Gran Muthu Rainbow Cayo Guillermo

Gran Muthu Rainbow Cayo Guillermo
4.694.694.694.694.69
4.69 based on 170 reviews
#1 of 21 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco
Rated 4.5 stars
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MGM Gran Muthu Rainbow: Our home away from home!

, Peterborough, ON
2023-09-19
MGM Gran Muthu Rainbow... WOW

From the moment we stepped off the bus, we knew we were going to have an amazing week. The resort was beautiful and the staff were welcoming and friendly. We hadn't had much sleep (awake for 30 hours) and we were a bit grumpy and tired. But as soon as we walked up to the front desk, our moods changed. We were greeted with such excitement and big smiles, how can you not be in a good mood after that.

As soon as we started exploring and enjoying what this beautiful resort had to offer, we became part of the family. The staff didn't just serve you and move on, they stopped and chatted, took time to actually build a repor and learn our names. At some points we actually had staff sit with us and have a full conversation (when they weren't busy doing their job of course.) You couldn't pass a staff member without getting a smile and a friendly greeting.

If the amazing staff wasn't enough, the resort and grounds definitely exceeded expectations. The lobby was big and open, with an enclosed airconditioned bar, which became a fantastic place to cool down and relax without having to sit in your room. The pool was MASSIVE and had 2 sections, one for the party people, and one for the more relaxed swimmers. However it was separated in a way that you still felt included in everything going on. The property including gardens and buildings was breath taking and always being maintained. The beaches (yes I said beachES plural) were beautiful and we definitely took advantage of both. The main swimming beach was huge and sandy, there were tons of huts with lounge chairs, a bar, and an area to rent boats. The smaller Rocky non-swimming beach also had chairs and umbrellas, it was perfect to relax.

The food was typical Cuban resort food, however we were excited to see many more potatoe options than our previous trip to another resort. THEY EVEN HAD FRIES!

We absolutely loved our stay at this beautiful resort, and felt so welcome and comfortable the entire time. This is the first vacation where my husband and I felt we could actually be ourselves without fear of judgment. And yes, straight people are allowed [Details]
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The strong points
Amazing staff Beautiful rooms Entertainment nightly Amazing pool and beaches
Hotel reply, PR/Marketing, on 2023-09-21
Good morning dear Jordan: We are very grateful to you for sharing this wonderful review. Happy to know you had a fantastic time, and were able to enjoy and make beautiful memories. We work tirelessly to ensure all our guests have a fabulous vacation and keep coming back for more and better experiences. Hope to see you again very soon!!! Warm regards

Lovely resort

, York, ON
2023-09-19
Cuba is an incomparable place and should not be likened to other countries or resorts in regions that do not have embargo restrictions. It is the safest place in the entire Caribbean. If you have never been to Cuba then do yourself a favor and read up on the history of this wonderful country to appreciate the diversity, beauty and also the challenges in this tropical utopia that is both culturally unique and authentic. I am always stunned to meet people who know nothing about the place they are visiting. I am a seasoned Cuba traveler who goes several times per year and I have done so for many years and I focus particularly on the Cayo Guillermo and Cayo Coco areas. I would like to preempt my review by noting that September is the low season (also Hurricane time), so very good prices, but the resort had maybe 25% occupancy as do most other resorts during that time. This meant that although everything was functioning, such as shows, etc. it was scaled down to reflect the season we are in. The GMR property is a small very cozy resort with 248 rooms, 1 pool (two sections), 7 restaurants and 5 bars. The resort is a fairly new development and everything is beautifully done. We loved the endless rows of colorful pillows in the main lobby. The courtesy shower, last day, was extremely nice and like everything everywhere very clean. This was one of the nicer places we have had the pleasure of staying. The layout of the resort is unusual as it is much longer than wide and it gives it certain elegance (see pool). We had the buffet open on some days and on other days one a la carte for everyone. The food was okay and I found something I liked every time. I do not like the a la carte concept because the portions are too small. Fortunately, the outdoor snack bar makes a decent fries, ham and cheese grilled sandwich. 24/7. The selection (low season) was a bit sparse, except for Friday when they pulled out all the stops at the buffet and it was delicious with a pork dish that deserved many stars. The entire place had this relaxed vibe about it and everyone from staff to other guests were lovely. The GMR has two beaches that are completely different concepts. The first smaller beach has a nature protected area in front of it and lots of rocks so it is tanning only. The larger white sand beach is spectacular and filled with wild life (pelicans, swarms of small herring, sea creatures, etc.) and really beautiful clear ocean water. I took a dip in the pool simply because of the shape, but otherwise I never go into pools so I don't comment on them. The closeness of the famous Playa Pilar beach to this resort is another bonus point of course. The room was the nicest by far, best kept, everything worked perfectly, shower was really hot, AC very cold, etc. room we have ever had. Junior Suite Ocean View. Spectacular. My favorite accommodation so far in all of Cuba! Nice to have new safe battery and a safe that works flawlessly. To my complete surprise, after so many adventures at many resorts, the WIFI worked all over the place at GMR and the signal was good. We loved it. As mentioned it was low season so I did not expect a lot of bars being open and it was only two, but it was 24/7 so just the walk and the mosquitoes. YES THOSE GUYS! It is what it is and I take spray, always, with decent results. However, I accept that I get wet in water and that those little winged devils are there always. The shows were very different than most other resort shows we have seen and some of the masks, costumes, routines were quite fantastic. I must comment on the massage huts that rise over the horizon. Some nearby resorts offer a spa experience that includes a massage, but you cannot get it alone so it is expensive. At the GMR they offer a dozen different massage packages and the price was good and the massage was amazing. We went for several of these needless to say. It was nice to be at a resort that doesn't do 99% salsa music only. All of the staff exemplified what all Canadians know about Cuban people, that they are simply awesome. The only thing that was a little annoying was that there was no place to enjoy a Cuban cigar in a safe bar, rather only outside where the little blood suckers were waiting. We escaped to the cigar bar at a nearby resort. We loved the GMR and will certainly be returning. We would like thank Yenia Rodriguez Batista and her endless electric energy for always making everything happen. YOU ROCK! Check out her husband Yoelvis Leon classic car cab service. IT ROCKS! [Details]
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The strong points
layout, beach, beautiful rooms, everything worked, lots of towels, OMG mini bar first time I see this in 4 years, clean, safe, gorgeous beach
The weak points
low season so food selection, bar selection and number of restaurents all reduced, but that was expected... hey let me smoke somewhere (it's Cuba lol) away from the Mosquitoes.
Hotel reply, PR/Marketing, on 2023-09-21
Good morning dear Laszlo: We are thrilled to read about the wonderful time you spent with us. Extremely grateful you chose us for your vacations. We can assure you we put our hearts and best efforts to be better everyday, so each visit is more amazing than the previous one. We will make sure to let our staff know about your comments, they will be very happy to know their hard work is absolutely worth it, as our main objective is to ensure all our customers have a fabulous vacations and keep choosing us. Looking forward to your next visit. Warm regards

