Grand Sirenis Cayo Santa Maria

Nous étions au Grand Sirenis à CAYO SANTA MARIA du 27 nov. au 11 déc.
C'est le meilleur complexe où nous avons séjourné à Cuba (20 voyages).
Nous étions un groupe de 6: grandparents, parents et petits-enfants.
Nous avons fait quelques demande pour notre chambre et l'hôtel a satisfait à nos demandes.
Les chambres sont grandes. Lit confortable, la climatisation fonctionnait bien.
Nous avions un moustiquaire dans la porte patio. On l'a laissé ouvert plusieurs nuits et on s'endormait au son des palmiers et des vagues.

Je veux remercier tout particulièrement Gabriella et José et les autres du service des relations publiques pour leur dévouement. Ils étaient toujours présents. Nous avons eu 2 problèmes mineurs et ils ont été réglés en quelques minutes.

Les choix au buffet étaient toujours bons: salades, viandes froides, fruits, légumes, viandes et poissons variés, desserts,
Etc. Au déjeuner, toujours un bon choix, incluants oeufs et bacon ,café, gaufres, crêpes, pains, confitures et sauces.
Il y avait aussi un kiosque de barbe à papa et un de churros, toujours appréciés des jeunes et moins jeunes.

Le service partout sur le site était exceptionnel, au buffet, bars, snack bars, restos à la carte.
Le site est très propre. Le personnel de soutien est toujours disponible et travaille fort.

La plage est spacieuse et bien entretenue. Il y a un snack bar (sandwiches, hamburger) et 2 bars et le service et la sélection sont très bons. Un merci spécial à Ricky qui fait le service sur la plage et tenait nos verres bien remplis. Noua avons eu de belles conversations avec lui.

Il y a eu plusieurs événements spéciaux: party à la piscine, Journée Cubaine, Journée du Canada, anniversaire de l'hôtel etc.
L'enregistrement à l'arrivée et au départ se fait rapidement.

En résumé, ce fut une très belle expérience pour nous tous. Ça valait l'heure et demie de transfert en autobus.
Le complexe est le premier arrêt de l'aéroport et le dernier avant l'aéroport. C'est à considérer.

LE MAUVAIS:
Apportez du bon chasse-moustiques. Ils sont plus nombreux que nous! [Details]

Nous avons visité l'hôtel la dernière semaine de novembre. Notre séjour à l'hôtel a été très agréable. Les chambres sont propres et sont nettoyées chaque jour. Une bouteille d'eau par jour. Le buffet a été une agréable surprise - la nourriture est très savoureuse et il y a une bonne variété – poissons différents , de viande, de fromage, etc. Pas de ligne d'attente , le personnel est très gentil est disponible pour vous servir. Je veux mentionner Vania - dans le buffet, Jinette de la service à la clientèle, Alexandro, et tous les autres qui faisaient tout son possible pour assurer un bon séjour aux visiteurs.
La plage est très belle, large et l'océan est calme tout le temps. Pour les gens qui font shnorheling - pas de grand variété de poissons tropicales, mais on peut voir des poissons a côté des roches dans le cois du plage . Le service de catamaran est bon aussi. Ils sont disponible toute la journée pour faire un tour dans le golf. Bien d'avoir des chaussures d'eau.
Le programme commence vers 9:40 pm , mais il y a des chanteurs dans le lobby 2 heures avant.
L'hôtel a 2 grandes piscines pour ceux qui préfèrent rester là.
Malheureusement, le petit fish restaurant qui est supposé d'être ouvert pour le lunch à côté de la plage a été fermé.
Je recommande d'hôtel. [Details]

Highly recommended for those seeking a relaxing getaway, our experience was excellent due to its wonderful location and safety. The beach was fantastic, the entertainment enjoyable, and the food and drinks were consistently good during our stay. The incredibly attentive staff went above and beyond to ensure our experience was exceptional. Many thanks to Yinet & Pedro from customer service in particular. The facilities were impeccably clean, and the spacious rooms were well-maintained. [Details]

Exceeded my expectations. Great place to relax and have fun. Our room was cleaned everday and was overlooking the beautiful beach. Thank you to all the staff for your hardwork & attentiveness, especially Pedro from public relations. Fun entertainment as well. Overall recommend! [Details]

We love this resort. Second time here and expectations were exceeded again. Great food and drink options. Rooms cleaned daily and service is great. Yinet & Pedro from customer relations are always looking out for you and ensuring your stay is problem-free. Recommended to all. [Details]

My husband, mother in law and father in law all spent a week at grand sirenis June 11th to 18th.

From the moment of check in you are met with amazing people, a little ways down the hallway you will meet the most amazing customer service rep Pedro. Pedro goes above and beyond for each and every person that comes to his desk. This young man does not get enough recognition. Always checking in to make sure you have what you need in your room and on resort. If something isn't right just wait 30 mins and it will be. He gets everything fixed in such a timely manner.
The pool bar staff of Sebastian and Yosvic are a great team. Yosvic has been serving for a while at the resort but Sebastian if just learning and if that's the case they have found a shooting star. His humour and passion for his job shine through.
When in the buffet you have many amazing staff in there but Jarrod always goes that little bit above from flowers and having a special table ready for his guest, he's beyond kind.
Behind the sense you have Joll and what a great asset to the resort. He was newly there are last trip and this last week you can see how much he has brought to the resort food wise and has told us some of his plans for his next steps at the resort, make sure you stop and chat with him either to say hi or to let him know where he can approve to make it better for you. He also wants to know if a quest has an allergy that he can make sure everything is safe for you while there.

Food was better than I've ever had in Cuba. There was something for everyone. Chicken, pork, eggs, hotdogs, fruits even ICE CREAM! We were never short on anything while we were there.

Lobby bar we always seemed to wait awhile to get noticed that we were there. But Jack is the best lobby bar waiter. He tries his best to teach you Spanish and makes you family and laugh.

Off to the beach…. What an amazing view, great music and ice cold drinks. Down at the beach you'll meet the bar tenders who are out there in all weather to make sure you have a drink. Adonis and Yasneil have always made us feel like family. From our chatting, hang outs or just keeping our items safe while we go out in the water. We know we can trust those two with our things. These two guys are outstanding.

The ocean view rooms. Oh my god what a view… it's a slice of heaven! Room was always clean beyond any standards we had. Smelling fresh, no bugs and clean towels every day. Beds and pillows are some of the best beds we've slept on at resorts.

We honestly can't wait to go back and enjoy this great slice of heaven [Details]

As a returning guest, from the moment we arrived, being treated with welcome back smiles. Remembering who we are and our names. Like we are part of the Sirenis family.
The customer service team is outstanding, Pachy, Pedro, and Yinet. Always with smiles and helpfully in anyway needed. Good morning greetings, making sure we slept well and have a great day.
Great variety of foods, Ala carte we had lobster, chicken, pork, beef always displayed elegantly. The soup, what ever soup we had was delicious. The buffet had a variety of choices. Jesus the breakfast cook is such a joy in the mornings. He remembered us and knew right away what we wanted.
Our room was impeccable, clean beautiful view. No lack for anything.
The beach is the best I have seen in Cuba. Soft sand, clear water. A gentleman brought our chairs to exactly where we wanted them everytime. Alex and Ricky are the best bartenders.
There is always something to do for all ages day and night. Entertainment crew hats off to Annie.
I look forward to returning. [Details]

★★★★★ Another Unforgettable Stay at Grand Sirenis Cayo Santa Maria: Perfect Mother & Daughter Trip!

Our second visit to Grand Sirenis Cayo Santa Maria was as phenomenal as our first! This time, I had the pleasure of experiencing this tropical paradise with my daughter, and once again, the resort exceeded all our expectations with its excellent customer service and breathtaking ambiance.

From the moment we arrived, we were welcomed with warm smiles and exceptional hospitality. The stunning location, with its pristine white sandy beaches and crystal-clear waters, provided the perfect backdrop for our restful getaway.

Our room once again was spacious, modern, and had all the amenities we needed for a comfortable stay. The housekeeping staff consistently ensured our room was spotless and entertained us on a daily with very innovative towel designs!

The resort's dining options were impressive, especially considering it's low season in Cuba. There was a wide range of cuisines to suit every palate. Of note was the returning guest dining invitation, where all returning guests were treated to a delicious lobster dinner and a saxophone serenade!

What can we say about the beautiful Sunset? Breathless!

The nightly performances at the lobby were a highlight, showcasing talented artists and offering great entertainment and dancing.

A special mention goes to Pedro from Customer Relations. His professionalism, warmth, and attentiveness made us feel like VIPs every day. Pedro, you truly made our stay memorable once again – thank you! You are the best!

To the newest Customer Relations Yinet, you are doing great! Thanks for everything!

The staff at Grand Sirenis, Cayo Santa Maria, were exceptional in every way. Whether at the front desk, in the restaurants, or among the activities team, everyone went above and beyond to ensure our stay was perfect. Their genuine warmth and professionalism made our visit even more enjoyable. We even had the pleasure of meeting the General Manager, Luis! Congratulations, Luis, on a great establishment and team!

Grand Sirenis Cayo Santa Maria remains our top-notch destination. Our second stay was as magical as the first, and I wholeheartedly recommend this hotel to anyone planning a trip to Cuba. Five stars once again, and we can't wait to return!

P.S. Have I mentioned the Beds? Grand Sirenis Cayo Santa Maria has the most comfortable hotel beds I've ever experienced. Let me know if you agree! [Details]

My recent stay was nothing short of spectacular. The resort's location is absolutely stunning, located on a beautiful stretch of white sandy beach with crystal-clear turquoise waters. The views were breathtaking, especially during sunrise and sunset. The beach itself was well-maintained and provided ample space for relaxation and activities.

The rooms were spacious, clean, and beautifully decorated, offering a perfect blend of comfort and luxury. My room had a lovely balcony with a view of the ocean, making it an ideal spot to unwind after a day at the beach.

The resort has a variety of restaurants, each offering a unique culinary experience. I personally tried the Cuban, Italian, and French and I have to say French was by far the best. The buffet also had an impressive selection, as well as the 24 hour snack bar.

What truly made my stay memorable was the exceptional service from the staff. They were always attentive, friendly, and willing to go the extra mile to ensure we had everything we needed. Their genuine warmth and hospitality added a personal touch that made me feel truly welcome. [Details]

Absolutely loved my stay at this resort, the rooms are very clean, the beach is stunning and the staff are very friendly, especially Pedro and Yinet from customer service. Will definitely be coming back to this resort. [Details]

I just came back from a wonderful week at Gran Sirenis, the resort is super clean, rooms are neat and tidy, and staff at buffets, a la carte restos and bars really are all awesome [Details]

The hotel was clean and well looked cared for by staff and the grounds were well taken care of by the gardening staff behind the scenes...(they must get up early) There were no big crowds or lines for anything at bars or buffet. [Details]

Overall a great stay. [Details]

If you are looking for a Cuba resort, I have no problem in recommending this property to others. But as you will hear from many others, it's "very good for Cuba standards". If this resort experience was in any other country, it wouldn't be rated as high. Top strengths are staff friendliness (most of the time) and the beach/ocean. Hotel room was comfortable, except shower is very low pressure and consider yourself lucky if you get hot water. [Details]

Hotel was large, happy with establishment [Details]

Beautiful beaches. Resort was lovely. Food was surprisingly good. Lots of choices including seafood and all.meats, fruits, eggs etc. Cubans work very hard to make your stay nice. Rooms modern. Beds comfortable and hot water. I don't drink alcohol scant speak to that. Entertainment in the lounge was lovely. Did not go to late show. My daughter loved the Michele Jackson show. Enjoyed the stretch and salsa. [Details]

The Grand Sirenis in Cayo Santa Maria is beautiful, well kept and modern. The rooms are clean, spacious, comfortable and the ocean view is bliss.

For the price point, this resort is a reasonable and comfortable place for a family to go away for a week. It allows for rest, sunshine and beautiful weather. [Details]

I like to start by saying that I have been to dozens of resorts all over and I never had the need to write any reviews.
But at this resort I was very disappointed in a few things which I think can be fixed very easy.
Fire the managers and hire new ones. The rooms at this resort are very nice and modern, attention should be more given with cleanliness.
The hallways in the main building were hardly ever cleaned, some kid spilled juice in front of the elevator on the first floor. That juice was cleaned exactly 5 days later. At the same time, a paddle of water sat in the same hallway for another 5 days and it dried by itself.
The toilets at the theatre are in real bad shape and dirty. Toilets at one of the pools is hardly ever open.
Dishes and utensils at the buffet are greasy and a couple of them still had someone else's food on them. Glasses are dirty.
When it comes to food, it's a hit and miss, but that's Cuba, you don't come to Cuba for the food.

On a different note, the beach is just awesome, the pools are really nice and the grounds are kept very nice. And services are very good.

This beautiful resort needs new management. [Details]

We would not travel to this resort again. The food was not very good, and we were warned about this but it was really difficult to find something to eat. The pizza at the snack bar took an hour to get and people who ordered after us would get theirs quicker if the waved dollar bills around. Bad atmosphere. Same for getting served at the bar. Most staff were not friendly. People smoked everywhere inside and out. Mold in the shower. Stains on the blankets and sheets. [Details]

Hotel is new built 2019 and due to COVID it was lightly occupied
Staff is friendly and the animation team is very nice,
Mosquitoes are issue in the evening
Management should pay extra attention to cleanliness
Discoteqhue is too small for 600 rooms property
I understand the hotel is not fully functioning but variety of restaurants and menus also need attention. [Details]

we were impressed with the rooms and the staff were friendly and proffesional things went wrong it was fixed a matter of minutes pedro the public relations was very caring and he made our vacation the best to be the food was very good no shortages the alacart we really good [Details]

A great experience - I recommend for anyone looking to get away and relax. Great location & safe destination. Awesome beach, good entertainment, and good food & drinks throughout our stay. The staff is amazing and pay great attention at ensuring our stay is exceptional. Facilities are clean and the rooms are spacious and well kept. [Details]

Lovely resort with amazing hospitality. The staff go out of their way to help - Pedro at customer relations is super attentive and resourceful. Short walking distance from rooms to beach and entertainment all day long. Resort is safe and clean as well. Great experience overall with plenty of food options available. Looking forward to returning. [Details]

Really had a nice time at this resort. The beach speaks for itself - amazing! There is lots of entertainment and activities to keep you busy. Cannot complain about the food, there was a lot of variety and my family and I always found something to eat whether it was at the buffet or snack bar. The rooms have a nice modern layout and are very comfortable & clean. The staff at this resort make your stay that much more memorable - super polite, amicable, and helpful. [Details]

[1] Our pick-up time was 5.50 PM we called reception to stay extra 4 hours, they informed 1 day extra charge will apply,
[2] Flight cancel, no advance information, room allotted at 8.00 PM, waiting in hot weather for 8 hours in lobby with mosquitoes.
[3] June 15 our pick-up time was 5.50 AM, bus came at 7.00 am.
[4] Bathroom door handle broken and sink was clogged, had to call to repair
[5] 1 Ltr. Canadian club whisky bottle was stolen from baggage storing room on June 14 between 12.pm to 8 pm.
[6] Food horrible, never eat French, Italian or buffet like yours.
[7] Complain to public relation officer, promised will give feedback to hotel management. [Details]

I travelled here with my family and had a really great time. The staff offers great service and are always willing to assist you - Pedro from customer relations is the person to go to for amazing service and for answers to all your questions The beach is very clean and is crystal clear. The grounds as well as our room were also cleaned on a daily basis. I will definitely be returning with more family and friends in the future. [Details]

This was my second stay here and I enjoyed my stay once again. The beach is beautiful and the water is super clear and weather was great. The rooms are spacious and cleaned daily. Everyone here is very friendly and always ready to accommodate you. Pedro from customer service was super attentive and helpful. The cappuccino at the lobby bar was my favourite. As for food options, there is always something to find.I would definitely return with more family and friends in the future! [Details]

Myself and my three teenagers spent a week ! It was beautiful! The resort is very clean, modernized, amazing friendly, kind, dedicated hardworking staff! The grounds keepers were helpful and very very friendly!

Two pools with swim up bars, both clean, kid friendly, more then enough room to float, play volleyball, kids to play catch with a ball, or to do as you please.

Rooms were modernized. Beautiful view of the ocean and the well kept landscaping .

Overall amazing trip! [Details]

Had an amazing stay here! It was a relaxing stay for us and we had a great time. The rooms were clean and are very comfortable. The mini fridge was also always refilled. The beach was just lovely and the food was good too. The staff and service at this property are great! A special thank you to Pedro who was super helpful and accommodating. Would definitely recommend this place. [Details]

My fifth time at this resort. I gladly return to this hotel for its amazing beach, for its friendly, professional staff, for its beautiful, modern, spacious rooms and for its remarkable level of services.
Lots of chairs and shaded areas at the beach. Cataman rides with snorkling available, kayaks, pedalos and snorkling equipment all free. Excellent beach bar service runned by Alexis.
Great musicians at lunch and dinner. Excellent, professional nightly shows at the theatre.
Considering the price paid and supply issues, don't expect gastronomy. The chef Simon however makes the best with what he has available. The A la carte meals are quite good, at lunch the grill restaurant offers a nice menu for those who prefer a sitdown rather than a buffet. The 24 hour snack offers good sandwiches and homemade chips. Although not a fan of buffets, I always found something ineresting to eat and very good deserts. Lots of salads, fruits and yogurt available.
Special thanks to Pachy, Pedro and Rocio of client relations for their excellent support. All the staff from the gardeners to senior management are very friedly and professional giving their best to make our stay memorable. If you encounter a problem, do not hesitate to tell them, they are there to help. [Details]