Iberostar Daiquiri

Iberostar Daiquiri
3.713.713.713.713.71
3.71 based on 648 reviews
#9 of 22 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco - Cayo Guillermo
Rated 4 stars
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Outstanding Locale

, Oakville, ON
2024-03-18
The Iberostar Daiquiri in Cayo Guillermo exceeded all expectations, offering a perfect blend of luxury, relaxation, and entertainment. From the moment we arrived, we were greeted with warm smiles and exceptional service. The resort's stunning beachfront location provided breathtaking views and easy access to pristine white sands and crystal-clear waters.

The accommodations were spacious, clean, and elegantly decorated, offering all the amenities one could desire for a comfortable stay. The variety and quality of dining options were impressive, with delicious international cuisine and fresh seafood served at every meal. The themed restaurants provided a delightful culinary experience, and the bars offered a wide selection of premium drinks and cocktails.

What truly set the Iberostar Daiquiri apart was its exceptional staff. From the housekeeping team to the entertainment staff, everyone went above and beyond to ensure guests had an unforgettable experience. The entertainment program was diverse and engaging, with nightly shows, live music, and fun activities for guests of all ages.

The resort's facilities were top-notch, including a well-maintained swimming pool, a fully-equipped fitness center, and a relaxing spa where guests could indulge in rejuvenating treatments. Additionally, the resort offered a variety of water sports and excursions for those seeking adventure.

Overall, our stay at the Iberostar Daiquiri was nothing short of fantastic. It's the perfect destination for couples, families, and friends looking to unwind in paradise. We can't wait to return and create more unforgettable memories at this tropical oasis [Details]
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Certified
Hotel reply, PR/Marketing, on 2024-03-21
Dear Paul, Thank you for letting us be part of your special moments in Cuba. We cannot wait to have you back. Kind Regards, Quality Manager Iberostar Daiquirí

Feb 2024

, Newmarket, ON
2024-02-24
If you're looking for a vacation to relax, this is it! The food was good, never ran out of anything that I'm aware of.
Occasionally ran out of mixes for drinks. A bit frustrating as I'm not a beer drinker.
I heard stories of other resorts around having food/drink shortages. [Details]
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The strong points
Very friendly staff. Resort was clean. I had no real issues with my room.
The weak points
Would have liked to see pool aerobics in the morning. There was evening entertainment but no 'disco'. Although one resort a short taxi ride away had one. Bathroom was OK, bottom of shower leaked when in use.
Sanitary measures
At the buffet, the fresh cooked foods... you'd get the chef using the same tongs for picking up raw meats, chicken/pork/beef and use them to cook and pick up raw again... Also they would use ungloved hands to add salt or pepper rather than a spoon!
Certified
Hotel reply, PR/Marketing, on 2024-03-04
Dear Caroline, Thank you for trusting us your holidays and for sharing this helpful feedback. We will do our best to surprise you with positive changes on your next visit. Kind Regards, Quality Manager Iberostar Daiquirí

Hidden Gem

, Manitouwadge, ON
2024-01-31
What a trip, we had no issues what's so ever. Rooms where clean, bed was a pillow top mattress. We did not have any issues with anything, staff was amazingly friendly, lobster dinner was one of the best we had ever had. Extremely well maintained resort. We will be back [Details]
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The strong points
Clean, great food, very friendly staff, clean beach, only issue, we had to come home
The weak points
Nine
Certified
Hotel reply, PR/Marketing, on 2024-02-02
Dear Dale, Thank you for placing your trust in our services, professionalism and dedication. We will be honored to welcome you back. Kind Regards, Quality Manager Iberostar Daiquirí

Nice and relaxing

, Brampton, ON
2023-10-10
Very much enjoyed my trip, very friendly staff, great layouts of the resort and beach front view from my top floor room. Mosquitoes are a real pain at night and the sand fleas during the day, didnt like how there were flies on the food in the buffet area, why isnt the food covered. [Details]
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The strong points
Loved the colours if the different buildings The layout it self of the resort Rooms are big so are the bathroom
The weak points
Lack of difference food in the snack bar at 11.30 only cheese n ham sandwich and no drinks served there, flies in the biffet area in food and the night show should be an hour long not 45 min. Nost ppl fly in on a Saturday anf miss thr MJ show.
Certified
Hotel reply, PR/Marketing, on 2023-10-12
Dear Devika, Receiving your feedback makes us proud and encourages us to continue working towards excellence. We will be delighted to welcome you back. Kind Regards, Quality Manager Iberostar Daiquirí

Food

, Bolton , ON
2023-08-13
For staying 7 days is ok. For the food wise,what you see for lunch is exactly you gonna have it for dinner .No choice, you wanna be hungry, don't eat. Just have bread or fruits,to me even fruits are not enjoyable to eat. To make it short they don't give you option. In a la carte, same food in buffet it just the presentation. [Details]
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The strong points
The staff are excellent
The weak points
They should have different menu for lunch and dinner.
Certified
Hotel reply, PR/Marketing, on 2023-09-05
Dear Aurora, Thank you for giving us the privilege of welcoming you and for sharing this review with other travelers. We are saddened to read that our culinary proposal did not live up to your expectations. We will make all the improvements we can for your next visit. We apologize for any possible inconvenience. Kind Regards, Quality Manager Iberostar Daiquirí

4 star (for Cuba)

, Halifax, NS
2023-05-03
Overall good experience! We were in “habana” building and the maids kept it tidy for us daily. Our safe didn't work 2/7 days but they fixed it for us. We paid for a beach suite and were probably the furthest away from the beach. We lost power twice. However, we had friends above the lobby rooms that had cockroaches. Avoid staying above the lobby. Try to stay in habana building. The buffet was not bad - we ate omelettes and French toast every morning and pasta bar every night. Don't forget to book your 2 free a la cartes! You can have lunch at the marina by the beach every day and it's delicious - chicken, rice, soup. We also had pasta for supper at the marina - highly recommend. Two of our yeti cups, 1 Stanley and 2 pool floaties were stolen when we were in the pool and not returned to lost and found. The staff were always kind and eager to help. There was a waterfall above the pool that didn't work until the last day and they ran out of vodka - good thing we brought our own from duty free just in case. We did the catamaran (our favourite), “spectaculaire” also really fun experience & got to hold baby alligators. And the Jeep safari, also fun but it's a long day sitting in a Jeep driving. There's also a 30 minute free boat tour at the beach to see starfish. Bicycles are free 1 hour every day. Be sure to use VPN when connecting to wifi or you'll get hacked and bring a wall adapter or you'll fry your phone. 7 hours away from Havana but we visited Ciego de Avila & moron. Overall I'd rate it a 4 star for Cuba - but how can you complain! We're in Cuba! If you're with a good group of people you'll have so much fun :) can't wait to go back! [Details]
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Hotel reply, PR/Marketing, on 2023-05-15
Dear Dionne, Thank you for trusting us with your holidays and for sharing this detailed description with other travellers. We look forward to the privilege of welcoming you back in the near future. Kind Regards, Quality Manager Iberostar Daiquirí

Iberostar Daiquiri

, Burlington, ON
2023-04-23
The hotel was very nice, rooms are spacious and very clean. Staff very pleasant. The ‘a la carte' restaurants were fine also.
Samera, the hotel Sales Rep went out of her way to help. Bravo Samera. Beach had seaweed in the water but that appears to be a problem in other areas of the Caribbean. Still beautiful beach. [Details]
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The strong points
Cleanliness, Staff, beach, beach staff
The weak points
Shortages is a reality in Cuba . Some days, no bread, no butter, no bags of coffee to buy even at airport, sometimes they ran out of rum, no choice of liquor. If these shortages are not resolved, it will hurt their tourist industry.
Sanitary measures
Very clean
Certified
Hotel reply, PR/Marketing, on 2023-05-15
Dear Levina, It is an honour to receive positive feedback from our valued guests. We hope you reward us with another visit in the future and until then, we wish you the best. Kind Regards, Quality Manager Iberostar Daiquirí

Great vacation

, Codys, Ne
2023-04-22
The hotel and rooms were kept very clean. Hotel staff were very friendly and helpful. I found the food to be adequate and had no trouble with the buffet, it was varied enough at all three meals. The beach was lovely. Overall, I think for the price we paid it was a great vacation and was worth the money. [Details]
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The strong points
Great beach, nice pools, cleanliness. Friendly staff.
The weak points
No hot water, best time to take a shower was around 3-4p.m. The water is stored in big tanks on the roof and uses the sun as the heat source.
Certified
Hotel reply, PR/Marketing, on 2023-05-15
Dear Christine, We are delighted to know that your holiday experience with us was positive, and we thank you for kindly sharing your review. We look forward to welcome you back in the not too distant future Kind Regards, Quality Manager Iberostar Daiquirí

Definitely nota 4-5 star resort

, Burlington, ON
2023-04-18
The resort is falling apart. We has no TV, no fridge, some days only 1 bath towel, bad TP if there was any in the bathroom. Bath towels stained with brown streaks. Buffet was worse than expected. We don't have high expectations. Bugs were very and dealing with numerous bites on legs and arms. Iberostar needs to start investing money in their resorts. We went to Cozemel last year and had similar issues. I would not recommend Iberostar resort to anyone anymore. We have used them 4 times now and we are very disappointed, again. On the positive, The Cuban employees are wonderful ,warm and friendly [Details]
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Certified
Hotel reply, PR/Marketing, on 2023-05-15
Dear guest, Thank you for trusting us your holidays and for sharing this detailed description with other travellers. Each of your remarks are already brought to the attention of the responsible departments. We assure you that we are working to find solutions as soon as possible. We appreciate this opportunity to check that our quality standards are being maintained. We hope you give us the privilege to surprise you with positive changes in the near future. Kind Regards, Quality Manager Iberostar Daiquirí

I Won't Be Back

, St Johns, NL
2023-04-01
We had no hot water for the first four days of our stay despite daily complaints to the front desk. It was only when I insisted that they move us yet again to our third room in the search for hot water, and stayed at the front desk until this was arranged, that we finally saw hot water. The hotel needs to understand that hot water is not a nicety, it is a basic commodity. You might respond that this is what you should expect in Cuba; and my response to that would be, if Cuban hotels can't provide hot water to their guests, they shouldn't be in the hospitality business. We also had issues with the numerous flies in the dining areas (a health and safety issue); the lack of selection and decent food in both the main dining area and the poolside grill; the loud lounge singers in the lobby; and the lack of product and high prices in the cigar store (cigars are the main reason we go to Cuba). The hotel was also rough around the edges, and I do get that this is par for Cuba; however, it is definitely not a four star destination. [Details]
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The strong points
Fairly easy to get poolside chairs Mexican restaurant
The weak points
No hot water Flies in dining areas Lack of food quality and variety Loud lounge singers Cigar availability and prices
Certified
Hotel reply, PR/Marketing, on 2023-04-18
Dear Gregory, Thank you for choosing us to enjoy your holiday. We offer our sincere apologies for the irregularities with the water supply in your room. These were duly addressed by our maintenance team. We also take note of each of your remarks about our services as a reference to take actions to improve our daily operations and ensure compliance with the quality standards that distinguish us as part of the Iberostar family. We hope you will give us the opportunity to welcome you back to any of our hotels on this beautiful island. Kind Regards, Quality Manager Iberostar Daiquirí

Made it through the week

, Ottawa, ON
2023-02-19
I will preface this review by saying that I have been to Cuba before and had an idea of what to expect and generally, I'm pretty easy to please.

Before booking I did read the resort reviews but there was such a mixed bag, I wasn't sure what to believe. I took the chance, booked and was willing to make the best of whatever. In this case, all the negative reviews were spot on.

The flight times were amazing (arrived in Cuba at 9:30 am and departed 7 days later in the evening-a full 7 days in the sun!!!!), the flights were direct and all the transfers etc. were taken care of.

The arrival into Cuba and transfer to the hotel went smoothly. The hotel lobby is beautiful, and the staff was very helpful. Hotel check–in time is 4:00 pm, so we had a bit of a wait before we got our room. We were able to change into beach attire and store the bags until our room was ready. We tried to get beach towels, but none were available. There was a cook-out/pig roast, so we went and grabbed some food. At this point I thought it was strange that we were handed sandwiches straight from the cook's hands (no plates) but went with it. Afterwards we hit up the buffet to check out the spread. The buffet left a lot to be desired, but we figured it was the lunch buffet and dinner would have more selection-we were wrong. Over the course of the week, we would see things that we will never unsee.

We were lucky and were able to get into our room before the 4:00 check-in. The room itself was ok, the linen was clean, the bathroom wasn't terrible. There was no toilet paper holder, and the shower was missing a partition to keep the water from splashing out-the bathroom floor was a mess after each shower. We were only given two towels and a floor mat. The view from the balcony more than made up for the sub-par room. I would highly recommend asking for more towels and more toilet paper from the start.

The hotel has 3 a la carte restaurants: Cuban, Italian and Mexican. We were able to book two a la carte restaurants the following day. We were able to book the Mexican and Cuban restaurants, the meals were mediocre at best. All the reviews are correct-it's the same food that is being served in the buffet. We did pay extra for a special Valentine meal, and it was really good. We were served lobster, steak and a decent bottle of red wine.

During my week stay, I primarily survived off of cheese sandwiches and mojitos.

The buffet was terrible. It was primarily the same food every day for lunch and dinner. Occasionally new items were added. There was no pasta station until day 6 of our trip. There were no labels, so you didn't really know what you were eating. Spoons and serving tongs were hard to come by. I saw a lot of face/phone touching while food was being prepared that turned me off (I was grossed out after a cook touched their face then used their fingers to pick up salt to season my eggs). Also, the salt dish by the French fry station had no spoon, so everyone was digging their fingers in to sprinkle salt on their fries. Surprisingly, the fruit selection was limited to papaya, pineapple and occasionally bananas.

There was a burger/ham sandwich/fry restaurant by the pool. The ham sandwiches and fries were ok, but the burgers looked like spam, so I avoided them.



