Paradisus Rio De Oro And Spa

Everything was great except that the units didn't have bathroom doors. For an unknown reason, they were removed and a curtain was placed after our request. [Details]

We were a group of 15 ladies. We had a fantastic time. The location was amazing. The beach was beautiful (Coral in one area that you can snorkel in), and sand in the rest. A little seaweed in the water, but it was anckored in the ground, so does not move and there was still plenty of area without. The food was okay, they do the best they can what what is available. The drinks were great. The Animation team was the BEST (Daniel, Carlito and Omberto(?) did their utmost to ensure we all had fun daily). The rooms were very spacious, clean and well kept. [Details]

This resort was absolutely stunning, loved everything the food, the service, the rooms, the pool, the ocean I will definitely be returning back soon!
I also want to command on the front desk worker Julio Cesar, his work ethics were outstanding, very professional and answered all my questions with such kindness and respect. He truly should be rewarded to being promoted to a supervisor/manager, I highly recommend he gets promoted!! His an excellent employee!! [Details]

We had an amazing time at this resort.. The staff was very nice, the rooms very clean, the food was good with a very good variety, the beach and pool were amazing.. would definitely recommend it to anyone. [Details]

Upgraded as first room was by lobby and was extremely musty and damp. Windows were fogged up. Hard beds.
Nice at Royal Section. Food service often slow and half the time no fish at the fancy restaurant. No eggs/ butter. I thought if you paid extra you could at least have these items. You can get nice seafood however at off resorts no problem though.
Nice staff. I emailed the resort with my comments. They never got back to me so take that into consideration. [Details]

This was my first beach holiday ever and it definitely left me wanting to come back again. I have resisted this type of holiday for years in favour of skiing, but the low snowpack this year weakened my derenses and I am so glad it did. Wi-fi inconsistencies were a blessing in disguise - that much easier to just unplug and enjoy the experience. [Details]

Very quiet on the Royal side which we truly enjoyed. Food was good but repetitive. Room was big and spacious but definitely showing some wear. Grounds and the entire staff were well average. Beaches were clean with amazing white sand. Overall an enjoyable vacation stay. [Details]

My mom and I had the most WONDERFUL time at this resort - we stayed on the Royal Service side and will be returning ASAP! [Details]

Paradisus Rio De Oro and Spa was an great resort! It was NOT crowded, it was VERY clean, the staff was outstanding, always so friendly and willing to engage in a conversation There was always 'beds" to lie on at the beach or by the pools, the employees were always there to help you get a bed and take it to where you needed. The resort was extremely safe, security at the beach and the pool area, and out front! Lorenzo at the pool side bar is just the best! The food wasn't the best, however the drinks made up for it! [Details]

The hotel grounds are beautiful, there are lots of trees and flowering shrubs as well as well maintained lawns. The people are their greatest treasure and I would like to thank some special persons: Maria and Sonia at the Buffet restaurant and Alberto at the beach. They deserve to be recognized for their social skills and the work that they do. [Details]

I went alone, 2 wks.I wanted safe and clean. I would return. Internet connection was good.No butter, no eggs, no mayo, some days no wine...but one goes with the flow.i would return, even if I had limited food choice. I enjoy being in the outdoors no matter the weather and not being pestered to buy something [Details]

Hotel grounds and facilities were beautiful. We loved the natural setting and access to nature trail and ecological reserve. Beaches were gorgeous with lots of variety. Cappuccinos were great! [Details]

Excellent hotel, lush tropical gardens, great beach very friendly & helpful staff. [Details]

Food was average, around 7/10. The occasional meal was 8/10.
Grounds, landscaping wonderful, pools were great. Beach not so clean and very short, very little space. It was possible to always get a lawnchair for by the pool. Hotel room was good, clean, though shower pressure weak. Good lighting, iron and board provided. Toilet a little weak, bidet in the bathroom as well. Front desk reception a little slow, english skills could be improved. A separate customer service office is a good idea. Internet access almost non existent though they will provide you with a wifi passcode. There was a safe in the room, which is good. The lighting on the grounds at night were not good enough. Lots of times, I couldn't see ahead of me, it was too dark and this could have been dangerous as many of the ground surfaces were not flat. I fell once on the marble tile floor in the lobby because I slipped on a bit of water. [Details]