A perfect two week vacation in paradise

, Toronto, ON
2023-09-18
This was our second visit and we are so glad we decided to book for two weeks this time...we could have easily enjoyed an additional two more! We had our same swim-out suite in the bungalows, which is perfect for us as we like to unwind early morning, before dinner, and again before bedtime. Nothing like a quiet, relaxing swim right outside our patio doors. The cleaning staff were amazing and fluctuated through the week; regardless of who we had, our room was always spotless. The suite butlers are incredible - Liubel and Twin started our trip but were called away halfway through, and Yenia and Yoa picked up the duties for the second half. You could not ask for better service or friendlier staff. We are happy to call them all friends. Liubel greeted us on arrival and had prepared our suite in advance. Yenia and Yoa checked in every morning and refreshed our beach towels every evening. Yenia specifically really went out of her way to make sure we were well taken care of. All ensured we had everything and more that we wanted or needed, including what became a 4pm ritual of Spanish coffees and mimosas at our pool. Yenia even brought us fresh avocado from a tree at her house - it was extraordinary and we're not sure how to accept the supermarket avocados in Canada now. LOL
Bar service is amazing. They will make you whatever you want so if you see the liquor just coach them through your favourite drinks. Always ask! Everyone is helpful and accommodating. I drank dirty martinis and negronis every night. The lobby bartenders are incredible people...Joa and Osmary, we will miss you both! At the snack bar by the pool, Pedro and Darius/Dariel (sp?) are now like family...and Leo at the beach bar!
The waitstaff at the buffet and restaurants, again, are all incredible. Duagned and numerous señoras kept our water and wine glasses full, and Hondo (sp?) at the buffet grill greeted us everyday. The food is fresh and excellent quality, and there is always something to eat. There is saying about not going to Cuba for the food, which holds true if you are expecting a North American buffet or variety. But we've been to other Cuban resorts and can definitely say that this one has, by far, the best food. Relax your entitlement and appreciate supply chain issues and you will not be disappointed.
The nightly shows are the best we've seen at any resort. The team's singing and dancing abilities are outstanding. Yorlandys is so kind and endearing, and the guy can perform like a professional.
Lastly, Marlis in the management office is fantastic to deal with, and Jorden simply makes the resort what it is. Jorden ensures that everyone is having a good time, organizes the best special events, including an incredible gathering for return guests, and makes the resort feel like home. Bring him chocolate - he deserves all he can get. The Rainbow would not be the Rainbow without Jorden.
We also met some wonderful guests that are now friends! Lots of great people go to this resort from all walks of life.
Finally, TIP! Bring lots of Canadian fives and US ones and be generous to these lovely folks. Living in Cuba isn't easy but you would never know it from the smiles and humour all these folks exude. We can't wait to go back in February for our third trip. [Details]
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The strong points
The staff, swim-out suites, beach, and entertainment
Hotel reply, PR/Marketing, on 2023-09-20
Good morning dear John: We would like to let you know how grateful we are for your review. Thank you for taking your time to share your experience with us and the world. All our staff thanks you for your kind words of appreciation, and cannot wait to see you on your next visit. Warm regards

Home away from home

, Hamilton, ON
2023-09-17
I had such an amazing time at this resort. The resort itself is beautiful, right beside the ocean with a gorgeous pool. The rooms were stunning, my friend and I opted for an oceanview which overlooked the pool as well and it was absolutely stunning.

Volleyball competitions, the high energy evening shows, and bartenders crafting cocktails with flair - there was never a dull moment.

The best part of this resort by far though was the staff. The Animation Team, Performers, bartenders, and more. They were so friendly and I had the opportunity to make genuine connections with them.

I miss them all.

If you're going in off season, expect some humidity and bring some bug spray for Mosquitoes. [Details]
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The strong points
Comfortable rooms, friendly staff, entertainment.
The weak points
The beach closest to the pool is a bit rocky, but there is another beach which isn't just a little further away.
Hotel reply, PR/Marketing, on 2023-09-20
Good morning dear Ricky: On behalf of our entire team, we want to thank you for taking your time to write this fantastic review. The main objective of our staff and management is to provide an environment of enjoyment, acceptance and love, and we are grateful you chose us and had a wonderful time. See you soon on your next visit. Warm regards

Home Away From Home

, Peterborough, ON
2023-09-15
To start this review I want to first start by answering a common question. STRAIGHT couples are so WELCOME. Its about love, entertainment and vacation. If you like drag shows, cuban dancers and LGBT partying you will welcomed and will enjoy your stay

What an amzing home away from home.
I would love to take a moment to review my experience from this week now that i am home relaxing from all our travels.

Resort Property: The property is so amazing. There is 3 different ocean spots

Sandy beach is stunning. They have a deck path to the beach. At the beach bar you have patio seating to enjoy the sun with a drink. There is ALOT of beach chairs and umbrellas for shade. Even in the busy season there will be one available for you.
On your way back from the beach there is a shower on the path to wash off all the sand. Let me tell you that is AMAZING because flip lops and sand dont mix comfortably. Lol
Be prepared for possible seaweed in the water and choppy like conditions. Nothing the resort can control. They do very well cleaning up the shore line. The week we were there we witnessed twice the tractor cleaning up the beach.

Rocky side of the ocean(No swim)
Second beautiful water front experience is the rocky side of the resort. They have chairs and umbrellas set up, it also has a sanded area. Amazing spot to prop yourself up and read a book with the sound of the waves and wonderful breeze.

Third the massage huts. They are built up on the rocky land between the two spots mentioned above. During the massage operating hours you can hang out up there before your massage. Lounge chairs, sun chairs and showers are all available while you relax and wait. After massage staff have left from my understanding you are welcome to wonder around and check out the ocean views. This was our best spot to watch the cruise ships sail by.

More about the property is the gardens. They are very well maintained. You see gardeners out during the day cleaning up, trimming and cutting grass.

If you are worried about space to sit or lounge dont worry one bit. There is SOOO many places to sit, lounge, nap. The pool is the main focus for lounging and bedding. There are seats everywhere for when you just want some quiet time and enjoy the sun. We got water logged by day 4 the seating around the lobby and snack bar were a hit for us.

The lobby is stunning. So many options with comfortable couches and chairs. My favorite stop was a chair close to the patio doors the breeze was constant and well needed for September.
The lobby bar is AIR CONDITIONED like very air conditioned. This is the place you need to stop in to cool down. Same comfortable couches and dinner like tables. This was our comfort place to cool down with a cappuccino. (Mmmmm the coffee)
The rooms are great. Cleaned very well. They really capture a great view in every room. We stayed in the ocean view suit and OHHMERRRGOD its beautiful. Bath tub and shower, balcony, with amazing view.
In room fridge was topped up with beer, cuban pop, and a bottle of water every day. A little tip regarding housekeeping. If you get to see the housekeeper before you leave your room ask for fresh sheets or towels. I noticed when each time i have travelled to cuba they tidy everything up like refold and make the bed with the same stuff. Of course it makes complete sense when people are there 7 days but a simple ask goes a long way when you end up having sand on the sheets or towel a bit damp folded. Over all the resort and rooms are so clean.

Dining:
There is one main buffet (at least during my low season visit) you have breakfast and lunch in the same main buffet. They have a great selection of foods and deserts. Very clean stations and tables. Both breakfast and lunch have seperate stations for eggs, pancakes--pasta, stir-fry. During our stay all dinners were ala carte. The restaurants are beautiful, tidy and entertaining.

Lets move on to staff. This is NOT an exaggeration, "You Are Family". You are so welcomed, Every staff member weather they are helping you, serving you or just walking by they say hello(hola) with a smile.
I would like to take a second to recognize the staff who really made an impact during our stay.

Entertainment.

Chenel- Welcomes you with a smile and so joyful. You can feel the love she has for her job and her guests. The second you get to know Chenel you will have a sister for life. Thank you Chenel for being you!!!!! We have gained a new sister for life and its not goodbye its seen you soon. [Details]
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The strong points
I want to first start by answering a common question. STRAIGHT couples are so WELCOME. Its about love, entertainment and vacation. If you like drag shows, cuban dancers and LGBT partying you will welcomed and will enjoy your stay
Hotel reply, PR/Marketing, on 2023-09-20
Good morning dear Matthew: We are extremely happy to read about your wonderful vacations in our resort. We appreciate you taking your time to write this beautiful review. On behalf of all the staff and management, we thank you and your husband for choosing our resort for spending your vacations. Looking forward to your next visit. Warm regards

Très belle expérience!

, Québec, QC
2023-09-11
Le personnel est très gentil et accommodant. L'hôtel est très propre, les chambres sont superbes, et les lits confortables.

La plage est jolie également. Le personnel se rend jusqu'à nos chaises longues pour prendre nos commandes du bar, et revient nous porter nos boissons. Il y a également des tours de petit catamaran que l'on peut faire ( inclu dans le prix du séjour). Les tips sont quand même les bienvenus! 2 kayaks sont aussi à notre disposition.

Le resort est situé à quelques km de la plage Pillar, qui est une des plus belle plage que j'ai vue. Il y a aussi un restaurant de grosses langoustines hors du site, pas trop loin non plus.

Le resort réserve des spectacles tous les soirs et des partys animés avec de la bonne musique.

Le seul hic est la nourriture, mais j'avoue que j'ai voyagé hors saison. Des clients habitués de l'hôtel m'ont assurés que la nourriture est très bonne habituellement.

Puisque c'est un hôtel LGBTQ friendly, j'y ai vraiment trouvé une ambiance amicale, décontractée et pleine d'ouverture d'esprit. J'y suis allée seule mais je me suis fait pleins de nouveaux amis dès la première journée!
J'y retournerai c'est certain! [Details]
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The strong points
Le personnel, les chambres, l'ambiance générale
The weak points
Nourriture
Sanitary measures (Covid-19)
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Hotel reply, PR/Marketing, on 2023-09-20
Bonjour chère Josée : Merci d'avoir pris le temps de ecrire cette belle avis et de partager votre expérience avec nous et le monde entier. Tout notre personnel vous remercie pour vos aimables mots d'appréciation. L'objectif principal de notre personnel et de notre management est de fournir un environnement de plaisir, d'acceptation et d'amour, pour tous. Nous pouvons vous assurer que notre équipe professionnelle de chefs travaille toujours très dur pour améliorer et fournir le meilleur service à tous nos clients. Notre objectif principal est que vous passiez tous un merveilleux moment, que vous vous sentiez en sécurité et les bienvenus dans toutes nos installations. Nous avons hâte de vous voir lors de votre prochaine visite. Salutations

2nd visit , had a relaxing vacation

, Toronto, ON
2023-08-14
I have stayed at the mgm gran mathu rainbow resort twice at end of July 2022 and 2023. I visit during low tourist season for different reasons, main one is I like it quiet. I rented a room with a walk up pool. The room was very spacious with a big bathroom, living room and bedroom. Felt like an apartment. I had an assigned butler who was very helpful. The walk up pool was equipped with a waterfall which was refreshing as it was very humid and hot. 47 Celsius with humidity. I have a golden tan as I wore sun screen and limited my time in sun to two hours a day. I forgot my insect repellant and was bit by sandflies on the beach on my 6th day. Insect repellant is a must along with sun screen 50 plus level. The staff are very friendly and helpful. Always a smile and a good morning from all staff
As an indigenous Cree 2 spirit man I felt very welcome at this resort and will return again next year with my friend who is trans. She and her partner will rent a walk up pool suite and I hope to have a suite next to them. This place feels like a second home. Hugs to all staff including Yenia and Yorden and Liubel. They were very supportive as I was not invited to my brother's wedding. Yorden went out of his way to arrange a dinner set up for returning guests; this enabled me to meet other guests and mingle. [Details]
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The strong points
Cleanliness of resort Relaxing beach not crowded No sargassm on beach Nightly entertainment Walk up pool Friendly staff
The weak points
Limited dessert menu Limited snack menu at bar
Hotel reply, PR/Marketing, on 2023-08-24
Good morning dear Irwin: On behalf of our entire team, we want to thank you for taking your time to write this fantastic review. The main objective of our staff and management is to provide an environment of enjoyment, acceptance and love, and we are grateful you chose us and had a wonderful time. See you soon on your next visit. Warm regards

3rd time @

, Sault Sainte Marie, ON
2023-08-13
This was my third visit to Gran Muthu Rainbow and my experience was just as great as the last. The entertainment, pool, nature, and staff were the highlights. I look forward to going back for relaxation and fun in the future. Special thanks to Yenia, Osmary, Mariane and the front desk reception/bell boys for the great hospitality. Big thanks to all those working behind the scenes as well to ensure I had a nice stay. Until next time, ti amo ❤️ [Details]
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Hotel reply, PR/Marketing, on 2023-08-15
Good morning dearest Katrina: We would like to let you know how grateful we are for your review. Thank you so much for taking your time to share your experience with us and the rest of the travelers. All our staff thanks you for your kind words of appreciation, and cannot wait to see you on your 4th visit. Thank you for becoming part of the Rainbow family. Hugs

Paradise

, Toronto, ON
2023-08-02
My home away from home! This was my second time here, and definitely not the last. The resort itself is not far from the airport at all, 45 mins-an hour drive including stops at other hotels. Check in both times were a breeze, and I was able to get my room right away. The junior suite is spacious, clean and comfortable. This is a newer resort so the aesthetic is a lot more modern than anywhere else l've ever been. I was here in March of this year, and the hotel was at near full capacity. This time, it was only about 30-40 people staying at the hotel. In March, buffet was open every day for breakfast, lunch, and dinner. You also have a la carte options that you can book when you arrive. This time when I went, we had breakfast most days in the buffet except for one day which was outside. Lunch most of the time in buffet with a couple of times having at the secondary outdoor bar/buffet area. Dinner was in the buffet a few times, a couple of times in one of the a al carte restaurants (no reservation needed) and a couple of times in the outdoor buffet area. I actually enjoyed the change of scenery for all of the meals. The beach is amazing. The pool always had activities during the day. The entertainment team are amazing! Always had things going on whether it be at the pool during the day, or the AMAZING shows at night. The resort staff feel like family, they are extremely friendly and will go above and beyond when they can. I went solo both times, and always end up meeting so many people, and coming back home with a bunch of new friends. Can't wait to be back next year!! [Details]
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Hotel reply, PR/Marketing, on 2023-08-08
Good afternoon dear Bruce: First of all, thank you for choosing our resort for spending your vacations. We are thrilled to read about the wonderful vacations you spent with us, and cannot wait to welcome you again soon. We will for sure let our staff know about your review so they know they're doing a good job. Our main goal is that all our customers have a wonderful time, and we are immensely happy to know we are accomplishing it. See you soon. Warm regards

Third Time at Rainbow

, Pickering, ON
2023-07-29
This is our 3rd time back to Rainbow, and we love it every time we go. Aside from the hotel facilities being great, it's all about the staff and friends we have made. From a hotel perspective, the pictures you see are a true representation of the resort. The rooms are beautiful and kept well. Especially love the huge showers that could fit a small party and the full size tub. I'm 6'2" and can stretch out and soak. The grounds of the hotel are kept well too. We spent most of our time at the beach, since it was so hot and the water in the pool was like bath water during the day, but it was still refreshing for a quick dip or just hanging out. Speaking about the beach, what can you say but amazing. Every morning after breakfast we would head down to the beach and got our same spot every day just to sit and enjoy. To sit and relax with the ocean breeze, and then go in for a dip to come back and just relax again. Our routine was pretty consistent every day. After dinner we would also take a walk around the resort, usually ended up on the deck of the area with the massage huts just to sit in the loungers and watch the sunsets... We went the second week of July, and it was down season so the resort was quite quiet. At the busiest times there may have been only 35-40 guests on the resort. For some this would be a bad thing, but it did not bother us in the least. Because we had been there a year before around the same time, we sort of expected it, and it was good that you always had a spot at the beach or pool, and never an issue finding seats at meal times. Despite the smaller sized crowd, the staff did their best to keep us entertained. The daily activities didn't always happen as planned if noone was around the pool, but the dance team put on a great show each night, followed by music and dancing. Of course the question everyone wants to know about it "what about the food"? My partner and I are not as concerned or as picky as some, so we never had an issue with the food that was available. Yes the buffets may not have had as many choices as busier times, but we never went hungry and never had a problem finding choices and feel satisfied. Breakfasts were great to use the omelet and pancake bar, so you always had choices. For lunch you had the buffet or snack bar options, so again, no issues. The nights that they did the a la carte were some of our favourites. Such thought put into the presentation, and we were quite happy with the options we got and found the food delicious. Another highlight as always was the Cuban Day with the roast pig. One thing we love about being a return guest to Rainbow is the great staff and friends we have met that work on the resort, many of whom we have become friends on social media and keep in touch throughout the times we are not there. There are so many that we can mention, and some we did in previous reviews, however some of the stand outs from this trip include: Leo... our friend at the beach bar... always greeting us with a smile and friendly face. Not only taking care of us when we first got to the beach, but always ensuring we were taken care of while we were at the beach by coming by at regular intervals to see if we needed anything! Osmary... one of our favs.... Osmary is one of the friendliest guys you will ever meet, and greeted us both with a big smile and hello when he say us. Always taking care of at the lobby bar, we always knew we'd get the best drinks, and service whenever he was working. Dariel... another fav ... whether doing his managerial duties or at the bars... he is a class act. Also a big smile and friendly greeting. Making sure to stop and say hi whenever we say each other. I know many on the resort counted him in their top picks of staff! Zurisley... also greeted with a smile and the best service whenever we were in the buffet... Yanet... though we didn't see her until near the end of our trip, we were so happy we got to before we left... we were touched that as soon as she saw us she came over and greeted us with a big hug and welcome back hello. She is always a joy and makes sure we are taken care of Laritza.. another friendly and great server in the a la cartes and buffet. Always there with a smile on her face Jordan... CS Manager Jordan always greets you with a smile and check in to see if everything is going great Paolo... one of the newest additions to the Rainbow team... Paolo started as a CS Manager as well, and on his first day made sure to come over and introduce himself and see whatever he could to make our stay great! He will be a great addition, and look forward to seeing him again when we return Junior... leaving one of the best till last.. Junior was a true highlight of our trip, and we were so happy to get to meet him this trip, as we had only seen him in the halls and said hi in the past. Junior took care of us on this trip by making sure that our room was kept immaculate and stocked up during our stay. It goes without saying that he is great at his job, but he is one of the nicest, sweetest people you will ever meet!! Every day he greeted us with the biggest smile, high five or hug. He made our stay so amazing by starting our day every day with his amazing smile and personality. Anyone who gets to interact with him should count themselves very lucky And though I missed so many people, everyone on this resort made us feel great our whole time there. PROS: - beautiful resort, not overly busy so always easy to find a place to relax and unwind - staff are amazing and do what they can to make your stay great - rooms are amazing... beds are so comfortable - Dance team and Entertainment staff, put on great events to keep you going - the beaches... main beach at the end of the resort and even the smaller beach where you can't swim but an amazing place just to lie on a lounger and relax with the ocean breeze... CONS: - communication... one area that can improve is around communicating where things are being done. One thing that I heard ourselves and other say was that each day was sort of a dinner scavenger hunt, not being sure exactly where dinner was being served (buffet or a la carte).. you sort of just had to walk by and try and find out which was open. Easy fix by better signage... say for the nightly shows.. when it is slower, shows were not at the theatre, so you had to listen to determine if they were in the lobby, outside or by the pool... all of this is easy to fix - sort of along the lines of communication, each time we have went there has been two common events.. the travel partner welcome event and the returning guest dinner... for the travel partner event each time we have come here we sort of found out by fluke that it was happening and where. This time we actually found out that it happened after the fact so did not get to attend. For the return guest dinner, which is not a well known fact that it happens, when were there in December we found out by fluke that it was happening the day of, so we were able to attend... however this time, we were told that it was happening on the Friday on Thursday, however when we hadn't heard anything further by the day of we checked with Customer Service and was told that it was moved to Sunday... again, had we not asked we wouldn't have known, and we were a bit upset since we were leaving on the Saturday so we would miss this, and nothing else was done in it's place for those who continue to return I could go on and on further, but overall we always enjoy our stay here and recommend it to anyone looking for a great vacation. One other point we always like to point out, since I always feel people get the wrong idea about the resort, though it is an LGBT focused resort, all are welcome. There were both straight and queer guests at the resort, and everyone mingles and gets along with anyone. If you are questioning coming thinking you will not be welcomed because you are not part of the LGBT community, think again... make sure to book a trip and experience it for yourself! [Details]
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The strong points
The amazing staff, the beautiful rooms, the amazing beach and pool areas
The weak points
Communications... just have to do a better job at keeping the guests aware of where events are taking place, especially when they change location.
Hotel reply, PR/Marketing, on 2023-08-08
Good afternoon dear Bruce: First of all, thank you for your detailed review. We are very happy to read that you had a wonderful time. Happy as well that you were pleased with the service of our staff, thank you for the beautiful message for each of the staff that provided you with outstanding service. We will certainly let them know about them. We have taken note of your feedback. It is our main objective that you all have a wonderful time and feel safe and welcome all around our facilities. We are waiting for your next visit. Warm regards

What a blast!

, Bromont, QC
2023-07-16
It was low season and not a lot of guests on the resort, but what a blast we had! Best Cuba vacation ever. Met a lot of cool people there and the whole staff is so friendly and welcoming. Leo at the beach bar and Yenia were the best. I never went to the same resort twice, but Gran Muthu Rainbow will see me back soon enough :-) Very modern & clean rooms, no shortage of food ever and entertaining shows every night. [Details]
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The strong points
Welcoming staff, perfect cuban beach
The weak points
Not one to mention ;-)
Hotel reply, PR/Marketing, on 2023-07-19
Good afternoon dear Marty: Thank you for your beautiful review, we are very happy to read you had a wonderful time at our resort. Amazing to know you enjoyed the service of our staff. We are looking forward to seeing you again soon, thank you for choosing us. Warm regards

MAGNIFIQUE!!!!

, Sainte-Foy, QC
2023-07-13
Deuxième visite à ce magnifique endroit!
Nous avons eu un voyage de 10 jours superbe sur toute la ligne!
Une température superbe! Bien que l'hôtel n'avait pas beaucoup de voyageurs, nous avons eu droit à un superbe service! Nous n'avons pas manqué de nourriture et le personnel était très courtois! Jordan à fait de mon anniversaire une journée incroyable avec de belles surprises! Yenia est plus que sympathique et nous a organisé un transport pour Playa Pilar ( Magnifique plage avec un sable immaculé) dans une voiture rouge des années 50. Les spectacles sont superbes et les danseurs incroyables!
La plage est superbe également ( en mars dernier il y avait beaucoup de plastique dans le sable, ce qui m'avait déçu un peu, mais ce problème a été réglé et la plage est très bien entretenu et très propre) Hector à la plage est plus que sympathique et il prépare votre "casa" à tous les jours.
Du côté des chambres, elles sont spacieuses et très propre. Lit confortable. Eau , bière et boissons gazeuses à tous les jours dans le frigidaire..
Il y a une machine a café Nespresso, ( en mars, ils ne donnaient pas de café, alors nous avons apporté nos cups à café, mais surprise, Café et tisane à chaque jour cette fois -ci) Toujours de belles décorations par notre homme de ménage! ( Pensez aussi apporter des cadeaux pour hommes en pourboire)
Bref, nous sommes plus qu'heureux de notre voyage à ce bel hotel et nous y retourneront sans hésiter!
Merci à toute l'équipe du Gran Muthu Rainbow! [Details]
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The strong points
The location, the people, the pool.. well... it was perfect!
Hotel reply, PR/Marketing, on 2023-07-19
Bonjour cher Roby: Nous aimerions vous faire savoir que nous apprecions vraiment votre avis. Merci d'avoir pris le temps de partager votre expérience avec nous tous. Tout notre personnel vous remercie, et vraiment hâte de vous voir lors de votre prochaine visite. Salutations

Perfect

, Saint-Hyacinthe, QC
2023-07-09
I went to this hotel from June 27 to July 4, 2023. This hotel is just perfect. I loved my stay. The food was very good, especially the evening buffet. the rooms are large and spacious. Every morning there is room service for bottled water. Despite the fact that there really weren't many people at the resort, the entertainment was always there. Special and big thanks to Conrrado, Marie-Chantale, Yaris and Yenia for the quality of animation. [Details]
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The strong points
The strongest point of the stay is the kindness and the services offered by the staff. A big thank you to Anna, Osmari and Noidys ♥️ and to all the others of course. Cleanliness of the resort and room
The weak points
Nothing

Superbe séjour

, Verdun, QC
2023-07-09
Très tranquille et chaud en juin/juillet, mais le staff était très agréable et la plage très belle! Plein de belles rencontres faites et de beaux souvenirs! Le resorr est très beau et la chambre très confortable! Allez a Playa Pilar tout prêt, ça vaut la peine d'y aller en taxi! [Details]
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The strong points
Très beau resort, staff exceptionnel
The weak points
Propreté autour de la piscine, manque parfois de choses dans la chambre (eau, serviettes)
Hotel reply, PR/Marketing, on 2023-07-19
Bonjour Simon: Nous vous remercions pour votre belle et détaillée commentaire. Nous sommes très heureux de lire que vous avez passé des merveilleuses vacances. Heureux également que vous ayez été satisfait du service de notre personnel. Notre objectif principal c'est que vous tous passiez des moments merveilleux, que vous vous sentiez en sécurité et les bienvenus dans toutes nos installations. Nous attendons votre prochaine visite. Salutations

A Memorable Stay in Paradise: Gran Muthu Rainbow

, Montréal, QC
2023-07-07
I recently had the pleasure of staying at the Gran Muthu Rainbow Hotel in Cayo Guillermo, Cuba, and I must say, it was an excellent experience! The staff at the hotel were incredibly friendly and went above and beyond to ensure that guests had a great time. They made sure to create a fun and enjoyable atmosphere for everyone. The pristine white sand and crystal-clear turquoise waters made for a picturesque and relaxing environment.

One aspect that made our stay even more remarkable was the hotel's strong commitment to being LGBT-friendly. This inclusive environment allowed my partner and me to feel completely free and unafraid of prejudice due to our sexual orientation. The Gran Muthu Rainbow Hotel provided a safe and welcoming space where we could relax and be ourselves without any concerns.

The nightly entertainment team were amazing every night. Drag shows, dancing, karaoke and beach parties just to name a few. They have nightly themed events that bring vacationers on the resort together. One afternoon, they had a pink pool party encouraging people wear pink.

In addition to its welcoming atmosphere, the hotel itself was fantastic. The food exceeded our Cuba expectations, the beach was gorgeous, and the excursion to Playa Pilar was a highlight of our stay. I recommend you visit playa Pilar on your own via taxi and not through the airline excursion package as it was overpriced. Overall, our 7-night, 8-day experience at this all-inclusive resort from June 24 to July 1, 2023, was truly memorable.

I highly recommend the Gran Muthu Rainbow Hotel to anyone looking for an adult only remarkable resort and LGBT-friendly vacation in Cayo Guillermo. We will definitely return to this resort! [Details]
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The strong points
Friendly staff and amazing Nightly entertainment and daytime animation team.
Hotel reply, PR/Marketing, on 2023-07-21
Good afternoon dear Joey: We are extremely happy to read about your wonderful vacations in our resort. We appreciate you taking your time to write this beautiful review. On behalf of all the staff and management, we thank you and your partner for choosing our resort for spending your vacations. Looking forward to your next visit. Warm regards

I have fallen in love with Gran Muthu Rainbow

, Kingston, ON
2023-07-07
I have had the time of my life at Rainbow! This is my first visit to Cayo Guillermo (I visited Cuba annually from 2002-2012 but never to Jardines del Ray) and everything was unbelievable! The customer service and connections we made with the MGM team made us feel like we were at home. Huge shoutouts to Yenia, Jorden, Noidis, Dani, Leo, Pedro, Fryda, Osmory, Maya Chanel, Annie, Michel, Dario, Pardo and the countless other staff that paid so much attention to detail to make everything perfect for my husband Bob and I! The entertainment was incredible; we usually never go to shows at resorts but the shows at GM Rainbow are different. Do yourself a favour and go to the nightly shows at 9:30; the performers/drag artists are so talented and the music and themes are perfect for the LGBTQ community. The beach was a hidden gem with crystal blue water and powdery white sand and you could walk out forever from shore before the water was above your head. Our room (3216) was ocean view with an incredible view of the pool and the ocean, had a comfortable king sized bed, a large glass enclosed state of the art shower, deep soaker tub with windows to the rest of the suite, a swing chair (so relaxing) and A/C was perfect! Our room was stocked daily with bottled water, cans of beer and cola and pods for a coffee machine. Housekeeping did an amazing job cleaning up after us and keeping our belongings safe. The food in Cuba is never why you choose to go to Cuba; I'm a very picky eater and I was impressed with the variety of food, the availability of produce and the 24 hour snack bar was always a great place to get a ham and cheese panini. I felt that EVERY staff member was authentic with us and it was great to be at an LGBTQ resort with our community and with staff members who are part of our community. I can't wait to come back! I will be back as soon as I'm able to! [Details]
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Hotel reply, PR/Marketing, on 2023-07-10
Good morning dear Gary: We would like to let you know how grateful we are for your review. Thank you for taking your time to share your experience with us and the world. All our staff thanks you for your kind words of appreciation, and cannot wait to see you again in January. Warm hugs

Superb hotel!!!

, Boucherville, QC
2023-07-06
What an unforgettable holiday we spent at Gran Muthu Rainbow! Despite the base season, the employees offered us an outstanding service. I don't think I've met such nice people, especially Marie-Chantale, with whom I was able to form a friendship. There are many people I could mention, because the kindness and closeness of each one managed to make my stay even more enjoyable. We ate well there! The room was superb, very clean, cleaned every day with thoroughness and even small designs on the bed every day. The shows were exceptional and varied. The facilities (swimming pool, snack bar, restaurant...) were well maintained. I have nothing negative to say about my stay at the Gran Muthu Rainbow Hotel. I highly recommend this hotel to everyone! [Details]
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Hotel reply, PR/Marketing, on 2023-07-10
Good morning dear Meike: We are thrilled to read about the wonderful time you spent with us. Extremely grateful you chose us for your vacations. We put our hearts and best efforts to be better everyday, so each visit is more amazing than the previous one. We will make sure to let our staff know about your comments, they will be very happy to know their hard work is absolutely worth it, as our main objective is to ensure all our customers have a fabulous vacation and keep choosing us. Looking forward to your next visit. Warm regards

Super hôtel ! (VF)

, Laval, QC
2023-07-06
Pour un hôtel de Cuba, le Rainbow est un super endroit ! Les employés sont super sympathiques (petit coup de coeur pour Chanel & Yenia [Details]
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The strong points
Le resort n'est pas très grand, alors il y a une plus grande proximité avec les employés et les autres visiteurs. Les chambres sont superbe. La nourriture est bien. La plage est relativement proche et très belle. Présence de spectacle de DragQueen.
The weak points
Le pricinpal point négatif est la propreté dans certaines aires communes (dans les corridors). À noter que l'hôtel travaille actuellement à améliorer leurs services
Hotel reply, PR/Marketing, on 2023-07-10
Bonjour Tony: Au nom de toute notre équipe, nous vous remercions pour pris le temps d'ecrire cet avis. L'objectif principal de notre personnel et de notre management est de fournir un environnement de plaisir, d'acceptation et d'amour, pour tous. Notre objectif principal est que vous passiez tous un merveilleux moment, que vous vous sentiez en sécurité et les bienvenus dans toutes nos installations. Nous espérons vous revoir un jour. Salutations

FUN!