The beach was spectacular. The resort had a long dock with a couple of palapa huts on it. The dock stretched out fairly far into the water and at the end, there was a staircase to climb into the water. I highly recommend jumping in! There are little burrs in the sand dunes that hurt to step on, so I recommend wearing footwear until you are about 20 feet from the vegetation. If you like strolling along the beach, you can definitely walk a couple of km each way. If you walk towards the marina, there is a lovely swimming spot where the shoreline dips down quickly. If you walk towards the “big” hotels you can walk for quite a distance, we managed to walk over 8 km one day (not recommended for anyone with mobility issues as there were a couple of stretches of rocks that we had to navigate through).

The hotel does have Wi-Fi, you get 1 hour for each day you spend there. So, a 7-day stay will get you 7 hours. Getting onto the wifi is not user friendly and one must exercise a high degree of patience.

The bars were generally really great. I'm not a big drinker but thoroughly enjoyed the Spanish coffees, coco locos and the mojitos. On occasion, there was no mint, so mojitos were not always available. The red wine was terrible. In the morning, cappuccinos and café col leche were a nice treat.

Excursions:

If you are looking to do a boat excursion, the resort lifeguards are your hook-up. The glass bottom boat cruise was priced at $50 and sounded amazing (lobster, drinks, snorkeling). Unfortunately, the weather did not cooperate for the day we booked, so we missed out. We heard good things from other guests though!

The hop-on-hop-off bus is ok if you want to get off the resort for a few hours and do some sightseeing while working on your tan. We ended up taking the bus to the CENTRO COMERCIAL (LA GAVIOTA) market. The market wasn't worth the $5 bus fare. The market was overpriced (resort stores were same prices) and unless you are into the typical travel souvenir stuff, it's a waste of time.

During our beach walks we were able to find two cute lobster restaurants. We didn't eat at either place but heard great things about the food. I think it was $25 for a plate of lobster, shrimp and vegetables.

Interestingly, other travelers that we met on the bus or at the airport had very similar experiences at their resorts. Food variety, food shortages and cleanliness all seem to be issues in Cayo Coco.

To culminate our trip, on the flight home, the plane experienced a fair amount of turbulence, and there was a chain reaction of vomiting; during the ordeal all I could think about was the puke scene in the movie stand by me. [Details]
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The strong points
Beautiful beaches
The weak points
Food, cleanliness.
Certified
Hotel reply, PR/Marketing, on 2023-03-23
Dear guest, Thank you very much for sharing this thorough feedback on your experience at our hotel. We have communicated to the hotel management and the responsible departments the aspects of our facilities and services that were not to your satisfaction. We are working hard to find a solution and to provide you with a much better stay if you decide to visit us again. Kind Regards, Quality Manager Iberostar Daiquirí

First time at this beautiful resort

, Rustico, PE
2023-01-30
We loved the beautiful landscaped grounds. The buildings were freshly painted with amazing colors and were so pretty. Smaller resort which was GREAT for walking. We both have mobility issues. Careful on the walkways and different leveled flooring. Spent every day on the beautiful beach. White soft sand. Warm aqua water. Great snorkeling. Interesting to watch this hub of kite surfers. Food and drink? What can I say? It's Cuba and there's a shortage since Covid. Great grill station. Chicken and Rice. [Details]
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The strong points
Friendly staff. Clean. Great beach. Sun and surf. Beautiful view. Lovely room with everything working and plenty of water.
The weak points
Food (it's Cuba). Uneven walking surfaces (tiles to marble to wood to cement. All at different levels). I fell twice. Once because tile ramp was wet and slippery. Once because wooden board not nailed down. Glad to see they repaired it the next day.
Certified
Hotel reply, PR/Marketing, on 2023-03-23
Dear Karen, Thank you very much for sharing this review of your experience with us and for your valuable comments. We hope you give us the opportunity to conquer you with a much better stay on your next trip to Cuba. Kind Regards, Quality Manager Iberostar Daiquirí

Paradise

, Barrie, ON
2022-12-31
My first experience outside of North America and it was wonderful! The beach was relaxing and calm, then you could go party by my pool with some pool games. Bars everywhere, open snack shack, so we had endless supply of food and drinks. People were very friendly and the weather was perfect. Wish I could've stayed longer! [Details]
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Paradise in the sun

, Moncton, NB
2022-03-13
This was my first time at a small resort, I enjoyed being able to leave my room and walk 30 seconds to the towel shack, 1 minute to the beach, 1 minute to the buffet, the lobby, the pool and 2 minutes to the theatre. It was very windy the entire time so we were unable to enjoy the non motorized activities until the last day. We loved the staff. I went with my 18 year old daughter and her best friend. We went to the beach every morning and then enjoyed the pool area and activities in the afternoons. We participated in a few contests, the nightly lobby entertainment, the nightly theatre show and disco afterwards. We usually were the last ones up. The staff is amazing and not one person to complain about. We are very social and spent a fair amount of time getting to know the staff. Some of my favourites were Ernesto the DJ and animation team which included Maidel, Jormer, Fidel and Denia. Yosvany the pool/theatre bartender makes great drinks and Carlos the Maintenance worker/electrician is so sweet. We visited Playa Pilar twice which is a beautiful beach and did the excursion on the Glass Bottom Boat which included a swim /jump off the second level, snorkelling on a coral reef, drop off at an Island to swim and enjoy a Lobster dinner/drinks and entertainment for $40 CAD. The resort was able to accommodate both my daughter and I with gluten free options as we both have Celiac Disease. Neither one of us got sick the entire trip and twice the kitchen staff brought out Mousse directly from the kitchen to avoid cross contamination. Reception gave us a paper to give to the cook staff but it wasn't needed because we have learned over the years how to say we are allergic to gluten in Spanish and it wasn't an issue. The snack bar doesn't have any gluten free options nor the airport. The lobby is beautiful, open and so inviting and was a nice place to hang out for an espresso or iced cappuccino in the day. The entertainment in the lobby was good. We enjoyed a group dance with the models after the show our last evening. The theatre dancers/entertainers are talented, beautiful souls and I looked forward to their nightly greetings when I entered the Buffet for supper. There were many Cubans on vacation in the hotel and my daughter and her friend spent a fair amount of time enjoying their company. If you want to sit on a beach all day, you can do it here. If you want to sit by the pool, get drinks at the pool bar and enjoy music then you can do that as well. We never went hungry or thirsty. Every bartender, cook, and buffet staff were attentive and friendly. We always received water and extra toilet paper in our room. The rooms are dated I guess, but we had everything we needed, I mean it's not a new resort. Were there a few things that bothered me? maybe, but only for a moment and then I remembered why I was there. It's not the staff's fault if clients have bad hygiene habits at the buffet or butt in line. The incredible part is the amount of patience and attention they give to their clients. I never felt pressured to tip, but we always do because for the service it's well deserved and appreciated. [Details]
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The strong points
The staff is amazing, the beach is beautiful & we enjoyed watching the kite surfers. The size and accessibility of the resort was a pleasant surprise. This was my 10th plus trip to Cuba but the 1st that I spent so much time getting to know the staff.
The weak points
The lobby & theatre washrooms could have been restocked with toilet paper more often.
Sanitary measures
The staff all wore masks when interacting with clients. The grill cooks frequently washed their hands at the cook station. Staff cleaned the chairs and table in the lobby on a regular basis.
Certified

Iberostar daiquiri

, Dorion, QC
2022-03-01
Under the circumstances of Covid- our experience was pleasant- even though the food was constrained due to pandemic , the specialty restaurants were also not fully operational ( only one restaurant with alternate menus) but the employees were very friendly and trying there best to service the guests. The rooms can use some updates and renovations. [Details]
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The strong points
Friendly staff and beautiful beach
The weak points
Rooms are old and needs update/ food can be improved
Certified

Beautiful Setting and Incredible Staff!

, Birchy Head, NS
2020-03-16
This was my 4 th time to Daiquiri. The place is beautiful with wonderful sandy beaches, great snorkeling just off shore, and SUN! The food is very good, and fresh. I always find lots of options and fresh fruit!
The biggest thing that brings me back are the beautiful Cuban people who work there. They do their utmost to make your stay the best it can be. They are warm and welcoming, and if you take the time to get to know them, you appreciate them even more! [Details]
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The strong points
The staff, the beach the pool, iced cappuccinos, the food, hobby cat rides.
The weak points
There are many things that cannot be controlled in Cuba. Sometimes because of the embargo against Cuba by the US there is a shortage of some supplies. Sometimes there are water issues - hot water, but they do their best to fix it promptly.
Certified
Hotel reply, General Manager, on 2020-03-23
Dear Elaine, We are grateful to you for choosing us for your recent holiday and for sharing the experience you had with us. It is great to read your enthusiastic comments about many of the prime pillars that we set in place many years ago to guarantee fabulous holidays. Amazing locations, professional staff, cleanliness and excellent standards of gastronomy are very important elements of our company and reading that you found them to your liking is brilliant news. Once again, we are truly grateful for this complimentary review of your time in our hospitality. Best Regards, Quality Manager Iberostar Daiquiri

Good experience

, Toronto, ON
2020-03-08
Nothing to complain about, little things that can be overlooked, way to much smoking for my liking but can be tolerated. activities are very good and the nightly show excellent. Jormer does a very good job mingling and entertaining the guests. Excellent place for kitesurf.
I will come back again for sure. [Details]
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The strong points
friendly personnel, daily buffet and bar -- 10 out of 10
The weak points
the specialty restaurants are not as expected.
Certified
Hotel reply, General Manager, on 2020-03-23
Dear Eugenio, We would like first and foremost to thank you for choosing Iberostar for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home from home and receiving excellent feedback such as yours shows us we are on the right track. Thank you for sharing this positive experience and we hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Daiquiri

