Melia Cayo Coco

Dear Loulou, Your comments are truly enchanting. We want to thank you for the kindness of having posted them in this important forum of opinions. We are absolutely thrilled to know that your second visit to Meliá Cayo Coco felt like coming home. It's heartwarming to know that we were able to provide a welcome escape from the -20 degree weather in Toronto and that you were able to quickly relax on our beautiful white sand beach. We're so glad you appreciate our convenient location, just twenty minutes from the airport. We aim to make the transition to vacation as smooth as possible, and it sounds like our team, especially Alex at reception and Roy with your luggage, did just that. The warm welcome with a rum punch and a fresh towel is something we love to offer our guests. It means so much to us that you've chosen to return to our resort, especially given your twelve visits to Cuba. The fact that so many repeat guests were present at the special dinner is indeed a testament to the high quality experience we strive to provide. We're delighted you enjoyed the plentiful and delicious food, with the variety of meats, cheeses, and cold cuts, along with the great Spanish wine and Cava. We're also thrilled that our baristas Aranelis, Tamara, Yelenis, and Jorge made your morning cappuccinos perfect. And thank you for mentioning the talented bar staff, including Osvaldo, Marcos, Sarai, and Kevin (and others you may have missed), who ensure our cocktails are top-notch. It's wonderful to know you enjoyed the classy and elegant evening entertainment, the live music in the lobby, and the fun atmosphere created by our entertainment staff (including Prince) and our fitness instructor, Jose-Luis. And we're very happy that you experienced no issues with electricity during your stay. We're proud to offer an elevated and sophisticated experience for a mature crowd. Thank you again for sharing your truly positive experiences. We can't wait to welcome you back 'home' again soon. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear onelegcraig, We would like to thank you for your kindness to have permitted us to count on your travel comments. It is truly nice to read that you've chosen to return to Melia Cayo Coco for your fourth visit. That speaks a lot, and we're so incredibly honored that you consider us your home away from home. Knowing that, among all the beautiful Caribbean islands you've explored, you always return to us is the highest compliment we could receive. We're absolutely delighted that you consistently find our staff to be the best anywhere, it's a testament to their dedication, warmth, and the genuine care they extend to all our guests. The fact that you feel like you're coming home to family is exactly the kind of environment we strive to create. We also deeply appreciate your acknowledgment of our efforts to ensure comfort and accessibility for all guests, especially with mobility considerations. It's wonderful that you find building 87 so convenient and that our small size makes everything easily accessible. We're so pleased that you have been able to enjoy the resort fully. It's great to know that you enjoyed the food and adult beverages, and that you didn't notice any shortages, we're committed to maintaining a high standard of quality and variety. We're also very pleased that the cleanliness of our public areas met your expectations, and that you particularly enjoyed the Italian restaurant and the newly renovated pool/deck tiles. We want to thank you for recognizing the staff's efforts to make the upstairs restaurants accessible, they are always eager to go the extra mile. It's wonderful that you noticed the friendliness of our gardeners and enjoyed their handcrafted gifts made from palm leaves, they are true artists. And it's lovely to know that you appreciate the consistent care and check-ins from our entire team. We understand and are happy that you enjoy the adults-only atmosphere, which provides a space for relaxation and tranquility, and that you appreciate the ample loungers and shaded areas. It's fantastic that you find our beach spotless and well-maintained, it's our beautiful treasure, and we take pride in keeping it pristine. We love that you've noticed the many repeat guests, it truly speaks to the unique and special experience we offer. To know that you're already planning your fifth visit is simply amazing. We cannot wait to welcome you back once again and provide you with another memorable and exceptional stay. Thank you for your continued loyalty and for choosing to be a part of our Melia Cayo Coco family. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Tlip, We are absolutely happy to read that you had such a wonderful and relaxing vacation with us. We experience a great pleasure of knowing that you enjoyed the intimacy of our small resort and the ease of getting around. We're pleased that your upgraded room was amazing and that the air conditioning worked so well, we know how important that is for comfort. We're also so glad you appreciated the quiet atmosphere, delicious food (including the buffet), and the quick, friendly service. It's fantastic to know that you enjoyed our renovated pool as well. A very special thank you for mentioning Gippsy and her kindness. We'll be sure to transmit your appreciation. It means a lot to us that you felt like family during your stay. Your heartfelt thanks to the entire staff is truly wonderful to read. We're so proud of Anelbys (the bartender), Kelly (the breakfast cook), Yolanda and the serving staff, the garden staff, and our team at the front desk. We'll make sure to share your kind words with each of them. They strive to make every guest feel welcome and cared for, and it's so rewarding to know that their sincerity and helpfulness shone through. Thank you for choosing our resort. We sincerely hope to welcome you back again soon for another memorable vacation. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear dylcanada, We feel really thankful that you have taken a few minutes of your time to write and share your wonderful travel experiences! We're so thrilled you had a fantastic couples getaway with us and that you didn't let any negative perceptions deter you from experiencing the best of what we offer. It's great to know you found the food excellent, the rooms clean and renovated, and the beach one of the best in Cuba. We're especially pleased that you experienced our staff as super friendly and willing to go out of their way for you. It's also great feedback to know that the short airport transfer was convenient. We appreciate you noting the number of repeat guests, which we believe speaks a lot about the experience here! And while you noticed a more middle-aged crowd, we're delighted that you still had a great time. We hope to welcome you back again soon! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear R.O.B, It is absolutely wonderful to know that you had the best time ever! We're so thrilled you had a memorable stay with us and that our staff made you feel like family. It's so nice to know that Chino's energy, hugs, kisses, and constant kindness made such a positive impact on your vacation. We're overjoyed that you'll definitely be returning to our piece of heaven! Thank you for your heartfelt appreciation of everyone who made your vacation so special. We're especially pleased to know that Alianys and the customer service team were helpful with your requests, and we're so grateful for your recognition of the hard-working and welcoming staff at the buffet. It's also wonderful to know that our Community Manager Yanquiel, the Prince, ensured your stay was fabulous. We'll definitely transmit your appreciation to the gardeners for their care of the beautiful grounds and for helping with coconuts and flower birds. And yes, we promise to take good care of Coco, the sweet little black cat! We can't wait to welcome you back again and to make more beautiful memories with you! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Anittat, Thank you so much for taking the time to share your wonderful experiences with us and with our readers! We're absolutely delighted to hear that you and your partner had such an incredible stay and found it great value. It's fantastic you enjoyed the variety of activities, from yoga to volleyball, and that you especially appreciated the relaxing live music in the late afternoons, we agree, it's a truly special touch! We are also thrilled you connected with our amazing and genuine staff and that the resort provided the perfect relaxing atmosphere you were seeking. Knowing you plan to return makes us so happy, and we can't wait to welcome you both back! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Tim P, Thank you so much for sharing such a wonderful and detailed account of your Christmas stay at our hotel Melia Cayo Coco! We're absolutely delighted to know that you and your partner loved the resort's quieter atmosphere, beautiful landscaping, and gorgeous beach. It's fantastic to know you felt unaffected by the current situation in Cuba, enjoyed the plentiful food options, and appreciated the reliable Wi-Fi and power. We're especially thrilled that you found our staff so lovely and enjoyed the amazing animation, from yoga and volleyball to the shows and soothing live music. It means so much to us that you're considering a return visit, and we deeply appreciate your encouragement for others to come and experience the resort. Your words are truly heartwarming, and we can't wait to welcome you back again! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear djmak01, It is great to know you enjoyed your stay at our hotel Meliá Cayo Coco! We're absolutely happy that your first time in our resort was such a pleasant surprise! It's wonderful that you found our staff so accommodating and nice, the facilities clean, and the choices plentiful. We're also delighted that you enjoyed the food selection and the variety of entertainment, both with daytime activities and the live music in the lobby/bar. It means a lot to us that you'd highly recommend our resort. Thank you for sharing your positive experience, and we can't wait to welcome you back on your next trip! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear lamgoda, It is fantastic to know you had such an amazing experience at our hotel Meliá Cayo Coco! It sounds like you had the perfect blend of relaxation and fun. It's so pleasant to read that the staff was so helpful and always willing to help you. It comforts us a lot that you found the food so enjoyable, and It's a definitely a bonus to have the better food experience than other places in Cuba. Thanks for sharing your experiences with our readers. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Wayne, Wow, 20 years! That's truly incredible, and we are so honored that you've chosen to return to Melia Cayo Coco year after year. It's fantastic to know that you enjoyed the recent renovations and that the new Italian restaurant and the International restaurant are such highlights for you. We're especially touched that it's our staff who keep you coming back, and we're delighted you've formed such strong, lifelong friendships with them. We absolutely agree that the staff are our greatest strength, and we encourage all our guests to take the time to get to know them. We also appreciate you pointing out the accessibility issue with the two specialty restaurants requiring stairs. We are always looking for ways to improve and ensure that all our guests, regardless of their mobility, can enjoy all of our facilities. Your feedback is invaluable. Thank you for your continued loyalty and for sharing your experiences with us. We look forward to welcoming you back for many more years to come! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Wendy, What a glowing review! Thank you so much for sharing your amazing experience at our resort. It warms our hearts to read that so many staff members went above and beyond to make your stay so special, from the incredibly friendly housekeepers (especially the one in room 9212!), to the fantastic servers at the International Restaurant (that Beef Carpaccio sounds incredible!), to Yanquiel, Lea, Yordy, Orialys, and even the amazing smoothie maker! It's clear the entire team creates such a welcoming and positive atmosphere. And your recommendation for the grilled meats with green sauce at the grill that is absolutely delicious is very appreciated. We will be sure to pass that along! We would like you to know that we we always strive to offer a good selection of food even in the snack bar, but we face the challenges with the supplies. We're so happy you had such a wonderful time and we hope to see you back again soon! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Jadwiga Babicz, It's wonderful to hear you had a great time at our hotel Melia Cayo Coco! We're happy you enjoyed the fantastic entertainment, the friendly and professional staff, the beautiful beach, and the delicious food. The readily available internet access throughout the resort, including the beach, is a definite plus, as is the overall cleanliness. We appreciate you pointing out the areas for improvement, we'll certainly take your feedback regarding the older rooms and the lack of mosquito screens on the balcony doors into consideration as we continue to strive for guest satisfaction. Thank you for sharing your experience! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Jeffm, It's absolutely wonderful to hear that you consider our hotel the Best resort in Cuba! We're happy you had such an amazing first experience at our hotel Melia Cayo Coco. It means a lot to us that you found our grounds beautifully manicured and that our staff made you feel like royalty. We're delighted you enjoyed the plentiful and excellent food. Hearing that we exceeded your expectations in every way is the best compliment we could receive. We completely agree, get on that plane and come down! We can't wait to welcome you back again very soon. Thank you for your incredible review! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Muriel Jayne, That's wonderful to hear! We're so happy you found our hotel Melia Cayo Coco to be a true paradise and the most beautiful place you've visited. It means a lot to us that you'd recommend us to friends and family. We're also delighted you enjoyed the wide variety of food and the friendliness of our staff. We hope you'll visit us again soon! Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Shirley Rogers, What an beautiful review! We're absolutely happy you had such a wonderful week at our hotel Meliá Cayo Coco. That you've been returning since 2017 that speaks volumes about your consistent enjoyment of our resort. Your kind words about the beach, grounds, accommodations, pool area, and the food (especially the breads, croissants, and desserts) are truly comforted. We're pleased to know about the positive impact of the new management and improvements. Most importantly, we're incredibly grateful for your praise of our staff; their dedication to providing exceptional service is what makes Meliá Cayo Coco so special. We completely agree that our caring staff is the best part of the experience. We can't wait to welcome you back in the Spring, we miss you too. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dear Mac62, We feel very happy for your incredible review. We are absolutely pleased to know that you've chosen our hotel Melia Cayo Coco for five time and continue to have the most amazing holidays with us. It means a lot to us that you consider us your home away from home. We're delighted you found the hotel and grounds absolutely beautiful and impeccably clean. We work hard to maintain a high standard and create a welcoming atmosphere, and it's wonderful to know it has resonated with you. We're so happy to hear you enjoyed the plentiful and delicious food and drinks. We take pride in offering a diverse and high-quality culinary experience to our guests. However, what truly shines through in your review is your appreciation for our staff. We're incredibly proud of our team and their dedication to creating a warm and welcoming environment where guests feel valued and cared for. It's wonderful to know that their kindness and friendship made your holiday even more special. We are so happy to be a part of your vacation traditions. We truly appreciate your kind words and look forward to welcoming you back to your "home" again very soon. Thank you for everything. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Dears Mon ami Mike, Thank you very much for your kind words. We appreciate your feedback. We're delighted you found our staff friendly and helpful, and that you felt safe and had easy access to all our services. While we may be an established resort, we take pride in maintaining our facilities to a high standard, ensuring a comfortable and enjoyable experience for all our guests. We hope you'll consider visiting us again in the future. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager