Melia Cayo Guillermo

Melia Cayo Guillermo
3.823.823.823.823.82
3.82 based on 416 reviews
#8 of 20 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco
Rated 4 stars
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Our 8 night stay at the Melia Cayo Guillermo

, Everett, ON
2020-03-16
This was our 4th trip to the Melia, we brought our daughter and her boyfriend for the first time. As always the place is amazing. There was constant improvements and upgrades happening all week. The beach bar was getting worked on, upgraded outdoor shower facilities at the pool and the beach. They are painting everything, all new lounging shelters up top. People as always were fantastic, always a smile and welcome greeting. [Details]
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The strong points
The location, the people, the beach, enough said
The weak points
Would like to have wifi, available in the rooms. Don't have a problem buying a card, just want the access. Maybe a little bit more day to day variety of food at the buffet, however, we did not go hungry, always something to eat.
Certified
Hotel reply, General Manager, on 2020-03-18
Hello Steven: irst of all, thank you very much for your encouraging comment, it is our duty and obligation, to make our clients deposit all their trust in us, this being the basis of our work. Also thank the recognition of our staff, which is delivered and continues striving to give the best service to our customers. Thank you very much for the personal recommendation !! then I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because it is already one of us ... because you are part of the Great Family that is Melia Cayo Guillermo ... With the greatest affections ... Best Regards

Paradise

, Toronto, ON
2020-03-03
I have been to Cuba 5 time, varadero, holguin and now Cayo Guillermk and by far the best workers, beach and food.
The food was delicious, beach was beautiful, but the best part was the staff.
Would recommend this resort to everyone. My favourite experience in Cuba. Couldn't have asked for a better time [Details]
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Hotel reply, General Manager, on 2020-03-09
Hello Macrai: First of all, thank you very much for your encouraging comment, it is our duty and obligation, to make our clients deposit all their trust in us, this being the basis of our work. Also thank the recognition of our staff. I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because you are already one of us ... With the greatest affections ... Best Regards

Amazing holiday

, Kingsbury, QC
2020-02-04
I was stay at the hotel for a week, all was great, their people and the service, the hotel is quiet, relaxing and it has a stunning beach with an amazing pier to wait in the morning amazing sunrises and sunsets!!! The rooms are comfortable and clean... Carlos is a good GM always trying to solve your problems or do something special to you holiday, Alejandro de community manager is friendly and you'll always see it around the hotel... see you next guys!!! [Details]
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The strong points
The cleaning, the staff, the wonderful beach!!
The weak points
Have to improve some things, is a classic hotel
Hotel reply, General Manager, on 2020-02-13
Hello Cord: Many thanks for your comments, we always wanna know that our customers feel satisfied with the services and facilities. It´s a pleasure to serve you and I am happy that you feel pleased in everything, we love to meet our clients and make them feel like family. Thank you for recognizing the work of our team and our services.Thank you very much for the personal recommendation !! then I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because it is already one of us ... because now it is part of the Great Family that is Melia Cayo Guillermo ... See you!! Best Regards

Melia Cayo Guillermo

, Bowmanville, ON
2020-02-01
Traveled single this week. This 350 room hotel is a very nice size property. Plenty of gardens and easy to navigate. Clean rooms to suit any family size. Very Kid friendly as well as Adult.
Large Lobby offering WIFI at a cost of 1 CUC per hr. ( WIFI at pool bar area too). With many areas to sit and enjoy a drink of your choice at Lobby Bar. Some nightly entertainment in Lobby or Theatre.
24hr pool bar offering snacks and drinks. 2 large swimming pools and 1 kid pool.
2 A La carte restaurants, 1 buffet restaurant. A good food selection for all.
Beach Ranchon for lunch.
Large Beach area with a very long pier for snorkeling and fishing. Sand white sugar.
40 minute Bus ride from Cayo Coco airport .
** Currently being built New Beach Bar Area, and Gazebo. **

Will I return YES. [Details]
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The strong points
Location Location Location Post Hurricane Urma ( 2017 ) Hotel is slowly coming back to Life! Time will Heal.
Hotel reply, General Manager, on 2020-02-13
Hello Steven Davidson: Thank you very much for your kind comment. we like that the clients feel good in our hotel and more ... because you are part of the great family that is Melia Guillermo. We are pleased to know that you feel satisfied with our facilities and services. Thank you once again for recognizing our staff we will let they know your opinions and thank you for choosing us and we appreciate the recommendation to future visitors and friends. Follow us on our social networks and you will feel a little closer to us. We hope to see you soon Best Regards...

Dates were January 16-30/2020

, Prince George , BC
2020-02-01
Great experience, staff were great, always helpful and friendly. Food was OK but a bit repetitive. Rooms clean but could use updating, beds new and comfortable. Resort is working hard to recover from Hurricane a couple years ago. Overall great place to stay [Details]
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The strong points
Staff,beach
The weak points
Minor inconveniences not enough to mention
Certified
Hotel reply, General Manager, on 2020-02-05
Hello Brian Trotter: Fist all, thank you very much for your comment. We like that our clients feel good in our hotel... We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Thank you for choosing us and we appreciate the recommendation to future visitors and friends. We hope to see you soon here, to enjoy a wonderful beach and again have an excellent time.

Wonderful Stay

, Toronto, ON
2020-01-28
We loved our stay here. The location was beautiful with lots of amenities/activities. They definitely gave noticeable effort into maintaining a more classic visual resort style. The staff were professional and some quite warm. I have a 3 year old that easily remained happy and active with the activities and the Kids Club.

My only disappointment was the food had a lot of sugar in it compared to my normal, low-in-sugar diet. For example, all bread was sweet including whole wheat bread. Minus this one part, the food was yummy as well and made with care.

Overall, I definitely enjoyed staying here and have been sharing it with my friends! [Details]
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The strong points
Location, grounds, maintenance
The weak points
Sweet food (for me), some staff have very limited English
Certified
Hotel reply, General Manager, on 2020-01-31
Hello Oren Greenberg: Many thanks for your comments, we always wanna know that our customers feel satisfied with the services and facilities. It´s a pleasure to serve you and I am happy that you feel pleased in everything, we love to meet our clients and make them feel like family. Thank you for recognizing the work of our team, we will send them your comments.Thank you very much for the personal recommendation !! then I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because it is already one of us ... because you are part of the Great Family that is Melia Cayo Guillermo ... See you!! Best Regards

Paradise

, Toronto, ON
2020-01-25
The enviroment of the resort is excellent. We got a beautiful view of the ocean with the palm trees from our room. The rooms are clean and the staff are super nice.The buffet is good many things to choose from. Restaurants a la carte were amazing.We are so looking forward to returning and seeing the upgrades to the rooms.Staff is excellent.We will be back. [Details]
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Hotel reply, General Manager, on 2020-01-31
Hello Biselom: First of all, thank you very much for your encouraging comment, it is our duty and obligation, to make our clients deposit all their trust in us, this being the basis of our work. Also thank the recognition of our staff, which is delivered and continues striving to give the best service to our customers. I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because you are already one of us ... With the greatest affections ... Best Regards

Party of 10

, Toronto, ON
2020-01-22
Awesome resort and staff! Everything was perfect. One of our rooms didn't have proper air conditioning and they got a new the next day. They were very accommodating for our party of 10. Food was good even if your a Vegan. We went to one of the sister hotels, Melia Jardines del Rey for lunch and a swim, that was fun. It was a long walk to the beach. Its a big resort. Didn't use the pool, but seemed like people were enjoying it. Over all I give it a 10. [Details]
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The strong points
Vegan food
Hotel reply, General Manager, on 2020-01-27
Hello Allana: Thank you very much for letting us know your comment on the site, for us it is a pleasure. Thank you for recognizing all our staff, who strives for everything. Thank you for your personal recommendation and for future visitors ... We recommend that you follow us on our social networks so that you feel a little closer to us.

Small compact and cute

, Mississauga, ON
2020-01-20
810
small and compact but cute resort
Review of Melia Cayo Guillermo
Reviewed yesterday

we had good luck with the property our room was with great view hot water and always clean . we loved the service in all buffer and restaurants. It had basic drinks and plenty of them .Shows were good too. had bikes to rent we did some fishing on the breach on the pier visited Pilar beach and did a day in the melia cayo coco too . in general great compact place to enjoy if i take away the strong winds but that is the winter there right now and pretty normal they said we thanks the management and staff of the resort for providing their best .
Date of stay: January 2020 [Details]
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The strong points
many
The weak points
too windy
Hotel reply, General Manager, on 2020-01-22
Hello Tita: Fist all, thank you very much for your kind comment. We like that our clients feel good in our hotel... because you are part of the great family that is Melia Guillermo. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Thank you for choosing us ones and once againg and we appreciate the recommendation to future visitors and friends. We hope to see you soon on your next vacation, in this your home, Melia Cayo Guillermo, always it's a pleasure to have clients and friends like you.

Cuba

, Toronto, ON
2019-12-29
Super hotel passer une belle semaine on a pas deau chaude la plage est magnifique beaucoup de soleil le personelle est super il ny avais vraiment pas beaucoup de monde par contre [Details]
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Hotel reply, General Manager, on 2020-01-22
Cher Amelie: Merci pour vos commentaires. Nous sommes heureux de savoir que vous avez apprécié nos services et nos installations. Pour toute l'équipe, c'est un plaisir de travailler pour les clients qui nous rendent visite et de toujours fournir les meilleurs services avec le plus grand confort disponible. Nous espérons que vous nous rendrez visite la prochaine fois et que vous profiterez de cette destination merveilleuse et de votre nouveau paradis à Cayo Guillermo.

Love,Love,Love

, Toronto, ON
2019-12-25
Google
100%
en / 24 Dec 2019
My husband and I travelled with Air...
Olga Svenitza
Detalle de las Opiniones
My husband and I travelled with Air Transat, on December 12th, 2019. When we arrived at Melia Cayo Guillermo it was about 9:30 pm Wow !!. I was so impressed with the beautiful surroundings. Check -in was quick. We took our luggage and went to the buffet. The buffet area was so nice. When we made our way to the 3rd floor to our room, we slowly opened the door... what would we find... YES !! The happy dance began !! The room was excellent !! King size bed, top floor, ocean view, perfect !! The bed had a canopy, and was exceptionally decorated. Comfy beyond words !!! Happiness begins. The food was great for breakfast, lunch, or dinner. There is a great variety for every palate. .The coffee bar off of the lobby is excellent !! The area in front of the coffee bar is beautiful !! Local musicians entertained in the evening. White night was exciting. Ala cartes were good. The walkway to the beach is romantic. The pier is amazing with palapas and sunbeds. The beach is the best. White sand. FUN !! Melia Cayo Guillermo is the most amazing, beautiful, romantic, resort ever. Sometimes, I would feel like I was in Europe, perhaps, Paris or Greece. I loved my surroundings. I was in awe of the beauty and the tranquility. I loved sitting in the health bar and staring out into the ocean. I loved walking around the resort and always discovering something new. Carlos, the Director of the resort, is wonderful. Melia Cayo Guillermo was beyond my expectations. Love,,love,,love you !!! Olga and Bruce

Google
40%
/ 24 Dec 2019
UNTITLED
Lars Burkhardt

Google
40%
en / 23 Dec 2019
Water and air conditioner issues. Poor...
Dr. Juan Carlos García Alonso
Detalle de las Opiniones
Water and air conditioner issues. Poor drinks quality. Food was ok though.

TripAdvisor
100%
en / 23 Dec 2019
Love, love,love, Melia Cayo Guillermo !!!
olgaandbrucecanada
Detalle de las Opiniones
My husband and I travelled with Air Transat, on December 12th, 2019. When we arrived at Melia Cayo Guillermo it was about 9:30 pm Wow !!. I was so impressed with the beautiful surroundings. Check -in was quick. We took our luggage and went to the buffet. The buffet area was so nice. When we made our way to the 3rd floor to our room, we slowly opened the door... what would we find... YES !! The happy dance began !! The room was excellent !! King size bed, top floor, ocean view, perfect !! The bed had a canopy, and was exceptionally decorated. Comfy beyond words !!! Happiness begins. The food was great for breakfast, lunch, or dinner. There is a great variety for every palate. .The coffee bar off of the lobby is excellent !! The area in front of the coffee bar is beautiful !! Local musicians entertained in the evening. White night was exciting. Ala cartes were good. The walkway to the beach is romantic. The pier is amazing with palapas and sunbeds. The beach is the best. White sand. FUN !! Melia Cayo Guillermo is the most amazing, beautiful, romantic, resort ever. Sometimes, I would feel like I was in Europe, perhaps, Paris or Greece. I loved my surroundings. I was in awe of the beauty and the tranquility. I loved sitting in the health bar and staring out into the ocean. I loved walking around the resort and always discovering something new. Carlos, the Director of the resort, is wonderful. Melia Cayo Guillermo was beyond my expectations. Love,,love,,love you !!! [Details]
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Hotel reply, General Manager, on 2020-01-22
Hello: Fist all, thank you very much for your kind comment. We like that our clients feel good in our hotel... because you are part of the great family that is Melia Guillermo. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Thank you for choosing us ones and once againg and we appreciate the recommendation to future visitors and friends. We hope to see you soon on your next vacation, in this your home, Melia Cayo Guillermo, always it's a pleasure to have clients and friends like you. We will be waiting for you!!! Best regards Carlos Martínez-Almoyna Jensen Director general / General Manager

Guillermo

, Toronto, ON
2019-12-14
La plage était magnifique,la nourriture est très bonne chaude et variée. 
Les restaurants à la carte, très très bons. Le personnel courtois et sympathiques,le point fort de ce ressort est la qualité de ses employés.Je le recommande à tous. [Details]
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Hotel reply, General Manager, on 2020-01-22
Cher Tb: Merci pour votre commentaire. Pour nous, c'est une satisfaction que nos clients se sentent chez eux et trouvent dans notre hôtel les espaces pour leur plus grand plaisir. Merci de reconnaître les efforts et le travail de notre personnel, en particulier de notre équipe d'animation, il nous fait plaisir de vous servir.

Melia Guilermo

, Québec, QC
2019-12-08
Vacance dernière minute, super semaine du 8 au 15 novembre.
Rien a dire de négatif sur cet hotel. Un service à la clientèle rapide et courtois.
La mer et la plage sont tout simplement magnifiques. Le lobby présente tous les soirs des spectacles musicaux. [Details]
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Hotel reply, General Manager, on 2019-12-12
Cher Caron: C'est un plaisir pour vous de savoir que notre hôtel a été à votre goût. Nous apprécions vos commentaires. Nous apprécions énormément les améliorations que nous avons améliorées à votre goût. Votre avis est important pour que nous puissions continuer à améliorer nos services. Nous souhaitons que l'hôtel apprécie les excellentes vacances. Bon à savoir qui est également satisfait de nos installations et services de personnel, les professionnels et l'expérience dans leur travail. Nous espérons vous voir ici dans un avenir pas trop lointain, pour vous faire vivre de nombreuses autres expériences. Avec nos meilleures salutations.

Super!

, Québec, QC
2019-12-08
Nous avons été au Melia du 21 au 28 novembre dernier.
Très bon mojitos! Nous avons très bien manger toute la semaine et il n'a manqué de rien, musique et spectacle varié le soir,excellent service à tous les points de vue. Le manager très présent. [Details]
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Hotel reply, General Manager, on 2019-12-12
Cher Chloe: Merci pour vos commentaires. Nous sommes heureux de savoir que vous avez apprécié nos services et nos installations. Pour toute l'équipe, c'est un plaisir de travailler pour les clients qui nous rendent visite et de toujours fournir les meilleurs services avec le plus grand confort disponible. Nous espérons que vous nous rendrez visite la prochaine fois et que vous profiterez de cette destination merveilleuse et de votre nouveau paradis à Cayo Guillermo. À bientôt! Salutations

Amazing week!

, Toronto, ON
2019-11-24
It was my second time at the Melia Cayo Guillermo but my first time solo. I was afraid to go on my own. Afraid to be bored. My God was I wrong! I rediscovered the hotel but especially the staff. Adianis, Noelito, Edel... Just to name a fiew. And the incredible manager Carlos who's always on site and can answer any questions you throw at him. Will go back again (have plans to take the scuba diving course) because they're like family now. See you all soon! [Details]
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Hotel reply, General Manager, on 2019-12-12
Hello Nathi: Thank you very much for your kind comment.Thank you for choosing us and we appreciate the recommendation to future visitors and friends. We like that our clients feel good in our hotel... because you are part of the great family that is Melia Guillermo. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. See you soon !! Best Regards

