Hotel Playa Paraiso

Hotel Playa Paraiso
3.783.783.783.783.78
3.78 based on 986 reviews
#7 of 22 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco - Cayo Guillermo
Rated 4 stars
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Playa Paraiso

, Mississauga, ON
2024-02-24
At check-in we were told that the room we were assigned was made up for only one and the attendant would bring us extra towels in the morning...we were late getting to the hotel...no towels showed up all week, we had to share one small towel between us. The toilet didn't flush properly. The bathtub was very hard to get into, had a big crack in the bottom. Had the feeling that the sheets hadn't been changed from the previous occupants. Couldn't figure out the cooling system, the safe in the room didn't work, the sliding doors to the balcony were very difficult to open/close. A lot to the lights on the pathways were out or broken. [Details]
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The strong points
The beach was great...as was the pool.
The weak points
Didn't like the way the lounges were doled out. Phones didn't work. I thought you might have had a larger, better equipped shop. No ingredients to make mojitos, no coke to make Cuba Libras! Ran out of bread and serviettes, used toilet paper for serviettes
Sanitary measures
toilet in room didn't flush properly... often no toilet paper in the publicly used facilities.
Certified
Hotel reply, Guest Services, on 2024-03-04
Dear guest, Thank you for your positive comments and I am pleased that you had a good stay overall .However, I apologize for the inconveniences that you experienced, We will try our best to rectify the situation.

Hotel playa paraiso

, Cambridge, ON
2024-02-15
amazing place there are some shortages off food but i always found something to eat [Details]
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Certified
Hotel reply, Guest Services, on 2024-03-04
Dear guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Immaculate Safe Beach

, Hamilton, ON
2024-01-30
I believe Cuba is hit or miss and I have yet to find the perfect resort! This resort with attention to updates with cleanliness and well stocked rooms. This resort could have a perfect score! [Details]
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The strong points
Energetic, gracious and helpful staff Food plenty of options within all shortages (making the most out of weekly provisions) Great pizza Great alcoholic beverage selections (sometimes premium options) Excellent coffee Grounds and Gardens
The weak points
Infrequent clean towel, linen replacements Shower curtain was stained visible soil marks throughout bathroom as well as mold (however when I cleaned the room and bathroom it was easily removed and sparkling clean) Room outdated broken curtains, locks
Sanitary measures
Public Bathrooms well stocked and frequently cleaned Staff are happy to ensure public areas are kept clean
Certified
Hotel reply, Guest Services, on 2024-03-04
Dear guest, Thank you for taking the time to write such a detailed review. All your comments are essential to inform our staff about good and bad services. We'll make sure your comments are passed on to everyone.

Stay at Hotel Playa Pariaso

, Ontario, ON
2024-01-28
It was a relaxing experience away from normal life. The hotel rooms are spacious bit needs upgrades to several facilities in the room. The safe in our room was broken, iy couldn't lock and technician didn't come to fix after giving an excuse of going for lunch. Toilet paper was scar ce in all bathrooms, iron board broken and phone in room didn't work. Customer service was poor when u needed something done. Water was not available in room on some days. Broken shower faucets. The evening entertainment was great! Something for the kids as well. The food was not so great as it seems left overs from breakfast was added to lunch or dinner. It was the same food most days at the buffet Allegra and people need to know more about the a la carte venues to try options. More restaurants offering variety is needed. The Italian restaurant was excellent! Lots of flies causing stomach aches and diarrhea on some days. Access to beach towels is needed rather than one towel for one week! Overall it was nice to be near the pool and beaches and to have wifi in lobby and other places at the hotel, that was positive. [Details]
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The strong points
Wifi improvement in several areas Nice entertainment Lots to drink
The weak points
Faucets in washroom are broken, toilet paper shortage an issue in the bathroom, Food needs some varieties and freshness. Safes and room phones don't work
Sanitary measures
Poor in washrooms, poor in buffet area
Certified
Hotel reply, Guest Services, on 2024-03-04
Dear guest, I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