, Aurora, ON
2023-07-02
Love the staff! They are like family. Very welcoming. Get to know them, they are so sweet! Bring condiments (ketchup etc), spices for food as they don't have much. Don't expect great food; however there are some lovely options. Summer is much hotter than winter time. Lots of creative activities and engagement. The shows are so fun, the dancers and entertainers are lovely! This is our second time and we will be going again for chill out next year end of January. [Details]
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The strong points
Staff, Entertainment, Beach, Resort, Cleanliness, Hospitality, Rooms, pool, games, weather
The weak points
Food (just not a lot of options)
Hotel reply, PR/Marketing, on 2023-07-07
Good morning dear guest: Thank you for sharing with us about your vacations. We are very pleased to read you had a great time and you enjoyed the entertainment and staff service. We have taken not of your feedback, thank you so much. We can assure you work very hard to be better every day, because you deserve to have the most amazing vacation. We are very much looking forward to welcoming you again in a few months. Warm hugs

THANKS Grand Muthu Rainbow

, Kingston, ON
2023-06-29
We just spent the most wonderful week at the Rainbow resort. First and most importantly are the staff and entertainment are superior to any other resort we've visited. The room was clean and up to date. The bed was comfy and spacious. Bathroom was spotless with both a shower and deep tub. Beach area was so safe, secure and staffed with plenty of things to do. Nightly entertainment is not to be missed and the activities team kept us laughing and worked to keep us amused. We never passed by anyone in the hallway who didn't say hello. Bar staff was accommodating and friendly. I had my birthday during our trip and they made me feel so special. We cannot recommend the resort enough. Whether you're LGBT or open minded look no further than Rainbow. We're not only leaving with a great tan but lots of memories and a full heart [Details]
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Hotel reply, PR/Marketing, on 2023-07-07
Good morning dear Bob: Thank you from the bottom of our hearts for this beautiful review you have shared with us. Thank you for choosing our beautiful resort for spending your vacations. We are so very happy to read about the wonderful time you spent with us. We are happy to know you loved your room, the entertainment and the service of our staff. We cannot wait to welcoming you back very soon! Hugs from your new family in Cuba

Safe place for everyone

, Waterford, ON
2023-06-18
My wife and I came to this resort for the first time for a full week and we had an amazing time! The community manager Yenia treated us with so much kindness and made us feel apart of the culture. The pool and surroundings were well kept in shape. The pool got warmer as the day went on so make sure you keep in the deep end! The resort altogether was well kept and very clean with multiple fogging down throughout the day which made us keep comfortable each day. The food was fair especially for Cuba and we never left the restaurants or buffet hungry. Make sure you bring A LOT of mosquito repellent and if you like spicy food bring some hot sauce and soya sauce if you like stir fry because it's one of the main dishes in the buffet. My wife and I felt very safe being on the resort and the private beach they provide. The water here IS filtered because we were a little nervous to drink the water and there was no problems. We plan on coming here very soon with our entire family! [Details]
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The strong points
Everything is amazing
Hotel reply, PR/Marketing, on 2023-06-22
Good afternoon dear Julie: We are extremely happy to read about your wonderful vacations in our resort. We appreciate you taking your time to write this beautiful review. On behalf of all the staff and management, we thank you and your wife for choosing our resort for spending your vacations. Looking forward to your next visit. Warm regards

Loved it at rainbow

, Waterford, ON
2023-06-18
Gran muthu rainbow is a great place to stay if you are looking for a nice quiet place to relax with your partner this is the place! the entertainment here is amazing never met so many great actors, dancers. If I can recommend anything for you to do is take fabulous Cuba tours Yoe for the best cab service around we had a blast going to Playa pilar and eating amazing seafood at El Pescador lobster shack.
Yenia is an amazing community manager and made our stay very memorable. The pool is warm, bring lots of mosquitoes repellent and sunscreen. We loved it and will be coming back with family's bud friends. The staff is very nice. [Details]
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Hotel reply, PR/Marketing, on 2023-06-22
Good afternoon dear Jess: First of all, thank you for your beautiful review. We are very happy to read that you had a wonderful time and enjoyed the activities and entertainment in general. Happy as well that you were pleased with the service of our staff. It is our main objective that you all have a wonderful time and feel safe and welcome all around our facilities. We are waiting for your next visit. Warm regards

Amazing second time

, Wallaceburg, ON
2023-06-16
Just returned for my second visit to this beautiful resort and was welcomed back with hugs by the friendly staff like the Community Manager Yenia, eager to help out every customer. Fresh fish, stir fry and pasta at the buffet. The weather has been amazing, the rooms are fully stocked with the amenities required to enjoy your vacation. The public bathrooms are clean and stocked. The entertainment is one of a kind. Poolside entertainers Noidys, Fryda, Anna, Yarys. Talented bartenders like Leo, Dariel and Magdiel. Will be back for many other times. This time I came solo and always felt safe and comfortable. Love the rainbow. You definitely have to get a taxi to go to Pilar, I really recommend the red 1950 Chevrolet with Yoe. Amazing ride. Can't wait to be back. [Details]
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The strong points
Staff friendliness
Hotel reply, PR/Marketing, on 2023-06-22
Good afternoon dear Trish: Thank you for your beautiful review, we are very happy to read you had a wonderful time at our resort. Amazing to know you enjoyed the service of our staff. We are looking forward to seeing you again soon, thank you for choosing us. Warm regards

Our 3rd visit and we are in love with rainbow

, Etobicoke, ON
2023-06-16
This is our 3rd time to this beautiful resort [Details]
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The strong points
Everything
The weak points
Nothing
Hotel reply, PR/Marketing, on 2023-06-22
Good afternoon dear Lázaro: We are thrilled to read about the wonderful time you spent with us. Extremely grateful you chose us for your vacations for a third time. We can assure you we put our hearts and best efforts to be better everyday, so each visit is more amazing than the previous one. We will make sure to let our staff know about your comments, they will be very happy to know their hard work is absolutely worth it, as our main objective is to ensure all our customers have a fabulous vacations and keep choosing us. Looking forward to your next visit. Warm hugs

Safe and friendly atmosphere

, Etobicoke, ON
2023-06-15
There is a familiar, human atmosphere. A lot of spontaneous devotion for customers. Everyone works with pleasure and a big smile. I feel very happy to be here for the third time. This will be our forever vacation destination. All the staff are amazing. Buffet service, bars, reception, management, gardeners, butlers, entertainers, doctors. They are all great. Simply devoted to the customer. There is an atmosphere of confidence and security. [Details]
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The strong points
Staff. Everything
The weak points
None
Hotel reply, PR/Marketing, on 2023-06-19
Buenas tardes estimado Rodolfo: Profundamente agradecidos por su hermoso comentario. De parte de todo el equipo de dirección y de todos los trabajadores de Gran Muthu Rainbow, queremos agradecerle por habernos escogido nuevamente. Nos sentimos verdaderamente orgullosos de que sea parte de nuestra familia rainbow. Un gran abrazo

Amazing Time Second Time There !

, Toronto, ON
2023-06-15
Was more amazing the second time staying at this resort! From the moment I arrived VIP welcome and treatment!Andy the bellboy was so friendly! The gals at reception beautiful always smiling and helpful. They all remembered me ! Management team excellent and professional! Maid was terrific!Buffet and restaurant staff surely went out of their way to get you what you needed! Special shout out to Ignacio ,Claudia and Osmel and the chefs and servers !Dariel ,Osmary and Ronald!Francois and his team of beautiful dancers ! Fryda of course and DJ Julio ! I'll return again soon I highly recommend this resort it's over and above any Rainbow! [Details]
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The strong points
Clean spacious modern rooms,Excellent hotel service thoughout! Beautiful Pool and Beach ! Amazing nightly shows ! 24 hour food and drinks
The weak points
Bring bug spray with deet !Food can vary on availability
Hotel reply, PR/Marketing, on 2023-06-19
Good morning dearest Gary: We would like to let you know how grateful we are for your review. Thank you for taking your time to share your experience with us. All our staff thanks you for your kind words of appreciation, and cannot wait to see you on your next visit. Warm hugs from your second home

Petit bijou caché

, Montréal, QC
2023-06-11
Ce petit bijou caché de Cuba fut un véritable coup de coeur. L'accueil extraordinairement chaleureuse m'a fait sentir comme à la maison. La grandeur exceptionnellement grande des chambre et tellement confortable nous permet une faire des nuits reposantes après une journée à la magnifique plage de sable blanc où une eau cristalline nous attends. Il y a également une 2e plage non accessible à la mer qui est parfaite pour une méditation, un yoga ou simplement avoir un moment pour soi. La qualité de l'endroit et surtout le respect qui y règne en tout temps fait de cet endroit un paradis parfait pour recharger ses batteries en plus de la possibilitéd'obtenir un massage énergisant ou de detente selon le besoin du moment sans compter la petite excursionde catamaran a partir du resort pour decouvrir le scuba diving. J'ai déjà hâte d'y revenir et de revoir tour les mêmes de cette magnifique équipe du Gran muthu Rainbow [Details]
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The strong points
Les plages, les massages, les cocktails
Hotel reply, PR/Marketing, on 2023-06-14
Bonjour Nancy: Au nom de toute notre équipe, nous vous remercions pour pris le temps d'ecrire cet avis. L'objectif principal de notre personnel et de notre management est de fournir un environnement de plaisir, d'acceptation et d'amour, pour tous. Notre objectif principal est que vous passiez tous un merveilleux moment, que vous vous sentiez en sécurité et les bienvenus dans toutes nos installations. Nous espérons vous revoir un jour. Salutations

Amazing Vacation

, Hamilton, ON
2023-06-11
My wife and I finally were able to go on a vacation together, and we choose the Rainbow Hotel the staff were amazing and very friendly. When we arrived our room was ready right away the lobby was very clean and presentable and our room was very clean and very spacious. We also met alot of amazing people and made some many friends. We finally met Yenia if you need anything she is the one to go to she will help you in anyway she can to make you time there perfect. Now lets get into some of the amazing staff we had the pleasure of meeting we met alot of the entertainment team there was Chanel, Fryda, and Jennie there was alot more but didnt get all of their names, Also we would love to thank Joe (Yenias husband) for getting us to our dinner at the Lobster Shack he was very friendly and got us to our dinner and back to our hotel saftely, We also had an amazing cleaner of our room his name was Junior he made up our room every day and did an amazing job he made all of our needs and got us everything we needed so thanks so much for that. The girl at the Towel booth where changed out our towels her name was Anna she was always in a up beat mood always very happy to serve everyone she was a gem always had a smile on her face and very happy. Then there were some of the amazing bartenders and servers that we met as well named Twin, Ronald, Yanisbel, Leo, Claudia, and Pablo they made our drinks very well and had no complaints. There is a show every night weather its at the beach, in the lobby, or in the main wine bar at 9:30pm. This hotel is welcoming to anyone weather, you dont have to be gay to come to this place. No one is judgmental and they are very welcoming with open arms to make you experience the best one you can have. I will defiantly be back there very soon we are going to be bringing our son next time. Our overall experience was amazing we enjoyed every moment there. [Details]
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  • Quality - Price
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  • Beaches
  • Location
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  • Sanitary measures (Covid-19)
The strong points
Very Friendly Very Clean Entertaining
Hotel reply, PR/Marketing, on 2023-06-14
Good morning dear Linz: We would like to thank you for choosing our resort for spending your vacations, and for the great review you have shared with us. It's very rewarding to read you had such an amazing time and will be coming back. We will continue to work very hard and improve every day, so your next visit is even better. Till next time. Warm regards

Be yourself and enjoy!

, Laval, QC
2023-06-05
From the very first interaction, i saw the staff going above and beyond for their customers. The place is just so joyful, there is a color theme for everyday, a group activity at 4pm and a dance show at 9:30pm. Bars located at the lobby, the pool and the beach so you never need to walk far for a cocktail/beer. Rooms are spacious with ac, king size bed with the tv in front so you can watch a moving while falling asleep, living room and swing chair separated by a transparent curtain, cleaning lady passes everyday so your room is always fresh when you go back. The pool is to die for but so is the beach with its clear water. I walked till the next resort and I would have never tried to swim there as there was loads of algae. Overall great experience and amazing staff and entertainers. Would go back! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Staff Cleanliness The kind of people this hotel attracts
The weak points
Food (as it always is in cuba) Hard to say goodbye
Hotel reply, PR/Marketing, on 2023-06-08
Good morning dear Millènia: We are extremely happy to read about your wonderful vacations in our resort. We appreciate you taking your time to write this beautiful review. On behalf of all the staff and management, we thank you for choosing our resort for spending your vacations. Looking forward to your next visit. Warm regards

Absolutely amazing

, Laval, QC
2023-06-03
This trip was truly perfect for me!

Beautiful resort, gorgeous beach, beautiful rooms very spacious, clean and modern, wonderful guests and staff!! Super fun entertainment.

I normally never stay up for the shows but at this resort I managed to stay up 3 nights out of 5. They start their shows at 930-10

There was few girl solo travellers that happen to be straight as well like me.

Since February I was looking where to go in Cuba and I came across the Gran Muthu Rainbow. So many wonderful reviews about this hotel that caught my eye and I am very glad I chose this resort.

I kept reading about Yenia in the reviews so I reached out to her and she was so helpful from before I even got to my trip! And even more helpful during my trip :)

I will definitely be returning to this resort!
Just few tips, bring bug repellent, if you love white wine or mimosas bring your own. Playa pilar is a must visit!! Its only 5 mins away from the hotel by car. The hotel will call you a cab or you can take the bus. They accept Canadian money but I suggest not to give Canadian coins bring singles USD (I brought with me all 5$ CAD and 1 dollar bills in US) [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
Hotel reply, PR/Marketing, on 2023-06-05
Good morning dear Elaine: On behalf of our entire team, we want to thank you for taking your time to write this fantastic review. The main objective of our staff and management is to provide an environment of enjoyment, acceptance and love, and we are grateful you chose us and had a wonderful time. See you soon on your next visit. Warm regards
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