Family vacation 2020

, Toronto, ON
2020-02-16
Checkin was slow and we had to change rooms the next day as we were in the noisy part of the hotel with young children
2nd room was great!
No other issues through the week [Details]
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The strong points
Beach was ok and pool water was really clean with no chlorine smell
The weak points
Food was repetitive at the buffet and service at the buffet was poor. Getting coffee in the morning and water at night was difficult.
Certified
Hotel reply, General Manager, on 2020-02-26
Dear guest, We would like to thank you for choosing our hotel for your holiday. Your friendly comments are an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts. Furthermore, we promise to investigate the areas of concern you raise in your review because we know it is through constant communication with our guests that we can be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel. Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future. Best Regards, Quality Manager Iberostar Daiquiri

Daquiri holiday review

, Toronto, ON
2020-02-04
We enjoyed the simplicity and cleanliness of hotel. Our rooms were clean amd the view was beautiful. The beach was cleaned regularly. Two negatives worth mentioning 1) the no seeum bugs were a pain. I had quite the bites where husband had a couple only. 2) tthe entertainment staff lacked enthusiasm and were minimally around during day. they were not very engaging. all else was awesome [Details]
  • Room
  • Quality - Price
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The strong points
beach cleaned. rooms and resort simple but clean. food was fresh. staff were amazing
The weak points
entertainment staff not ery engaging and the bugs were a pain
Certified
Hotel reply, General Manager, on 2020-02-26
Dear guest, We are very pleased to read that you had such a pleasant time with us and want to thank you for sharing your experience. Our highly-skilled staff at the hotel and the entire team behind the scenes ensure that we always improve and meet the wishes and preferences of our valued guests. We always welcome their ideas because they can help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration. Again we thank you for this wonderfully positive review and look forward to seeing you again soon. Best Regards, Quality Manager Iberostar Daiquiri

Disappointing for an Iberostar

, Ottawa, ON
2020-01-18
We picked Daiquiri because it is a smaller resort and my husband has mobility issues. It was good in that respect as our room was close to all amenities. Beautiful beach, but we could not use it due to extremely high winds. Great for the kite surfers, not for snorkelling. Resort is somewhat “tired”, but this is Cuba. Mostly ate fresh fruit, salads, cheese and fresh fish. There were burgers, pizza, donuts and fries but I don't come to Cuba for that kind of food. Our room was basic, but clean. No remote for tv, had to ask. Phone not working half the time and we didn't get our wake up call the day we had an early start. No phone directory. [Details]
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The strong points
Very clean, both rooms, public washrooms and the whole resort. Gardens well maintained. In general the staff are friendly and helpful. Star friends kept visitors engaged with games around the pool.
The weak points
Not much attention from bar staff. Had to fetch drinks most of the time. Dancers great, but not much variety in evening entertainment. Gym small and most of the electronics not working on life cycles etc. Food not great. Had to pay for room safe.
Certified
Hotel reply, General Manager, on 2020-01-23
Dear Rosita, We would like to express our appreciation for the time that you have taken to send us your review. We are sorry we were not able to completely satisfy you on this occasion. We aim to give our guests unforgettable holiday experiences through our exquisite cuisine, outstanding service and numerous facilities. Although we regret that some elements of your stay did not meet your expectations, we are thankful for your constructive comments and for the opportunity they provide for improvement. We would also like to express how pleased we are that you loved your room, the beautiful gardens and that you found our staff friendly and entertaining. Once more, we would like to thank you for your invaluable opinion, and we hope to have the pleasure of your company in the near future. Best regards, Quality Manager Iberostar Daiquiri

Enjoyed our stay.

, Edmonton, AB
2019-12-31
We always enjoy the friendly staff, and the wonderful beach. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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The strong points
Location, Weather, Friendly people.
The weak points
Some of the buildings and infrastructure need some repair or updating.
Certified
Hotel reply, General Manager, on 2020-01-13
Dear Edward, We want you to know that the description of your stay with us at our hotel is very helpful and we thank you for providing your rating. Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback on board regarding the concerns you raise as we are aware that we can only improve on the basis of constant dialogue with our guests. Again we want to thank you very much for sharing your review of our establishment and would be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Daiquiri

Great place....but..

, Barrie, ON
2019-12-10
Ok, so the staff were great and I was provided a convenient room as I have some mobility issues! The first day, however, we had 2 large cockroaches separately, a non working safe, a non working phone, which meant many trips by my wife to the front desk. Also, no facecloths, bath mats, or hot water. It took some time to resolve some of these things, but all except the hot water did get fixed! The staff were great over all, the entertainment ppl and all the serving people. My wife got sick on the third last day, probably foodborne illness, and couldn't go on a trip we had booked and paid for, and was left taking it really cool the last couple of days, she continued to be sick once back home and sought treatment. The food overall was really good, the Cuban and Italian a la cartes were great, Mexican disappointing! The main issue cleanliness and convenience wise was poorly located bathrooms with no hot water, in fact a poor availability of hand wash sinks for employees. Also raw food and sauces held at room temperature, and surfaces and tables not cleaned well. Also, there could be a few small things done to make things safer for mobility impaired ppl, and some general renovations [Details]
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The strong points
Great staff, nice beach, good food
The weak points
Hot water, bathrooms, things are getting a bit rundown, and little provision for mobility impaired ppl!
Hotel reply, General Manager, on 2019-12-16
Dear Canuck, Thank you very much for your detailed feedback on our all inclusive paradise resort Iberostar Daiquiri. Knowing that overall you had a fantastic time with us brings us great joy. We are grateful for your kind comments regarding our phenomenal staff and our exquisite cuisine, as these are founding pillars of our establishment. Furthermore, we are delighted you enjoyed our all-encompassing entertainment programme inclusive of themed parties, evening shows and live music. However, we are sorry that you felt the cleanliness and hygiene were lacking in places and would like to reassure you that staff execute a thorough daily cleaning routine in all areas of the resort. Furthermore, although we are glad that most discrepancies were fixed promptly, we are sorry that this was not the case for the hot water. We also regret that you felt our establishment was not appropriately set up in terms of mobility access and we will certainly look into improving it. Finally, we regularly use fumigating service throughout the hotel to keep the insects at bay, unfortunately it can occur that one escapes us so we apologise for any inconvenience this may have caused. We will pass on your valuable comments to the relevant departments and use them as an opportunity to enhance our resort. We wish your wife a speedy recovered and we would be delighted to welcome you at one of our Iberostar hotels around the world in the near future. Best Regards, Quality Manager Iberostar Daiquiri

Wonderful Place, Wonderful People!

, Birchy Head, NS
2019-11-11
This was my third, and best yet trip to Iberostar Daiquiri! The food is good, but the people who make and serve your food are wonderful! Everyone is friendly, happy, and are always smiling.
The entertainment staff do all that they can to make sure that everyone is having a good time, and work so hard to provide games, exercise classes and dance classes as well as many other things. The nightly entertainment in the theater is amazing! The dancers are phenomenal and their dancing and tricks are incredible. The general manager makes himself very visible and is open to comments. The sun, beach and sea are beautiful. Love the Hobby Cats! It also has a gym with a personal trainer to help you get the most from your workout. I love this resort! [Details]
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The strong points
The people who work at the resort. The beach, sun and sand. The food.
The weak points
The bugs at night - mosquitos and sand fleas. Take bug repellant.
Certified
Hotel reply, General Manager, on 2019-11-15
Dear Elaine, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to impress you with our excellent standards in every area that characterise our company is of great importance to us. We are so glad you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Daiquiri

Cuba vacation

, Sudbury, HA
2019-04-08
Older, needs a bit of updating but a nice place in general, would revisit. [Details]
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The strong points
great staff, beautiful beach
The weak points
needs updating
Certified

Fantastic resort !

, Ottawa, ON
2019-03-16
Would highly recommend this resort ! Beach is visibly kept cleaner than other resorts around when you walk, good food, smaller resort so less people, excellent snorkeling on site and close by. Fridge refilled with water & beer every other day but you could get the big water bottle filled at one of the beverage place and staff were very helpful filling it for you. Additional beer or beverage always available at one of the bars ! Always at least one place open for food. When the beach bar is close the pool bar or main building bar is open a steps further. My patio door closed and had a lock.
2 pesos/day for the safe.
My bed sheets were always very clean. This area is very windy so perfect breeze. Saw only 1 fly and 1 mosquito.
WIFI is slow & not too reliable but cost only 1 CUC per hour by buying a card with codes and only works in lobby and at the Cayo Coco airport :) [Details]
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The strong points
Smaller resort so less people on beach & pool ! 4 chefs at main buffet cooking to your liking a speciality (crepe, fish, meat, pizza, etc) Servers clapping hands to welcome people who were the first to line up for food as they come in main restaurant !
The weak points
Beige bed spread makes stains from previous user putting their travel bags with dirty wheels on the bed more visible. Some staff at front reception were very nice & welcoming but others were just very « business like » and not too friendly
Certified

A beautiful location!

, Ottawa, ON
2019-01-31
The beach at this resort was AMAZING! We were there for a week of relaxation and spent the majority of our time on the beach. The resort was showing its age, and we had a little excitement as our air conditioning leaked all over the floor in our room, but it's Cuba and we were on vacation so who cares. The staff fixed it and we were happy as clams. The staff were nice and accommodating. Food was very good. Very happy campers! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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The strong points
The beach
The weak points
Rooms are a little shabby, and the Mattress could be improved
Certified

Nice resort, not perfect

, Vancouver, BC
2018-12-31
Checked in late on Friday, about 9:45 pm, after travelling for 12 hours. Even though buffet closed at 10 pm, could not get in and so did not eat til next morning. Very hungry and annoyed. WIFI at resort is adequate if you have your own device. The guest terminals were not functioning during the entire week. Guest services very kindly allowed to me complete my return airline check-in on their computer. Much appreciated but wanted to check my emails and more. Nothing available. Water was delivered to my room only once in seven days without asking. I had to go to guest services and carry a bottle back five times, guest services delivered water twice more after a 9 pm special request. Considering it is Cuba, food was plentiful and of decent quality. I had no trouble selecting enough appealing items. Orange juice not available. Milk always warm or hot, never cold. Effects of hurricane still evident. [Details]
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The strong points
Well appointed rooms, defects fixed fast. Entertainment in the bar-lounge in the evenings was very good. Really enjoyed the flautist, the vocal group, the saxophonist and others. Club Havana shows were mostly entertaining, something different every nigh
The weak points
Guest computer terminal never worked. Snack bar only had ham & cheese sandwiches and fries. One night, not even bread for sandwich. A couple of nights there were also hot dogs. Never anything else.
Certified

Awesome weather and vacation experience!

, Birchy Head, NS
2018-10-30
The Daiquiri is an awesome place to vacation! It is a smaller resort that just makes it that much more comfortable. The staff are AMAZING! Carrillio the Buffet Chef makes incredible artwork pancakes and grills amazing lobster and many other things. Mama makes the most incredible smoothies. Lillian, Evelyn and Jasine are wonderful daytime servers in the buffet and always remember what I want. Eddy and Roly at night are great too! The maintinance staff - Raydel, Rollando and Jordan who are so courteous and helpful. Ivan, Nigel and so many others in the Entertainment staff. The gardeners who always have a smile and a "hola". The dancers and entertainers are incredible. I was there in February and again this trip and hope to go back!
For a 4 star the food is exceptionally good! [Details]
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The strong points
The Staff here really make the resort what it is. Clean rooms, spacious and incredible views. Excellent food and drinks!
The weak points
Often not enough seating in and around the Lobby Bar. I was not overly impressed with the a la cart restaurants - the buffet was often better
Certified

Great food really friendly staff

, Moncton, NB
2018-10-20
I'm a relative Cuba newbie, having visited twice before in varadero and this was my first time in the chaos. However I have traveled extensively elsewhere in the world. I'm used to the wide range of opinions on Cuban cuisine but even the two previous times I was in no danger of starving.

The daiquiri however was a hugelypleasant surprise with tons of local and generally international choices each meal. Two choices would even ! Multiple a la carte stations were manned by pleasant and efficient people cooking fish, steak, hamburgers, eggs, bacon,pan cakes , roast meat etc.

The beds were my most grateful surprise. My previous experiences had prepared for a low lying box spring dorm mattress . WhaT awaited me, in a clean well maintained ed room was a bed better than the one I had left 1800 miles to the north.

The staff, contraception to gardeners to see ice and maintenance were so friendly and willing to put up with my bad Spanish ! Truly I felt at home from the minute I stepped off the bus and ,one week later,felt like I was leaving friends. I will be back!

The only downside was a temperamental Ving door lock but the staff went out of their way each time I needed assistance. [Details]
  • Room
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The strong points
Staff, food, beds , entertainment,really relaxing
The weak points
None really as long as you don't want to be in a city
Certified

Unfair attitude

, Scarborough, ON
2018-04-04
We went to Iberostar Daiquiri for good Friday long weekend,
we did not have hot water in our room and this was not only our experience, there were so many guests with the same issue. when we took the issue to the customer service of course everybody was upset of not having hot water and very low water pressure in their room people were up set and angry. the front desk threatened us to call the POLICE on us!!!! imagine traveling to a foreign country and the hotel TELLS you "they will call police on you" just because to shout up every body.
this was a totally turn off to waste our money and time in a place they treat you like that.
Hotel itself was clean but....
the lack of hot water and low pressure water
not much/ variety of alcohol drink (!!!! we go there for drink)
Food was very bad
Beach has all sea weeds and sea plants
safety deposit box unlike other resorts was charged for $2.00 a day
Italian restaurant food was terrible
This was maybe 11th times we traveled to Cuba we never had these kind of experience. [Details]
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The strong points
Traveling to a foreign country we expect welcoming not threaten to call police on us.
The weak points
Zero for this hotel
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