Friends for Life

, London, ON
2024-01-22
This is our second time at Playa Paraiso. Wish we had booked 2 weeks instead of just 1. Everyone working at the hotel was great, 3 of the staff stood out above the rest.
---- First person is our house keeper Kisbel Armas Trujillo. She did an amazing job looking after us. The room was always perfect, she was friendly, polite, and professional, always making you feel right at home
----- The second Person is Elianys from the Captain's Snack Bar. Her Smile, and attention to detail was great. The entire team that works with Elianys does an amazing job of looking after the guests.
------ The third person is Dany (hope I got her name right) from reception/front office. We cannot thank her enough for looking after a special room request.
----- These women provide the kind of service that will create " Customers For Life" . My wife and I are already looking forward to our 3rd holiday at Hotel Playa Paraiso. Thanks for a great holiday!!! [Details]
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The strong points
Fun, relaxing, warm, welcoming. friendly
Hotel reply, Guest Services, on 2024-03-04
Dear Guest, Thank you for your good comments. I'll be sure to let our staff know what an impact they had on your experience. We are waiting for you again with open arms, best regards.

Terrible

, Napanee, ON
2024-01-18
Will not be returning
Dirty beach
Rooms were very dated and smelt like musty
Beds were terrible [Details]
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The strong points
Beach Pool area View from room Hot water
The weak points
Very dated and staff very rude
Certified
Hotel reply, Guest Services, on 2024-03-04
Dear guest, I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

BEST RESORT IN CAYO COCO

, Brantford, ON
2023-11-18
Just returned after 3 weeks away. I have been to 6 of the resorts along Cayo Coco and this one is the best. It will be my 7th time here.Will be back December 2 because I got Bribed to go to Playa Coco to try. I just love this resort, the staff goes out of their way to make sure you are comfortable and happy. Right from the Bellhops to the grounds crew. All the Al a Cartes are great and the staff. Thanks to George everything is great. There is also a pasta station where you can have alfredo sauce or tomatoe sauce. Trust me you won't go hungry. The beach is amazing. The rooms were great and we had a suite - I guess I am perfect. A special thank you to Annelys and Ernesto for always making us feel like family. Santa is the cleaning lady near the buffet she is a wonderful hard working lady and always happy to see me and my wife. I can't wait to see everyone in 2 weeks again. [Details]
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Certified
Hotel reply, Guest Services, on 2024-03-04
Dear guest: We appreciate having taken the time to highlight your experience in every aspect of the hotel, and we feel good to know that you enjoyed the service of our staff, I personally give them your greetings, all very special, as well as our entire team. We hope you to come back and we keep giving our usual service.

A good holiday

, Caledonia, ON
2023-11-18
This was our 2nd time at this hotel. This hotel meets alot of what we are looking for. Short trip from airport (20 minutes), very few stairs on resort, not alot of walking needed to get to anywhere, a beach that was not too wavey due to peninsula protection. Beach is wonderful. Food this year was much improved from our visit a year ago. Staff were helpful and friendly. Water shoes would be helpful but you could make due if you don't have them. Snack bar was an improvement from last year as well. [Details]
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The strong points
Close proximity to everything. Very nice beach. Friendly staff
The weak points
Entertainment. Rooms could use updating. More variety on drink availability. More lighting outside.
Certified
Hotel reply, Guest Services, on 2024-03-04
Dear guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Mosquito Haven

, Quinte West, ON
2023-10-13
The airline used to and from what not a pleasant experience. Airport horrible.
The bus ride was fine. The hotel had many mosquitos. Check in was fine. No bellboy to take luggage around. Walked to find our building while getting eaten alive. Made it to our room. The room was extremely musty smelling but was clean. The bathroom was clean but the shower is over 24" to step in, the shower worked ok, no problem with pressure or temperature. The hose did have a leak. The caulking is in need of being replaced. The maids did make the bed and sweep the balcony. The sheets were never exchanged in 7 days, the floors were swept once in our room. Cats with kittens around resort which we expect. Staff didn't seem happy. The music is the same as it has been for many many years. Updating needed in the rooms for sure. No pop to drink except flat pop they put into the slushy machines. Coffee was extremely weak. Had to mix expresso into our coffee to have a coffee.
Beach was ok. Not the best I've been too. The food was ok. I eat everything. They need to work on temperature. Eggs a few days then powdered eggs used. Gross. Found a cigar but in one of the rolls. But it was ok. Whole experience was not what we had expected. We won't be returning. [Details]
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The strong points
Met an author David Filax and his family. Amazing. Started reading one of his books but had to put back in the library at towel hut. Ordered since.
Certified
Hotel reply, Guest Services, on 2024-03-04
Dear guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that a few things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our hotel management. We do hope you give us another chance as we will definitely improve our services.

