#1 of 22 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Cayo Coco - Cayo Guillermo
The recent renovations make a great resort even better. The new Italian restaurant must be experienced, as does the International restaurant. But I have been returning to Melia Cayo Coco for 20 years for the staff. I have many life long friends I talk to throughout the year. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
The staff are the best. Take the time to get to know them.
The weak points
Two of the specialty restaurants require using stairs which may be difficult for someone with mobility issues.
0 0
Amazing stay
Wendy, Stratford, ON
2024-12-19
The staff are amazing, super friendly. The resort itself is very clean. The beach is beautiful! Would recommend coming here.
Our maid for room 9212 was amazing!
The servers at the international restaurant are amazing! We went Dec 18 and 19. The beef carpaccio is so good!
Yanquiel aka prince is also an amazing employee! Super friendly, super sweet! Wanting to help out the other employees.
The entertainment lady Lea is also a sweetheart!
Yordy is the best bartender/server! We love seeing him!
Orialys from the the buffet is awesome! The man making the smoothies in the morning is amazing! He brought me a drink for breakfast this morning. I saw him Dec 18 and 19.
The grill is the best part at the resort! Would recommend getting the grilled pork, ribs, and chicken! I love putting the green sauce all over the meat! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Snack bar is 24/7
Staff is amazing
Resort is always clean
Beautiful beach
Amazing food
Dear Wendy,
What a glowing review! Thank you so much for sharing your amazing experience at our resort. It warms our hearts to read that so many staff members went above and beyond to make your stay so special, from the incredibly friendly housekeepers (especially the one in room 9212!), to the fantastic servers at the International Restaurant (that Beef Carpaccio sounds incredible!), to Yanquiel, Lea, Yordy, Orialys, and even the amazing smoothie maker! It's clear the entire team creates such a welcoming and positive atmosphere. And your recommendation for the grilled meats with green sauce at the grill that is absolutely delicious is very appreciated. We will be sure to pass that along!
We would like you to know that we we always strive to offer a good selection of food even in the snack bar, but we face the challenges with the supplies.
We're so happy you had such a wonderful time and we hope to see you back again soon! Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Great entertainment, very friendly professional staff, very nice beach and food is good there.
Internet access at the whole resort, even at the beach. Very clean.
The weak points
Older rooms, balcony door doesn't have a mosquitoe screen
Dear Jadwiga Babicz,
It's wonderful to hear you had a great time at our hotel Melia Cayo Coco! We're happy you enjoyed the fantastic entertainment, the friendly and professional staff, the beautiful beach, and the delicious food. The readily available internet access throughout the resort, including the beach, is a definite plus, as is the overall cleanliness. We appreciate you pointing out the areas for improvement, we'll certainly take your feedback regarding the older rooms and the lack of mosquito screens on the balcony doors into consideration as we continue to strive for guest satisfaction. Thank you for sharing your experience! Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Best Resort in Cuba.
Jeffm, Bluewater, ON
2024-12-18
Our first visit to Melia , but definitely not our last. Beautifully manicured grounds. Staff treats you like royalty, food plentiful and excellent. Nothing bad to say , Get on the plane and come down. They clean constantly, and make you feel at home. [Details]
Dear Jeffm,
It's absolutely wonderful to hear that you consider our hotel the Best resort in Cuba! We're happy you had such an amazing first experience at our hotel Melia Cayo Coco. It means a lot to us that you found our grounds beautifully manicured and that our staff made you feel like royalty. We're delighted you enjoyed the plentiful and excellent food. Hearing that we exceeded your expectations in every way is the best compliment we could receive. We completely agree, get on that plane and come down! We can't wait to welcome you back again very soon. Thank you for your incredible review! Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Paradise away from home
Muriel Jayne, Bluewater, ON
2024-12-18
This was by far the most beautiful place I have been to so far. I would recommend this place so friends and family. They have a wide variety of food to choose from and the people here are very friendly. [Details]
Dear Muriel Jayne,
That's wonderful to hear! We're so happy you found our hotel Melia Cayo Coco to be a true paradise and the most beautiful place you've visited. It means a lot to us that you'd recommend us to friends and family. We're also delighted you enjoyed the wide variety of food and the friendliness of our staff. We hope you'll visit us again soon! Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Melia Cayo Coco
Shirley Rogers, Belleville, ON
2024-12-01
We have just returned from a wonderful week vacation at the Melia Cayo Coco. This is an absolutely amazing experience for anyone. The beach, of course, is spectacular, but the grounds, accommodations, pool area are super clean and eye pleasing. The food was excellent and the breads and croissants were superb. The fish, pasta bar, fruits, vegetables were well done and presented. Desserts were plentiful and tasty. Wines were excellent. We have been vacationing at the Melia Cayo Coco since 2017, most times twice a year, and never had regrets. There are new improvements with the new manager and this makes the resort even better. The best part of this resort is its caring staff, they go over and beyond to ensure that you are enjoying your stay. Please do not have any concerns about vacationing at the Melia Cayo Coco. In my opinion it is the best resort on Cayo Coco. Thank you to all the staff and miss you. See you in the Spring. [Details]
Dear Shirley Rogers,
What an beautiful review! We're absolutely happy you had such a wonderful week at our hotel Meliá Cayo Coco. That you've been returning since 2017 that speaks volumes about your consistent enjoyment of our resort. Your kind words about the beach, grounds, accommodations, pool area, and the food (especially the breads, croissants, and desserts) are truly comforted. We're pleased to know about the positive impact of the new management and improvements. Most importantly, we're incredibly grateful for your praise of our staff; their dedication to providing exceptional service is what makes Meliá Cayo Coco so special. We completely agree that our caring staff is the best part of the experience. We can't wait to welcome you back in the Spring, we miss you too. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
BEST Place to Stay!
Mac62, Calgary, AB
2024-11-25
This was our 5th time to Melia Cayo Coco and once again we had the most amazing holiday. The entire hotel and grounds are absolutely beautiful and impeccably clean. The food was plentiful and delicious, along with the wine, beer and drinks. Every aspect of this hotel is perfect, and what stands out over and above everything is the people that work at Melia Cayo Coco. Each and every employee goes out of their way to ensure we are having a wonderful holiday. And their kindness and friendship is sincere and heartfelt. This is the only place we holiday now, it is our home and the staff is our family that we visit regularly. Thank you to everyone! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Staff, cleanliness, food, drinks, and absolutely the BEST beach,
Dear Mac62,
We feel very happy for your incredible review. We are absolutely pleased to know that you've chosen our hotel Melia Cayo Coco for five time and continue to have the most amazing holidays with us. It means a lot to us that you consider us your home away from home.
We're delighted you found the hotel and grounds absolutely beautiful and impeccably clean. We work hard to maintain a high standard and create a welcoming atmosphere, and it's wonderful to know it has resonated with you.
We're so happy to hear you enjoyed the plentiful and delicious food and drinks. We take pride in offering a diverse and high-quality culinary experience to our guests.
However, what truly shines through in your review is your appreciation for our staff. We're incredibly proud of our team and their dedication to creating a warm and welcoming environment where guests feel valued and cared for. It's wonderful to know that their kindness and friendship made your holiday even more special.
We are so happy to be a part of your vacation traditions. We truly appreciate your kind words and look forward to welcoming you back to your "home" again very soon. Thank you for everything. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Melia Cayo Coco
Mon ami Mike, Ottawa, ON
2024-11-21
Old resort but well maintained The personnel's very friendly and helpful. Very secure and easy access to all services [Details]
Dears Mon ami Mike,
Thank you very much for your kind words. We appreciate your feedback. We're delighted you found our staff friendly and helpful, and that you felt safe and had easy access to all our services. While we may be an established resort, we take pride in maintaining our facilities to a high standard, ensuring a comfortable and enjoyable experience for all our guests. We hope you'll consider visiting us again in the future. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Awesome as usual
Stubby, Richmond Hill, ON
2024-11-18
Pool and pool area looks fantastic after renovations. All staff super friendly and helpful as usual. Thanks especially to bartenders at snack bar. Yuneil at sports bar. Arislady and Javier at buffet. Loyalty dinner was awesome and nice to see familiar faces again. Italian restaurant looks amazing and food and service was awesome. The lasagna was exceptional. Enjoy returning to friends at MCC. Coming back again in 3WKS. [Details]
Dear Stubby,
We would like to thank you for having been so willing and kind to allow us to have your excellent comments about your recent stay at our hotel Meliá Cayo Coco hotel. We are very happy and satisfied that you had an amazing vacation as always. Your words will be shared with all our staff.
The months of closure of the hotel for renovations were hard for everyone, especially for the hotel workers, but fortunately we are now open and the result makes us feel very happy and satisfied, as we now have a much more beautiful and comfortable pool and surroundings.
We are very proud of our staff who always welcome visitors with great kindness and a great willingness to serve them with pleasure. Your special thanks to the waiters at the snack bar, Yuneil at the sports bar, Arislady and Javier at the buffet will be communicated to their respective departments.
It is very nice to know that you enjoyed the loyalty dinner, and that have been great and incredible nice for you to see familiar faces again.
We are immensely comforted to know that the Italian restaurant looks amazing and the food and service were amazing.
It is very encouraging to know that you will be back in 3 weeks. We will do our best to ensure you have another unforgettable stay. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Great vacation at Melia Cayo Coco
Oaksman, Kitchener, ON
2024-11-15
We came on the 9th and right after the Rafael, which delayed trips in Varadero, but no issues for Cayo Coco (power, food, water). Not impacted by the earthquake as well.
The aftermath of this was few windy days with wavy waters - still enjoyable.
We chose Melia Cayo Coco and we were spot on, great resort and great people with everything you hope for when going on vacation. The food was great (for people looking for choices, you can find your eggs, bacon, fruits in the morning, I cannot talk about lunch as we skipped every day, and for dinner we tried all 3 restaurants, all with good choices). The grounds are beautiful and well maintained. The beautiful beach has plenty of sun beds and palapas. Wide beach front where one can walk for a good 30 minute. Pool is not too deep(unfortunately), but again plenty of spots into the shade.
Wi-Fi is working very well, from reception to the rooms and also at the beach.
Beautiful renovated rooms with AC working properly and bed was comfy. Every day , water & beer was replenished, when needed.
All the above possible through the hard work of the people trying to offer a memorable vacation. Some of them, I had the pleasure of meeting them - Jorge from lobby bar, Marcos, Felipe, Niurka, and many, many others.
For tipping we used CAD/USD bills, coins it's difficult for locals to be exchanged.
Everything that you can spare and bring with you (sweets and candy, hygiene products, medicine, crayons and coloring books, powder milk), would make a difference and would be greatly appreciated.
Definitely a resort to return in the future and also to recommend. Reasons for it: the beach & water,and of course the people. [Details]
Dear Oaksman,
It is with great pleasure that we receive your wonderful review of your stay at our hotel Melia Cayo Coco. We're happy to hear you had such a great vacation, especially given the recent events in Cuba.
It's fantastic that you chose our resort and that we could provide a seamless and enjoyable experience despite the challenges of the Rafael hurricane and the earthquake, which, by the way, affected some regions of the country, but not ours. We're glad you appreciated the beautiful grounds, the stunning beach with plenty of sunbeds and palapas, the great food options, and the comfortable, well-maintained rooms.
We are incredibly proud of our staff and deeply appreciate you highlighting the exceptional service of Jorge, Marcos, Felipe, Niurka, and many others. They work hard to create a welcoming and memorable experience for our guests, and your kind words will be greatly appreciated by them.
We're so happy to know that you found the WiFi reliable, a detail that enhances convenience and connection for our guests.
Your tips for future visitors are extremely helpful and kind.
We truly appreciate your thoughtful feedback and kind words and are so delighted you're considering a return visit. The beach, the water, and our dedicated team are what truly make Melia Cayo Coco special. We look forward to welcoming you back again soon. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Second visit and definitely not the last!!
Heather Tetford, Labrador City, NL
2024-11-14
My mom and I did a mother daughter trip at the Melia Cayo Coco back in April 2024 we loved it so much we took my dad and brother back from November 2 - November 9 for our first family vacation in almost a decade! It was my fourth time in Cuba and second time at this resort.
We absolutely LOVE this resort, like before, it exceeded ALL expectations!!!
The resort is small and has a quiet atmosphere, which is perfect for relaxing. It is not a party scene and majority of the tourist tend to be older, some couples and families; whom were all outstanding & kind people!! The gardens were very well maintained. We were also pleased that there were no bracelets required! Unlike April where we never experienced any issues with the mosquitos, this time they were terrible I was covered in mosquito bites by the time I had left. There were a lot of cats around the resort in April, not so many this time around though, but was still a highlight for us as cat lovers! The resort offers free wifi, which has significantly improved since last time!! There were only a few shops on the resort, however there is a market off resort only 1.7km away if you are looking for something to do :)
Regarding entertainment we loved listening to the saxophone player at the pool in the evenings. The entertainment staff offered games at the beach in the morning and by the pool in the afternoon. The activities were more diverse then last time with changing up more of the types of games they played, however I realize this resort is more centred towards relaxing so I think it's fantastic they still have games to accommodate those who want to be involved!!! There was live music every evening in the lobby prior to showtime. The shows were as awesome as they were before, it was great to see they had changed the dances as well which made it feel like we hadn't seen it before!!
The food was exceptional (yet again), compared to other cuba resorts we have visited in the past they are excellent. During our stay we had no issues with shortage of amenities, food, beverages etc. A highlight for us coming back is that they served champagne & wine during lunch/dinner.
Our room was in the 64 block (6412/6421) which was a little far from where we stayed the last time in the 99 block. The bathroom was newly renovated, the beds were comfortable and the room was always replenished with water and beer. In April we noticed tiny ants all over the room, on the desk, on the bathroom counter and in our suitcases, however there was no issue with that what so ever this visit!!
My mom and I attended the return customers dinner which was the absolute highlight of our trip! Definitely something special and tailored to what the resort strives on! With that being said, our main reason for returning is the incredible staff. To mention those who made our trip memorable the first time and even better the second time include Yolanda and Joel at the buffet. Marcos at the lobby bar. Inti & Adonis at the pool bar. Jesus at the beach bar. Arianna, Chocolate mama, Yandy, Yilena, victor, chino & others with the entertainment staff. As well as Prince, a wonderful face to see around the resort everyday!
I absolutely will be returning to this resort again in the near future - it was an incredible experience both times & unlike any other. We are so grateful for all the staff & wonderful friends we met that made our trip unforgettable! [Details]
Dear Heather Tetford,
What a beautiful and detailed review. It's incredibly heartwarming to know how much you and your family love our hotel Melia Cayo Coco, returning for your fourth visit and making it your first family vacation. We are so touched that you consider it the best resort you've experienced.
It's amazing to hear how much you appreciate the quiet and relaxing atmosphere of the resort, the friendly and kind people, and the well-maintained gardens. We're also glad that the renovations have been so well received, especially the buffet upgrades. It's wonderful to hear how much you enjoyed the live entertainment, the delicious food, and the beautiful beach.
We're so proud of our team and happy that you have exchanged and had all the kind and dedicated attention of our incredible staff members. Yolanda, Joel, Marcos, Inti, Adonis, Jesus, Arianna, Chocolate Mama, Yandy, Yilena, Victor, Chino, Prince, We are very grateful, and we will recognize this in your respective performance evaluations, everything you do to make our guests feel so welcome and cared for. You are truly what makes our resort special.
It's wonderful that you loved the return customer dinner, we are so glad that you found it special and appreciate our dedication to our returning guests.
We're always striving to improve, and we appreciate your feedback about the mosquitos. We are very relieved to know that the presence of ants in your room during your last stay was not a problem this time. We are also always working on enhancing our amenities and services, so it's fantastic to hear that you've noticed improvements like the free WiFi and the new sunbeds and tiles.
We can't wait to welcome you back to Melia Cayo Coco again soon. It is a great support for us to know you'll keep coming back to this special place.
Thank you for the thoughtful tips as well. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Our New Spot
Noocher, Etobicoke, ON
2024-11-09
I was thinking of writing a bad review so we could keep this place our secret but that wouldn't fair to all the wonderful people we met that made our vacation memorable. I've been to Cuba 11 times and this resort was the best for us. Part of that is it adults only with most other resorts you have to pay extra to be on the adult side of that resort. I can go on forever with everything we liked but I am not. I would definitely recommend this place for food, fun and drink. The employees couldn't do enough for you. Always smiling, saying hello and tried to keep a smile on their face to keep a smile in our face. They are the true stars of this resort. GM Bernardo was everywhere making sure that things were running as smoothly as possible. If you want to try Cuba or have been there but try another resort, Melia Cayo Coco is your place. I could go on and on so if anyone has questions I am happy to answer them the best I can. There is a reason why they are the #1 resort in Cayo Coco. [Details]
Dear Noocher,
We are very happy to know that you had an excellent vacation at our hotel Meliá Cayo Coco, and to know that you consider us your new place. We are also very grateful that you have given us your maximum score due to the quality of the stay you received, and for the kindness of having dedicated part of your time to publish your experiences for the knowledge of all our readers.
It fills us with satisfaction to know that the service you received was exclusive, which made you feel that you lived a new and excellent experience.
We are very proud to have a staff like ours, always dedicated to the total satisfaction of the guests, and going beyond their capabilities so that everyone feels welcome, be it the entertainment team, the bartenders, the restaurant staff, etc.
Your special mention of the general manager Bernardo is received with great pleasure. He really keeps going around everywhere to make sure that everything works as well as possible.
It really fills us with great satisfaction to know that your wife and you had a wonderful time at our facility.
Your recommendation is a great support for us. We hope that you can return in April to offer you another unforgettable stay. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Stay at Melia Cayo Coco
dbarbarics, Newcastle, ON
2024-11-08
We were here for a week following the reopening. It has been a few years since we were here. During the week we encountered no shortages. Staff have been great. A few things to note: although the pool is new the floor needs to be cleaned already grimy and slippery. Rooms was good although not updated in bathroom. Bathtub is very slippery. Grounds well kept. Background music needs to be a more upbeat. [Details]
Dear dbarbarics,
We would like to thank you for the kindness of allowing us to have your excellent travel comments. Your favorable score due to the quality of the stay received is something that motivates us to continue working with a sense of belonging and dedication. It is truly very comforting to know that during the week you found no shortage, and that the staff has been great.
Your observation about the need for cleaning of the pool floor was shared with the cleaning staff of outdoor areas and they have already been working on its maintenance, something that is a norm in our hotel. We will be monitoring this aspect more closely so that it is not a major inconvenience for the guests that we continue to receive.
We are very sorry that your room was not one of those renovated, we have worked hard on the renovation of the bathrooms in several blocks of the hotel, but unfortunately there are still some left to complete. In any case, we are very relieved to know that the cleaning and service of your maid were good.
It is very good to know that you liked the beauty and good condition of our gardens. Our gardening team really does a systematic job to maintain their good condition.
Your comment about the background music will be reviewed and taken into consideration.
It has been a great pleasure having you with us and we look forward to welcoming you back for future holidays. We will strive to make your next stay totally memorable. Please do not hesitate to contact us in advance for any questions.
Warm regards,
Bernardo García González,
General Manager
Relaxing vacation
Kimberley Babcock, Oshawa, ON
2024-11-08
The staff are wonderful. They make you feel like family and remember what you like to drink, etc. Pool and grounds are lovely and well maintained. Food is plentiful. You should always be able to find something you like. Maintenance staff is efficient for occasional issues. Beds are comfortable. Lovely time [Details]
Dear Kimberley Babcock,
Thank you very much for your lovely review. We're so happy to hear that you had a relaxing vacation at our hotel Melia Cayo Coco.
It's wonderful to know that you felt like family with our staff. We're proud of their warmth, attentiveness, and dedication to making our guests feel comfortable and cared for. We're glad they remembered your drink preferences, that's what makes a stay truly special.
We are also delighted that you enjoyed the pool, the well-maintained grounds, the plentiful food options, and the efficient maintenance staff. We strive to create a comfortable and enjoyable experience for our guests.
It's wonderful that you found the beds comfortable, that's essential for a relaxing vacation.
We hope to see you back soon for another relaxing stay. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Fantastic holiday
theotheleo, Hamilton, ON
2024-11-06
Just spent a fabulous week at this hotel. The food was excellent - lots of selection and very tasty. The room was wonderful other than a slight problem with the hot water which was rectified quickly. The staff are lovely - very attentive and accomodating. Cannot say enough about what a great experience it was. Will definitely be returning soon. [Details]
Dear theotheleo,
Thank you so much for your wonderful review. We are absolutely thrilled to hear that you had a fabulous week at our hotel Melia Cayo Coco.
We're so happy to know that you enjoyed the excellent food with its wide selection and delicious flavors. We also appreciate your feedback about the hot water situation. We're always working to ensure that our guests have a comfortable and enjoyable experience, and we're glad that our staff was able to resolve the issue quickly.
It means a lot to us that you appreciated the attentiveness and accommodation of our staff. They truly go above and beyond to make our guests feel welcome and cared for.
We are so happy that you had such a great experience and that you're already planning to return. We can't wait to welcome you back for another fantastic stay. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Fantastic experience
Debbie Nederlof, Hamilton, ON
2024-11-04
Cannot begin to express how fabulous this resort is. The grounds are immaculate, the rooms are wonderful and the quality and quantity of the food is the best I have ever had. But would like to see the chef Firro back. Many thanks to Yudenia, The Prince, Liz and so many more for making this Vacation so awesome. [Details]
Dear Debbie Nederlof,
We would like to express our sincere gratitude for your kindness in sharing your wonderful travel experiences with our readers and with us. We're absolutely We are amazed to hear you spent a fantastic time at our hotel Melia Cayo Coco.
We're so happy that you have experienced the immaculate grounds, wonderful rooms, and the quality and quantity of the food. We put a lot of effort into creating a beautiful and enjoyable experience for our guests, and it means a lot to hear that it resonated with you.
We'll be sure to share your words of recognition with the Chef Fierro and our culinary team. We're always striving to improve, and your feedback is invaluable.
It's heartwarming to hear how much you appreciated the staff, particularly Yudenia, The Prince, and Liz. It sounds like they truly made your vacation special, and we're grateful for their dedication to providing excellent service.
We are so glad you had such an awesome vacation. We hope to welcome you back to pir resort soon for another memorable vacation. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Okayish
Léa D., Marieville, QC
2024-06-30
We were not expecting a lot from cuban all inclusive in the post covid, but we almost didn't get any activities at the hotel. Also, we learned when we arrived that the hotel was closing the day after the end of our vacation for renovation during all summer. That means that we didn't have a lot of choices at the buffet, there was nobody. We feel like we didn't live the true experience at this hotel, that is popular and liked by a lot of tourists. One day at the buffet, the man that was cooking the meat did a middle finger to my boyfriend, for no apparent reason. We were really polite with all the staff there and we believe this was completely disrespectful. We didn't get any compensation for any of these inconvenients. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
- Lot of choice of food at the beginning of the week
- Most of the employees are very kind
- Beach
Dear Léa D,
We are sincerely sorry to know that your stay at our hotel Meliá Cayo Coco did not meet your expectations. We understand your disappointment with the lack of activities and limited options at the buffet, especially given the resort's upcoming closure for renovations. We recognize that this type of situation can affect the overall customer experience. We are constantly working to provide quality service, even during times of transition, and we regret that you have felt these limitations. The disrespectful gesture of one of the employees towards your spouse is unacceptable. We take inappropriate behavior by our staff very seriously and we will investigate this incident and take necessary measures to prevent it from happening again. We understand your frustration at not being able to fully enjoy the Meliá Cayo Coco experience, and we can assure you that if you choose us again for future vacations we will strive to exceed your expectations, so that you can experience a memorable stay. Do not hesitate to contact us in advance for any matter.
Receive warm greetings,
Bernardo García González,
General Manager
A perfect getaway
Dc, Verdun, QC
2024-06-22
I have travelled to many 5 star resorts, and nothing comes close to service and peacefullness found at Melia Cayo Coco. The staff is absolutely fantastic ; friendly, welcoming, and genuine. I'd always look forward to my chats with them, and it made it feel like a home away from home.
The resort itself is beautiful, and will only become better as we've been informed that they are soon undergoing renovations. The greenery found on the resort is lucious and truly makes it feel like a paradise. It is extremely well kept, and home to many innocent little creatures such as hermit grabs, lizards, crabs, cats. My partner and I were always looking forward to seeing them. The beach is gorgeous. Beautifully maintained and clean. You will see quite a few fish too! Friendly little fellas. Make sure to try the mangos from the mango salesman walking on the beach. Best mangos ever!
The lobby is one of my favourite areas. It was rich in night activities and entertainment, while also being a great place to wind down and enjoy a delicious coffee. We absolutely loved the presence of live musicians through the day; soothing saxophone, calming clarinet... they were refreshing from the chaotic music that other resorts tend to play.
The resort also had an awesome Cuban day. They served freshly grilled lobster, fish and pork by their beach area, accompanied by a generous buffet and lovely live entertainment. There was a band aswell as dancers who were filled with life. We thoroughly enjoyed getting a taste of their culture.
The buffet has good variety - I highly recommend eating their fruits. The papaya and mangos are something else. I could not go about my day without them! Service was great too. We always looked forward at being greeted by Joel, Giovanni and Taidee.
We're thankful that this gem was our first experience at Cuba! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Beach, service, cleanliness, entertainment, coffee, buffet.
Dear Dc,
We would like to thank you for sharing your wonderful experiences at our hotel Meliá Cayo Coco. It's good to know that you had an absolutely incredible time.
Your praise for our staff is heartwarming. They are the heart and soul of our resort, and we are proud of their dedication to creating a welcoming and friendly atmosphere for every guest. It's wonderful that you felt a genuine connection with them and that they made you feel at home.
We are also happy to know that you enjoyed the beauty of the resort, the lush greenery, and the fascinating wildlife. We are passionate about creating a tranquil paradise where guests can relax and connect with nature.
It is great to know that you enjoyed the lively Cuban day with its fresh seafood, live entertainment, and vibrant music and dancing. We take pride in showcasing the beauty and warmth of our island.
It is very comforted that you have found the food offer very good, with fresh fruit, especially the papaya and mangoes. It's fantastic that you felt so well taken care of by Joel, Giovanni and Taidee.
We are incredibly happy to hear that your first experience in Cuba was in our resort, and that it exceeded your expectations. We hope you will return to visit us again. Do not hesitate to contact us in advance for any matter.
Receive warm greetings,
Bernardo García González,
General Manager
The Most Amazing Staff/Location
Kristen Mcmullen, Belleville, ON
2024-06-12
We had the most wonderful time. Special treatment and perfect service is the normal standard for this hotel. Staff are friendly. Resort is gorgeous, clean and well stocked. We celebrated a milestone birthday and the whole stay was perfection. I will be back. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Staff. Cleanliness. Food. Wifi.
The weak points
Ran out of diet Pepsi but that can happen anywhere! Lol
Dear Kristen Mcmullen,
We are very stimulated and satisfied with the excellent reviews of your recent stay at our hotel. We thank you for having been willing and kind enough to send them to us through this important forum of opinions. It is very gratifying to know that you found the resort staff and location amazing, and that you had a wonderful time. We have strengths such as the extremely friendly staff and the high level of quality of services, something that makes us proud, and makes us a preferred place for many. It really makes us very happy and comforts us a lot that you consider us a beautiful, clean and well-equipped resort. We will be pleased if you choose us again for future holidays. We will do our best to ensure that you live an unforgettable experience again. Don't hesitate to contact us in advance for any matter.
Receive warm greetings,
Bernardo García González,
General Manager
Fabulous Time!!!
Angieg, Belledune, NB
2024-06-08
We had a Fabulous time, second time back at Melia Cayo Coco, in less then a year. Very quiet and relaxing resort, in which is what we look for. The Staff are very welcoming, all are very friendly, especially if you make the time to stop and chat with them. They work so hard to keep everything so clean. We were there during the Tourism Fair, and during those days, wow big difference, (from our first stay) I understand they made sure everything was top notch, while promoting the resort, and having VIP guest from the FitCuba attending, I am sure they brought in extra stock, as there was no shortages, and all meals were delish, and cooked to perfection. Noticed after the Tourism Fair was over, the next day on May 6th, you could tell Staff were tired, and food seemed to go back to the way it was on our first trip. In which we still enjoyed, just seemed not as much selection, and not as much care went into how things were cooked. They still do an awesome job, for the amount of shortages they have to deal with. This has turned into our favorite resort in Cuba, due to the Staff, beach, quiet grounds, and the short drive from the airport. So much that we are already booked for our 3rd trip back. (counting down the days already) Anxious to go back and see all the renovations that will be done from July-Sept. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Staff--
Beach
Quiet Resort
Location
The weak points
Rooms are in need of major paint, and updates. Although everything worked fine in the room, and it was cleaned. No matter how much cleaning the staff does, if the white counter top is stained, and there is rust everywhere in the tub, makes it look dirty.
Dear Angieg,
Thank you for sharing your wonderful experiences at our hotel Melia Cayo Coco. It's fantastic to hear that you had such a relaxing and enjoyable time during your second visit.
We're happy to know that our staff continues to impress you with their warm hospitality and dedication to cleanliness. While we are aware of the need for renovations in some areas, we appreciate your understanding that our housekeeping team does an exceptional job in maintaining the cleanliness of the rooms despite the age of certain fixtures.
We are thrilled that you enjoyed the beach, entertainment, and dining options. Your comment on the smoking and non-smoking areas is valuable, and we're glad we can provide a comfortable environment for both smokers and non-smokers.
We understand that the Tourism Fair brought about a noticeable difference in terms of amenities and food quality. However, we assure you that our staff remains committed to providing the best possible offer and experience to all our guests, whether in periods of high or low occupancy, and even in the face of the many supply inconveniences that often affect us.
We are beyond excited to know that you have already booked your third trip back to our resort Melia Cayo Coco. We can't wait to welcome you again and showcase the renovations that will be completed by then.
Thank you again for your excellent review. Your positive feedback is a testament to the hard work and dedication of our team. We look forward to creating another unforgettable experience for you during your upcoming holiday stay. Don't hesitate to contact us in advance for any matter.
Receive warm greetings,
Bernardo García González,
General Manager
Best hotel
Normand F, Verdun, QC
2024-06-05
Adults only. Best staff, best food and drinks, great activities. Best show at night. [Details]
Dear Normand F,
Thank you very much for your nice comments. It is glad to know that you had an exceptional experience at our adults-only hotel. Your kind words about our staff, food and drinks, activities, and nightly shows are greatly appreciated. We take pride in providing our guests with the highest level of service and amenities. We feel very satisfied to know that we could exceeded your expectations. Your positive feedback motivates us to continue striving for excellence. We hope to have the pleasure of welcoming you back for another unforgettable stay in the near future. Thank you for choosing us. Don't hesitate to contact us in advance for any matter.
Receive a warm greetings,
Bernardo García González,
General Manager
Super séjour en couple au Melia Cayo Coco
Guillaume Ducharme, Québec, QC
2024-06-04
Nous avons séjourné début juin 2024 au Melia Cayo Coco pour de courtes vacances en couple de 5 jours. Et l'endroit était idéal. Vaste mais compact, on est toujours près des services, mais assez loin pour être en paix. Les chambres sont un peu vieillotes, mais très spacieuses et silencieuses. A noter à ce temps là de l'année des vols de viel avion russe le matin vers 7h à très basse altitude pour pulvériser contre les insectes. Un peu bruyant mais on s'y fait très facilement.
Le site est superbe, la piscine grande quoique peu profonde et toujours au soleil, peu d'ombre malheureusement. En juin, aucun problème à se trouver une palapa à la plage, où il vente toujours assez pour amoindrir la chaleur. Et quelle plage, superbe, tranquille, un vrai coin de paradis.
Le personnel de l'hôtel est toujours très poli, disponible et bien attentionné. On mange bien, quoi qu'on voit qu'ils ont des ressources limitées pour importer des denrées alimentaires. Néanmoins, on mange toujours bien, c'est assez varié et avec les grillades sur demande, on s'en sort très bien . Calmars, crevettes, paella, excellents poissons.
Plusieurs petits bars permettent de s'hydrater tout au longe de la journée, à la plage où à la piscine. Complexe pour adulte seulement, c'est calme et les animations sont aussi peu bruyantes. On y va pour se détendre, pas pour être sur le party.
Cher Guillaume Ducharme,
Nous sommes ravis de recevoir vos excellents commentaires de voyage. La contribution de tous nos invités nous est très précieuse, car ils nous permettent de disposer d'un outil de feedback important. Nous sommes ravis de savoir que votre séjour à norte hôtel Melia Cayo Coco a été idéal pour des vacances en couple. Votre appréciation des services, de la tranquillité du site, ainsi que de notre personnel poli et attentionné, nous réconforte énormément. Nous sommes soulagés de savoir que vous comprenez la nécessité des vols matinaux pour pulvériser contre les insectes. nous regrettons que ce a été un peu bruyant. Nous apprécions aussi votre reconnaissance des conditions idéal de l'endroit pour être en paix.
Nous sommes heureux que vous ayez trouvé notre plage superbe et tranquille, et que notre offre culinaire ait su vous satisfaire malgré les ressources limitées. Votre satisfaction est notre priorité et savoir que vous envisagez de revenir nous comble de joie. Merci de nous avoir choisis et au plaisir de vous accueillir à nouveau pour un autre séjour reposant. N'hésitez pas à nous contacter à l'avance pour toute question.
Recevez une salutation chaleureuse
Bernardo García González,
Directeur Général
Birthday trip
Jabe, Mississauga, ON
2024-05-30
Staying in Melia coco was absolutely wonderful experience, first of the resort was wonderful and relaxing as it was an adult only resort, food was very tasty and the rooms was cleaned everyday with ac as well, everything I needed was on the resort and we didn't need to go out the resort. Secondly the staff was good and they go and beyond in delivering costumer service, they were very friendly and are hostile. Strong points: Staff was very friendly, food was tasty and resort was relaxing. Weak points: Wifi is weak and netflix in rooms is not working [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Staff was very friendly, food was tasty and resort was relaxing.
Dear Jabe,
We are glad to hear that your birthday trip to our hotel Melia Coco was absolutely wonderful. It good to know that you had a fantastic experience at the adult-only resort. We feel very comforted to know that the relaxing atmosphere, tasty food, and clean rooms with AC must have contributed to a comfortable stay. It's great that everything you needed was available on the resort, allowing you to fully enjoy your time there.
We also glad to hear that the staff went above and beyond in delivering excellent customer service. Their friendliness and hospitality certainly made a positive impact on our guest's experiences.
We understand that weak points can sometimes arise, and it's important to address them. We are sorry to hear that the Wi-Fi was weak and that Netflix in the rooms was not working properly. You can be convinced that your feedback will be shared with the resort management to improve these aspects and enhance the overall guest experience.
We hope to have the opportunity to welcome you back for another wonderful experience in the future. Please do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Melia Cayo Coco is top notch
Yvonne Marston, Mississauga, ON
2024-05-27
Choose MCC based on high review rating and was not disappointed. Well run, clean resort with great staff and only 15 minutes from airport. Mostly mature guests which suited us just fine. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
1) Staff were the best we have experienced in Cuba. 2) Resort was clean, well maintained and everything worked 3) Excellent beach - chairs and palapas available 95% of the time. 4) Food was better than expected 5) Wine available (red, white and rose)
The weak points
Resort closing for refurbished over summer so many issues such as outdated rooms will be addressed.
Dear Yvonne Marston,
It is a great pleasure for us to have the excellent comments of your recent stay at our hotel. We are very grateful that you have taken a few minutes of your time to write and publish them in this important opinion forum. We are very happy to know that you chose our hotel Meliá Cayo Coco based on the high rating in these forums, and that you were not disappointed. You can't imagine how much it encourages us to know that you consider us top notch. We are very pleased to have been able to guarantee you a clean, well-run resort, with an excellent staff, and only 15 minutes from the airport. It's good that you felt so welcomed. We hope to welcome you again for future vacations. Please do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
Gerente general
Un beau voyage!
J-C240, Mascouche, QC
2024-05-24
Un très agréable séjour d'une semaine! Tout le personnel est très accueillant, du paysagiste jusqu'au serveur! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
- Plusieurs activités incluse
- la nourriture est varié et abondente malgré les difficultés du pays
- infrastructures bien entretenu
- les chambres sont très propres et fraîche, bien entretenu a chaque jour.
- plage fabuleuse
J-C240,
Merci infiniment pour vos charmants commentaires de voyage. Nous sommes heureux de savoir que vous avez passé un séjour aussi agréable parmi nous. Votre reconnaissance de notre personnel, du paysagiste au serveur, nous comble de joie. C'est un honneur de savoir que nous avons pu contribuer à rendre votre voyage mémorable. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour tout aussi merveilleux. N'hésitez pas à nous contacter à l'avance pour toute question.
Recevez une salutation chaleureuse,
Bernardo García González,
Directeur Général
Great Vacation
Nick_za2, Brampton, ON
2024-05-21
Excellent experience. Beautiful beach. Very helpful and friendly staff. Hotel is well maintained and rooms are decent. Tourists here are mostly retirees. Great time overall and would return.
Beach. Staff. High standards are upheld.
Initial room a bit dirty. Newer “renovated” rooms are a bit dated/underwhelming, but good overall [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Beach. Staff. High standards are upheld.
The weak points
Initial room a bit dirty. Newer “renovated” rooms are a bit dated/underwhelming, but good overall
Dear Nick_za2,
It is with great pleasure that we receive your pleasant travel comments. It is so good that you have allowed us to have you as our guest. We are happy to know that you have had an excellent experience and enjoyed our beautiful beach and friendly staff. We appreciate your kind words about our well-maintained hotel and are glad to know you have had a great time overall. We apologize for any inconvenience with your initial room, which we will analyze with all those involved. We appreciate your feedback about the renovated rooms. We hope to have the pleasure of welcoming you back in the future. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager.
Amazing resort, amazing people, highly recommend!
Chrisfast82, Orangeville, ON
2024-05-21
Amazing resort, amazing people, highly recommend! This place is incredible. The staff are second to none, the beaches are amazing and the hotel is VERY well maintained! This was our second time and we will be back very soon! [Details]
Dear Chrisfast82,
We are very grateful that you have shared with our readers the pleasant comments of your stay at our hotel. We're happy to know that you found our resort incredible and our staff exceptional. It's fantastic that you enjoyed our beautiful beaches and well-maintained resort. We're delighted to have had you back for a second time and can't wait to welcome you again soon. Looking forward to seeing you and all our friends again. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager.
Amazing stay at the Melia Cayo Coco
Brooke Hope Mackenzie, Hanmer, ON
2024-05-17
Fantastic stay at the melia. Feels like a large family community! Great service from Prince Yanquiel and also the beach bar specifically Dariel and Jesús! The most beautiful ocean I have ever seen. The pool and the hotel grounds are beautiful kept! [Details]
Dear Brooke Hope Mackenzie,
Thank you very much for sharing your wonderful experiences at our hotel Melia Cayo Coco. We are happy to know that you felt like part of our family during your stay. Your kind words about the exceptional service from Prince Yanquiel, as well as Dariel and Jesús at the beach bar, are greatly appreciated, and they feel very encouraged for this.
We're delighted that you found the ocean to be the most beautiful you've ever seen, and that you enjoyed our well-kept pool and hotel grounds. It was a pleasure to have you with us, and we look forward to welcoming you back in the future for another fantastic stay. Do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager.
Favourite Resort
tikaroyals@gmail.com, London, ON
2024-05-17
This is my 5th time at MCC, and as always, it was a wonderful trip. The staff are kind and helpful, the food is great, and the resort is well maintained. For the first time, I had an issue with my towel and clips stolen. The customer satisfaction people were great about helping me out. While disappointing, it was a small blip in an overall beautiful vacation. Definitely will be returning. [Details]
Dear tikaroyals@gmail.com,
It is a great pleasure to have your excellent travel comments. We thank you for taking the time to publish them for the information of all our readers. It's great to know that our hotel is your favorite resort. It is of great support to us to continue counting on the return of our loyal visitors, like you who have honored us with your fifth visit. It really makes us very happy to know that, as always, it was a wonderful trip, that you experienced the treatment of friendly and helpful staff, an excellent food offering, and a well-maintained complex. We are very sorry for the inconvenience of your towel and clips being stolen, but we are very relieved to know that the Guest Experience staff were excellent in helping you. It fills us with satisfaction to know that you will definitely return. Please do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
Amazing first visit to Cuba!!!
Karina Lennard, Stevensville, ON
2024-05-16
From the initial pick up at Jardine del ray airport (only a 15 min bus ride)..to our greeting at melia cayo coco up until our last second everthing was top notch! The weather was also perfect...staff at this resort are incredible! Yes, the beach is great! and it did not disappoint.. rooms are a little outdated, but everything was super clean and in working order. The cleaning staff here are top notch..everywhere! beach bar, rooms, lobby..super clean. This place runs like a well oiled machine. Food was decent too! Always something to eat and a good variety! Entertaintment nightly ...and stuff to do at the pool and beach which i cant comment on as we were too busy swimming in the ocean and relaxing. Truly one our most relaxing holidays ever! Highly recommend! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
AMAZING staff!
Fantastic beach
Very clean
Super friendly
Good variety of food
close to airport
The weak points
Water pressure was lacking around dinner
tropical drinks were just ok
Dear Karina Lenard,
We want to thank you for your kindness of sharing your excellent travel comments. It is good to know that you had an amazing first visit to Cuba with us. We're happy to hear that you enjoyed every moment from the initial pick-up to your departure. It's wonderful to know that our staff, the beach, and the cleanliness of our resort left such a positive impression on you. We appreciate your feedback regarding the rooms, water pressure, and tropical drinks, and we'll take it into consideration for future improvements. We're delighted that you had one of your most relaxing holidays ever and highly recommend us. We look forward to welcoming you back for another fantastic stay in the future. Please do not hesitate to contact us in advance for any matter.
Receive a warm greeting,
Bernardo García González,
General Manager
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Have Been Returning For 20 Years
Amazing stay
Our maid for room 9212 was amazing!
The servers at the international restaurant are amazing! We went Dec 18 and 19. The beef carpaccio is so good!
Yanquiel aka prince is also an amazing employee! Super friendly, super sweet! Wanting to help out the other employees.
The entertainment lady Lea is also a sweetheart!
Yordy is the best bartender/server! We love seeing him!
Orialys from the the buffet is awesome!
The man making the smoothies in the morning is amazing! He brought me a drink for breakfast this morning. I saw him Dec 18 and 19.
The grill is the best part at the resort! Would recommend getting the grilled pork, ribs, and chicken! I love putting the green sauce all over the meat! [Details]
Melia cayo coco
Best Resort in Cuba.
Beautifully manicured grounds.
Staff treats you like royalty, food plentiful and excellent.
Nothing bad to say ,
Get on the plane and come down.
They clean constantly, and make you feel at home. [Details]
Paradise away from home
Melia Cayo Coco
BEST Place to Stay!
The food was plentiful and delicious, along with the wine, beer and drinks.
Every aspect of this hotel is perfect, and what stands out over and above everything is the people that work at Melia Cayo Coco. Each and every employee goes out of their way to ensure we are having a wonderful holiday. And their kindness and friendship is sincere and heartfelt.
This is the only place we holiday now, it is our home and the staff is our family that we visit regularly.
Thank you to everyone! [Details]
Melia Cayo Coco
Very secure and easy access to all services [Details]
Awesome as usual
Great vacation at Melia Cayo Coco
The aftermath of this was few windy days with wavy waters - still enjoyable.
We chose Melia Cayo Coco and we were spot on, great resort and great people with everything you hope for when going on vacation. The food was great (for people looking for choices, you can find your eggs, bacon, fruits in the morning, I cannot talk about lunch as we skipped every day, and for dinner we tried all 3 restaurants, all with good choices). The grounds are beautiful and well maintained. The beautiful beach has plenty of sun beds and palapas. Wide beach front where one can walk for a good 30 minute. Pool is not too deep(unfortunately), but again plenty of spots into the shade.
Wi-Fi is working very well, from reception to the rooms and also at the beach.
Beautiful renovated rooms with AC working properly and bed was comfy. Every day , water & beer was replenished, when needed.
All the above possible through the hard work of the people trying to offer a memorable vacation. Some of them, I had the pleasure of meeting them - Jorge from lobby bar, Marcos, Felipe, Niurka, and many, many others.
For tipping we used CAD/USD bills, coins it's difficult for locals to be exchanged.
Everything that you can spare and bring with you (sweets and candy, hygiene products, medicine, crayons and coloring books, powder milk), would make a difference and would be greatly appreciated.
Definitely a resort to return in the future and also to recommend. Reasons for it: the beach & water,and of course the people. [Details]
Second visit and definitely not the last!!
We absolutely LOVE this resort, like before, it exceeded ALL expectations!!!
The resort is small and has a quiet atmosphere, which is perfect for relaxing. It is not a party scene and majority of the tourist tend to be older, some couples and families; whom were all outstanding & kind people!! The gardens were very well maintained. We were also pleased that there were no bracelets required! Unlike April where we never experienced any issues with the mosquitos, this time they were terrible I was covered in mosquito bites by the time I had left. There were a lot of cats around the resort in April, not so many this time around though, but was still a highlight for us as cat lovers! The resort offers free wifi, which has significantly improved since last time!! There were only a few shops on the resort, however there is a market off resort only 1.7km away if you are looking for something to do :)
Regarding entertainment we loved listening to the saxophone player at the pool in the evenings. The entertainment staff offered games at the beach in the morning and by the pool in the afternoon. The activities were more diverse then last time with changing up more of the types of games they played, however I realize this resort is more centred towards relaxing so I think it's fantastic they still have games to accommodate those who want to be involved!!! There was live music every evening in the lobby prior to showtime. The shows were as awesome as they were before, it was great to see they had changed the dances as well which made it feel like we hadn't seen it before!!
The food was exceptional (yet again), compared to other cuba resorts we have visited in the past they are excellent. During our stay we had no issues with shortage of amenities, food, beverages etc. A highlight for us coming back is that they served champagne & wine during lunch/dinner.
Our room was in the 64 block (6412/6421) which was a little far from where we stayed the last time in the 99 block. The bathroom was newly renovated, the beds were comfortable and the room was always replenished with water and beer. In April we noticed tiny ants all over the room, on the desk, on the bathroom counter and in our suitcases, however there was no issue with that what so ever this visit!!
My mom and I attended the return customers dinner which was the absolute highlight of our trip! Definitely something special and tailored to what the resort strives on! With that being said, our main reason for returning is the incredible staff. To mention those who made our trip memorable the first time and even better the second time include Yolanda and Joel at the buffet. Marcos at the lobby bar. Inti & Adonis at the pool bar. Jesus at the beach bar. Arianna, Chocolate mama, Yandy, Yilena, victor, chino & others with the entertainment staff. As well as Prince, a wonderful face to see around the resort everyday!
I absolutely will be returning to this resort again in the near future - it was an incredible experience both times & unlike any other. We are so grateful for all the staff & wonderful friends we met that made our trip unforgettable! [Details]
Our New Spot
Stay at Melia Cayo Coco
Relaxing vacation
Fantastic holiday
Fantastic experience
Okayish
A perfect getaway
The resort itself is beautiful, and will only become better as we've been informed that they are soon undergoing renovations. The greenery found on the resort is lucious and truly makes it feel like a paradise. It is extremely well kept, and home to many innocent little creatures such as hermit grabs, lizards, crabs, cats. My partner and I were always looking forward to seeing them. The beach is gorgeous. Beautifully maintained and clean. You will see quite a few fish too! Friendly little fellas. Make sure to try the mangos from the mango salesman walking on the beach. Best mangos ever!
The lobby is one of my favourite areas. It was rich in night activities and entertainment, while also being a great place to wind down and enjoy a delicious coffee. We absolutely loved the presence of live musicians through the day; soothing saxophone, calming clarinet... they were refreshing from the chaotic music that other resorts tend to play.
The resort also had an awesome Cuban day. They served freshly grilled lobster, fish and pork by their beach area, accompanied by a generous buffet and lovely live entertainment. There was a band aswell as dancers who were filled with life. We thoroughly enjoyed getting a taste of their culture.
The buffet has good variety - I highly recommend eating their fruits. The papaya and mangos are something else. I could not go about my day without them! Service was great too. We always looked forward at being greeted by Joel, Giovanni and Taidee.
We're thankful that this gem was our first experience at Cuba! [Details]
The Most Amazing Staff/Location
Fabulous Time!!!
We were there during the Tourism Fair, and during those days, wow big difference, (from our first stay) I understand they made sure everything was top notch, while promoting the resort, and having VIP guest from the FitCuba attending, I am sure they brought in extra stock, as there was no shortages, and all meals were delish, and cooked to perfection. Noticed after the Tourism Fair was over, the next day on May 6th, you could tell Staff were tired, and food seemed to go back to the way it was on our first trip. In which we still enjoyed, just seemed not as much selection, and not as much care went into how things were cooked. They still do an awesome job, for the amount of shortages they have to deal with.
This has turned into our favorite resort in Cuba, due to the Staff, beach, quiet grounds, and the short drive from the airport. So much that we are already booked for our 3rd trip back. (counting down the days already) Anxious to go back and see all the renovations that will be done from July-Sept. [Details]
Best hotel
Super séjour en couple au Melia Cayo Coco
Le site est superbe, la piscine grande quoique peu profonde et toujours au soleil, peu d'ombre malheureusement. En juin, aucun problème à se trouver une palapa à la plage, où il vente toujours assez pour amoindrir la chaleur. Et quelle plage, superbe, tranquille, un vrai coin de paradis.
Le personnel de l'hôtel est toujours très poli, disponible et bien attentionné. On mange bien, quoi qu'on voit qu'ils ont des ressources limitées pour importer des denrées alimentaires. Néanmoins, on mange toujours bien, c'est assez varié et avec les grillades sur demande, on s'en sort très bien . Calmars, crevettes, paella, excellents poissons.
Plusieurs petits bars permettent de s'hydrater tout au longe de la journée, à la plage où à la piscine. Complexe pour adulte seulement, c'est calme et les animations sont aussi peu bruyantes. On y va pour se détendre, pas pour être sur le party.
J'y reviendrai sans hésitation. [Details]
Birthday trip
Strong points: Staff was very friendly, food was tasty and resort was relaxing.
Weak points: Wifi is weak and netflix in rooms is not working [Details]
Melia Cayo Coco is top notch
Un beau voyage!
Tout le personnel est très accueillant, du paysagiste jusqu'au serveur! [Details]
Great Vacation
Beach. Staff. High standards are upheld.
Initial room a bit dirty. Newer “renovated” rooms are a bit dated/underwhelming, but good overall [Details]
Amazing resort, amazing people, highly recommend!
Amazing stay at the Melia Cayo Coco
Favourite Resort
Amazing first visit to Cuba!!!