Melia Cayo Coco

Melia Cayo Coco
4.584.584.584.584.58
4.58 based on 1065 reviews
#1 of 20 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco
Rated 4.5 stars
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Melia Cayo Coco review

, Waterloo, ON
2022-08-18
The serving staff here is amazing. They will go above and beyond to get you what you request. These staff members have made our trip a great experience: Yanelis, Edil and Yordy, from pool Adrian from the lobby, Gippsy and Mr Prince Yanquiel from sales department, and Juan Carlos. Thank you for a great week! [Details]
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The strong points
Great service from the serving staff. Pool bar is always fast and efficient. French fries are a great afternoon pool snack. Strong drinks and a beautiful beach.
The weak points
Quieter resort than expected, with many ‘older' guests. We were hoping for more people around our age (30 years old)

Wonderful

, Whitby, ON
2022-08-17
It was an amazing experience at malia caya coco…The staff was very helpful and kind … Mr Prince Yanquiel, Gippsy, Juan Carlos the maître and Edil from the pool bar are really nice people, service and always with a smile. Even the Garders Rangel and Doney. The maids Yaquelin in the lobby and Taidee at my room. [Details]
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Amazing Hotel!

, Woodbridge, ON
2022-08-16
Beautiful location with even better employees that treat you like family. Prince Yanquiel, Gippsy from Sales department and Juan Carlos the maître, to Jordi at the bar, everyone treats you amazing. I felt at home and welcomed as soon as I landed.Woukd definitely go here again. [Details]
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First Stay in Cayo Coco Melia - Amazing!

, Keswick, ON
2022-08-14
First Stay in Cayo Coco and Cuba in general. It was a bday surprise and I was completely blown away from the entire experience. The staff and Cuban people definitely were the most memorable part of the trip but every detail from the entire experience was incredible. The food was delicious and there was a ton of options (I had always heard mixed reviews about food in Cuban resorts). The only caveat was I wish there were some more vegetarian options for my girlfriend but she was still happy with the food overall.

The level of attentiveness from staff is incredible. They take care of any need you have right away. We never had to wait for any of the cabanas or pool or beach chairs (I'm not sure if it's because of the season) and there wasnt any wait for really any of the other activities or experiences.

One big thing I hope that improves is the organization around the programs and activities. We received a programming schedule but it seemed like it was hit or miss. So we would show up for an event and wait, but then no staff member showed up for the event. There also wasn't much promotion around some special events so it seemed like we would only hear about those events from word of mouth from other travelers rather than staff.

At times they would also run out of certain food or drinks but they had some workarounds. They also had some issues with our bathroom and plumbing. [Details]
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The strong points
Service, quality of food, events and activities
The weak points
Food options for vegetarians, organization around programming

First Vacation to Cuba

, North York, ON
2022-08-14
I spent almost a week at Melia Cayo Coco. It was a fun experience with the excursions offered such as the catamaran/dolphin interactions, and I was able to explore the 2 neighbouring cities as well. Amenities were great, with a 24 hour lobby bar and snack bar. They also have restaurants that you can book dinner reservations for, in addition to the buffet. The view of the ocean was amazing and the water is so warm. Also they have cute friendly cats roaming around the resort! Had a great time and will definitely come back in the future :) [Details]
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The strong points
The beach, excursions offered
The weak points
There is a time limit for the wifi, you have to call the front desk sometimes to reset the time limit for the wifi

First time in cuba

, North York, ON
2022-08-14
Had a great time here at the melia
It was my first time in cuba and the vacation was great
Price is good, food is great (many good options at buffet), service is excellent at the hotel. Plenty of entertainment.
The beach is amazing
Air conditioning in the rooms is very good and there's no bugs and the rooms are nice and clean
The area has good excursion.
Very relaxing [Details]
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The strong points
Beach, staff, amenities, food
The weak points
Pool closes early

First stay at Melia Cayo Coco

, Kitchener, ON
2022-08-11
Outstanding resort, great service, wonderful foods and all amenities are terrific. The pool is amazing as are all the workers. We want to mention Yanquiel because he is really nice person.This is definitely a ⭐️⭐️⭐️⭐️⭐️ resort! [Details]
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Hotel reply, PR/Marketing, on 2022-08-17
Dear Milton Straicher, With what joy we receive these beautiful words. What a noble action to show such good experiences in our hotel for the knowledge of our Monarc followers. We feel comforted that you have enjoyed everything offered in terms of food and that everything has been to your liking. We guarantee that we will continue to be an exceptional resort, with excellent service and excellent ambience, so that we continue to be the place of choice for your vacations in Cuba. The workers that you mention in a special way for their careful treatment towards you will be highly esteemed. In advance we count on your return to our facility for future vacations With warmest regards, Marco Mazzucchelli, General Manager

Luxury resort at its finest!

, Windsor, ON
2022-08-11
Best resort I've ever been to. Julio and the team does their absolute best with everyday activities and shows. There are nightly dance shows and beach parties. Drinks are very tasty and so is the food. Make sure to make reservations for the a-la-carte restaurants! Beautiful pool, beach and great and kind people! I booked with sunwing which made it a breeze I also booked a tour with them which was awesome! Thank you Prince for all your hard work!! [Details]
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The strong points
The beach, the pool, the people, the activities, and the a-la-carte restaurants.
The weak points
The only thing I don't like is that you're alloted 5 hours for WiFi. You can ask for more at no extra charge but I would suggest the hotel to increase it to 8hr.
Sanitary measures (Covid-19)
Everything is clean and well distanced!!

Vacation

, Windsor, ON
2022-08-11
We had a great time at Melia. Very fun resot plenty of things to do, beach is beautiful and clean, staff is amazing and very helpful. Sports area is fun archery, tennis and many things to do.

Definitely worth coming back [Details]
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The strong points
Very helpful staff
The weak points
None
Hotel reply, PR/Marketing, on 2022-08-17
Dear Anthony, It is with great pleasure that we receive your travel opinions upon seeing that you had a great time at our Meliá Cayo Coco hotel. It is so good that our complex has been of a lot of fun for you, it shows that the effort we make to offer an activity program where everyone finds an option to spend their time and feel included is not in vain. It's great that our beautiful and clean beach is once again a place of special mention by our clients. We are pleased to know that our staff was helpful and servicial, that their incredible treatment was a source of great satisfaction for you. What more can we wish for our visitors to leave with the satisfaction that you do. It is very good to know that we will have your visit again. Do not hesitate to contact us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Beautiful hotel

, Oakville, ON
2022-08-10
Melia cayo coco is a very nice hotel with beautiful beaches and friendly staff. Food was very nice. We enjoy the swimming pool, is not very crowded. Mango and papaya was so juicy. They have performences every night . We like the band on thursday. I want to send a big hug to th staff from the pool bar and to the prince Yanquiel [Details]
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The strong points
beautiful beaches and nice pool
Hotel reply, PR/Marketing, on 2022-08-11
Dear Danye, Thank you very much for choosing us for your recent vacation in Cuba. We receive with great pleasure these beautiful words of yours telling us how pleasant your stay was. It is good that you fully enjoyed our beautiful beach and were able to experience the careful treatment and human warm of our staff. It always comforts us to know that our food offers were to the liking of our visitors, and that you found it to be of quality and variety. We are also pleased that once again we show our visitors an extremely clean complex, with beautiful gardens and a very pleasant general ambiance. We would like to add that, as you appreciated, we strive to maintain a program of activities aimed at the total enjoyment of all visitors, and where everyone feels included. Your big hug to the pool bar staff and Prince Yanquiel will be given. We hope to count on your visit again. Do not hesitate to contact us in advance for any matter. With warmest regards, Marco Mazzucchelli, Gerente general

Beautiful hotel

, Oakville, ON
2022-08-10
Melia Cato coco is a very nice hotel of the first time our visit! The food and staff are very nice. They have shows and performances every night. The dancers and bands are awesome. Very enjoy vacation with family. Especially the lobby bar staff. We knew the prince Yanquiel the last day and was really nice. We will comeback! [Details]
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The strong points
Beautiful beach and nice staffs.
Hotel reply, PR/Marketing, on 2022-08-11
Dear Katie, Thank you very much for these beautiful comments about your recent stay at our hotel. We are happy because you have experienced how good is being with us. It is nice to know that you felt the human warm that our staff has provided you. You can' imagine how it reconfort us when we see that our food offers were of your liking. Our entertaiment team are happy because you liked and have enjoyed their activities program. It is good that you let our readers know that everyone can find something to do to spend their time and to feel included. Your special mention to those staff members that were more than nice with you and that were very useful to you will be taken into account. We count in advance on your return to our facility. Do not hesitate to contact us in advance for any matter

Mr. Dong

, Oakville, ON
2022-08-10
Good restaurant, good food and drink, good beach, good service. All staffs are very nice. I like the music and dance show every night.
I just have a doubt that every 5 hours we must renew the wifi password? I want to make a special mention to Jorge and also Rolando and Tamara from the Lobby, and the Prince Yanquiel. We will come.backi [Details]
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The strong points
Scene
The weak points
wifi: we must renew wifi password every 5 hours
Hotel reply, PR/Marketing, on 2022-08-11
Dear Mr. Dong, We want to thank you for the courtesy of sending us these beautiful comments about the wonderful stay you had at our hotel. It's great to know that our resort provided the vacation you've been hoping for. It is good that you have been able to share with our staff and experience what it is like to be treated with so much love and dedication. We are pleased that you have found our restaurants and food offers, as well as our drinks, to your liking. We know that our beach is the place of preference for many of our visitors, and in this sense we maintain systematic care of it, as well as of our pool and the rest of the entire facility. We would like you to know that our service is one of our strengths and the reason our repeat customers are so pleased. This observation of yours is very timely, where you recognize the quality and variety of our program of day and night activities. This is very useful for our future visitors to know, and for that we thank you too. We apologize if the fact of having to renew the wifi account every time you consume the 5 assigned hours is an inconvenience, but we would like you to know that it is something established like that by our corporates. You can be convinced that your special mention to Jorge and also to Rolando and Tamara from the Lobby, and to Prince Yanquiel will be transmitted to their respective departments. It is very good to know that you will return. Do not hesitate to contact us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Memorable Vacation

, Brampton, ON
2022-08-07
We had a great experience staying at the resort. This was our first all-inclusive vacation, and will be a memorable one.

First of all, I would like to congratulate GM Marco and the Management for having terrific staff members across all areas of the resort - restaurants, front-desks, customer service, house keeping, entertainment/dancers, etc.

I would like to specially thanks Prince and Liz who really took care of us and making sure we had the best experience. We had challenges in getting the restaurant reservations, and hence offered a free gazebo dinner. Also, our room had AC issues, and was appropriately taken care of.

We really enjoyed the entertainment shows every night, and had more fun by participating in some of the dances. They even have quick lessons to learn Cuban dance. We also enjoyed doing Archery (thanks to the Sports Club staff for teaching), playing beach volleyball, activities in the pool, etc.

Some tips for first timers - try to book your restaurant dinners as soon as you reach the resort, don't miss to visit the beautiful Pilar beach, and also take the Catamaran tour (it is an amazing experience specially if you are a decent swimmer)

I also strongly suggest to take clothes and Dollarama items for donations, in adding to giving cash tips. Also, if you like spicy food, take some hot sauce and spices with you, the cooks will add them specially for you if you ask.

Finally, I would like to thank some more names I remember - Joel, Edil, Danny, Felipe & Pom Pom. [Details]
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Hotel reply, PR/Marketing, on 2022-08-09
Dear Chetan, We want to thank you for your comments about your recent stay at our hotel. It is great to know that you had a great family vacation. We are so pleased that your first vacation in our all-inclusive has been memorable. I thank you on my own and on behalf of the entire working group for your congratulations. We will also extend our thanks to Prince and Liz who went out of their way to make your stay more than pleasant. We apologize for the inability for you to reserve our a la carte restaurants, but we would like you to know that we sometimes encounter inconveniences associated with the maximum capacity of clients that can attend these. Either way we are pleased that our staff has offered you a free dinner at the gazebo. We will always make an effort to please visiting posts in this regard, although we cannot with an option, we will try to find other alternatives so that you feel that you are our priority. We also apologize for any inconvenience you had in your room, but we are relieved that our staff was able to handle the situation and resolve it in the shortest possible time, thus not affecting the quality of your stay. It's good that you felt included in our entertainment program and that you always found something to spend your time on. We also thank you for your advice to our future visitors regarding the reservation of our a la carte restaurants; above all we appreciate your suggestion of help to our staff. Count on the communication of your gratitude to those staff members who made your stay more than pleasant: Joel, Edil, Danny, Felipe and Pom Pom. They will feel very stimulated. With warmest regards, Marco Mazzucchelli, General Manager

This resort is a must visit

, Hamilton, ON
2022-08-07
This was our first time in Cuba and I couldn't have been more pleasantly surprised by what it had to offer. Nightly events, daily activities and of course the beach!
Pedro at the sports club made the trip well worth our time with all of the kickboxing and tennis training he provided my wife and I. Chino, Edil, Joseph and Oswaldo were also some other staff that made the trip one I will never forget! [Details]
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The strong points
The sports club and the beach activities were some of the most fun I've had in years.
The weak points
None
Hotel reply, PR/Marketing, on 2022-08-09
Dear Rwestlake, We are very pleased to receive your travel comments. How happy to see you have chosen us for your first time in Cuba. We feel so satisfied that you have been able to enjoy everything offered, and that everything has been to your liking. It is good that among the options of our activities program you have found the ideal pastime: the kickboxing training promoted by Pedro and the tennis that he offered to your wife and you. We see that once again our staff make the difference, that they offered that human warmth and that smile that characterizes them. Chino, Edil, Joseph and Oswaldo, who made your trip one you will never forget, will be very happy to see that you praised them. We hope to have you back. Do not hesitate to contact us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Fantastic!

, Hamilton, ON
2022-08-07
We came here for our honeymoon right after our wedding and we had an amazing time! The food was great, the staff were super friendly! Shout out to our waiters; Edel, Arisleidy, and Joseph and the entertainment staff; Chino, Pedro, Lea, and Yanquel and chocolate mama!!

Would absolutely come back! [Details]
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The strong points
Food, activities, the beach, the entertainment, the staff and the environment - would highly recommend !
Hotel reply, PR/Marketing, on 2022-08-09
Dear Margarita1111, We thank you for sending us your travel comments. It is very good to see that we lived up to your expectations by being able to offer you the stay you expected. It is always a great pleasure that our visitors choose us for events of such sentimental and emotional value as your honeymoon. We are super pleased to read that you had a wonderful time. It is good that our food offer was great for you and that our staff offered you the careful treatment and the usual human warmth. Your regards to Edel, Arisleidy and Joseph, Chino, Pedro, Lea, Yanquel and Chocolate Mama will be given. We look forward to having you at our resort for your future vacations. With warmest regards, Marco Mazzucchelli, General Manager

Adult and senior friendly Resort

, East York, ON
2022-08-02
This resort is an adult's only resort, you can find quiet places as well as fun activities arranged for the guests throughout the day. When I was there, I saw a few seniors with wheel chairs and walkers, they were treated with respect and friendly service by all staff in the resort. I need to watch out for sugar in my diet and this resort provided me with lots of choice, diet drinks, salad, vegetables, seafood etc. I am planning my next trip back to this resort already! [Details]
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The strong points
Friendly service, size of the resort is not too big but not too small either, air conditioning in buffet and all restaurants, entertainment is good.
The weak points
When I was there the international restaurant was under remodelling!( this is temporary ) not really a weak point! Honestly I can't think of any weak point
Hotel reply, PR/Marketing, on 2022-08-10
Dear Wa, We are very pleased to receive your travel comments. It is very good for our hotel and for all our staff to receive five-star ratings from our visitors. We will share each of your words with all the departments since these represent an encouragement and recognition of good service. How nice it is to see that you consider us as a friendly resor. Count on us to keep doing a systematic and dedicated job to keep our hotel in the preference of clients like you. We want you to know that our staff takes tremendous pleasure in making all of our visitors feel welcome. Glad you liked our bar offers and always found something convenient for you. It is very good to know that you are already planning to return. We will receive you again with great kindness and tremendous human warmth. Do not hesitate to contact us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Mrs.

, Ajax, ON
2022-08-02
People are great as well as the food, staff and amenities. I love the beach, it's so clear and warm. Friendly Hotel staff and accommodating. Some of the staff who assisted us during our stay are Yanquiel, Jose, staff at the lobby, staff at Buffet Restaurant, Chamber maids, waiters, maintenance staff and the rest of the Hotel's staff. All of them are very nice! Thank you all! [Details]
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The strong points
The staff
Hotel reply, PR/Marketing, on 2022-08-09
Dear Eden G, We want to thank you for the courtesy of allowing us to have your travel opinions on our important Monarc page. We are so pleased that you have given us a five-star rating, this shows the dedication of all our staff to offer an excellent service to all our visitors, also the effort we make so that what we offer in terms of activities, comfort, ambience, and food offers and drinks are to the taste and pleasure of all our visitors. We are aware of how charming our beach is, and in this sense we systematically work on its care so that it continues to be one of the preferred spots for our clients. You can count on us to take into account all those members of the staff that you mention for having offered you careful attention during your stay. We know that Yanquiel, Jose, lobby staff, Buffet Restaurant staff, maids, waiters, maintenance staff and the rest of the Hotel staff will feel encouraged by such good comments and recognition. We hope to be the choice of your preference for your future vacations. Do not hesitate to contact us in advance for any matter With warmest regards, Marco Mazzucchelli, General Manager

Enjoy my stay at Melia Cayo Coco

, Laval, QC
2022-08-01
Our flight was delayed,so we came at the hotel at 1:00 am and there was poeple available to help us with the luggages. All staffs are very friendly and professional. The animation team is wonderful. [Details]
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The strong points
Quick service, friendly staffs, everything locates close to the lobby
Hotel reply, PR/Marketing, on 2022-08-04
Dear dacho68, We would like to thank you for sending us your comments regarding your recent stay at our hotel, for giving us a five-star rating, and for the recognition of the excellence of our services. It is good that you have been able to enjoy your vacation, that everyone has been very kind and professional. Your special mention to the entertainment team will be communicated to all their staff. We hope you will be with us for your next vacation. Do not hesitate to contact with us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Beautiful hotel!

, Laval, QC
2022-08-01
Great location. The staff was wonderful. The hotel is well maintained. The food was good.
I enjoyed it very much. [Details]
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Hotel reply, PR/Marketing, on 2022-08-04
Dear Tu Anh Mai, Thank you for chosing our hotel for your stay in Cuba. It is good to know you had a good time with us.We are happy because we were able to live up to your expectations. It was a nice gesture from you to take a part of your time to post these comments on this important forum of Monarc. Opinions like yours are very useful for our canadian guests. We are committed to keep our complex beautiful, clean anf with good offers so that we continue to be the place of your preference. We will wait your visit in the future. Do not hesitate to contact with us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Great resort

, Toronto, ON
2022-07-20
We spent a lovely time in Cuba at the Melia Cayo Coco resort. The staff were amazing and the beach was beautiful. The food was good in the a la carte restaurants and we didn't have a single problem with the resort. There were a few excursions from the resort and we did a nice catamaran one that let us do snorkeling and dolphin watching. [Details]
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The strong points
Beach, staff and overall experience. Rooms were very clean. The show's at night were great and the dancers were amazing
The weak points
None that I can think of, there were a few cats that are on the resort but they were also very friendly.
Hotel reply, PR/Marketing, on 2022-07-28
Dear David Sampson, We thank you for sending us your comments regarding your recent stay at our hotel. We are very pleased to know that you had a lovely time in Cuba, and even more so having stayed at our Meliá Cayo Coco resort. Always count on an amazing staff that will go out of their way to make your vacation meaningful. It is good that the food was to your liking, especially in our a la carte restaurants. We are pleased to know that you were able to do some excursions such as the catamaran with snorkeling and dolphin watching. We hope that you can visit us again in the future, in that case do not hesitate to contact us for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Fantastic Vacation

, Toronto, ON
2022-07-20
We had an awesome time here at Melia Cayo Coco! The staff is so lovely and helpful, the facilities are very clean, the beach is beautiful! All you could ask for in a resort! I'm glad we picked this resort as our first trip post-Covid! [Details]
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The strong points
The beach is amazing. Lots of cabanas to sit under. The water is clean and relaxing.
Hotel reply, PR/Marketing, on 2022-07-28
Dear Ashac, We are very pleased to receive your travel comments and to see that you had an incredible time here at our Melia Cayo Coco hotel. Thank you very much for taking the time to publish them on our Monarc page, and also for giving us a five-star rating. When our clients recognize the extreme kindness of our staff, we feel calm because we see that we were on the way to the total satisfaction of each one of our visitors. It is good that everything was to your liking and that the complex remained clean, with a welcoming atmosphere, and above all with a beautiful beach, everything you could ask for from a resort, as you say. We are really pleased that you have chosen us for these recent vacations in Cuba and we hope that you will return in the future. Do not hesitate to contact us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Melia Cayo coco

, Windsor, ON
2022-07-20
We had an amazing vacation at MCC .
Yanquiel De Price was such an amazing support for us . He checked in on us everyday and ensured we had everything we needed. When we arrived it was my fiancé's birthday and Yanquiel arranged a special dinner with cake and champagne at the Cuban restaurant and it was so lovely . All of the staff at
MCC are absolutely amazing , they always greet you with a smile and ensure you are having the best vacation . The rooms are very clean and comfortable, the housekeeping and maintenance staff work very hard to ensure everything is always perfect . The reception and servers are always friendly and they ensure you have everything you need at all times . The food and drinks were always very good we have been to Cuba many times and the quality and selection of food and drinks was always great . The entertainment staff at the beach and pool were always very friendly and made it fun with the wide range of activities every day . The resort is beautiful with many palms and flowers , it's a tropical paradise and the gardeners are always working to keep the grounds immaculate. The pool is very beautiful there are always many chairs and umbrellas / palapa's at the beach . You never need to worry about finding a chair and shade at either the beach or pool , there are always spots available . The beach is beautiful white sand and blue water , it is also amazing for walking at any time of the day and there are beautiful shells too ! The water was warm and wavy on breezy days but never rough where you couldn't swim and enjoy .
The entertainment in the lobby and by the pool at night was amazing . They had Cuban bands , dance shows , piano players , rock bands ect. Every night we enjoyed the music in the lobby and then the show at 9:30 pm . We stayed in one of the over the lagoon rooms , if you can book one of these do it ! They are beautiful and the salt water lagoon was the perfect place to enjoy the sunrise and sunset on our patio that had loungers and chairs . It is very peaceful we would book this room again , 2221 . We also enjoyed a lobster dinner courtesy of staying in the lagoon rooms that Yanquiel arranged , and it was delicious .
We did not use the bug spray we brought as we did not need it . The resort does spray for bugs , and you are on a tropical island soooo. We will return to MCC for our next vacation , we had superior service and it was one of the best vacations we have taken . Thank you to everyone at MCC for an amazing experience . [Details]
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The strong points
Service - amazing see Yanquiel And Elaine for anything you need , they were always available to ensure we had everything we needed . Food - Amazing - buffet and 3 a la crate , all 100%
Hotel reply, PR/Marketing, on 2022-07-28
Dear Pamela, We would like to express our sincere gratitude for sending us such nice comments about your stay at our hotel and for giving us a five-star rating. We feel so satisfied when a member of our staff is in charge of following up the stay of our visitors, as Yanquiel did with you, worrying that every day everything was fine with you. How pleased we read that he organized a special dinner with cake and champagne for you at the Cuban restaurant and that he was so charming with you. Your recognition to him and all of our hotel staff for being amazing with you will be communicated to all departments. We are pleased to know that you found the rooms very clean and comfortable and totally to your liking. We are happy that you were able to settle into one of our rooms overlooking the lagoon, and enjoy the sunrise and sunset from your balcony. We are aware of the dedicated work carried out by the room maids, as well as the cleaning and maintenance staff of the entire facility, so that everything was clean and with an extremely pleasant and welcoming atmosphere, with many palm trees and flowers. It is always a relief to see that our customers liked our food and beverage offerings, since although we strive to meet our quality and variety standards, we are aware of the inconveniences that we present with our external suppliers to have a timely supply of a whole range of products. We also have to thank you for recognizing that any of our visitors can enjoy our entertainment program and that everyone can always find something to do and feel included. It's great that you enjoyed our Cuban bands, dance shows, pianists, rock bands, and the music in the lobby and after the show at 9:30 pm. It is nice to see all this information that you share with our readers about our pool and its surroundings, and about our beautiful beach with white sand and blue water, and the always available chairs and umbrellas, as well as palapas. We are pleased to know that you will return to our hotel for your next vacation. Do not hesitate to contact us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Best resort in Cuba so far

, Windsor, ON
2022-07-20
So far this has been the best resort I have been to in Cuba the staff has been amazing and very accommodating. Yanquiel the prince will make sure your stay is amazing. Always checking in to make sure we have a great experience. The beach is beautiful and clean. The guy cleaning the beach seen my fiancé looking for sea shells and got a bag of them for her. The gardeners made cool animals out of palms for us. And the servers and bartenders have always been friendly and accommodating. They even made a birthday cake for me on my birthday! We had the lobster one night and it was amazing. The rooms are always clean and fridge stocked. Would definitely recommend this resort. Thanks Yanquiel the prince and all the staff for making our stay great. [Details]
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Hotel reply, PR/Marketing, on 2022-07-28
Dear Jmay17, You can't imagine how much pleasure we experience when receiving comments with a title as suggestive as this "The best resort in Cuba so far!". Making each of our visitors have a pleasant vacation and feel that their expectations are met is the primary objective of each of the staff members. Reading these words, seeing that having been in other hotels in Cuba, you have found this one to be the best is more than we can wish for. It's great that some staff members like Yanquiel, the gardeners, the beach cleaner and the servers and waiters made the difference to make your vacation more than special. You are one of those who found our beach beautiful and clean, and we always strive to maintain its splendor so that it continues to be one of the preferred spots for our visitors. We feel calm seeing that everything in your room was to your liking and that the service of the waitress was impeccable. We thank you for definitely recommending this complex. We hope to have you on your next vacation with us. Do not hesitate to contact us for any matter. With warmest regards, Marco Mazzucchelli, General Manager

My first stay in Melia Cayo Coco

, Pierrefonds, QC
2022-07-15
I spent a week here in Melia. There was a great selection of food at the buffet! The staff was very kind and friendly, and always very hard working. Prince and Yoel at the reception were exceptional and extremely friendly.

Jose Emir the air Transat rep is the man to go to if you want to go on any excursions during your stay.

Fermin and Ainsley from the buffet are the friendliest and most responsive waiters, and always greet you with a smile and quick service.

In the lobby bar, look for Aranelys during the day, and look for Jovel in the evening ! Exceptional bartenders !

From the pool bar, Yanelis is a true gem. Makes all her cocktails with lots of love and a smile !

From the nautical club, look for Pavel and Osiris. They are very friendly and will take you snorkeling on the catamaran.

Last but not least, Aliderssy, the star of the tobacco store. She is a GEM of a person, who will take the time to go through the wonderful selection of cigars. [Details]
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Hotel reply, PR/Marketing, on 2022-07-28
Dear Cbelasso, We are delighted to receive your comments about your recent stay at our hotel. It is such a nice action when our customers take some of their time to write us on our Monarc page. We are very pleased that you have chosen us for your first stay in Cuba and we hope it will not be your last. It is so reassuring that our efforts to offer a variety of food according to our standards have resulted, as we see that you found a good selection of food in the buffet, even though we are also aware of the drawbacks that we present in this regard due to irregularities with our external suppliers. It is good that once and once again our staff continues to be a reason for special mention by the majority of our visitors. Your recognition to all those who made your stay much better will be taken into account in their respective performance evaluations. Count on us to keep our standards of service and quality up to what our clients expect so that we continue to be the preference of the majority for their vacations in Cuba and in this wonderful hotel. Do not hesitate to contact with us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Great stay at Melia Cayo Coco!

, Brockville, ON
2022-07-13
Everything was perfect here at Melia Cayo Coco. Friendly staff (especially Yamil and Beatriz); lots of food choices and a la cartes were delicious; beautiful clean beach and didn't have to fight for cabanas; free wifi allowed us to stay connected with home. Yanquiel, Community Manager, made sure we had a pleasant stay! [Details]
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Hotel reply, PR/Marketing, on 2022-07-28
Dear bgibbs, It fills us with joy to read that you had a great stay at Meliá Cayo Coco! You can't imagine how nice and pleasant it is to see that everything was perfect for you. Every word of yours will be shared with all the staff because of the emotional value that they represent for them. We would like you to know that the extreme kindness of some members of the staff is always rewarded by the management, therefore, your special mention to Yamil and Beatriz will be taken into account at the time of their evaluations. We are pleased to see that even with the inconveniences that we presented with our external suppliers to receive in a timely manner all the variety of products needed, that you have found our food options and à la carte dishes abundant and of good quality. Thank you very much for recognizing the beauty and cleanliness of our beach, as well as the availability of palapas. Your comment about free Wi-Fi is of great importance to our readers. Your special mention to Yanquiel, the Community Manager, for making sure you had a pleasant stay will be transmitted to his department head. We certainly hope to have you back. Do not hesitate to contact us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Melia Cayo Coco

, Tillsonburg, ON
2022-07-08
I loved my stay at this resort! The only issue I had was the AC stopped working but front desk had it fixed in no time. The weather was amazing rained very little at night, which aloud me to get a great tan [Details]
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Hotel reply, PR/Marketing, on 2022-07-28
Dear Jess_83, We thank you for your travel opinions and for kindly posting them on our Monarc page. It is great to know that you loved your stay at this resort. It's great that all the workers, as always, offered you a service up to what a client like you expects. It is also good that the weather was optimal throughout your stay and so you were able to tan a lot. We apologize for the inconvenience with the air conditioning not working in your room, but we are relieved to know that our technical services staff, through the reception, fixed it in a short time. We hope to have you back in the future. Do not hesitate to contact us in advance for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Fantastic Hotel!

, Port Perry, ON
2022-07-08
Had a great time
with my daughter at The Melia
Cayo Coco! Just came home
Sunday, I'm coming back! The
staff were amazing, the food
was good and I loved the nightly
entertainment! The dancers
were so good and interacted
with the guests!!! See you again
in the future!!! ❤️❤️❤️ [Details]
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Hotel reply, PR/Marketing, on 2022-07-28
Dear rosiegirl710, We are very happy with your travel comments and seeing that you and your daughter had a good time with all our staff. It is always very pleasant to hear that our visitors received good attention from the incredible staff and that all other offers such as food, entertainment, the entire atmosphere and cleanliness of the entire complex have been to your liking. We look forward to welcoming you back to our facility for your future vacations. Count on another spectacular stay in advance. Do not hesitate to contact us in previously for any matter. With warmest regards, Marco Mazzucchelli, General Manager

Great hotel

, Mississauga, ON
2022-07-03
First time in Cuba and was very scared from all the previous reviews I heard. Food was good, outstanding hospitality by every single server and entertainer, hotel room was great, comfortable and most importantly clean. Might not always have young adults [Details]
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The strong points
Truly a five star for Cuba
The weak points
Older crowd
Hotel reply, PR/Marketing, on 2022-07-25
Dear dianaeyyz, Thank you very much for posting your review on this site. We are happy to now we were able to accommodate your preferences and were up to your expectations during your stay with us. Our hotel has really been characterized by receiving older crowd clients, but we believe that it is not inconvenient for younger clients; in any case we are very sorry if this affected the quality of your stay in any way. I hope this is not your last time in Cuba and hope you visit us in the near future: Meliá Cayo Coco can be your home away from home! With warmest regards, Marco Mazzuchelli General Manager

Wonderful time at Melia!

, Brampton, ON
2022-07-02
My fiancé and sister had such a wonderful time at Melia. The resort is beautiful and the beach is very clean. Compared to other resorts, the food is here is great! Prince was also very helpful with all of our accommodations! [Details]
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Hotel reply, PR/Marketing, on 2022-07-25
Dear Jamiemedeiros, Thank you very much for sharing your experience on this site of Monarc. We will transmit your comments to all the staff, especially to Yanquiel, the prince; they all are our main strength, indeed. They professional and attentive performance is what makes the difference. Thank you very much for your compliments on our services and facilities. We will be glad to welcome you back in the near future to provide you with another great stay! With warmest regards, Marco Mazzuchelli General Manager

Meliá was such an amazing experience!

, Mississauga, ON
2022-07-02
The melia staff was so welcoming and fun, I had a great stay, Jorge the gardener was such a pleasure to have around, every day we woke up to a new gift (made out of palm leaves.) I loved my stay here, yanquiel el príncipe was very sweet, he asked us how our stay was, made sure we had a good time, which we very much did. Thank you to all the Meliá staff, I'll definitely be back again! [Details]
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Hotel reply, PR/Marketing, on 2022-07-25
Dear Bean123, Thank you ever so much for posting your comments on this important site. We are super glad to read you have had a great stay with us and are already thinking of returning! Our gardeners are hard working and such a nice people, they are the first smiley faces guests see in the mornings. Jorge is a great addition to our staff! Thank you again for your kindness and for having chosen us to spend your holidays. We hope to be able to provide you with another great stay in the near future! With warmest regards, Marco Mazzuchelli General Manager

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