Melia Cayo Coco

The standard rooms were spacious and well kept. The AC was amazing and solar power operated. The buffet had great food and variety during breakfast, lunch and dinner. The staff are extremely kind and welcoming, especially the server Joel. El La Carte. Would suggest more events for younger guests. [Details]

Overall our visit was disappointing. Various shortages of food & drinks, cockroaches in the buffet. A missing bathing suit taken from our locked room. The bathing suit was a gift from our daughter and had only been worn once on the first day of our trip. On day three we realized it was missing. Reported incident to Front Desk staff member who directed us to Guest Experience. We returned the next day for an update only to be offered a shrug of the shoulders. (We also heard of two other guests that had items missing from their room as well) This incident resulted in us having to lock up all of our belongings for the remainder of our stay. Embarrassing for Melia to go on vacation and have to do this but sadly we lost trust in the staff. On the day before our departure I met with our rep Kathy to discuss our corncerns. Kathy introduced me to the Guest Experience Manager Kevin? I was shocked that he was unaware of the incident three days after it was reported. I brought him up to speed. He asked to see the room, I obliged. He was surprised to see our empty room other than our three locked suitcases. Even after this meeting with Kevin no formal report was taken and I never heard back from anyone prior to our departure. Needless to say, I was left with the impression that no one from this hotel was concerned that a member of their staff entered our room and removed our personal property. After numerous trips to Cuba we could not wait to leave this hotel. Extremely disheartening as we brought an extra suitcase full of essentials for the staff. [Details]

Visited this resort many times and never disappointed.The resort is kept very clean and beach is great. Staff are very good and attentive to your needs. Management is seen around the resort and open to suggestions. Food is good. Some shortages but still lots to eat. [Details]

The Melia Cayo Coco is exceptional in every way. The food, beach, grounds, service and staff makes this hotel the best resort we have ever been too and are planning another visit this Fall. The staff at the Melia Cayo Coco makes this resort special, they are attentive to your every needs. The beach is an absolute dream. We use to visit different resorts in the Jamaica, Dominican Republic, Mexico and we keep coming back to the Melia because it is absolutely the best. [Details]

We returned home from Melia Cayo Coco a week ago and are already looking at returning next year! This was our fourth time in Cayo Coco and our first time at Melia – we will never stay anywhere else in Cayo Coco – guests for life! We had a beautiful symbolic commitment ceremony on the beach and it could not have been any more prefect! Gippsy did an outstanding job arranging everything….the ceremony the stylist who helped us ladies get ready, the romantic lobster dinner in the rooftop gazebo with Yordy serving us (he's awesome and very funny!!) , the gorgeous flowers, the photographer….EVERYTHING! We had a champagne toast on the beach and they made us the most beautiful and delicious wedding cake! It was beyond a dream come true! When we returned to our room there were rose petals on the floor and bed, a beautiful bouquet of flowers and a bottle of 7 year Havana Club Rum!! AMAZING!! We had a beautiful Lagoon View room with all of the amenities and it was perfect. We enjoyed every meal we had at both the beach buffet and the main buffet. The A La Cartes were also wonderful…our absolute favorite was the Mediterranean A La Carte – it was the best a la carte meal I have ever had at a hotel! The hotel itself was spotless, the lobby bathrooms had full time staff looking after them – well done! The bars were awesome and had plenty of different alcohol on hand. The sports bar, snack bar and lobby bar were great. We loved the animation team and the really fun games they had – especially the daily Lazy Game!! The nightly entertainment was top notch and extremely professional and entertaining. We did not get any bug bites at all on the beach or by the pool – the hotel was sprayed several times during the week by a crop dusting type plane. I have mobility issues and had no problem whatsoever getting around the hotel. If I could rate this hotel higher I would! I have never felt so welcome, comfortable and pampered – it was an amazing holiday! The only problem I had with the hotel is that we were not there long enough – one week was just too short of time to spend at the Melia Cayo Coco! [Details]

This is our 4th trip to Melia Cayo Coco. Weather was perfect, the beach supreme, and the people are just lovely! If you're looking for a smaller, quieter, adult only resort to relax, enjoy the beaches and pool, with fun activities and decent entertainment, this is the place! We love it here and will most definitely be back again next year! This is our first time returning since the pandemic. We did notice some definite changes since our last visit in 2019. Our 2020 trip was cancelled due to covid. (In 2022 we thought we'd try the Dominican and did not enjoy it at all). There was a definite shortage in food (the variety was not as good as previous years, a shortage of some fruits at times, no ham or bacon or options on the a la carte menus unavailable) and was somewhat disappointed in the limited availability for my Pina Coladas ( only available in the evenings). We did notice, since returning, that some things could use work/updates ( entertainment theatre could use some painting/sprucing, concrete area around the pool was starting to flake in areas, the shower in our room is dated (the rooms and resort are very clean though!). Heard quite a few people commenting on the new pool lounges in the pool area ( hard plastic, uncomfortable) and all the new lounge seating and theatre chairs were very uncomfortable ( too deep to sit properly, especially for females, and very hard on the back )
We are hoping, like everywhere else, that they too are trying to get back on track and things will only get better from here on in, moving forward! Enjoyed seeing some of the same staff still there and many of the same people, who go at the same time as us, still coming back ! Loved our morning omelets made by the one and only Charles, boy have we missed those! Enjoyed the convenience of our Canadian money being used so readily now and the convenience of free wifi.
We love Melia and can't wait to return the same time again next year! [Details]

I went with my 2 friends to photograph the birds in the area. We hired a guide who picked us up right at the front of the resort. When I told him where we were staying he said "you picked the best resort".
The hotel itself was beautiful and the food was really good.
As a birder I found lots to photograph right on the resort grounds plus getting out with the guide was also awesome.
The biggest thing about this resort is the staff. From the folks in the buffet, the beach restaurant, 24 hour snack bar, main bar, front lobby, gardeners and the maids that look after the rooms everyone was so friendly and welcoming, making it such a fun experience.
I loved the fact that the wifi worked throughout the resort including in the rooms..
I highly recommend this resort, nothing but good things to say! [Details]

It was our first time coming to Cuba and I have nothing but good things to say. The hotel itself was beautiful with amazing views and the food was amazing. The biggest thing about this resort is the staff. Everyone is so friendly and welcoming, making it such a fun experience. I highly recommend this resort, nothing but good things to say! 10/10 recommend :) [Details]

First trip to Cuba. And we had an excellent excellent experience. Staff were outstanding, food was great and we enjoyed every minute. [Details]

Workers are wonderful few food was as expected. Bring your own mugs for drinks and coffee. Was well worth it small resort such a great atmosphere. Will probably return. [Details]

You can't go to any other place and get treated better by the entire staff of a hotel. That is why we keep going back time and time again. It is because of the staff. The girls in the International restaurant gave me a special treat and the staff in the Pool Bar are always wonderful to me. [Details]

This has been my third time at the Melia Cayo Coco and I have nothing but good things to say about this hotel. The staff, the beach, the food is the best and I have been to Cuba many times. If there were shortages they did a good job because you would never know. So much fun at the Sport Club shooting, table tennis with Pedro. Jean at the beach bar always smiling all the servers in the buffets make you feel like family. Too many names too many people that make this hotel very special. I met the Prince my last day and I assured him that I will be back. [Details]

Great resort. Great people. Great food! Beautiful beach. Beautiful area to stay [Details]

Upon arriving front desk was very cordial and accommodating and we upgraded to a junior suite with ocean view. The beach [Details]

First of all the STAFF is amazing! They made you feel like part of the family, thank you our sweet Lia, Annie and Chocolate Mama (she told us that's what she likes to be called). Beach is a piece of paradise. Food is really good with a big variety and plenty of it, we were so lucky to have that as we were hearing horror stories of other places. Grounds are meticulously kept. Entertainment was good if you wanted to participate or not. Nightly entertainment was good also, we enjoyed it very much.
Drinks a plenty of course but we found the lobby bar to be slow in service, they need to have more than one bartender on hand. Rooms, however, are dated and tired looking with a much needed update, which they are now underway with. But it will take years to finish. We had a few issues with electrical, air conditioning and water pressure and temperature, but they were handled pronto which we appreciated. Bathroom could be cleaner, that was my main issue but it's hard to make it sparkling when it's old. We definitely will go back, our experience was wonderful! [Details]

This resort is full of teachers during March Break! It's so easy to find people to talk to as a result, particularly if you are in education!