Enjoyable week at Playa Paraiso

, Magog, QC
2023-10-05
Spent a very enjoyable week at Playa Paraiso, from Sept 20-27th. It was our seventh time in Cuba. Check-in and check-out went very smoothly, and service with a smile. We were in room 4311 with ocean view. The resort is very clean and the gardeners keep the grounds impeccable. The lobby area is a great place to chill before going for dinner. The service was excellent throughout the resort. Thanks to Dariel for keeping our room clean and Daniela for serving our drinks with a smile.

The beach was beautiful with plenty of loungers and palapas. Enter the water directly in front of the beach bar where there is no coral to hurt your feet. The pool area was very clean with a lot of loungers as well. The à la carte restaurants were all very good. The lunchtime pizza served at the Ranchon near the beach was delicious!

The buffet was a little disappointing but still quite adequate. The rooms are a little dated but they have begun to renovate them.

I certainly recommend this resort. [Details]
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Hotel reply, Guest Services, on 2024-03-04
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Stay away from this place!

, Roxboro, QC
2023-06-26
Bungalows are old and dirty. AC makes a lot of noise. There is no mosquitoes nets on the door. Beds are very old and broken. A lot of mosquitoes 24/7. Very limited choice of vegetables in the kitchen.. A lot of cockroaches in the buffet area. Very weak internet available in lobby only.But the beach is very nice and the ocean is beautiful. [Details]
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The strong points
Nice beach and ocean
The weak points
Old, dirty place. Very low service level. Boring.
Certified
Hotel reply, Guest Services, on 2023-07-05
Dear Customer Thank you so much for spending your vacation with us and taking the time to write an important review. Make sure that every day we will do our best to satisfy all customers, we regret the inconvenience you had during your stay We would like to see you again and share the best time of your life.

Great destination

, Montréal, QC
2023-05-20
Great value for money. Beautiful beach and interesting people. A1 staff. Would definitely go back! [Details]
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The strong points
Great beach, rum, and beer. A1 staff & interesting guests. Highly recommend.
The weak points
Nada
Certified
Hotel reply, Guest Services, on 2023-05-24
Dear customer, Thank you very much for taking the time to write about your experience at our hotel. We are glad to hear that the staff made you feel welcome and did their best to make your stay the best it could be. We hope to see you again in our hotel soon.

Best Beach

, Sarnia, ON
2023-04-16
Stayed here for 2 weeks. The first few days were a bit hard as a few things in our room didn't work, TV and often toilet. We got moved to building 1 and we loved it. The room was nice and comfortable with a nice size balcony but I know in the other building (8) the bed was not so comfortable. We have been to Cuba many times and you never go expecting great food but I will say they did have something for everyone and you just have to lower your expectations when you go to Cuba. They are doing their best and they just can't get everything they need right now. We are beach people and have stayed in cayo coco in the past and you can't beat the beach. Only thing is you have to get up at 6:30am to bring your towels down and get your chairs. Most of the staff if super nice and will help you out. We bring lots of stuff they need and we also tip regularly and we find you got looked after better. [Details]
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The strong points
Beach
The weak points
Food
Certified
Hotel reply, Guest Services, on 2023-05-01
Dear Jamie, Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

Not a 4 star

, Orleans, ON
2023-03-25
We stayed at this resort over March Break. First, I must say that dear Cuba has been hit hard by both natural, and worldly events. They try so very hard to do what they can to make everyone happy, and to boost their tourism rate back up again. Every single worker at this hotel worked their buns off. From the housekeeping, the gardeners, the waiting staff, front desk, everyone. Now, the currency. I read a lot beforehand in what to bring, but it wasn't until I was there that I knew for sure. Canadian BILLS. Please don't use loonies and twonies. The Cubans cannot use these as currency, and end up having to ask tourists if they can exchange them for bills, as their bank will not exchange. The bills must also have no damage in them at all, or the banks will not take them. They do take American bills load up on American $1 bills if you like. Or Euros. The Cuban money is not used much at all. [Details]
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The strong points
Everyone was very friendly and kind. Beach is amazing. Iced coffee perfection. There are also a lot of stray cats which we LOVED. All very friendly. They say not to feed them, but how can one not? Also wheelchair accessible.
The weak points
Some tourists are jerks. Be respectful.No ketchup, jams, Nutella. Bring them if you need them. Clean towels are somewhat unheard of in rooms. No see em bites. Bring bug spray. Not good wifi. Beds and pillows are not A1.
Sanitary measures
No one was really wearing a mask, but there was antibacterial pumps here and there.
Certified
Hotel reply, Guest Services, on 2023-03-31
Dear guest, Thank you very much for your detailed and sincere opinion, we regret that you have presented this type of incident. All the opinions of our clients are very useful to us to improve the quality of our services. On the other hand I will be sure to let our staff know the impact they had on your experience. We wait for you again with open arms, a cordial greeting.

Not great

, Toronto, ON
2023-03-20
The beach is amazing, some staff are nice like the servers in the buffet and pool bartenders. But some staff, like the front desk workers, act like you are bothering them when you approach them. We had the same dirty white towels for days. I asked for extra bottled water and never got it. We had to share two thin blankets for 4 people, they wouldn't give us any extra. The food in the buffet is terrible. We ate Hot Dogs every day for lunch at the snack bar but they don't have any condiments. I was hoping to enjoy some cocktails on my vacation but they don't have anything to make anything good. Wifi only worked for me in the lobby in the morning. Entertainment staff only acknowledge you if you are young and partying. No fun activities/exercising on the beach like the resort next door. This is our 5th time in Cuba and by far the worst stay, but we made the best of it. [Details]
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The strong points
Beach, pool
The weak points
Room amenities (towels, blankets), food, drinks, wifi
Certified
Hotel reply, Guest Services, on 2023-03-28
Dear client, Thank you so much for writing this helpful review I'm sad to know that you can't enjoy your vacation. We take note of the above drawbacks. See you soon,

Absolute Garbage

, Woodstock, ON
2023-02-28
At first arriving it was beautiful! Had to wait almost 4hrs for our room as check in is 4pm and we arrived shortly before noon. Walked into our room and the smell of mold and mustiness hit our faces. Asked the workers who brought our luggage along with the front desk about it and was given the story about it being the air conditioning and humidity. My husband gotten eaten alive in our room. Didn't bother going to the beach to end up getting eaten by sand fleas. Buffet was the same food and smelled and tasted like fish. Limited selection and didn't taste good at all. Would not recommend this resort to anyone [Details]
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The strong points
Beautiful resort and pool area
The weak points
Food and cleanliness thumbs down
Certified
Hotel reply, Guest Services, on 2023-03-02
Dear Guest We are saddened to hear that you could not enjoy your vacation; it is a real shame that the effort made by our employees offer you a excellent service is not their appreciation. However I offer my most sincere of apologies for the mentioned disadvantages, Warmest Regard,

Could've done better

, Oshawa, ON
2023-02-21
Weather was excellent. Resort grounds were well maintained. The resort is "dated" and not everything works. The phone in the room would not ring but I could call out. The shower head had a lot of calcium build up. The water was warm and never hot. The rooms were not cleaned everyday and cleaning when done was minimal and water was given by request only.
Food was adequate, ran out of cheese on day 4. There were line ups for the buffet lunch and buffet dinner every day. The staff for the most part was very slow and not as friendly as they have been previous visits. It was almost as if there wasn't anybody overseeing the operations of the resort.
The service was amazing on Valentine day. I found out later that the owners were on site.
No issues with airport or air transportation. [Details]
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The strong points
Weather and beach
The weak points
Service and staff
Sanitary measures
adequate
Certified
Hotel reply, Guest Services, on 2023-03-02
Dear Customer Thank you very much for spending your vacation with us and taking the time to write an important review. Be sure that every day we will do our best to satisfy all customers, we regret the inconvenience you had during your stay We would like to see you again and share the best time of your life.

Meal staff

, Cumberland, ON
2023-02-16
Buffet staff were excellent. Smiling and gracious.
The team of Dayanaus, Reiner, Ismary, Osmeluis and Yohanna work very well together
Efficient and watchful [Details]
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Hotel reply, Guest Services, on 2023-03-02
Dear guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area soon, don't hesitate to call us.

