107 reviews
Cuba 2025
I have travel a lot in my life. 2 time in DR, 2 time in Mexico 1 time in Jamaica and 11 time in Cuba. Here is my honest and precise review about this hotel.
we had great weather the hole week. it was only a bit cloudy on our arriving day (wish I had brought jean and long sleeve or a cute matching sweater outfit )and half of a day of raining 730-230. Again wish I had brought something to do on the raining day. Nothing to do as an alternative on the resort.
pros:
-Pretty and Clean rooms
-Good walking distance all around
-2 very nice big pool
-very big lobby area
-swim up bar
-outdoor esthetic very nice
-coffee bar
-24h snack bar and lobby bar
-free mini catamaran ride on the beach
-always chair available at beach and pool
-free wifi
ick(cons):
-only 5% of them are friendly, happy and make conversation with you
-not a lot of animation/activities by the pool/beach
-small variety of food for very big buffet room
-not a lot of shows or night animation
-no lobby entertainment before show(music)
-room Ac was not strong
-very slow ordering snack bar
-drink were in paper cup
-snack bar bathroom could be cleaner and door need to be fix
-beach was mainly a bit rough on the feet (feel like crush seashell)
-some drink made with powder flavor (daiquiri, margarita, Pina colada)
-resort small store had odd open hours and not much option
- 1 out of 4 card restaurant was good( amazing Italian)
-slow table service at all; restaurant/buffet/snack bar
-pool bar and towel service close at 4pm. Sun still there till 7pm.
Now I now that Cuba has always struggle a little compare to other country and that you don't go there for food and drinks but with all the trips I have done to Cuba, I have found some places were still better then this resort. It was okay for the week, just don't go to this resort with high expectations. The review of this hotel was a bit high for what it was.
the bartenders and servers where so serious. Its a bit of a party pooper mood when you are in a good mood and they are not. The servers took very long to bring you drinks, food, napkins, etc. There was not a lot of "live cooking" (stir fry, omelet, etc.) at the buffet specially for breakfast. The snack bar was very slow at getting your food and also mix up their order (we had people having their food before us when they arrived/order after us) the bathroom door at the snack bar where not closing properly and could be clean more often.
the only two ick about the room was that everyone had 2 day with no hot water and our room had some orange stain on the toilet bowl seat.
I understand Cuba resource are not so good specially after covid but I did not enjoy having paper cup (my first time ever) for the drink at the beach/pool. You had to drink it fast cause the cup where disintegrating.
There was barley any animation at the beach or pool. They would put music at the beach in the morning and early afternoon and then bring the music to the pool in later afternoon. no activity (volleyball, bingo, dance lesson, completions, etc.)
I would put this hotel a 3 and half star