The staff is absolutely wonderful! They are really attentive and really want the guests to have a great time. This extends beyond just the entertainment staff. The groundskeepers, the cleaning staff, the food preparation staff are all so kind!

Chino and Alberto really enjoy playing volleyball and it made our visit so great! We were very happy to play with them throughout our vacation!

I highly recommend Melia Cayó Coco for anyone wanting to have a relaxing and very chill vacation! [Details]

The beach is beautiful. A La Cartes were delicious. Mediterranean and International were my favourite. Workers are very friendly and helpful with any issues you may run into. [Details]

My wife and I elected to take our belated honeymoon (Covid delay) in Cuba. We really enjoyed our stay at the Hotel Melià Cayo Coco. There is a wide variety of activities offered by the hotel and the staff. A variety of à la carte options, different themed nights at the buffet, many shows to enjoy, and friendly/helpful staff to cater to your needs. Without doubt they have best beach on the island. The largest sand area, and minimal rocks, shells and coral. I would recommend the stay here. [Details]

The hotel is beautiful and all the staff and very friendly and helpful. Lots of activities and things to do. The beach is stunning and very close to the room. We had a great visit and would definitely come back again. [Details]

The resort grounds are a beautiful destination. Hotel staff are friendly and very accommodating. The food provided by the resort and excursions was flavourful and consistant with Canadian food. This resort is recommend for a break from cold weather. [Details]

Superb!

After a number of years in various resorts, we decided this fall to visit Melia Cayo Coco. We had previously stayed here in 2004 and 2011, but for many reasons just never got back until now – and we are really pleased that we finally did!
The feel of this resort is classy and professional, but it does not sacrifice warmth and comfort to achieve the feel. We felt totally welcome from the moment we stepped into the lobby on arrival until the sad goodbyes the morning of our departure.
Our accommodations were first-class. We stayed in what is called a Grand Suite and loved it. It includes several perks such as: Guaranteed reservations for A la Carte Restaurants; Special Dinner in the Gazebo, overlooking the pool; VIP minibar with Champaign, Cuban rum in room on arrival; Beach towels in room on arrival; Complimentary late checkout (time upon availability). These suites are on the lagoon, very near the lobby. Big thank you to Gippsey for all you help in arranging this. Each day we received a generous supply of thick, cozy towels, and in the evenings, we had turn-down service from Norka, the sweet flower lady.
For entertainment, the excellent Animation Team kept folks occupied very nicely at the pool. Each evening we were treated to talented singers and musicians in the lobby prior to the main show.
The beach is so very relaxing and beautiful. There are plenty of palapas to provide shade and more than enough loungers to please everyone. The renowned white sand of the Cayo Coco beach is still here, nearly free of rocks and shells.
Food was outstanding. We tried each of the a la carte restaurants, and found each quite fine. However, the food was so good at the Buffet that we actually canceled a la cartes to go to there!! The service and food were fantastic, and the wine choice more than adequate. The first night we walked into the buffet we were immediately seated, drinks poured and treated like royalty. And the entire vacation was like that.
In the lobby, it was not unusual for a server to be at our table before we even got seated. We also had similar service at the pool Snack Bar.
On the few occasions when we had (minor) issues, we were treated in a friendly, professional, and efficient manner by the Guest Experience group. First and foremost we must mention Liz who did an outstanding job of organizing our romantic dinner and other much appreciated personal gestures and always soooo professional. Also the other folks Haila, Daniella, and Yunismy were always so willing to address any concerns/issues we had. What a great group of folks.
We would like to mention some of the other folks that made our vacation extra special as follows:
Each morning when we would arrive in the lobby for our tea and coffee we were greeted by the oh so efficient Tamara, Aranelys and Rolando. No matter how busy these folks were, they always had time for hello and ask how we are doing, as we did enquire of them.
During the afternoon and evenings in the lobby we were taken incredible care of by Edil who is still a student but you would not know it by the way he conducts himself and his professionalism and efficiency. Such a privilege to get to know him.
In the morning buffet we were greeted with the beautiful smile of Arisleidy. She would always fill and refill our water glasses without us ever having to ask. Also in the morning buffet was Yamil. He too is incredible and such a kind and professional server. And not to be missed are the cooks Lester and Charlie and another gentleman whose name I don't remember. Always happy to see us and made delicious eggs, omelets and bacon. AMAZING!!!!
The evening buffet was always a pleasure to arrive and be greeted by Julia and or Eddy. We felt like we have been friends forever and were treated so special. Our first night Eddy and Yoel met us as we entered the buffet and it was like seeing old friends, even though we had never met. So attentive and again so professional.
And then we have Diosvany who seems to work everywhere. He was working at the pool bar, the lobby, the buffet and wherever he was needed. What a wonderful human being and again so professional and just darn good at his job.
And a huge shout out to the amazing chef Nothelby who just floats around ensuring everything is in order. The meals this man prepares and oversees are exquisite. What an asset to this resort.
We also loved the pride everyone shows working in the buffet. If something needed to be cleaned, wiped off, picked up, refreshed or whatever, they did it. We were there 20 minutes before closing and they were still refreshing the platters with food!!!
Our romantic dinner in the Gazebo was outstanding. Our waiter Dennis did an amazing job and everything was served hot and delicious. Never rushed and it truly was a romantic experience.
We also had great meals served by Delmas in the Cuban restaurant and Indira in the International. Again very professional and efficient.
We had the privilege of attending the repeat guest dinner which was a lovely experience and delicious food. The resort manager Marco personally welcomed everyone then made a beautiful short welcoming speech and then went about his busy job.
Speaking of Marco he is doing a fantastic job! The sense of teamwork and comradery among the workers is beautiful. This does not happen without a good leader. He is very approachable and we had a couple of great conversations. We also saw him speak to the workers as he would to a guest, very respectful. He is always around and pitches in where he is needed which is so nice to see.
We arrived home on a Sunday at 3am and by noon Monday had a return trip booked. [Details]