Good and healthy food and drink, friendly staff, clean and space room [Details]

The hotel is nice, food was great, meat, see food, fish, you can choose whatever you want.
The beach Is beautiful [Details]

Please Read before you book this resort. You will see many reviews saying 5 star hotel and few saying one star. Listen to the ones saying one star and don't ignore them like i did. This resort is one star or less . Very outdated and maintenance is very poor . From food to entertainment to beach or pool it was HORRIBLE!!!! The pictures you see are misleading! The wifi is very bad , the food is very bad the rooms are from the 1970 and your tv who is the size of the monitor wont work. Very poor selection of Drinks even the pinacolada was not always available. The only positive thing i can say about this resort are the staff . Very nice and you fee bad for them due a very poor management ! Do NOT Book this hotel!!! [Details]

Increíble place full of beautiful people! The best resort in Cuba. I felt secure and at home with this amazing people! The conexión with nature, the personal touch just the perfect place to relax. Thank you everyone for this experience, what a nice management team! Definitely I'll recommend it and I'll be returning soon! [Details]

I've been there for 4 days ,the stuff were amazing like dyana,anabell...
The Manager was amazing (hose)
The spa was different experience which is natural water in the pool.
Food and fresh juice are the best.
By the way I've been with my mom and she enjoyed it so much [Details]

I visited Paradisus Rio De Oro Resort & Spa hotel with the group of friends from August 22-29, 2023.
This was my 1-st visit and the last one.

It is nice property but the beach in common section is pretty small and the part of it is rocky.
During my stay there were not many visitors (I never saw such an empty hotel before) so you always could find the place in the shade or under the sun.

The service was pretty good. My room request was granted and I had the room on the 2-nd floor in the building close to the lobby. The stairs in the room have to be marked for safety reasons as at night people could fall.

The main concern here was the food (breakfast) and the entertainment.

Not too many options for the breakfast, even the eggs were not there for 2 days and the cooks had to use the egg powder
instead. The cheeses and cold meats variety were very poor. Even the crusted bread which is usually so good in Cuba was not there.
The vegetables selection was almost non-existent: shredded carrots, beets, cucumber, corn (from can) and mushrooms (from can). As for fruits the guests could choose from guava, watermelon, papaya and mango. I've never had such sweet and juicy mango as in Paradises, papaya and watermelon were also good. The banana smoothie which is very delicious in Cuba could not be prepared as bananas were missing. Also Pina Colada and Mojito could not be prepared most of the time because of the ingredients shortages. Brandy, Gin, Cognac, Ron, Whiskey, Vermouth and beer were always in the bar.
Coffee was pretty good too.

Because of the small number of guests the main buffet was working mostly for the breakfast we were given opportunity
to visit the restaurants for the dinner and this was very good choice as all the restaurants had good menu with sea food
and beef/pork/chicken which were delicious and presented in a nice manner. We visited El Patio, Mediterraneo, Tsuru and Los Helechos. I would recommend to visit all of them if possible. We dined at the main buffet twice and the variety was good and plentiful. The ice-cream was very delicious too.

One dinner was set close to the pool and the pool show followed. The dinner was delicious and the show beautiful and very professional.
In 1 week we saw 3 shows only and in the evening guests were pretty bored.

Overall this was not bad experience but the price/quality ratio was not the best here. It is for sure not 5 *hotel even by Cuban ranking.
I paid around $1380 for the single and for CAD $200-$300 cheaper could have the same experience in other 4-4.5 * Cuba hotels. [Details]

We (family) have been to Cuba more than 10 times. 2 of the 10 have been to Paradisus Rio de Oro therefore this time we decided to try the Royal Service and take advantage of the perks, as advertised. This resort was and still is advertised as ADULTS ONLY. This is where the disappointment comes in. The so called Royal Service Private Beach is shared with the locals AND their children. We spent half our stay on the beach with screaming kids. I approached and addressed my concern to Lina (manager) and the best she can do is to relocate us at the Spa area and utilize the pool there. Unacceptable! The concern became a "to bad so sad issue". Therefore the Paradisus Rio de Oro Royal Service is NOT an ADULT ONLY resort!
5 A LA Carte restaurants? Absolutely NOT! The only choice is, what is available that evening. They advertised it as "shelves are full of liquor" NOT! There are other (minor) issues but my concern is, don't publicize it as ADULTS ONLY when it's not. We usually stay 14 days in Cuba ( different resorts) and NEVER once had an issue. This trip left such a bitter taste and unfortunately will NOT be back to this resort [Details]