Amazing beach!

, Amherstburg, ON
2023-02-09
First off, I want to say how amazingly beautiful this beach is. First time at a smaller resort. Has its charm. Rooms are ok... But it is Cuba. Distance to everything is short walks
Not miles away. Stayed in bungalow #1. Was decent. Bed not as comfy as home, but not the worst. The staff are Amazing! Especially Daniella at the pool bar! And ALL the entertainment team. Had a small issue with ( non valuable) unimportant things taken from maid, even though I left many gifts aside. So that was a bummer and not cool ( No value .. dollar store razor/ shampoo sample) That being said..... I still would come back again. The beach and rest of staff were well worth the return trip. It's one of the closest resorts to the airport. ( 15-20 min) great value at this resort! [Details]
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The strong points
Amazing beach. Amazing staff. Great pool.
The weak points
Those maids need to stop with their sticky fingers that was a bit disappointing.
Certified
Hotel reply, Guest Services, on 2023-02-13
Dear Charity, Thank you for your positive feedback. I'm so happy to hear that you enjoyed your stay with us! I hope your next stay is fast approaching. Call us if there is anything we can help you with.

Pool bar

, Trois-Rivieres, QC
2023-02-06
Daniellis and Eliessi are the best bartenders ever!! Great service, always smiling!
Hotel overall great! Lots of sun, breathtaking beach! [Details]
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The weak points
No Pastas at buffet
Hotel reply, Guest Services, on 2023-02-13
Dear guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area soon, don't hesitate to call us.

Relaxing, warm and friendly

, London, ON
2023-02-06
We had an amazing time at Hotel Playa Paraiso. Stayed in building 3 , room 3305 with an ocean view. This was our first visit to Cuba so we only booked 1 week . Ended up wanting to stay longer. One highlight was our housekeeper Kisbel . She went out of her way to make everything perfect. We felt like family by the end of our holiday.
The best way to describe our stay would be to say we are already looking into going back. [Details]
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The strong points
Of course the weather. House keeping The daytime staff at the snack bar.
The weak points
We are use to eating dinner early so it would be nice if the buffet opened at 5:30pm instead of 6:30pm
Certified
Hotel reply, Guest Services, on 2023-02-13
Dear Kevin, I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area soon, don't hesitate to call us.

Great crew

, Lac-Beauport, QC
2023-02-04
To whom it may concern

We are from Canada. We have been visitors of your resort from January 25th to February 5th 2023.

We have been delighted to met Ms. Liesy Perez , Carlos, Roberto Danielis Elianis at multiple occasions performing her duty at the Bistro 24hrs and the Native Central pool bar.

The way they interact with all of there customers deserve an award!

They're's smiling to everyone, having a professional attitude toward every person they granted with there great level of service. They're knowledgable of customer care. Their expertise as a waitress/Waiter and a bar tender is to a level that should be considered as a standard for an 4 stars location like yours.

These person should be an exemple to all of your staff.

Please feel free to reach out if you need more information.

Kind regards,

Elizabeth MacDonald Bernier
Vincent Couture [Details]
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The strong points
Professionnalism
The weak points
Not all the staff is equal customers service Wise
Hotel reply, Guest Services, on 2023-02-13
Dear Elizabeth, Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

Overall good

, Milton, ON
2022-11-29
Good 4 star hotel. Food is average. Free pizza sugar cane juice fish fry at the beach. [Details]
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The strong points
Good staff,
The weak points
24/7 snack bar take a lot time to deliver the food on your table.
Certified
Hotel reply, Guest Services, on 2022-12-19
Dear Muhammad. I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

Poor poor customer service

, Woodstock, ON
2022-10-20
We arrived in Cayo Coco on the evening of October 8th 2022 and checked into the resort we had booked. Playa Paraiso. Once arriving to our rooms the smell / visual of mold, broken tiles laying around, blood in the bedding were to name just a few things in our room. We were also shocked to find the room looked nothing like the website.
We went to the front desk to speak to the representative working that evening and because of the time of evening we were told they would show us a different room in the morning between 9-9:30 am. Morning came & the gentleman that said he would help us in the morning, saw us but then avoided us, wouldn't come anywhere near us so we could discuss the room. In fact he was missing in action the entire time we tried to get things worked out. We went to the front desk and spoke to a lady working the desk. Explained our concern and that we were to be shown a different room this morning. Her response to us was you need to contact your Rep. Even after telling her a gentleman we spoke with last evening said we would be shown a different room and he is here can we speak with him…he is busy. Knowing the the rep wasn't coming to this resort until noon. we asked for a number to the rep. She replied with we don't have those numbers.
.We tried to talk to the lady to get her to help us but no luck - poor poor customer service. We tried to use the app on our cell to contact a rep but that was getting us no where. After wasting almost 2 hours getting no where we asked to transfer to a different resort and got told we couldn't. Which is untrue, I've been going to Cuba for 10 years and have seen lots of people transfer within resorts. The front desk lady was just not willing to offer us any help at all.

We did finally get a transfer to another resort but not with the help of this resort ! All they did was try to make things so much more difficult than it needed to be. I have travelled to Cuba many many times, my standards are not high, but I do expect to be treated with the same Respect that I give on each and every visit.
We will not be recommending this resort to any family or friends nor will we return to this resort [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Great location
The weak points
Poor customer service. A very simple complaint could of been fixed easily..but this resort decided that they didn't need to provide customer service
Sanitary measures
We were not at this resort long enough to give sanitary measures
Hotel reply, Guest Services, on 2022-10-24
Cher Client Merci beaucoup pour passer vos vacances avec nous et en prenant le temps d'écrire un commentaire importants. Assurez-vous que chaque jour, nous allons faire de notre mieux afin de satisfaire tous les clients, nous regrettons les inconvenances que vous avez eu pendent votre séjour Nous aimerions vous revoir et partager le meilleur moment de votre vie.

Run…run fast!!!

, Woodstock, ON
2022-10-18
We did our due diligence online by visiting websites, YouTube etc.
When we arrived we were informed our rooms are the best at the resort with an ocean view.
Checking into the room there was excessive mold along with a strong mould odour. Floor tiles were cracked and missing, but to top it all off there was blood on towels, walls, lampshades everywhere. Totally disgusting. We then went to the lobby to have a drink and I could barely drink it, way too much booze, 90% booze and 10% mix. We were tired and rested for the night. The next morning we went for breakfast. I would have rather eaten out if a garbage can. In less than 24 hours we had to get out!!! We voiced our concerns to the front desk and was completely ignored. Very rude and non helpful. We were told this was our airlines carrier problem and had to talk to the rep. Little did they know we already was in contact with managers of another resort we previously stayed at.( they were suppose to be closed until November but opened early). We were told a sales rep would have no trouble getting us a transfer to another resort. When we asked for the sales manager, guess who comes out of the back. The same rude person we originally talked to. As we found out later she was not the sales rep, the sales rep was off for the day, and was married to our airline carrier rep. After a few hours of arguing the second resort made the changes happen. Playa parisio would not answer emails or phone calls. This is the worst travel experience I have ever had. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
None None
The weak points
Everything
Sanitary measures
????
Hotel reply, Guest Services, on 2022-10-24
Dear Guest We are saddened to hear that you could not enjoy your vacation; it is a real shame that the effort made by our employees offer you a excellent service is not their appreciation. However I offer my most sincere of apologies for the mentioned disadvantages, Warmest Regard,

BEAUTIFUL BEACH BUT LOW BUDGET SERVICE

, Montréal, QC
2022-04-12
Beautiful beach and sea , gardens well maintained (mostly hibiscus everywhere ).Rooms and bathroom OK. Food left much to desire , but that's already known for Cuba ...service was good and people were very pleasant ...we liked the Cuban A la carte ..
Free wi-fi in the lobby only [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Beach and sea , you can take long walks ...
The weak points
Too many bugs - sand flies , black flies and cockroaches
Sanitary measures
people are asked to wear masks in closed spaces , and use sanitizer
Certified
Hotel reply, Guest Services, on 2022-04-15
Cher popdanaro´ Merci beaucoup pour passer vos vacances avec nous et en prenant le temps d'écrire un commentaire importants. Assurez-vous que chaque jour, nous allons faire de notre mieux afin de satisfaire tous les clients, nous regrettons les inconvenances que vous avez eu pendent votre séjour Nous aimerions vous revoir et partager le meilleur moment de votre vie.

Overall 7/10

, Halifax, NS
2022-04-09
The front desk staff are horribly rude and not helpful when there is an issue ( ie we had no hot water, complained to the front desk and 3 hours later had to find the hot water pipes ourselves and turn the hot water back on). They ignore guests, roll their eyes at guests with complaints, never follow up on issues or complaints, whisper to each other and stare at guests. They could use some customer service training.
Lobby bar waitresses, bar staff, buffet workers, Portuguese and Italian a la carte workers, groundskeepers are all phenomenal, friendly and helpful. Cuban a la carte wait staff are rude (upon arriving for our reservation, we waited 10 mins to be seated, with only 2 other tables occupied. We then waited an additional 10 mins to be asked our drink order. Waitress was rude and not helpful with our questions about the menu. She failed to inform us about items missing from the menu until we were placing our order. Huge disappointment). Room is dated but we just needed a bed to sleep in so we didn't mind. Make sure you hold the towel rack when entering or exiting the shower. It's a big step over the side of the tub.
But aside from those, overall, the resort is great. Everything is within close proximity of the rooms and main lobby. It is clean. Beach is beautiful. There is limited entertainment but we tended to make our own with friends we met there. Drinks were good. Food was decent. The pizza at the beach is delicious. Skip the coffee at breakfast and have fresh made cappuccino at the lobby bar. You'll thank me [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
Certified
Hotel reply, Guest Services, on 2022-04-15
Cher Alisha Sollows, Nous apprécions votre visite et votre temps à écrire vos commentaires vous concernant récemment rester avec nous. Nous espérons que vous nous l'occasion d'accueillir une fois de plus, il serait étonnant. À bientôt,

Awesome Resort

, Wawanesa, MB
2022-04-09
This is a great resort. The layout makes it super easy to get around. You are usually close to everything. The food is excellent for Cuba. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Very clean, well maintained. Great food! The best beach by far in Cuba! Aerobics at beach were great!
The weak points
The staff attends to the locals first. If you are in line and a local comes up they go straight to helping them. No water in room daily.
Sanitary measures
I'd say about 75% not all staff kept marks on or enforced masks in buffet. They did make you wash your hands to enter. Servers at bar held cups on the rim with their hands.
Certified
Hotel reply, Guest Services, on 2022-04-15
Cher Riley Thomas Oldford Lundrigan Je suis si heureux d'apprendre que nous avons été en mesure de vous offrir un refuge de votre emploi du temps chargé. Au plaisir de vous accueillir bientôt.

3rd Time, Still a Charm

, Stewiacke, HA
2022-03-25
This was my third time at this resort and I highly recommend it! The first time was as a family with our 14 year old and 20 year old sons. The second was just hubby and I. And the third time was a girls trip with myself and two other ladies. They were all amazing vacations in their own way! This resort is perfect for any type of getaway! I have been to Cuba about 14 times and this is the only resort I have gone to this many times and I will continue to return! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Beach is beautiful and hardly any seaweed! The staff are amazing and so friendly! Very clean and well cared for resort.
The weak points
Food shortages but that is everywhere, including here in Canada.
Certified
Hotel reply, Guest Services, on 2022-04-07
Dear ill Marriott Is really nice to know all that beautiful things about our hotel and our staff, It was a pleasure for us to have you as our guest, thank you very much for let know to the people how is our service. We will wait for you in a near future.

March Break Trip Cayo Coco

, Paris, ON
2022-03-23
First Impression was Terrible. We paid alot of money for a Cuba vacation and were prepare for a less than perfect experience based on Cuba. And it was definitely not the perfect getaway, I'm sure mostly because of the state of the world right now.Everyday got better. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Most Beautiful Beaches, and for the most part friendly staff
The weak points
No chicken for 3 days, slow service at the 24 hr snack shack tried 2 times to get burgers, hot dogs and fries on day one and waited over 1 hour each time and ended up leaving with nothing. Often no toilet paper in the public area washrooms.
Certified
Hotel reply, Guest Services, on 2022-03-24
Dear Kerry Aulsebrooksmith Thank you very much for spend your vacations whit us, and taking time to write an important comments. Be sure that every day we going to do our best in order to satisfy the entire client, we regret the issue related we would like to see you once again and share the best moment in your life. Warmest Regard,
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