My husband and I have visited the Meliã three times, and can't wait to return!! The beach is beautiful, sunrises are spectacular, musical groups and shows are top rate, and the food whether at the beach restaurant, poolside cafè, buffet, or à la carte, is appetizing and delicious. However, in spite of all this awesomeness, it's the spirit and kindness of the employees that keep us coming back!!!
We enjoyed excursions to experience the “real” Cuba, as well as a drive to Playa Pilar in a beautiful, 1950's Jeep convertible. The massage therapists on site are amazing.
We truly can't say enough about the wonderful times we've enjoyed at the Meliã.
We highly recommend this resort.
We can't wait to return!! [Details]

This resort lives up to the Melia standard. Just returned from two weeks of complete rest, relaxation and fun. The staff are welcoming and very helpful. The keys of Cuba have the most beautiful powdery white sand and clear turquoise ocean. MCC has a fabulous beachfront with enough room to enjoy the tides moving in and out (unlike some of the other resorts). There was always a good selection of food to choose from, whether in the a la carte restaurants or buffet. Beach restaurant is truly a gem on the beach. Leandro, Osmany and I can't remember the name of the female server (sorry) provide exceptional service. The grill master, Raul, fed us perfectly grilled and tasty food every day. Loved the band Son Del Rio and we had the best Cuban dance party every lunch. And it was so much fun when the staff joined in! Jesus at the beach bar provides great service. I stayed in a lagoon bungalow and was completely happy with the amount of space and conveniences in the room. Maid service was very good. Enjoyed beautiful sunrises and sunsets from the balcony and waterfowl making their happy noises and taking flight throughout the day. The lobby bar staff were always attentive, and appreciated all the service from Osvaldo, Inti and Advil. The Prince, Communications Director, was always friendly and helpful. Haila from Customer Experience was so welcoming and helpful - she also arranged for a birthday cake and celebration for me. The gardeners work so hard in the hot weather to make the grounds beautiful. I enjoyed the fresh coconuts they provided! Thanks Jorge, Joel, and Felipe. Enjoyed the evening shows, particularly the Cuban night one. I liked that guests ranged in age - everyone was friendly. [Details]

We have never been to a more beautiful place,hotel and people!!!We will definitely be coming back to the Melia,and an amazing shout out to Gippsy and the Prince for all the information and hospitality.Thank you again SO MUCH!!!!! [Details]

My husband and I visited Melia Cayo Coco in November 2022 and again in February 2023. We really enjoyed ourselves and grateful to the staff and management who provide all the key ingredients to a vacation - lovely rooms, wonderful food, service in all areas of the resort and impeccable beach! I am missing my morning crepes already! [Details]

Our 8th stay at MCC was almost perfect. We wouldn't consider going anywhere else. We love the band Son Del Rio Cuba. They are currently playing at the beach restaurant, Tuesday through Friday, 12:30 - 14:30. There is another band, Sonávila, playing at the beach restaurant, Saturday through Monday, 12:30 - 14:30. They were excellent musicians too!We stayed in an unrenovated 2nd floor room in block 84. It was close to the beach and very comfortable. There was endless hot water and the toilet flushed every time. MCC's staff are very professional and welcoming. They work very hard, 24/7. Customer Service was outstanding! The coffee in the snack bar and lobby bar is perfect. The food in the buffet was plentiful and excellent. The food in the al la carte restaurants was also excellent. We went to the beach restaurant for a la carte breakfast, by reservation only, twice. It is a wonderful setting and hopefully will continue even after the new International restaurant opens. We enjoyed endless drinks in many bars. As returning customers, we enjoyed 2 dinners for loyalty guests during our 2 week stay. ~ 60 people were at each. The beach is great for walking. We swam in the ocean except on red flag days. The water temperature is refreshing. Rain showers were short and infrequent. We took a taxi to Moron twice in our 2 week stay. We visited friends and went out for lunch. We experienced real Cuban living conditions. We flew Air Transat direct from Halifax. Cuban immigration and customs were very fast. We were tested for Covid. Our bags arrived quickly. We took bus transfers to and from the airport. A beer on the bus is now $5 CDN. The resort's feral cat population is growing. We look forward to its reduction and improved cat control. Thank you Marco for your many improvements at MCC, for running a tight ship with such high moral, and for taking care of your dedicated staff. The establishment of specified palapas for disabled guests is very thoughtful. See you again soon MCC! [Details]

We stayed at the Melia Cayo Coco from February 18 to the 25th. This was our first time in Cayo Coco and it was not what we expected for the price we paid. Our room was standard and looked a little tired. The food was average with some items not available such as Orange Juice, Pinia Colatta, vodka, pineapple juice, mustard, and ketchup apart from many more. Our room was made up daily around 4:00 PM or later which we found late if we wanted to retrieve back to our room. The restaurants that we had reservations also were short on supplies when ordering on their menus. The Buffett had better food when compared to the La Carte Restaurants. But what we didn't like at the buffet were the roaches on the counters as well as at other food stations. This was brought to the floor manager but nothing was done other than him using a cloth and brushing them off the counter. The entertainment was good at night and service was average but the drink selection was limited with limited options. The beach was nice as usual and the Beach Bar only offered Rum drinks and Beer. It's disappointing that you travel to Cuba and all they have is that. It's unfortunate we had to experience all these issues. On our flight home, we met other travelers staying at other resorts( the PullMan) and they had Vodka, Pina Coladas, and many other items we did not.

We are Melia Reward Members and traveled to Cuba many times before, during, and after Covid and never had an experience like this time. We will not be returning to this hotel for our future travels. Hope this review helped [Details]

We had the best vacation beautiful resort , staff was all amazing friendly made you feel like home. We had no issue with the food always something you can eat . [Details]

Service was amazing staff are all really friendly food was very good room was clean beach is beautiful white sand would diffentlly come back love this resort . [Details]

Awesome resort. Stayed a week. Beach is amazing. Extremely clean. The staff made us feel like family. Fun entertainment every night especially the classic rock concert. Fun activities all day long at beach and pool. No issues with the food. It was plentiful and delicious. The 3 a la carte restaurants are a must. Planning to come back next year. [Details]