Wife and I enjoyed our stay. The service was excellent. The grounds are mature and look beautiful. Royal Service area and staff are second to none. Highly recommend [Details]

This resort is beyond amazing. The beaches are beautiful (no seawood) the food is wonderful with lots of selection & the service is spectacular. Thanks to the manager Lina for her great hospitality. The butler's Rolando & Dunieski who went over & above to make sure we had everything we needed. I will definitely be returning next March for another wonderful week. [Details]

Having been at a lot of all inclusive south of north America, By the end of my trip I never once said I would go back to that resort till now. It was just different, the staff welcomes you with open arms, The Food is Next level and I don't mean for Cuba it is good, it is good. I miss my eggs benedict in the morning.
Rooms and facility are immaculate
Beaches on the royal side is nice but not over the top amazing for me but that is up to mother nature.
Already looking to book my next one back.
If you enjoy all inclusive Book at this resort, it will meet your expectations and then some. [Details]

Weather great Staff excellent Food good rooms very clean Beaches great [Details]

First time with my mother and i & we have been having an amazing experience !

The staff are very friendly , Darwin is great with the guest & entertainment ! Maria was also very sweet and nice to us :))

We hope to be back soon ! [Details]

We recently had the pleasure of returning to a breathtaking Cuban resort for the second year in a row, and once again, it exceeded all expectations. The resort's exceptional staff, luxurious accommodations, and the unforgettable outdoor shower made our stay an absolute delight.

The staff at this resort truly goes above and beyond to make guests feel welcome and valued. Their attentiveness and willingness to assist with any request or inquiry were second to none. It's evident that they take great pride in ensuring a memorable experience for every guest.
One of the highlights of our experience was the luxurious outdoor shower.
The design and privacy of the outdoor shower was wonderful.

As returning guests, we were thrilled be be in the same room as last year.
In conclusion, our second year at this Cuban resort was just as incredible as the first. The staff's unwavering dedication to making us feel comfortable and welcome. We wholeheartedly recommend this five-star Cuban resort to anyone seeking a truly relaxed getaway. As for us, we're already looking forward to our next visit. . You cannot possibly be disappointed with the Royal service option. [Details]

We had the pleasure of spending a week at this hotel. From the moment we arrived with a welcome glass of sparkling wine the staff were welcoming and informative to all the activities available at this resort.
We were taken to our rooms which were clean and well equipped with a bottle of wine chilling in the fridge and a plate of hor d'oeuvres for a welcome snack after our trip.
The rooms were clean and spacious.
The pools were stunning and the beach was cleaned of extra seaweed each day.There was a bar at the beach where a server came to offer whatever drinks you wanted from ice cold water to beer or wine or mojitoes.
The buffet and a la carte restaurants offered a good variety of food, well presented and well cooked. At the pool restaurant they made the most wonderful margarita pizzas that were light and crispy and delicious!!
The entertainment was varied and there was always a Cuban Band playing somewhere in our travels or a pianist or entertainer encouraging you to sing a long or dance.
The Wifi was very fast.
All the staff were very friendly and tried to assure that your vacation was the best ever.
When I left we were already planning our next trip to paradisos rio di oro [Details]

Second time at this resort at the Royal section! We really love it, everything is incredible. The beach, food and the service is exceptional! We will be back again for sure. [Details]

We just returned from our 4th visit. We had an amazing vacation and can't wait to return soon. It was so good to see again all our friends, all the staff that recognizes us and treats us like family.
We want to thank Lina, the RS manager, for giving us the same room we had last year. She is exceptionally helpful , professional and made us feel very welcomed.
Repeat guest dinner was amazing as usual, with great food and nice Cuban music and live bands.
We visited the SPA every day! We can honestly say we had the best massages ever. The location is beautiful, with a small beach and saltwater pool. They also have very nice wet and dry saunas, with entire circuit, outside shower. Just amazing!
Thank you dear Paradisus Rio de Oro for your kindness and hospitality to us, we appreciate each of you.
Elena &Andrey [Details]