize [Details]

We were a group of 6 ladies, 2 per room. We did not get the rooms we requested, we ask for 2 separate beds and a balcony but all 3 rooms had only one bed with no balcony [Details]

The resort was a great experience and we really enjoyed ourselves. The pool was nice and had plenty of chairs, the food was great and there were many options to choose from. All staff members were very pleasant and always had a smile on their faces. The rooms were satisfactory and we slept well. Many areas of the resort looked to be updated.

The resort is very nice and we were happy to be there. Would I book again? Probably not, but not because of a bad experience - we simply would like to see what else is available.

Drawbacks (more annoyances than anything) - not many staff spoke English. We encountered language barriers often, especially when requesting extra coffee, towels, etc. for the rooms. The rooms were satisfactory and beds were comfortable but there were no drawers or shelves to store your clothing. We had to live out of our suitcases for the week. Also, a picture or two on the walls might brighten up what some would consider a drab space. The beach was simply okay - a small space where many are packed in. The panhandlers were a nightmare! We were constantly asked if we wanted massages, our nails done, to buy necklaces, hats, sunglasses, cigars, etc. It became really annoying at times so we stayed away from the beach area altogether, which was sad as we really wanted to enjoy it. Wifi was iffy - but it's like that most places we travel to. And if you're expecting to buy souvenirs at the onsite gift shop, you'll be hard pressed to find much.

As stated, we enjoyed the resort and it's amenities, but we didn't love it enough to book again. [Details]

Based on what we paid, our expectations were not that high in comparison to other resorts in other countries. The value we received would cost a MINIMUM of 50% more at a resort in Jamaica, for example. If you wish a vacation for R&R with great food, this is the place. There are enough activities around the pool to keep a lazy person active.
I would recommend that the management of the resort put a lot of effort into training the staff to listen and understand the international language of ENGLISH. The staff definitely care enough. We focused on tipping the staff that understood our needs and serviced us well. Only those that looked after us were tipped generously. We would rather tip generously than purchase souvenirs as we have enough "junk". I seriously contemplated staying a few more days. Had a lot of fun and R&R.
Our air carrier gave us elite status for the flight and upgraded our rooms. Great service from our air carrier. [Details]

Hotel was clean. Staff was pleasant. Restaurants were mediocre. Beach was nice, but ocean was rough and there were weeds. No options for sitting in the shade on beach. Just one pool, with no swim up bar. Quite a few of the lounge chairs around the pool were in rough shape/broken and there wasn't enough for everyone. Continuous problems with our room key not working. Our room was VERY noisy during the 9-11:00pm entertainment time and it wasn't possible to sleep til that was done. [Details]

Hotel
!) Room was clean,only problem was the bathroom floor on the third night and onward was wet it would not dry so found that very dangerous.And towels were not nice and fluffy also needed more face cloths .
2) Food was a good variety but found it cold most of the time and more fruit choice would have been great.
3) Entertainment would have been nice to see the shows start before 10pm and more around the pool. [Details]

We stayed at Viva Wyndham V Heavnes Adults only restore in Puerto Plata, Dominican. It was excellent and very peaceful vacation spot for couples during mid August month. Beach was really good. Most important is food was good, lots of choices to choose from (Buffet, Dominican, Fusion, Mexican and Italian restaurants)
Heads Up: Local Dominican's stays at the resort during weekends (They don't bother anyone and they mind their business, therefore no issues there - Just become crowded only) and staff are friendly but it would be ideal if they can improve English better, So we will be able to communicate with them better.
I will recommend if you wish to have simple peaceful vacation and able to enjoy your stay. [Details]

First time coming to Dominican with my boyfriend. The place was amazing. Food was incredible - no complaints. The staff were so friendly, Pinky, tinker bell, Ralph, Jeffrey, chicken leg, wiz, and more! Everyone was so great to us. Beach was beautiful, pool was great, drinks were great. The place exceeded my expectations and more. We will be coming back!!!! [Details]

The stuff was amazing, the maids very friendly amazing job. The entertainers we're amazing, the Joker, Pinky, chocolatte, the most amazing one was chicken leg he is an amazing person, he's an excellent Entertainer we all fell in love with him, [Details]

we traveled with another couple and had a great time. [Details]

Overall the resort is okay. The room was large, but the bed hard and when someone turned over, the whole bed shaked to wake up the other person. Pillows old and extremely soft. No hot water at sink but plenty at shower. It was frustrating to try to get lounger at pool-not enough and had to get up at 6am to put towels on or no lounger until 3p.m. Never saw a show-too late after being out in sun all day and never made it to disco at 11p.m. Perhaps offering entertainment earlier and dancing earlier would be nice so early diners can see a show and dance and then head off to bed and let people who want to stay up late, stay up. [Details]

Our experience as a couple was very good. The grounds and rooms were kept very clean and stocked. Staff were friendly and helpful wether at front desk or cleaning staff and servers Entertainment crew work hard and encourage all to participate. Nice beach to walk in either direction, warm weather, clean beach area compared to other resorts near by. A laCarte and buffet and snack areas decent with lots of variety for your typical AI vacation. 5 min walk to beach along path is level and easy to get around. A minor issue, if you have allergies or get the sniffles there is no Kleenex in the rooms and it's around $12 US at stores close by for a box. Very clean resort and accommodating staff. Just be courteous and respectable to all staff and treat them the way you would wanted to be treated and your vacation will be awesome even if you find your own weak spots. [Details]

It is very small, quiet and was only 41% capacity. Beach is long and great for walking. We enjoyed our vacation however had a few hiccups. The Front Desk Reception has one gentleman that is extremely miserable. We referred to him as Mr. Personality! Very arrogant. We where change $105US as our room only had a king bed (travelled with a friend and made many request for 2 beds). Was extremely sick for 24 hrs (not much of a drinker so not sure what the cause was). Great excursion with the buggies. Book your excursion from the folks at the beach and not with your Rep (Sunwing) etc. Same excursions with a saving of $30 US . The weather was amazingly hot and breezy. Perfect weather! Food is ok a step up from Cuba. Having free Internet was a Bonus! The entertainment staff are all very friendly and adorable ( Peter Pan, Elastic Boy, Africa, Joker). Over all we had an amazing vacation. Don't miss the Foam Pool Party ! [Details]

This is a good hotel. Check several sources for details and star ratings, as we saw this hotel rated as both a 4 1/2 star and then as a 3 star. This hotel is what can be expected of an average hotel in the DR, but doesn't have the quality food service or luxury, pampered feel of a 4 1/2 star. We visited during shoulder season (end Nov.), so hotel was not busy, quiet and no crowding, maybe mostly because of the time of year we visited. [Details]

Needs upgrading but not bad on the whole. I loved that it was adults only...
Restaurants were not all open due to small numbers of guests..but I'd rather have less guests and a quiet atmosphere and lose out on choice...although having both would be the ideal. Food was decent, although repetitive. One of my biggest beefs was that I couldn't get fresh juice...they had drink concoctions premade with lots of sugar but when I asked for nice blended juice with fresh pineapple, passion fruit, papaya etc I wasn't able to get any...disappointing.
I don't think at this point with the state of the rooms it should be classed as a 4 star [Details]