Melia Cayo Coco

Dear Hubert Miecznikowski, Thank you very much for allowing us to have your excellent travel comments. Just looking at the title is enough to know that you had a great time, because the beach and wonderful people are more than enough to make our guests' stay meaningful. We are very satisfied that you have been able to experience a relaxing and very discreet environment that adapts to your needs. We guarantee that we will continue to maintain our standards of quality and good services. You can be convinced that we will continue to be a great place for an incredible Caribbean vacation. We hope to welcome you again in the future. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Vmiezcnikowski, We are very grateful for your excellent travel comments. It's good that you were kind enough to send them to us through this important forum of opinions. It makes us very happy to know that you consider us your second home. In us you will always have one more family member. Having you for the fifth time adding to the list of our most loyal guests is a great honor and great support for us. It comforts us immensely to know that you enjoyed every minute, and that you never get bored of our resort. It is very nice to know the highlights of our facility, and one of the main reasons you return, is the music during lunch at the Ranchón, the Son del Rio band really plays very good traditional Cuban music, and delights the guests. Our staff is one of our main strengths, everyone strives to ensure that each visitor has a wonderful vacation. It's good that you danced with them. With all conviction they are really a very friendly and welcoming collective of workers. We are so glad you enjoyed the wedding of a staff member you met here the first time you visited. Our beach is without any doubt incredible, this is a favorite spot for most visitors to spend their days, there you can always enjoy a pleasant environment, an amazing sea and relaxing activities. We are very satisfied that the design and the distribution of the facilities have been ideal for your well-being. It will be an immense pleasure to have you back. We are convinced that you will love the new updates that are coming soon. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear miecznikasia, We are so glad to read that your first time with us has been such an enjoyable experience. Thank you very much for taking the time to post your review and all your compliments on our facilities and services. I am so glad to read you would recommend us to your family and friends and do look forward to welcoming you back in the future. Just let us know if there is any particular request we may honor, we will be just too happy to look after it. With warmest regards, Bernardo García González General Manager

Dear givziku, We are so happy to read your first time with us was a very good holiday experience you are already looking forward to repeating! Thank you very much for all your compliments which I have been very glad to share with my team, especially with those you have been kind enough to mention by their names. Thank you for your fantastic review. Please, make sure you send us your booking details and preferences for your next year stay, we will be very glad to look after your second time with us. With warmest regards, Bernardo García González General Manager

Dear Elidanexha, It is with great joy that we receive your excellent travel comments. We thank you for being so kind as to take a few minutes of your time to send them to us. Our readers see them as an important tool that allows them to make travel decisions. You can't imagine how much we are pleased to know that you consider us one of the best resorts in Cuba, and exceptional in all aspects. We feel very satisfied to have a beach like ours, always beautiful and with sufficient availability of sun loungers, as well as our pleasant pool. It's good to know that you never had to fight to find a seat. It is very comforting to know that of the three times you have been to Cuba you consider that our hotel had the best food you have experienced. Our staff is truly amazing, and really goes out of their way to make all guests feel welcome. It's great to see that you enjoyed the entertainment and found it great. We're glad you loved the live music, especially the poolside jazz. It is a great support for us to know that your first option for your next trip to Cuba will be us. Please feel free to contact us in advance for future vacations. Receive a warm greeting, Bernardo García González, General Manager

Dear Sue, It is a great pleasure for us to have your excellent travel comments. We thank you for kindly taking the time to share them with our readers through this important forum of opinions. It makes us very happy to know that you think you made an excellent choice, and that your experience was perfect. It is very nice to see that you were warmly welcomed by our wonderful people, and that the guaranteed service was also wonderful. It's good that you enjoyed our beautiful beach to the fullest, a place so chosen by most visitors to spend their days. Our staff is very encouraged by your favorable mention of them. It comforts us immensely to know that you will return again for a third visit. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Pgoulding, Thank you very much for allowing us to have your travel comments. It is always a great pleasure for us to receive our regular guests. We are very happy to know that you love our resort for so many reasons: the incredible staff, the best beaches in Cuba. We are very satisfied that you have been able to experience an extremely clean facility. It is a great relief to know that you found the gastronomic offer very good, and with the best food in Cuba, despite the problems with supplies that affect this country so much. We feel very happy and satisfied to have a staff that is dedicated to the total satisfaction and well-being of visitors. We are aware that some rooms need updates but as you say, we are working in it. It is a great support to have your recommendation. We will love to count on your return again. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Heatheravery2024, First of all, we want to thank you for your kindness in allowing us to count on your visit, and for sending us your comments in this regard. We are very happy to know that you had an incredible time at our hotel. You can't imagine how pleasant and comforting it is that you have chosen us for your first trip outside of Canada, and above all knowing that you already feel like a second home. We are very happy that our staff has offered you a warm welcome, and that they have treated you with all the affection and kindness with which a family is treated. We are very satisfied that you have fully enjoyed one of our greatest assets: sun and spectacular beach with its fine sand and beautiful clear blue waters. We are very relieved to know that your room was completely clean and well equipped. We're glad you enjoyed the great entertainment every night in the theater and lobby, as well as the games every day by the pool. We are greatly comforted that you have found the food with a lot of variety. We strive to guarantee the best possible gastronomic offer, despite inconveniences with supplies. It is a great pleasure to know that you loved your stay here, and it is very supportive to know that you hope to return soon. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager.

