Melia Jardines Del Rey

Another return trip to Melia Jardines del Rey, and won't be our last. I've lost count of our number of visits, 9 or 10 to this resort. It's our Cuban home away from home. We return stay after stay because we love our Resort “Family”; they really are the best! We are always greeted with smiles & hugs and usually some tears when leaving. They make each visit special. We found the buffet food and a la carte restaurants were improved from previous visits. We always bring our own condiments, but honestly used very little. We aren't picky eaters and we've been enough times to know there may be shortages here and there—but we never left a meal hungry! As usual, the shortages are usually short lived—depending on supply. The same with beverages, at times there were a few options unavailable, but later in the day or by the next day there was restock.
Our room was cleaned and restocked daily. The public washrooms were hit and miss with toilet paper, but we always carry a small packet just in case! The Entertainment was great. Always activities at the beach, pool and lobby, depending on the time of day. The pools were cool and clean with lots of chairs available. The Beach is stunning, but unfortunately Mother Nature is taking its toll and there are many rocky areas at the shoreline; but bring some water shoes and you'll have no issues! Lots of chairs available and a beautiful view.
We always give the same advice to those considering travelling to Cuba—come with an open mind and a smile. If there's anything you can't live without in Canada, bring it with you. If you ask politely and they have it available, they will try their very best to accommodate you.
Waiting patiently for our next visit! :) [Details]

GREETINGS *Returned here from last year, upped the stay from 2 weeks to 3. I had hopes when booking (July 2024) that the on site Animal Spay clinic would have worked out, not to be. Fabio should answer his emails, it's good for business. 
Travelled with Sunwing, late leaving, early arrival. I did use the VIP option at the Airport for return, finally it did work out, luckily I was one of the first few in and after that, lineups and standing room only after that. Option for some I guess. The 240$ for what used to cost 110$ for luggage and seats is ludicrous. Service is no better and luggage is not elite as far as loading and off loading like it once was. 
QR codes were asked for at check in leaving and papers collected in Cuba, expedited if you had the paper version.
Saw a bunch of adult pigs and perhaps 5/7 wee ones on the pick up to the Airport crossing the road, not quick enough with my camera. 
My passport was stamped at departure, not entry, interesting. 
HOTEL* ROOMS*Very well maintained. Very clean, great Maid, mini fridge tended to daily, Cristal beer, once Bucanero, once, it's still there. Water replenished if none was in the fridge already. Room was cleaned daily. 
Complex is huge, will hold 3000 people, I would guess in the range of perhaps 25% of that during my stay. The added main walkway lighting from last year is a plus. Divided into two portions, Adult and . . other, lol 
My room backed on the quiet pool next to the BBQ a la Cart, when in operation, the aroma was intoxicating, yum. No complaints.

POOLS* BEACH*Not a pool guy, never been, they were well maintained and spotless, huge several sections and depths. Walkin graduated stair locations, walk bridges, well laid out. 
I was a bit surprised at the beach, I would guess about 3 feet of sand is gone, pulled out to sea along with the whole first row of palaps - November December last year. I had water shoes but never had them on, a couple of times I wished I did. I would recommend. Once in, about 20 feet out it's clear sailing. Not much the Hotel can do about this.
There's actually a small peninsula now off to the East that is a result of the same storm surges, I saw many swimming there.I saw a couple of Rays, Barracudas and Jacks, several other smaller species. Beach area is well maintained and Yurrie, my best bud, kept a spot and chair for me daily. This wasn't necessary but made me feel good all the same, I also enjoyed the daily Spanish lessons and History. I was a bit let down that the seller of the fresh pineapples and pina coladas made from that are no longer there. I understand from a viable source, contraband and taxes put a top to this, shame really. 
The BEACH BAR Staff here are first rate, Imelio and Joel are a great crew as were all that worked there, they feed off one another and it's a great experience. They even remembered me and what I drink, from last year, cool.  
A variety of drinks and Cristal on tap. Great job guys. 
There is stretching each a/m followed by Zoomba the volleyball if enough interest. 
I saw the Hobbycats out 5 times in 2 weeks, unsure just why as there was only 1 day when the seas were rough. In the low 30's daily, the gentle breeze was welcomed. Sprinkled rain twice and a heavy 15 minute downpour in the evening once in 3 weeks. 

EXCURSIONS*
Didn't do one. First Monday I hired a car and driver and went to the Cuba Canada Brussy Animal rescue in Moron. Highlight for me of my trip for sure. I had brought a suitcase of Vets goodies from my Vet here at the Adeline Clinic, Dr. Kim Maillet and her Staff and Manufacturers donated as they did last year. 
Yadira at the clinic in Moron, in a single level bedroom apartment was looking after 35 dogs including 2 litters and 12 cats and kittens, staggering. Her work and dedication is unmatched. I've been humbled in Cuba before, but not for awhile and never to that level. Bravo. 
The other excursions available are, on the been there done that list. I did have plans to fish, but unwelcomed news from home first part of my second week, did hamper the rest of my stay somewhat. 

FOOD*I had little difficulty here, I consider myself a picky eater. They have theme nights, always something fresh and ready. I've also heard people say the food is repetitive. I was there for 3 weeks, food at home gets repetitive in 8 days, so I suppose this could be true, again I had no problem. 
What did bother me a but and possibly a personal thing, in 5 Cuban days in 2 years, Thursday nights, I've yet to see a spit roast pig. Why?. Never saw an egg, once. I saw some bacon 2 days in 3 weeks. 
The a la Carts don't run nightly, they use the Staff and shift from spot to spot so one or 2 is always on the go, likely due low visitors as well. I liked them all, I had a meal at the Creole that was the best. The BBQ was my go to, great service and my Jenny made sure the wine glass was full. Such a sweetie. 
I did go to Lenny's twice during my stay, great meals and even met Lenny. (Seperate review). 
Thursday evenings is also the return guest meal at Hemmingway plaza, what a spread. Booze, high end Rhum samples, finger foods to feed the military, all kinds of stuff, meats, cheeses, pork, chicken, turkey. All Melis and Gaviota (Sister Company) are invited, I would guess 4-500 people, elbow room and long lines at times. Well arranged and organized, right down to the Ice Cream, yum.
There are several booths with trinkets for sale. 
Almost forgot to mention the Pizza location. So very good, open daily 12:30. Some very rude people butting in lines and multiplying in numbers with others holding spaces for a family dozen. Never did well wit that kind of rudeness, one particular Province in Canada has some that feel they are superior above all, which instantly makes them inferior. I did see some repetition in the Buffet lines, can't fix stupid. Not a Hotel issue, it's a people issue. 
It is worth the wait, read the sighs, no wet clothing, no take out (even left overs), common sense stuff from abuse likely. Top 5 pizzas I've ever eaten. 
There certain things in Cuba that are just better, cut and grind of the flour for Pizza and breads, rolls, location wheat was grown, Ukraine and Mexico, local potatoes, all cheeses, chicken, regardless where from, the manner of preparation is so much better, Ice Cream is on that list as well. You'd know what I mean. 

STAFF*That's where this Hotel really shines, attention to detail and actual care. From the Lobby staff to the Beach, gardeners etc. All there for your disposal, but not abuse. Lisbet, Ailyn, Jose, Adalberto make your booking the best, lots of behind the scene organizing here. 
BITS* TIPS*I had hoped for a clinic to have taken place for the second year, spay - neuter for the feral cats on location, didn't happen, yet.
The estimated cats on location from 100 or so is now in the 25/28 range, 2 litters and one ready, any day for another. I did manage to give 13 cats some medication (revolution plus) while there. Other than a few battle scars, all are in good health and condition, they're not starving, took 7 bags of treats and more for the Clinic. 
I would recommend water shoes, especially for the young ones. 
I always take a basic first aide kit, mine is a bit more than basic, but a few shelf medicines, DEET bug dope (they spray a/m and P/M daily), I had a few nips over the stay but nothing at all major. Sunscreen and lots of it, I saw several run out.

Would I return?. In a heartbeat, however with Scumwing winding down and being absorbed, end of May this year, it may not be possible. I'm at that direct flight only point in life. Only time will tell. Air Couriers and their PR is poor. 
I'll post some related pictures. I am a bit late getting caught up here, I do apologize. I could write a book, hope I covered most of the basics. When you travel solo, you see and notice things others just miss. Just the way it is. 
If I can answer any questions, would be happy to. 
It seems the more I visit Cuba, the less I know. 

Dan. [Details]

Hotel was clean. Service over-all was good.
The people manning the Reception Desk were not very helpful and
were really not interested in being accommodating. [Details]

Wow is the best way to start my review I have had the pleasure of of visiting this hotel many times and it never disappoints ,it's our home away from home .We travelled with a group of 12 we had an amazing time the food was very good ,lots of options always something for everyone even picky eaters lol ..good times at the party pool with Yeise and crew and Joel and omelio and the beach bar crew keep the great drinks flowing and the party going ,the grounds were beautiful and well kept as always the gardeners always working so hard .this hotel is very large and you can always find a place to party or a quiet place to relax and just take in the Cuba vibe .A huge thanks to Fabio ,Lisbet, . Adalberto .George .and Yohander for all your amazing work and help to make our vacation memories that will last forever thank you agin my Melia Family I'm counting my days until I can return [Details]

Following our recent vacation to Cayo CoCo Cuba I felt it was a must to share how truly wonderful our stay at Melia Jardines del Rey was.

Hospitality
Upon arriving on the first day, my daughter and I were greeted immediately by the staff with such warmth and consideration, we were even provided with a tasty tropical cold drink.
The staff at the front desk were extremely polite and made sure our check in was hassle free. We especially appreciated that we were checked into our room immediately.

Lodgings
We found the room to be quite comfortable and clean, it was conveniently located a short distance from the pool as well as the ocean. The balcony was a great perk as I enjoyed some quiet reading time. I had heard rumors prior to my stay to watch for power outages as well as supply shortages. This was not a factor as items were well stocked and there were no disruption in electricity and the wifi was surprisingly fast and reliable.

Food
I myself have traveled to Cuba twice prior and did not have the greatest experience with the meals. Visiting this resort I was quite impressed with the variety of food, there was always fresh fruit and a wide selection of meal choices. My Daughter and I found the à la Cartes meals to be exceptional. The meals prepared by Oscar, Maikel and Lily were out of this world.

Service
One of the most Amazing perks of visiting Cuba has to be for the people. The staff went above and beyond to meet our needs. We are especially grateful for their kindness and attentiveness during our stay.

Entertainment
We were extremely pleased with the Entertainment provided on a nightly basis. There was music which played every evening whether it was a Dj , independent musician or a band. We were very privileged to be part of their Special Valentine's Day celebration where there were dancers and singers. It was such a beautiful presentation which had left us quite impressed.

Ambiance
I myself enjoyed how very spacious this resort was. The grounds were well groomed and the gardeners were friendly and took the time to provide us with wonderful crafts made from palms.

We were extremely impressed with Melia Jardines del Rey, our stay was filled with wonderful experiences and we plan on returning with the whole family.

Cathy and Abbey [Details]

This was my fourth time to this incredible resort in the last 3 years! I will definitely keep going back again and again as the staff makes me feel like family and I truly consider this place my home away from home! From Lisbet & Adalberto on the management team, Yonatan and April from the entertainment team, the incredible staff at the beach bar as well as Yuni from the beach and Daneries the server at one of the A la cartes, they all do an incredible job making you feel welcomed and are all just full of joy which is contagious in the best of ways!! Because of the amazing staff the atmosphere is also great with a place for everyone! You can party at the pool or beach during the day and at the lobby and mojito bar at night not including the off resort options that the entertainment staff will take you on specific nights. If you're looking for a little quieter time, check out the other pool by the grill and pizza bar or just go for a short walk to the right when you get onto the beach! (Also the best place to walk into the water without water shoes) The 24 hour snack bar has some great sandwiches and fries and a friendly staff, especially Mario, is always willing to help you get a snack! Overall 5 out of 5 and highly recommended to everyone! [Details]

My son and I just returned from a fantastic week with friends at Melia Jardines del Rey. This was our third visit and each time gets better!

Warm Welcome & Outstanding Service
From the moment we arrived, we were greeted with warm smiles, a refreshing tropical cocktail, and exceptional hospitality. The front desk team, including Front Desk Supervisor Yohander and his friendly colleagues Melissa and Yosveny, went above and beyond to ensure our stay was comfortable. Their multilingual skills and genuine kindness made check-in and every interaction throughout the week effortless.

Comfortable Rooms & Stunning Grounds
Our ocean-view room was well appointed with comfortable beds, reliable hot water, and electricity. Iliana, our room attendant kept our room clean and replenished anything we needed. The property itself is breathtaking, with lush tropical gardens and vibrant flowers that create a relaxing paradise. The gardeners, including Yosdany, Miguel, and Yaniel, are friendly and work tirelessly to keep the landscape beautiful. They also make handwoven hats, flower crowns, and other items for guests. These are truly special souvenirs.

Breathtaking Beach & Relaxing Atmosphere
The beach is stunning, with crystal-clear waters perfect for swimming and relaxing. One of our favourite experiences was stopping by the coconut hut for fresh coconut water with Miguel and his amigos—a refreshing treat after a day in the sun! We enjoyed Catamaran rides with the friendly water sports team. The pools were also well-maintained, thanks to the hard-working staff who kept them sparkling clean.

Delicious Food & Exceptional Care for Dietary Needs
The food exceeded expectations. There was always plenty of fresh eggs, chicken, seafood, vegetables, and delicious tropical fruits like papaya, guava, starfruit, and local bananas.
My son and I have a gluten intolerance (celiac) and traveling can be challenging, but Francisco, the Food & Beverage Manager, made sure we were well taken care of. He coordinated directly with the chefs—Oscar, Manny, Maikel, and Lilly—to provide us with safe, delicious meals. We enjoyed everything from grilled meats and fresh vegetables to homemade soups and incredible lobster dinners. The effort and attention they put into ensuring our meals were safe and enjoyable was remarkable.
I've read mixed reviews about food in Cuba, but our experience was outstanding. While some items might be unavailable on certain days, there was always plenty of food and variety.

There are several staff members I would love to recognize for their exceptional service, including Gretchen and Tony at the Italian restaurant, the friendly ladies at the café, the bartenders at the lobby, Joel, Omelia and David at the beach bars, and the buffet restaurant staff.

A Special Farewell Dinner to Remember
One of the highlights of our trip was our farewell dinner, prepared by the dynamic husband-and-wife duo, Chefs Maikel and Lilly. They created an unforgettable meal, featuring a rich and velvety cheese soup, a beautifully seasoned lobster risotto, and perfectly roasted chicken. Every dish was cooked with care, passion, and exceptional skill, making for the perfect way to end our trip. Their talent and dedication to their craft truly shone through in every bite!

Evening Entertainment & A Special Musical Moment
Evenings at Meliá Jardines del Rey were just as enjoyable as our days. The entertainment was fantastic, and we were especially blown away by the Valentine's Day show, which featured incredible singing, dancing, and live music.

We enjoyed the music of the Cuban band that performed at the restaurants in the evenings. They were talented, engaging, and so much fun! My son, who plays guitar, even had the chance to join in and play with them a few times—a memory we will cherish forever!

Management That Truly Cares
One thing that really sets this resort apart is the dedication of its management team. Fabio, the Deputy Director, and Ruben, the General Manager, can be seen around the resort, checking in with guests, visiting restaurants, pools, and bars, and ensuring everything runs smoothly. Their commitment to guest satisfaction is truly commendable and speaks volumes about the resort's high standards.

Final Thoughts – A Home Away from Home
After yet another incredible stay, we are already thinking about when we can return. Meliá Jardines del Rey is more than just a resort—it truly feels like a second home. The kindness, warmth, and hospitality of the staff made this trip unforgettable, and we came home with new friendships and wonderful memories.

If you're considering a trip to Cayo Coco, I highly recommend this resort. Whether it's your first time or your third (like us!), you'll be welcomed with open arms and treated to an unforgettable vacation.

Hasta pronto, Melia Jardines del Rey! [Details]

*long read but I think I covered everything you need to know for your next trip to MJDR

10 min bus ride to the resort from CCC, no need for a cab and if you would like beer on the bus it's $5 each.
When we arrived at MJDR we were greated with smiles all around and served drinks while we signed into our rooms. 
We were offered a bell boy for our bags but we have been here before and headed down the walkway with our bags. 
Our room was spacious and clean.  Couldn't have asked for a nicer start to our vacation.
Quick change of clothes and off to the beach we go.

The Beach;
It is man made and the storms have moved a great amount of sand away over the years.  We took water shoes ($10 on amazon) and they were well worth it for the first 20 ft of entry.  After that, all sand and sandbars.  If you walk to the right of the beach bar there is sand flats with soft entry to the sandbars.
The daily entertainment at the beach and the beach bar was awesome.  At lunch time they fired up a charcoal BBQ and had hot dogs, hamburgers and chicken. 

Snack bar;
Always fast service and always smiling and dancing.  We had the choice everyday of Ham and Cheese, Chicken Salad, Tuna, Hot dogs and they came with either French fries, sweet potato chips or plantain chips.  Only thing our group didn't eat was probably a hot dog.  The snack bar is located by the party pool.

Pizza Bar;
Simply amazing.  Get there early.  It is worth the wait.  The Pizza bar is located by the quiet pool.

Ice cream Bar:
We all scream for ice cream! 
It was delicious. A certain someone in our group couldn't walk by without getting some.

Buffet;
Breakfast was a busy place. Depending on the amount of people at the buffet, the Omelette line was 10-20mins.  Well worth the wait as they we delicious.  I only saw two eggs cracked for someone to have over easy eggs once and the cook went to the back to get them.  Lots of options to eat.  We have a system, I wait to get out omelettes while my wife grabs bread and a few things.  Usually we are in the Lobby for cappuccinos within 45 mins of starting breakfast. 

Dinner, we went later because for some reason people wait for it to open and rush in.  Fried rice and Pasta was, and always will be my favorite.  They had plenty of options and desserts as well.

A la cartes,
We went to the Italian, BBQ and Oriental.  Listed in order of our preference.  That being said the service at the BBQ was bar none, amazing really.  Only reason the BBQ was not first was because of the beef consistency.  The Tuesday we went it was unbelievably good, the other time the beef was not as good. 

Towels were easy to get.  The towel station is located on the main walkway on the same side as the quiet pool.

Quiet pool; looked quiet.  Didn't go.

Party pool, we went everyday in the afternoon.  Great times and good entertainment.

Lobby Bar:  Very spacious.  You can always find a place to sit even when it's busy.  Dancing by the Mojito Bar made for a pretty good party atmosphere.

We unfortunately only visited the coffee bar twice because they did not have ice coffee.  Last year I could have lived off it!.

Our moto for Cuba is, if you need it, take it with you.  If you don't need it, leave it behind.
We take a power converter.  No it's not "needed"  but they are super cheap and super small and save your electronics.  After loosing some things that were plugged in we take one every trip now.
We take condiments; peanut butter, ketchup, hot sauce etc.  We take our own towels just in case and we also take a few rolls of toilet paper.  This trip we really didn't need any of the things we took.  We do recommend for the women to take the travel packs of kleenex with them to the ladies room as there must be a toilet paper monster in the ladies rooms because it was out 80% of their pee trips.

Bugs;
This trip I was relatively lucky.  It was windy for the first 6 of 7 days so I only got bit the night waiting in the Lobby for our bus to go home.  Also, not by mosquitoes, the nasty little noseeums (biting midge).  Noseeums are not Sandfleas.
To combat these little critters if you are allergic is a challenge.  I am the only one in our group that is allergic to their bite.  If you have never been south before and don't know if you are allergic I recommend you take Benadryl, Claritin, anti itch cream.  Sun up and sun down don't go outside.  When you go to leave for dinner spray your room down with Raid and make sure the windows are closed.  Maids alway clean with doors and sometimes windows open.   Wear long sleeves and long pants at night. Best to go to the doctors and get, Betamethasone Val 0.1% and Clobetasol Propion .05%.  Even those I wish were stronger.  I took a shot of Depo medrol with me but didn't need it.  I should also note that we did take an electric Thermacell but only used it one night

Tipping; PLEASE STOP TAKING CANADIAN COIN!  Please tip in clean, good shape Canadian bills and tip less often or purchase USD $1 bills.  Canadian coins, just like any other country foreign coin can not be deposited at their banks. 

Gifts;
If you use it, they need it.  All is much appreciated.

In the end, we can't wait to return to MJDR.
My only real complaint would be the actions and attitudes of other travelers and resort "customers" or "guests".  Some people should be ashamed of themselves for their actions.

I would like to thank a few people that made our trip a great one and a very memorable one.  If I forgot you I am sorry or didn't know your name.

Huge thanks to; Yohandler, Lisbet, Adalberto, Vladimir (The Cheetah), Rene, Linnet, Joel, Omelio, Andy, David, Raynier, Alejandro, Arlet, Rodrigo, Adriany, Yeisy, Yusnicer, Yonatan and our amazing lady at the breakfast buffet Dayanna. Oh not to forget, Juan Carlos doing a great job from home.  Thank you all so very much, we can't wait to see you all again.  Xo [Details]

Wonderful place, I hope to return soon. The staff really made the difference, the front desk was excellent, Yohander and Yosvany always ready to help, they got me a very nice room, no complaints at all. The food was good, lots of drinks available, the beach was nice, it was certainly a great experience. [Details]

We have been to Cuba over 20 times, 10 of them to Melia Jardines Del Rey. We were there in November and December 2024 and are heading back again this month (January 2025) It's the staff that keeps drawing us back, they are a second family to us.
Staff: friendly, courteous, generous and genuinely happy people. All of whom do their best to make your stay memorable. Yohander and the staff at the front desk, Daineris and Claudia in customer service, Joel and Omelio at the beach bar, Rodrigo at the BBQ restaruant and Roleiris taking care of the beach chairs, just to name a few. Gardeners and resort maids always with big smiles and friendly hellos.
Please realize that the Cuban people are going through a very tough time, severe power outages in their own homes and shortages of basic necessities like deodorant, medicine, shampoo and soap, shoes, children's clothes etc. along with food. Many products that we take for granted at home are just not available on the island so the fact that they go so far out of their way to ensure we have the best experience is very humbling.
Beach: Absolutely amazing...soft sand, looong beach for long walks, crystal clear teal water, all you can ask for. Over the years we have noticed that storms have exposed some coral so it can be a bit tough on bare feet when first entering the water. I recommend taking water shoes or walk just a wee bit past the main entrance to the beach and it is back to sand.
Food: Due to shortages there can be limited selections and it changes daily. If they have it, they serve it. What was available one day may not be available the next. There is still plenty of choices, the soups are insanely delicious and the breads are fresh. Always have pork, beef and chicken to choose from and of course, fresh fish. If you are a foodie, Cuba is not for you. Most islands I have visited have Westernized buffets which is what most travelers expect or demand. Cuba is different, there are more authentic rice/bean/pork selections than international selections. The Cuban pork dishes are always fantastic. They also do not waste food, they put out trays of food and replace when consumed. If the tray has run out, just be patient and wait a few minutes, it will be replaced.
Restaurants: The A-la-carte dinners are fantastic, my personal favourite is the BBQ but have enjoyed meals at every single one.
Rooms: Rooms are a bit tired but are clean and spacious. We didn't have hot water the first day but that was rectified within hours. No toilet paper shortage when we were there but I do recommend bringing a roll or 2 and carrying a bit around with you for the public restrooms. The restroom maids are constantly overseeing the restrooms and ensuring there is toilet paper but occasionally they do run out.
Lobby: Big, beautiful and fantastic lobby bar. The entertainment in the early evening is really impressive and changes nightly, singers, trumpet players, piano players, etc.
Being returning guests we have the privilege of being invited to the "Hemmingway Plaza Party" that occurs weekly. It is a party exclusive to special returning Canadian guests all over Cayo Coco. We are bussed to Cayo Guillermo and experience the most amazing party. Each participating resort takes turns hosting the party they do a stunning job. The meal is fantastic, roast pork on a spit, chicken, hors d'oeuvres, premium desserts, top shelf alcohol and live entertainment. Had the pleasure of going twice and absolutely loved it. The work that goes into this party is huge. The hosting hotel must bring everything they need with them and then clean it all up after is so much work for 1 night to please us Canadians. Again, I am humbled.
The repeat hotel dinner is also exceptional. The last 2 we have been to have been hosted right on the resort beach with an open grill BBQ and all the fixings. Top notch service and overall exceptional night.
We are in our early 50's and have traveled to other islands but we keep navigating back to Cuba and back to Melia Jardines Del Rey, our home away from home. Cuba desperately needs tourism dollars so if you can set aside your culinary requirements for a week you have to give Cuba a chance. I'm sure you will fall in love with the people like we did. [Details]

This hotel should be a 3 star for Cuba.At the main lobby bar they rinse the plastic cups that should be disposable and serve them to the next customers...if u complain they tell you that you should bring ur own shot glasses ...same goes for toilet paper (better bring some) and beach towels (because they only open when they have clean towels).This resort (for new years anyway) should book few people because that's all they had food for...huge lines...people fighting...u end up eating rice and beans if u are lucky. Dirty sheets...Dirty towels...people including myself experienced lots of insects bites...we been told is sand flies...came back to Canada doctors think bed bugs.Beach is OK but not a 5 star since without water shoes there is no way u can get in.No hot water in the afternoon or evening. Toilets barely work in most rooms. Flight is at 6 am but the rooms are not ready till like 4 pm doesn't matter the tip....if this trip will be 50 bucs the whole week all inclusive I would never ever go back... [Details]

Vacation | Couple
Arrived on the 30th at 10:30pm and since arriving our service and cleanliness was top notch. I highly recommend this resort we leave on a red eye flight going home and normal check out is 11am they had no problem extending our room until 3pm without even a second thought. The food, the drinks the entertainment was second to none. Lots of people walking around making sure our stay was going exceptional. Lots of love to my friend Adalberto and to his staff.
Rooms: 5/5 | Service: 5/5 | Location: 5/5

Hotel highlights
Great view [Details]

This is our 2nd time here and it is better than the first. The staff and people are so friendly and attentive it was very relaxing holiday [Details]

I want to start by saying that I've been to Cuba many times over the years.
i think it's important for any one visiting Cuba to educate your self on what life is really like in Cuba. If you get the chance sit with some Cuban ppl and ask them what their life is like out side the resort. Do so

If you're a foodie, maybe Cuba isn't for you. Do you starve ?? no

During our stay, we never had issues with coffee, towels, toilet paper, wine. We had hot water and water pressure every day.

So no shortages. Food-wise, it's Cuba, so don't expect too much, but there was always two-three types of meat/fish; eggs ( yes eggs) and omelettes, cheese, ham; soups; a few kinds of bread/buns, cucumbers, salads, few kinds of fresh and pickled fruits, rice, beans and lots of deserts, often we had french fries, cereals, milk, ice-cream , sausages and more, for a few occasions we had sushi, pizza, focaccia and other extras. This is the main restaurant/buffet,

Also, there is a snack bar (24/7) and pizza bar (12-5) and of course coffee, juices and all kinds of alcohol are available 24/7 at the main bar. Every day we got bottled water and The beach is great, you can go both left and right and get to even better beaches (no shells/rocks). Water shoes recommended for the beach in front of the entrainment booth.

Two very large pools.
Quiet pool which is near the pizza restaurant. I highly recommend )
Party pool also very large and has music. Another bar with drinks and sandwich / fries .
Pools were very clean :)

Near the hotel there is a small market. Pick up some souvenirs..

Yes mosquitoes in the morning and evening, so take lots of bug spray. They like some people more than others. [Details]

Melia Jardines del Rey was a wonderful experience, the room was always clean food was very good lots of variety ...the staff of the hotel was very friendly and helpful especially Adalberto, he hooked my wife and I to go to a very nice restaurant near by in a 1954 Chevy!!! The a la Carte restaurant in particular the Italian Don Peperone was amazing and in particular ask for Leidy she is awsome!!! Overall amazing experience!!! Would recomend and will be back!!!!
Trip typeHoliday · Family
Rooms5.0Service5.0Location5.0
Hotel highlightsQuiet [Details]

Le Soleil et la chaleur étaient au rendez vous, la Mer est très bonne et pas creuse du tout un bon point mais pour y accéder très très difficile car beaucoup de cailloux et pleins de morceaux de coquillage et sur très large, mais un coup passer tout ça la Mer est super bonne.

Les piscines très chaude et bonne et le Bar de la Piscine sont Pepsi pétillant et froid tandis que partout sur le site, flat, chaud et un gout de savon ou manquant.

Que dire des Resto :
Le Buffet : Je dirais la bouffe est infect. Et toujours la même chose tous les jours midi et soir. Jamais de changement.
Resto Italien : Délicieux.
Resto Barbecue de la piscine: Infect sa goute se que sa sent, très déçu .
Resto Oriental : Bon passable mais ça aurait pu être mieux,

Un jour ou nous étions à la piscine j'ai vue un Cook passer avec une assiette remplie de poisson complet (tête et queue) pas couverte. Et de la piscine au buffet c'est un bout à pied.
Et voilà qu'au souper du buffet je vois qu'on nous servait se poisson dégeu avec ses yeux et qui avait fait le trajet de la piscine a ici sans être couvert il était a l'air libre et au contact des bestioles. Et on nous donnait ça à manger.

Alors c'est quoi vraiment qui y avait au menu ??

Et 2 dîners se sont fait au 24h de la piscine. Le premier était bon et le 2ieme tout était froid et la viande pas cuite.
Et leur sandwich du midi était bonne, mais celle du soir oufff le pain était dur ce n'était pas mangeable.

Notre femme de chambre : La 2ième journée elle n'a fait que changer le lit et lavé le plancher. Rien d'autre, Rinçait les verres sale au lieu de les changer. N'a pas lavé les comptoirs, ni le bain, ni la toilette, pas de serviette pour les pieds lors de la douche. Na pas mis de rouleau de papier de toilette. Nous avons du faire une plainte.

Et le tuyau du lavabo coulait, toujours une grosse flaque d'eau sur le plancher, on a avisé et ne sont jamais venu réparé.

Le Personnels : Aimable, très attentif, se force pour parler français ou comprendre 

Je ne comprends pas les gens qui disent que la bouffe est très bonne, je n'ai pas bien mangé du tout de la semaine, je dirais sur 14 repas il y en a 3 que j'ai trouvé très bon et les 7 déjeuners. [Details]

Thank you for everything you have done for us. Customer service was great and food was also great. Rooms were clean facing ocean. Pools were clean and beach was amazing. Only thing was that the pool was closed for 2 days because of maintenance. The rest was A1. Thanks a lot [Details]

Not my first time at this resort, and there was a big group of us and we all had different experiences but this is our honest review.

FOOD: We had bacon here more days then we had in Punta Cana last year. There would be enough for everyone had people been respectful and not take half the tray. We ate delicious omlettes for breakfast, there was little pieces of bread, and lots of ham and cheese to go around. We ate fresh grilled chicken or pork in the evening with potatoes, or sweet potatoes. We brought wraps and mayo with us and made them either with the ham and cheese or, chicken with cheese etc. We had pizza which was so yummy, WE NEVER went hungry. Items we brought with us; peanut butter, ketchup, mayo, tortilla wraps and Mr. Noodle just in case (we didn't eat those)

Beach: Beautiful beach, yes there is coral but if you observe your surroundings you will find paths which are far more easier to navigate without water shoes then other spots. But water shoes would be beneficial. There are no shortages of beach chairs or palapa's for shade.

Drinks: Joel and his gang at the beach bar were the greatest. "Keep it comin, keep it comin, see you in 5 minutes"!

Pool: I for one didn't go in any pool, the beach is far more beautiful. When I did see the party pool it looked very green.

Lobby: Love the lobby and Talia was always so pleasant and helpful when she was on shift.

Room: We were in building 12 which is close to the beach. I have no complaints about our room, it was myself and my partner and we had two beds; we solved that by pushing them together, no big deal. The AC froze us which was nice! Maria Carla our chambermaid was absolutely amazing, she did a spectacular job on our room everyday.

Beer in fridge: If you want more then one beer in your fridge then tip well. We didn't drink beer but we left a good tip in the fridge and he left us more then one. We would take the beer and give it to our friends.

Bugs: DO BRING BUG SPRAY!

Every staff member we encountered were absolutely amazing, there was no language barrier and if we did need something (water, extra blanket, extra pillow) the staff at customer service were excellent and took care of things right away. The staff work long days/weeks away from their family's and deserve every bit of kindness you can give. They have no control over shortages, power outages etc.

One day the power was out a few hours, no big deal we were at the beach. Another day the water was off for maybe 5 hours but again we were at the beach.

I expected the worse going back based on the the reviews but it was the complete opposite for us. It's Cuba and your on vacation, enjoy the beautiful weather, the beach, and the phenomenal staff. [Details]

Had a wonderful week here, food was good, had lots of hot showers etc. There was a Gardener who was always smiling and friendly, his name is Yobany I believe, We looked forward to seeing him each day. [Details]

First time here and I don't think we will return. The beach wasn't as depicted in the pictures and it was disappointing. There was a ton of algae along the beach and so many rocks that we could barely walk further than the shore. The resort was nice, I liked that there were a lot of different pools that accommodate different needs. There's a shallow pool perfect for children and babies to relax in and play. However, the pools were often dirty and the tiles/grout were old and broken which cut my children's feet and knees as well as many other children on the resort. As for the food, it was good, there isn't much variety but the buffet was always full of food. The hours for the buffet were ridiculous. The lobby buffet opened from 7:00-10:00, 1:00-3:00 and 6:30-9:00. The beach buffet opened at 12:30 which was our go-to with our children. When people check-out and leave in the evening, they don't have access to a decent meal/snacks before having to leave. There was always alcohol, however not the “mixes” of drinks we would like. That was convenient for us as it made us taste different drinks and flavors which was actually nice. The coffee is not good at all in the buffet, however the coffee bar and lobby bar make great coffees! The maids won't leave toilet paper unless your old roll is finished. There was often missing toilet paper in the common area bathrooms. The staff was great! Sometimes a little “rude”, but I just think it's fatigue from working so many hours. Overall, we had a great time, but I won't be going back. [Details]

My wife and I arrived on April 4 the check-in was fast and smooth before we knew it we were in our third floor, Ocean view room the view was out of this world perfect for sunset watching. It didn't take long and we headed to the beach I was so happy to see Joel , Omelio and the crew at the beach bar they are always so much fun. See you in five minutes. Keep it coming keep it coming haha .
There is always a lot of tasty mixed drinks and beer. One of my favourites was the rum punch.
The entertainment team really keeps everything going from Zumba class to volleyball. There's always something going on.
I absolutely love this beach how calm the water is and its beautiful turquoise color is stunning perfect for long romantic walks on the beach.
The hotel also has two very large pools, a quiet pool, and an activity pool for those that don't want to be on the beach .there were some shortages, but it did not bother us, as we were always able to find something to eat lots of options
It's always nice to have a 24 hour snack bar Which we used a few times We also loved the ice cream parlor. The wife an I loved the cappuccinos at the coffee shop and lobby bar.It is very obvious how hard the gardeners work to keep this resort, looking as beautiful and lush as they do .
The resort is also in the middle of putting Wi-Fi throughout the hotel that is going to be awesome. Looking forward to that.

All in all this resort is my home away from Home. A big thank you to Melia Jardine's for a amazing vacation
A special thank you too Lisbet machado , Juan, Carlos, Joel,Omelio, Fabio ,Adalberto and everyone else that helped to make my vacation so memorable counting the days until we can return see you soon . [Details]

We have stayed at this hotel many times, it never disappoints. It is approximately 15 minutes away from the airport.
Driving up to that amazing, beautiful large
Lobby never gets old.
Check-in was easy and fast.
Before we knew it, we were in our room. The ocean view was amazing.
The room was clean and beautiful. We had great water pressure and always plenty of hot water.
They always made sure we had lots of drinking water along with 2 beers in the mini fridge.
Also, we always had clean towels in our room. I asked for an extra blanket and 2 extra pillows. That was no problem. I had it the same day.
I found the bed extremely comfortable.

The grounds looked amazing as always. The gardeners work very hard and always have a smile on their face.
This place keeps getting prettier each year. From the beautiful landscaping to the beautiful lush Palm trees.
The beach on this hotel is absolutely breathtaking.
The white sands and the turquoise water never get's old.
They do an extremely good job taking care of the beach as well, making sure that it is always clean. They're on top of getting you chairs.
and I can't forget to mention the waiter service on the beach that is always a very nice option.
The pools at this hotel are very large they have a quiet pool and also an activity pool, which can be a lot of fun whether you want to participate or just sit back and enjoy the entertainment.
The animation team at this hotel are amazing they really know how to interact with the clients.
They are all full of energy and always happy.
I love how there is always something going on at the hotel and so many activities. You definitely can not get bored here. At night after the show, the night usually finishes off with a dance party.
The hotel has a 24-hour snack bar, which consists of french fries, hot dogs , ham and cheese sandwiches , tuna sandwiches, and sometimes chicken sandwiches. The one time we got there, unfortunately, they did not have any bread, but they made up for it with extra french fries.
The ice cream parlor is open from 10 AM till 3 PM. The ice cream was delicious. They had vanilla, strawberry, and chocolate.
For lunch, we had plenty of options. The pizza restaurant was one of my favorites.
The buffet on the beach.
I found good options there as well, but one of my favorites was their plantains. Along with their soups, there was not one soup that I disliked.
and always service with a smile. Then, they also have their main buffet, which has a variety of options. All in all, there is lots of food to choose from.
For dinner, they have A la cart restaurants, which you normally have to make reservations for but are well worth it. They have the main buffet with again lots of options. My favorite was the pasta station along with the fried rice station. they do have shortages but not the end of the world. There was always something good to eat.
The hotel also has a Coffee shop That I really enjoyed.
They are always trying to improve this hotel. While I was there they were in the middle of putting Wi-Fi throughout the hotel.
I absolutely love this resort.There is no doubt that I will always come back here. There is something special and magical about this place.
A special, thank you too Lisbet Guevara Machado , Juan Carlos Lopez, Adalberto Machado and so many others way too many to mention for always making our vacation so special.
This hotel has amazing staff and management. [Details]

Our 7th visit to this beautiful, friendly and professionally staffed hotel.
Our room was meticulous, buffets were plentiful, we enjoyed the beach Buffett as well as the lobby Buffett. Both offered healthy delicious choices, being a diabetic, this was wonderful. My husband enjoyed a lilttle bread at each meal, and the bananas he loves. We enjoyed omelettes and many grilled choices of meats. The bbq was a little less than we expected but the Italian and creole à la cartes-Amazing! Please see Dainerys at the creole, she will make you cry with laughter and charm, while maintaing excellent service and professionalism
Melva Pol, at the lobby Buffett is a professional with a beautiful inviting smile who forgets nothing! we miss our days with you, and the care you take. The beach, accessible from more than one entrance, never crowded when we were there, many happy workers to help you with your chairs, just perfect and stunning, take a walk to the point, feel like you are at one with paradise.
Thirsty? Omelio, so professional, get lost in his eyes while he serves a beverage with pride and perfection, the same with Joel, and all the playa bar guys. Service to your beach lounger is available. Grab a coconut on your way to the beach from Maciel and Mandy, truly so kind, modest, hard working, we love you guys :-) The lobby bartenders, also so much attention to detail, well dressed and well mannered and also experts at dehydration prevention lol
The lobby waitresses were kept busy with our endless cappuccino requests, all served with a smile, so lovely each and every one. The staff keep us coming back here each year, the hotel itself has never disappointed us either. The evening entertainment of the singers and grand piano, was my personal favourite, opera spoke to my soul, so elegant. The talent seems endless. We didn't take in the aerobics or action from the animation team, we might be crazy but also lazy lol. We had more fun to watch lol. We always have what we need, including a good nights sleep, and hot showers. Keep in mind people seem to shower at the same time, late afternoon, but we had no issues. Our spectacular room had a view of the beach, each trip keeps getting better, despite the challenges to this beautiful country full of amazing people right now.
Take special note of Lisbet Guevara, one of the most intelligent women I have ever met, with a talent for people, languages, and fairness to all. Amazing Human Resources skills, she will help you with your needs and take adequate time with you.
Juan Carlos, special Thanks, you have been there since our very first stay in 2015, you maintain grace and professionalism, with profound warmth, also with a talent for languages. Yourself, Lisbet, Yohander and Melissa, are the faces to greet and meet, and you do the best job to welcome us all.
Aldoalberto, you can work a room of patrons so well, to answer questions and give such interesting details, to keep an eye to everywhere at once is another of your talents.
Papa, you are the original bartender, and we were not surprised to see you move up in your position. Well deserved, Ivan, another amazing professional, sailed , Arlet, Geidy, Yuris, your work does not go unnoticed, you all make us feel so special.
Take a hop on the double decker bus for 5$ and go to Playa Pilar, or check out the national
Park. The crocodile farm is across the causeway, stop on your way for the best pina coladas ! Ask Juan or Lisbet, Ivan or Aldoalberto about hiring an antique Taxi for the day with another couple for sightseeing, so worth it, grab a few souvenirs at the market behind the lobby, check out the spa for a total relaxation experience. These are separate from the hotel amenities, but beside the melias jardines property.
It's so good to see our second home thrive, with familiar faces, which says a lot about a place, consistency.
Last but not least make a friend in a Gardener, we did, and still celebrate our friendships and families 9 years later. Alexis we love you.
Cons: I laughed till I cried and my face hurt, my heart nearly burst with happiness, and I know these beautiful Cubans and this hotel have kept part of it with them. I'm more than ok with that! Thank You! [Details]

This was our 8th trip to Melia Jardines Del Rey, the 2nd in 3 months, and it was even more enjoyable this time. From our initial arrival, with Juan Carlos at the front desk coming over to greet us, it felt like we had arrived at our second home. Lisbet is amazing and ensured we were happy with our accommodations and was so helpful as always. The new BBQ restaurant was great with delicious choices of food, the pizza restaurant was our go to every afternoon around 1:30 to beat the lunch rush. We were able to sit and enjoy custom pizzas along with a cold beer and or rum and cola. The serving staff were so pleasant and remembered us every day with a smile and quick service. We enjoyed the beautiful beach as always, and spent several days sitting near the quiet pool this trip for a change. The lobby bar was fun every evening, The beach bar staff, Joel, Omelio and the rest greeted us like old friends (which we are!). We enjoyed seeing all the friends we have made over the years from the chef Julio to our housekeeping staff. The 24 hour bar was perfect for a late afternoon snack and the waiters there are very friendly. The a la cartes were really good. Dyonaeris made our evening so special in her restaurant. We are heading back again on April 11th for trip #9. The proximity to the airport is great, and the helpful and friendly people make this our favourite trip every time. [Details]

We are enjoying our last day of vacation at MJDR, our favourite hotel in Cayo Coco. We have stayed here MANY times, and always appreciate the Cuban people, weather, beach and hospitality. We will definitely come back. Two large pools with many chairs and beach towels you can change as needed. The beach here is beyond paradise…crystal clear, calm and walkable forever. The huge lobby and open air Mojito Bar is popular with drinks, activities, entertainment and wifi. No mosquitoes. Our suite and maid (Aradely) in building 18 was excellent. Highly recommend the coffee bar, a la carte restaurants, ice cream parlour, snack bar, pizza and barbecue. Thank you to our pool (Yeisy, Yexnier, Osiel) and beach (Joel and friend) bartenders. The animation team (Jordan and friends) are around all day and night for music, games, and the fun Thursday night beach party. Much gratitude to Lisbet and Adalberto in customer service and Yohander at reception and Papa/Jorge in food and beverage who have made our vacations outstanding since the hotel opened in 2014. Tonight we look forward to the special reception and dinner for repeat guests. Thank you to all staff for making our vacation so relaxing and special. [Details]

Great resort and a lot of food options. I was suprised how many pools there were however spent time at the beach. Staff is very friendly and always willing to help. I had a small issue with my room but Adalberto at custom service was on it right away and helped.
Trip typeVacation · Friends
Rooms4.0Service5.0Location5.0
Hotel highlightsGreat view · Quiet · Kid-friendly [Details]

This resort is a large resort with many pools and a beautiful beach ! The food and beverages were tasty , we were satisfied with both over all. The rooms are large and spacious plenty of room for a couple or families alike. The staff were helpful and courteous. Especially one lobby server Khalia who was always smiling and happy to help ! All in all we really enjoyed our vacation to Melia Jardines Del Rey, and we would consider another visit in the future! [Details]

The Melia Jardines was a very nice resort! A large resort with several bars and pools , very well maintained ! The beach is absolutely beautiful ! Staff was helpful and respectful , food and drinks were very good ! I would definitely consider another trip to Melia Jardines in the future ! [Details]

this review is from a Travel Agent that has travelled all over the Caribbean. First off, the Cuban experience is like nothing other in the Caribbean. When going to Cuba, you need to immerse yourself in the culture, lean into the Cuban cuisine and get to know the people.

Having been to Cuba, many many times, this hotel has been a gem. I brought approximately 200 people to this resort this week and we are having a blast.

Lobby area. - The employees at the front desk were simply amazing. A special thank you to Yohander. He was my go to guy. He delivered for my group everyday. he checked in every day and I made sure we had everything we needed. The greatest thing is to get to know the employees, and and the fact that they are so kind and social mirrors. Fall in love with this resort. We also worked closely with Yosvany and Juan Carlos, they were also amazing. We need to make minor changes this week and they delivered.
These guys alone make me want to come back.

The beach - The beach is stunning. the water is turquoise and the sand is soft and white powder. there has been some erosion on the right hand side of the beach, so there is exposed coral at either side of that is perfection. We spent many hours in the water, socializing and enjoying the great drinks they provided. The left side by the boats is the best place to swim. There is also an opportunity to walk either side along the beach for a good half hour as it is a very big Cove.
The beach bar was great The drinks varied and most of the weekend was piña colada, strawberry daiquiris, rum, punch, sex on the beach, soda, and lots of beer.
Two of the bartenders were simply amazing. Joel was so kind. Spoke French English and Spanish, he had a way to make everyone feel welcome, and to enjoy their experience on the beach. It's not often that I feel that I need to return to the resort and bring gifts to those people that were so welcoming, it was the case at this resort. Along side of Joel was Omelio. He also so fun serving the drinks. They remembered peoples name and got to know the patrons. I really appreciated those two.

The à la carte - the restaurants were solid. lots of restaurants to pick from, Oriental was my favorite. They serve sushi, and and some teriyaki noodles and pork and other things. The Italian restaurant had some really decent pasta. The barbeque restaurant was most peoples favourite as they had a huge grill with chicken pork.
The big Buffay in the morning had to three Ahmed stations. It took a little while to get your omelette, but worth the wait. There were always lots of vegetables, surprisingly squash, pumpkin cabbage every day, bananas, and plantains. Lots of beans and rice. Which I enjoyed. At lunch there is always someone making fried rice and throwing things on the grill. The snack bars had cheese sandwiches, fries, and a 24 hour service for liquor and snacks. There is also a cute ice cream stand that everybody stopped at on the way to the beach. There is also a pizzeria close to the quiet pool that people would line up and wait for the pizza and everyone raved about it.
If you are looking to have American food every day and not immerse yourself into the local culture, people would give the food in cuba a bad rap. Most people don't taste what they don't know.
Lots to eat at the Melia.

theatre - the shows in the evenings were we're fine. Some of them were just OK but half the nights were really fun and solid.
the rooms were actually pretty nice. They take pride in the place. I really recommend getting an ocean view room as you are steps away from the beach. Especially building 18 at 19.
We had hot water all week good pressure and leaving a tip at the fridge. Will get you water and beer every day.

I was in all, I was pleasantly surprised, and will be a repeat client. I recommend anyone looking at Cayo Coco to give the maria a shot. I've also been over to check out some of the other resorts in the area. In my opinion this is the best one. [Details]

Very clean super friendly staff lots of pools good food and great service gift store is very accessible. Shows very good. if you're into old building, architecture is very well. very safe place to walk around. No worries with anything. beaches are very clean. [Details]