Fabulous vacation at Melia Cayo Guillermo

, St. Thomas, ON
2019-11-17
We had a great time in Cuba at the Melia Cayo Guillermo!!! The staff is fantastic and does whatever they can to make sure your vacation is the best! With the shortages that Cuba is experiencing at this moment you really don't notice it much!! By the end of our week there was some repeated dishes at the buffet and they ran out of some mix one day but by the next day they had supplies delivered!! The manager Carlos is out and mingling with ALL the guest and try's to fix any issues! The Cuban people truly appreciate you coming to Cuba and want to make sure you return!! The beach is fabulous and the sand is soft!! Water is so clear and enjoyable for swimming! My husband enjoyed a few days of deep sea fishing and had great success! Freddie from the Melia staff will help organize your fishing adventures!! Barbara st the pool bar is definitely one to know she is an angel!!
Go to the Melia Cayo Guillermo you'll feel right at home and enjoy your week away!! [Details]
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Certified
Hotel reply, General Manager, on 2019-12-12
Hello Deborah Hill: Thanks for your comments. He does not know how proud makes us feel about our team and our staff with his comment. For the whole team it is a pleasure to work for the clients who visit us and always provide the best services with the greatest comfort available. Our recommendation and that comes from very close, is to visit us next time and enjoy this wonderful and paradisaical destination. See you!! Best Regards

MCG LOOKING GOOD!

, Bowmanville, ON
2019-11-04
Upon my travel to this small piece of paradise in Cuba. We traveled here with a group of 19 on Oct 18th for one week.
Was a great week by all. The hotel was very inviting from the arrival at the front lobby. The staff was very pleasant an ensuring your vacation stared off with a bang. Also offering WIFI in main lobby or pool area. For a small cost of $ 1.00 CUC per hour.

The Front desk manager ( Livan ) and the General manager ( Carlos ) was present in all of our stay at the hotel. Going the extra mile to make sure our vacation was creating a pleasant stay and helping create memories for everyone to take home.

There was a 24 hr lobby bar and 24 hr pool and snack bar. Always food and drinks. Most days buffet lunch and dinner with a great selection. An awesome Beach bar and grill. Serving drinks and great Cuban food. There was a Cuban lunch one day at the beach . Serving great food over a fire pit. A dinner and a show at pool side one evening. Special dinners or Lunch upon your request.

The Rooms were clean and convenient to Lobby, pool and activities. Plenty of gardens. Warm and inviting property.

The pool and beach. The main pool recently reopened and resurfaced pool bottom. Clean and offering activities through the day for all ages. The beach!! Wide sandy clean and great swimability. The pier amazing. Long pier for snorkeling, fishing and swimming. Seconds from pool area.

Entertainment every evening in the main lobby or main stage.. Something for all.

Excursions desk in front lobby offering daily activities near by. Also upon request Taxis to take you to the beach or town.

Overall I would Highly recommend this property if your plan is for Sun, Beach, drinks and great Cuban people.. [Details]
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Hotel reply, General Manager, on 2019-12-12
Hello Steven Davidson: Fist all, Thank you very much for your kind comment. we like that the clients feel good in our hotel and more ... because now you are part of the great family that is Melia Guillermo. We are pleased to know that you feel satisfied with our facilities and services, and also enjoyed the attention of our staff, who do everything possible to make you happy with professionalism and experience. Thank you once again for recognizing our staff we will let they know your opinions and Thank you for choosing us and we appreciate the recommendation to future visitors and friends. Follow us on our social networks and you will feel a little closer to us. We hope to see you soon Best Regards...

Amazing week!

, Toronto, ON
2019-11-03
I recently visited Cayo Guillermo in Cuba. Loved the Pasarela Hemingway,the beach and the staff.Good service and restaurant as normal as all times I visited cuba.
I will recommend this hotel to all my friends, good value price. [Details]
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Hotel reply, General Manager, on 2019-12-12
Hello Stevenigen: Primarily, thank you for your comment on this site, they have an additional importance for us because we value your opinions to improve our installation. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Thank you for choosing us and we hope to see you soon on your next vacation, in this your new home, Melia Cayo Guillermo. Thanks for your personal recommendation!!! Follow us on our social networks and you will feel a little closer to us. Best regards

Melia Guilermo

, Ottawa, ON
2019-09-28
Je n'ai pas été déçue de ce resort! La plage est longue et magnifique. Le personnel est un gros . Bravo à l'équipe d'animation qui est au top et au barman de l'hôtel. J'y retournerais sans aucun doute [Details]
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Hotel reply, General Manager, on 2019-12-12
Hello Jonnie: C'est un plaisir pour vous de savoir que notre hôtel a été à votre goût. Nous apprécions vos commentaires. Bon à savoir q vouz est également satisfait de nos installations et services de personnel, les professionnels et l'expérience dans leur travail. Nous espérons vous voir ici dans un avenir pas trop lointain, pour vous faire vivre de nombreuses autres expériences, dans cette deuxième maison de Melia Cayo Guillermo Avec nos meilleures salutations.

3rd time

, Toronto, ON
2019-09-19
Another vacation in Melia Guillermo! My favorite spot there on a pier and eat with kiki at ranchon. Room cleans and good service. Some of the staff remember me from my previous visits, and I like it. 
Catamaran and others nautique sports are free. Others hotels you have to pay. You do not have to take a bus to go to the beach like some big hotels and the beach it's available to people with difficulty to walk. 
Thanks for everything and we will come back! [Details]
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Hotel reply, General Manager, on 2019-12-12
Hello kim: Thank you very much for your kind comment. We like that our clients feel good in our hotel... because you are part of the great family that is Melia Guillermo. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Thank you for choosing us and we appreciate the recommendation to future visitors and friends. Follow us on our social networks and you will feel a little closer to us. We hope to see you soon here, to enjoy a wonderful beach and again have an excellent time. We hope to see you soon on your next vacation, in this your home, Melia Cayo Guillermo. We will be waiting for you!!! Best regards

Best Hotel in Cayo Coco

, Toronto, ON
2019-09-15
Second time in this hotel and we will come back for sure. Best location so far Cuba, and I have in Varadero and Holguing too.
Spectacular gardens beach and pier. Staff is so nice,good service and the food you know...is cuba,always find something to eat.Rooms dated but clean, our maid was nice :) . The entertaiment staff always willing to make you happy. Thank you very much!! [Details]
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Hotel reply, General Manager, on 2019-12-12
Hello Susanfaent: Fist all, thank you very much for your kind comment. We like that our clients feel good in our hotel... because you are part of the great family that is Melia Guillermo. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Thank you for choosing us and we appreciate the recommendation to future visitors and friends. We will be waiting for you!!! Best regards

Melia Cayo Guillermo

, Toronto, ON
2019-07-19
Relaxing family vacation [Details]
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The strong points
Beach
Certified
Hotel reply, General Manager, on 2019-09-12
Hello Boris Kaganovsky: Thank you very much for your comment, we hope to you return soon to Melia Cayo Guillermo. Thanks for choosing us.. Best Regards!!

Brunstein

, Toronto, ON
2019-06-30
Another visit at Melia Guillermo. Still like this resort a lot. Something about this place makes me come here every year. Maybe because it's not to big as other resorts, everything close. Morning espresso cafe,buffet restaurant, beach and my favorite, long pier. Spending a lot of time on this pier, jumping and swimming around. Even cleaning pier from fish guts fishermen leave behind don't make me upset to much. Biggest Thanks to GM Carlos, everything getting better here,since he started taking care of this place. Hoping to back here soon!! [Details]
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The strong points
Staff
Hotel reply, General Manager, on 2019-09-12
Hello Stevj: thank you very much for your kind comment. We like that our clients feel good in our hotel... because now you are part of the great family that is Melia Guillermo. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Thank you for choosing us and we appreciate the recommendation to future visitors and friends. Best regards

Great all around

, Toronto, ON
2019-06-16
Stayed for a week beginning of may, and we both had a fabulous time. Hotel was perfect, staff were very helpful and friendly. Never been in a hotel that has so many staff cleaning. Hotel was spotless, food was great, lots to choose from even for me who is a fussy eater. Room was huge and again spotless. The beach was the most beautiful beach I have ever seen. Very relaxing. The restaurants very great as well. Definitely a 10 out of 10 for us [Details]
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Hotel reply, General Manager, on 2019-09-12
Hello Fmantonini: Thank you very much for your kind comment. we like that the clients feel good in our hotel and more ... because now you are part of the great family that is Melia Guillermo. Thank you once again for recognizing our staff we will let they know your opinions and Thank you for choosing us and we appreciate the recommendation to future visitors and friends. Follow us on our social networks and you will feel a little closer to us. We hope to see you soon Best Regards...

A wk of Snorkling Paradise

, Toronto, ON
2019-05-27
Overall it's not a bad hotel, most likely I will go back only for the pier fishing & snorkeling. All stuff are very/ super friendly. I love Cuba [Details]
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The strong points
Love the long wooden Pier for fishing, best beaches watch on the tall wooden tower. Also best Snorkeling just steps away from the Hotel.
The weak points
Run down individual unit washroom, was old & not enough water pressure in the morning hour & also no warm enough hot water for shower. Bed sheet & towels with stained. Very long journey from the airport lots of mosquito.
Certified
Hotel reply, General Manager, on 2019-09-12
Hello Anthony Tey: Thank you very much for your comment, it is a pleasure to know that our customers feel satisfied with our services and facilities. It is gratifying to serve you, to receive you upon their arrival and to know them, because our goal is to make them feel comfortable while enjoying a spectacular vacation. Thank you once again for recognizing our staff Best regards...

Amazing Staff

, Toronto, ON
2019-05-09
They have the most friendly and helpful, entertainment staff in this resort I have ever been too. Shout out to Amel and Abel! My experience would not be as good with out these two. The beach is unreal and can't wait to return!!! [Details]
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Hotel reply, General Manager, on 2019-09-12
Hello zoe: Fist all, Thank you very much for your kind comment. we like that the clients feel good in our hotel and more ... because now you are part of the great family that is Melia Guillermo. Thank youfor recognizing our staff we will let they know your opinions and Thank you for choosing us and we appreciate the recommendation to future visitors and friends. Follow us on our social networks and you will feel a little closer to us. We hope to see you soon Best Regards...

Relaxing and funny

, Ottawa, ON
2019-05-08
Love this resort! The food was out standing ,service was great and the beach was a Wow . Cant wait to go back ! All the other resorts in cuba should learn the way resorts should be run from this resort is run.
Entertainers were always trying to get us involved, but we were lazy!! Always enjoyed a visit from Sally and the other entertainers.
In summary, the staff, food, beach and accommodations are excellent for a relaxing holiday.
We will be back
Excellent Animation and service [Details]
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Hotel reply, General Manager, on 2019-09-12
Hello Sara: Primarily, thank you for your comment on this site, they have an additional importance for us because we value your opinions to improve our installation. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Thank you for choosing us....Best regards

Great week at Melia Cayi Guillermo

, Brossard, QC
2019-05-06
We were there from April 29th to May 4th and had a great relaxing week. Small quiet resort with amazing staff and Manager Carlos is everywhere making sure all is good. Super clean resort, nice beach, some updating is required but overall great place, we loved it! [Details]
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The strong points
Beautiful beach with lots of space, always chairs available, the peer in simply gorgeous. The staff is honestly amazing everywhere on the resort. The resort and bathrooms are impeccably clean! Food was good and varied compared to what I am used to.
The weak points
We did not have hot water during the whole week. Hotel rooms desperately in need of some updating (door handle fell off a couple of times, patio door does not lock, bathtub was flaking, etc). Resort sometimes ran out of many types of alcohol.
Certified
Hotel reply, General Manager, on 2019-09-12
Hello Sonia Brandshaw: Fist all, Thank you very much for your kind comment. we like that the clients feel good in our hotel and more ... because now you are part of the great family that is Melia Guillermo. We are pleased to know that you feel satisfied with our facilities and services, and also enjoyed the attention of our staff, who do everything possible to make you happy with professionalism and experience. We hope to see you soon Best Regards...

My first and only love

, Barrie, ON
2019-05-01
My first trip to Cuba and I was blessed to stay at the MCG. Everything about this resort was more than I expected. Fell in complete love with Cuba and its people! Been back 6 times and always fall more in love. [Details]
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The strong points
People Resort Beach Everything
The weak points
Havent found one yet.
Hotel reply, General Manager, on 2019-09-12
Hello Nellie Cordeiro: Thank you very much for your kind comment. I like that the clients feel good in our hotel and more ... because now you are part of the great family that is Melia Guillermo. We are pleased to know that you feel satisfied with our facilities and services, and also enjoyed the attention of our staff, who do everything possible to make you happy with professionalism and experience. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. See you soon !

Opend Mind!good value!

, Québec, QC
2019-04-25
Rooms are large with nice big balconies and we got our fridge refilled with water and other cold drinks. The cleaning staff always left our room spotless. The air conditioner worked great, we had no problem sleeping. No one could possibly go hungry here. There was plenty of choice. We had some great meals. The buffet was repetitive if you decided to sample everything every day, but there was ample variety. The food is fresh, organic and good. The cakes were better than any we'd had previously in Cuba. [Details]
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Hotel reply, General Manager, on 2019-09-12
Hello Bcha: Fist all, thank you very much for your kind comment.Thank you for choosing us and we appreciate the recommendation to future visitors and friends. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Regards!!!
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