Dear katelynbiron, It is very stimulating to know that you consider us the best resort in Cuba. We thank you for allowing us to have your travel experiences. It's so good to know that you had an amazing stay. We are very pleased that our staff has treated you kindly, and always willing to help you. They are all truly excellent people. Jorge will be greatly encouraged by your special mention of the incredible service he offers in the lobby bar. We are very relieved to know that you found the food to be the best you have had in Cuba. Even in the face of inconveniences with supplies that affect us so much, we strive to guarantee the best possible offer. Charles without a doubt is the king of omelettes at the buffet. We are very pleased that you were able to experience an impeccable cleaning facility, even in the public toilets, 24 hours a day, 7 days a week. It is also very good to know that our incredible beach and pool, and the beauty of our gardens, were of total well-being for you, and that they have allowed you to relax a lot. We are very relieved to know that your rooms were clean and the beds were comfortable. That you have chosen us for your first vacation in Cuba has been a great honor for us. It is very comforting to know that you will definitely return. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Freck1985, It's so nice to enter our opinion forums and read experiences like yours. We thank you for your willingness and kindness to publish them for the information of our readers. It is very gratifying that you found our resort beautiful, and that you were able to have a relaxing experience. We are glad to know that the staff welcomed you warmly, and that they were amazing with you. It gives us immense comfort to know that you found the food amazing. It's good that you didn't experience any shortages during our stay, and that the food was delicious, as were the drinks, and especially the delicious Spanish coffees in the lobby bar prepared by the girls and Jorge, your waiter. It is very good to have your admiration for the extreme cleanliness of our facility, and for the beauty of our beach. We are very relieved to know that your rooms were great, and that you had no problems with the service and the operation of the equipment. We are very sorry that the Internet by Wi-Fi has not been the best. The problems with the only company that offers the service in the country, as well as the effects of adverse weather conditions, affect the quality of the signal. We hope it improves over time. It's good that you don't classify it as negative. It is a great support to know that you will return again. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Rosa Trimm, We feel very happy and grateful to have your travel comments. It's very good to know that everyone in your group had a good time. It is in fact a great advantage for us to be located close to the airport, we know the comfort this represents for visitors, and the well-being it generates. We are very comforted to know that you consider our hotel to be good value for money. It is very nice to see that our staff treated you with kindness and willingness. It is of great satisfaction that you have been able to experience a resort with a good atmosphere, and with well-kept grounds and gardens. We are relieved to know that your rooms were clean and with efficient service from your maid. Your observation about the state of some of the cement walkways is very timely. They really need some work, you can be assured that we will work on it because the safety and well-being of our guests has always been the priority. We feel comforted to know that you found good food offer with options for everyone, even the pickiest eaters. We strive to guarantee the best possible offer despite the supply problems that affect us so much. We are glad that you enjoyed our beach and pool to the fullest. We dedicate great efforts to their cleaning and maintenance, as they are the places most chosen by our visitors to spend most of their days. We are truly very happy that you had a good vacation. We would love to have you back for future vacations. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Dominic, First of all we want to thank you for being so kind as to allow us to have your travel comments. It was a great pleasure that you chose us for the first time, and it fills us with joy to know that it will not be the last. It's good to have the opinion of someone like you, who also works in the tourism business, and therefore has many criteria for comparison. We are very happy to know that the staff was fantastic, that they always treated you with a big smile and a lot of kindness. It's good that you took an excursion to Morón, the closest city, and were able to exchange with the Cuban people, especially the Moroneros, the most lively people in the world. It fills us with happiness to know that you met beautiful people like Arianna, with an incredible personality, and Yanquiel, also known as the Prince, an incredible man with a great personality and great ability to speak. It is really very comforting that the summary of your stay is so good that you think you couldn't ask for more: the beach, the sun, the people. We hope to see you again for future vacations. We hope you can return for a longer stay. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Kathy Skentzos, It's good that we have been able to offer you a nice stay and wonderful vacation at our hotel. We feel very satisfied and comforted to have been able to guarantee you an exceptional service and treatment from a very friendly staff, who always tries to please all guests. It is also very comforted that we could guarantee an exceptional gastronomic offer; despite the inconveniences with supplies that affect us so much. It is very nice to see that you were able to experience a pleasant ambience in our beautiful and welcoming resort. Our activities department staff feels very stimulated and grateful for your recognition to the quality of the nightly shows and the talent of the artists who perform them. It was an immense pleasure to have had you with us. It's really good that your experience has been so incredible. It fills us with satisfaction to know that you will return. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Toni, It was a great pleasure to have hosted you at our resort for your best friends getaway. We are very grateful for your excellent travel comments. We see great support in each of our regular visitors. Your return to our facility reaffirms us as a reference hotel, and highlights our excellence in good treatment and good services. We are truly very happy that you have chosen us for your third visit. You can imagine how good we feel to know that you consider us the best hotel. It is very comforting that our staff has been amazing to you, and that you have found the food delicious and filling. All of our staff feels stimulated and grateful for your recognition of their pleasant treatment towards visitors. All those you mention in a special way will be recognized in a timely manner in their respective performance evaluations. We will be waiting for you with open arms next year. You will surely love the new changes we will be working on. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Beckakadziorski, We are very pleased to have your excellent travel comments in our important opinion forums. We are very grateful that you took the time to send them to us. It comforts us immensely to know that you had a great time at our complex. It's good that our staff was extremely kind to you. We are very satisfied that you were able to experience a very welcoming facility, impeccably clean, and with a pool and beach to dream of. We really have enough seats for all guests, and this is undoubtedly a great comfort. It is very good to know that you recommend us, and that you will return in the future. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Beachbum, We are very satisfied with your excellent travel comments. We thank you for the time you dedicated to writing and publishing them for the knowledge of our readers. It is very gratifying to have your highest score due to the quality of the stay received. We feel privileged that you have chosen our facility for your first visit to Cayo Coco. We are very comforted to know that you found the resort fantastic, with excellent food; excellent drinks; super friendly staff and an absolutely stunning beach. The activities and entertainment department is happy to know that you enjoyed the evening entertainment, and that you consider it to be top notch. We are very pleased that you were able to experience an impeccable cleaning facility, surrounded by beautiful gardens, and with very friendly and willing staff. It was a great pleasure to have had you with us. We hope to have your visit again. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Helena, We are very happy to have your excellent travel comments. We thank you for your kindness in sending them to us through this important forum of opinions. It is very good to know that you had a wonderful week at our hotel, and that you and your friend enjoyed it very much. It is very nice to see that the staff was wonderful and kind to you. We are very comforted to know that you found the food abundant and delicious, especially in these times of so many inconveniences with supplies. We are very pleased to have been able to guarantee you great entertainment and a beautiful beach where you could relax and enjoy its incredible surroundings. It helps us a lot to know what you recommend to us. We would very much like to welcome you again for future holidays. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Judy, It was a great pleasure to have received you for first time at our hotel Meliá Cayo Coco. We thank you for sending us your travel comments. We are very happy to know that you had a very good first experience. It is very nice to know that you found the resort sophisticated, simple and with a wonderful staff. It comforts us immensely to know that you liked the food at the buffet and the a la carte restaurants. We are very relieved to know that your room did not present any problems, and that you were able to stay in one of the blocks closest to the beach thanks that the availability allowed it. We are glad that you enjoyed the spectacular entertainment that our activities team guarantees, they all feel very stimulated by your favorable mention of it. You can always count on our hotel and our staff for a pleasant vacation. We hope your visit again. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear jlee, We want to thank you for being so kind as to allow us to have your travel comments. We are so comforted knowing that you have been to Cuba in the past, but your experience at our hotel Meliá Cayo Coco was first class. It is really very comforting to see our visitors leave with their expectations met and eager to return. We are very satisfied to have been able to guarantee you a great food offer. It is a great pleasure to know that you felt welcome, and that the staff treated you kindly. You can be convinced that we will strive to maintain our high standards of quality and good services. You will always have a great experience at our hotel. Your recommendation is very supportive. It will be a great pleasure to have you with us again for future vacations. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Miss Vanda, We are very happy to have your excellent travel comments. We thank you for taking the time to send them to us. It is very gratifying to know that you had a good stay at our resort. You can't imagine how nice it is to know that you found the hotel beautiful, with huge, beautiful and very well-kept gardens. We truly are the perfect place for those who love to walk, discover trails and experience nature. We are convinced that we have a spectacular and clean beach that is the greatest delight of all who visit us. Our maintenance team is really very dedicated, and has a great sense of belonging. It is also a luxury to have a pool like ours, it is undoubtedly another of the most pleasant places in the complex, and it has enough chairs and spaces for everyone. We can tell you with no doubt that it will never be necessary to get up early to reserve a place. It comforts us immensely to know that you liked the gastronomic offer, and especially the food. It's good that you found the food abundant and quite delicious, with a variety of meats, pastas, breads, Cuban specialties, desserts and, of course, exquisite fruits. We are very proud of our staff, without exception they are all extremely kind, respectful, friendly and helpful; just as you could see. Your special mention to Yanquiel “the prince” our community manager, for being a top-notch individual and making everyone feel welcome and special, and for being friendly and fun, and for bringing a lot of life to the resort, will be taken into account in his performance evaluation. We will also recognize in opportune time all those members of the staff who were wonderful and who stood out in their excellent treatment of you: José, who manages the gym, for having been polite and helpful, to Arisleidy who served your breakfast and lunch at the buffet every day, always attentive to your wishes and needs, and to Luis (Wicho) for having been so charming and polite, and for preparing delicious crepes. Our entertainment team is encouraged and grateful for your recognition of entertainment, including professional evening shows. Each one of them strives to make sure that all visitors feel included and have a good time. It is a great support to be able to count on your recommendation to friends and family. It fills us with pleasure to know that you would definitely return. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Lsbrns, We are very grateful to you for kindly allowing us to have your travel comments. We are very pleased to know that our resort was a relaxation station for you. We were very happy to know that from check-in to check-out you couldn't have asked for a better week. We are relieved to know that the registration process was quick. It's good to know that your room was in good general comfort, clean and with all the equipment working properly, from the mini refrigerator to the air conditioning and the shower. We are very pleased to have been able to fulfill your request for 2 beds. We are proud to show a beautiful, welcoming and extremely clean complex, but above all with the friendliest staff who do everything possible to make your stay special. We are very comforted to know that you enjoyed excellent food and daily and evening entertainment. These are difficult times to get supplies of all kinds, but we are striving to ensure the best offer possible. We are glad that you were able to enjoy your favorite spot, our beautiful pool, where you spent most of your days. Your special mention of the churros and ice cream in the afternoon by the pool is greatly appreciated. Being able to count on your recommendation is of great support to us. It is very good to know that you are already planning to return as soon as possible. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Pattipoooo, We are very grateful for your excellent travel comments. We are very happy to know that you had such a good time that you are convinced that you will return to our hotel in the future. It has been a great honor for us that you have chosen us for your first vacation in Cuba. It's good that we were able to live up to your expectations, and that we did not disappoint you. Our staff feels very encouraged by your recognition of their extreme kindness, their high level of education, and their willingness to help the visitor. It comforts us immensely to know that you found the food really very good and with many options to choose from. We are very happy that you were able to spend the days relaxing in the beautiful pool and on the beach, enjoying the activities, especially the water exercises. We are also very pleased to know that you enjoyed the night shows, and especially the Michael Jackson show, which was truly amazing. We will be waiting for you with open arms when you decide to return. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Corunna, It is a great pleasure for us to have the comments of your stay at our hotel. We thank you for your kindness in publishing them in this important forum of opinions for our readers' knowledge and us. It is good to know that we were able to impress you during this first visit to our hotel due to the quality of the stay guaranteed. You can't imagine how happy we feel to know that of the more than 10 years that you have been staying in hotels in Cuba, ours has far exceeded your expectations. We are relieved to know that you found your room well located, the food and drinks good, and the beach incredible. It is very nice to know that our staff welcomed you warmly and that they have been very helpful and charming to you. Knowing that you will definitely return is a great support for us. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Shane_2002, It is very good that we have been able to count on your travel comments. We thank you for taking the time to write and publish them for our knowledge and for our readers. It makes us feel very happy to know that everything was perfect, and that you had nothing to complain about during your stay. It is really very comforting that we have been able to surprise you with the quality of the guaranteed vacations. How nice it is to know that everything was much better than you could have imagined. We are very satisfied that you have experienced an extremely clean resort like ours, this has earned us the recognition of everyone who has visited us. It was a great pleasure for our staff to have welcomed you, and to have been able to guarantee you a wonderful vacation. Everyone feels very encouraged by your favorable mention in this regard, and because you recognize their incredibly kindness and good treatment to the guests. Being considered a paradise on earth is very gratifying. We are glad that you spent a quiet time with us, and that you were able to get away from the stress of Canadian cities. We were very relieved to know that your rooms were large and cleaned daily. We are very happy that you were able to enjoy our impressive beach, a truly delightful place. We feel very comforted that you liked our buffet, and that you always found the offering fresh. You can't imagine how pleased we are to know that after having stayed at other resorts in Mexico, the Bahamas and Cuba, you can confidently say that this was extremely excellent and also the best one you have ever been to. It's so nice to know that you were able to create memories that you will take with you. It is of great support to know that this first visit of yours will definitely not be the last. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Cliffy, We are very grateful for the comments of your second stay at our hotel. It is very comforting to know that you had a second time even better than the first, this really is very encouraging. It's good that, as always, you found our resort in excellent condition, with incredible staff, and with very good and varied food. We are very happy to know that the lunches on the beach had highlights, without a doubt a very delicious offer and very well enlivened with our live traditional Cuban music groups. It is very good to know that you also enjoyed the offers in our a la carte restaurants, with dinners that were very good, and with incredible service. It is very nice every time guests talk to us so favorably about our wonderful beach, we really must feel very lucky to be able to count on it. We are glad you were able to take long morning walks and shell collecting, which was so relaxing. We are very happy to be the place of your choice. We hope you continue choosing us for future vacations. If you get to book us again, please let us know any request you may have, as we will be very glad to strive to fulfill it. With warmest regards, Bernardo García González General Manager

Dear Audrey, It is very good to have your travel comments. We thank you for your kindness in sending them to us through this important forum of opinions. It is very good to know that you had another great stay at our hotel. We are very pleased to have been able to guarantee you another great view to your room, and even better than the second time, you stayed with us. We are very comforted that you have found good food, and that there has been no shortage, with lovely and well-presented à la carte dishes. It is true that these are times of great difficulty with supplies, but we strive to guarantee the best possible offer. It is good that our incredible staff welcomed you warmly once again, and that their friendly and helpful treatment made you experience of great well-being. We are pleased to know that you found the entire facility very clean and orderly. We will be very happy if you can really come back again and again. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Diana, First of all, we want to thank you for being so kind as to allow us to have the comments about your stay at our hotel. We are immensely happy to know that you have been having a good time, that you like our resort and that you consider us a home in paradise.Your words are very stimulating for all our workers, which is why we have shared them with all departments. We like it when our visitors experience the comfort of a hotel where everyone is easily accessible. It is very good to know that you felt great well-being and at home because of this. We are very proud to have staff like ours, very hard-working, friendly and attentive to any needs that guests may have. They are without a doubt one of our main strengths. We are immensely comforted that you have found the food to be excellent and fresh, with many and varied options. Even though we are going through difficult times with supplies, we are working hard to ensure the best offer possible. We are glad that you were able to enjoy the delicious lunches at our cuban restaurant with lobsters and barbecued chicken, fish and beef as part of our Cuban day offer. Our beach is really beautiful, with fine white sand. It is surely one of the most beautiful in the country. That is why we strive to keep it clean and well maintained, as it has always been the most visited spot by our guests. We are relieved to have been able to have enough palapas and lounges so that everyone has a place to rest and enjoy the landscape and the pleasant breeze. We are also very satisfied to be able to offer a swimming pool with all the conditions for a pleasant and comfortable enjoyment. Your observation about the activities offered in our nautical club is very useful for readers and possible future guests. There you can actually have a ride on a hobiecat or take a pedal boat a mile from the reef. It's good that you found our hotel with a calm and welcoming atmosphere. Without a doubt we are a great place for seniors or anyone looking for peace and tranquility in nature. Our activities team is very grateful and encouraged that you have made such favorable mention of the program they offer. You can be convinced that anyone who stays at our resort will have something to do to spend their leisure time. We would like you to know that among our investment plans for this year are improvements to the pool and its surroundings. We hope that the availability of resources will allow us to complete the renovations. It is a great support for us to be highly recommended by you. It has been a great pleasure to have had you with us. We will welcome you again with open arms for future holidays. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Mvpaine, It is very good to have the comments of our visitors. We thank you for allowing us to count on yours. In every observation that our visitors make to us, we always find opportunities for improvement that help us offer a better service. We are very pleased to know that overall you had a great time, and that you found the complex quiet. We would like you to know that we have a day and night activities program, but it is a reality that we are not a hotel for parties and activities until late at night. We are happy to know that you liked our incredible beach, and above all that you found it clean and well maintained. It is very nice to know that you were warmly welcomed by all the staff, and that you have received excellent service from them. It's good that they have interacted with you kindly, and above all that they have always recognized you. Our gardeners really are excellent creators from desper, something that guests really like. We are very comforted to know that you found the buffet food very good as well as the a la carte restaurants, which you found delicious. We are very sorry for the inconveniences you experienced. We would like you to know that we have worked hard to eliminate insects, both in common areas and in the rooms, and indeed we have achieved great results. However, sometimes these reappear, but we continue applying the vectors control and deep cleaning programs as established by our hygiene and health department. Unfortunately, sometimes we do not have sufficiently effective products. In any case, if insects appear in the rooms, something that can occur due to the environment in which we are placed, this can be reported to our Guest Experience department, and they will send someone to spray the room. We would also like you to know that upon guest request we can make a change of mattresses or satisfy any other request you may have, you just have to let us know. However, your observation about stains (perhaps coffee) on the sheets will be discussed with your room maid and block supervisor. We are very pleased that overall our resort has been an excellent place for your relaxation. It's very comforting to know that the cons wouldn't stop you from coming back. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Kosutaaj, It is very nice to know that you had an amazing vacation. We thank you for sending us your travel comments through this important opinion forum. It is very good that you have chosen us for the second time for your vacation in Cuba. You can't imagine how happy it makes us to know that you consider us a gem. It's good that you found the resort with a very social, calm and relaxing atmosphere. We always strive to maintain the elegance of the hotel and its good comfort, which is why we are constantly carrying out improvement works. Our friendly staff is greatly encouraged by your favorable mention of them. You can be sure that Prince and everyone else will always do everything possible to make your stay memorable, and help you to plan activities. It comforts us immensely to know that you have had no problems with food. It is very good that you have found a varied offer. Every day we strive to guarantee the best possible offer despite the supply problems that affect this country so much. Our beach is truly a dream and finding a place to sit on it has never really been a problem. We are very happy to know that you enjoyed it to the fullest. Having a massage at our wellness centers is something that everyone should try, as this is truly very comforting. It was a great pleasure to have had you with us for the second time. We will love to welcome you again next year. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear lindaj, We feel very satisfied to have been able to guarantee you a great week at our hotel. We thank you for taking the time to send us the appreciations of your stay. It's really good to know that you had a wonderful time, that you found our resort to be a beautiful place, with a beautiful white sand beach and turquoise water, and above all very clean. We are extremely pleased to know that our staff was without exception friendly and professional, and that they always did everything possible to make your stay a pure pleasure. Your special mention of José will be taken into account in his monthly performance evaluation, he really is a great worker, and without a doubt one of the best masseuses in the region. It is very comforting to know that the food was abundant, with a lot of variety, and that you were always able to eat well. It is a great strength for us to be able to count on your recommendation. It's very good to know that you plan to return next winter. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager