Planet Hollywood Costa Rica

Disappointing vacation. No 'star" welcome, room with broken shower, shower tiles falling off, terrible concierge, numerous food mistakes that got me severely sick. What is happening to resorts? The beach - if you can call it that - you couldn't use, as there was a warning about sea urchins and crocodiles. The entire trip was one of the worse I have ever been on. Tried to talk to hotel about it and they did absolutely nothing. Didn't care one bit. It has really gone downhill and I would never recommend this place to anyone! [Details]

The first impressions of the hotel were fantastic !! The property is absolutely gorgeous. Very well maintained and very clean. [Details]

All management and staff members were very friendly and courteous. They went an extra mile to provide best service.

Food was excellent with plenty of vegan options. Their daily activities were good and I recommend to try their morning and sunset hikes and kayak tour.

Beach was not white sand and blue water type but was very natural with volcanic black sand and fishes, crabs etc. [Details]

Until about 7pm on Apr 5 - had nothing bad to say about this resort. Room - great. Staff - great. Buffet food - great. Drinks - great. Service - great. Cleaning - great. Then we tried to go to the buffet around 7pm on our last day. It was closed. No-one at the door to explain why. No advance notice anywhere. Families scrambling to find somewhere to feed their kids. Larger parties trying to find somewhere to eat. Staff seemed overwhelmed and unprepared - one tried to send us to the Sports Bar that doesn't serve food. Another said "it's a weekly event" - a lie because we were there a full week before this and nothing closed. This is an All Inclusive resort in the middle of nowhere - only options were the specialty restaurants - that were all full. They finally found a place for us in the Japanese place - service was good but really nothing on the menu that I could safely eat (I'm diabetic and have to watch food intake). It's a crying shame that they did this - without any notice. Ruined an otherwise perfect vacation is a fantastic resort. [Details]

When you arrive at the resort, staff are there to meet you and tag your luggage to be brought to your room. As you check in, you walk down the red carpet, where staff applaud your entrance and offer a welcome cocktail. The main building is decorated with many film memorabilia.
The rooms are quite large and comfortable. Staff try to up-sell the star class, where guests are offered more inclusions and amenities. [Details]

This resort caters more to the Star Class. They have two shelves of liquor at the bars, if not star class, you only have access to bottom shelves. At Guys burger restaurant, only star class can order pizza. Only star class can reserve tables at restaurants (Italian, Steakhouse, Mexican), so if all reserved, your out of luck. If you ask for anything, they automatically look at the color of your Bracelet, purple is star class. The hotel should only be offered as a Star Class resort rather than two separate classes. [Details]

The hotel was excellent from the time we arrived to when we left. We opted for Star Class which I would recommend if an option for you.Our Agent William greeted us upon arrival and made sure we had a tour before settling into our rooms so we had a good lay of the land. The resort did not disappoint.
Staff are hospitable, accommodating, engaging and friendly. The resort itself is relatively small which appealed to us. Kids Club was great and enjoyed by our kids during our stay, the staff were very personable and engaging with the children all ages. Pools are nice especially the cabanas. I would recommend to book 1 day with a full service cabana. There is lots to do although if you are looking for a beach this resort would not be able to deliver. Lovely and different the sand is black which makes it hot, however PH does have a lighter sand area created especially for their guests if some sand s what you want.
There is as much or as little to do while staying at PH. Any excursions desired can be coordinated by their very helpful professionals we did a couple of days of zip lining and went out snorkeling. Most destinations do require a bit of a drive from the resort.
As a star class member they provided us with special dinner events and checked in on every need. Entertainment was provided every night and the variety was sure to please many different interest. The show are very professional and definitely entertaining. The PH entertainment group/dancer were exceptional.
We also visited the Doctor on the resort which was a good experience. The Doctor was knowledgeable and courteous and responsive.
There really is not anything we could say disappointed us. If I had to find something constructive to note I would say that there seems to be some inside ties among the staff at the Cabana/Guest services as we did have our reservation apparently bumped from the cabana space we originally had reserved. The word among the guests are that it may be who you know that gets you the better cabana. However this is frivolous all of the spaces are lovely so in the end all worked out just fine.
Truly paradise. I would recommend more the a 12 week stay with travel day to and from it gives you 5 days to really explore and relax. 10 days would be perfect.
Thank you PH and William for the fantastic experience a vacation we will always remember. [Details]

What a fabulous week away! Enjoyed the greeting upon arrival,
modern décor, quick courteous staff and the immediate help with luggage to room
( even when we had to change building for elevator ), including the trollies
Room was nice and shower stall was beautiful...
Excellent buffet, great food at restaurants, Burgers by pool, yummy
100 degrees , hot at pool and beach.
Entertainment was fun. All I could ask for.
Tks Planet Hollywood !! [Details]

Fantastic, small boutique hotel with 200 rooms. Incredible food, doting and dedicated staff. Would recommend highly! [Details]

Everything was great! It's an excellent place for families with kids. [Details]

Very clean and well organized, including the excursions....some sights from the hotel were amazing....staff very accommodating….. [Details]

We just returned from a 7 night stay, I'd highly recommend this hotel to anyone, not even the rain stopped us from having a blast. Check in was fast and easy, we stayed at building 12, our room was beautiful and comfortable, cleaning and turn down service everyday was on point, they did a great job. Let me tell you about food, it was awesome, perhaps the best I've have in an all inclusive resort, we didn't had to wait to be seated and service was excellent.
Bars were awesome too, staff was nice and will make some special drinks for you if you ask, pools are fun and the entretainment crew does its best to keep you going all day, karaoke, theme parties, music and theme dinners, the Costa Rican Pura Vida and Silent Party are the best!
Finally the staff here is the best, they are the friendliest genuine people ever, they all care about you having a good time. We can wait to return. [Details]

J'ai passé un séjour extraordinaire dans cet hôtel ! Tout est vraiment parfait, deco soignée, personnel aux petits soins, nourriture de qualité et variée... les cocktails sont excellents et j'ai adoré les animations, particulièrement mon coup de coeur va pour la soirée Silent Party qui était géniale !!! Une super expérience à vivre que je recommande à tout le monde. Impossible de s'ennuyer, il y a tous les jours des activités qui sont proposées ; le personnel est vraiment top ! Pour ma part j'y retournerai sans aucun doute. [Details]

I love Costa Rica, every year we visit it on vacations, so when I heard about this new hotel I told my husband that we have to go there.
Since the beginning everything was perfect, at the moment you arrive they made us feel like a star, then we went to the room that is very nice with a beautiful view.
My best part of the day was the breakfast because there are a lot of options and you star your day with an amazing view.
During the day we had some fun with the entertainment team y also we practice Zumba with Geronimo from the fitness team.
One of my favorite thing about Planet Hollywood was the night parties, every night they have different parties in different places in the hotel so it was a great surprise every night.
Finally, I have to say that I am a big fan of good food, and this hotel exceed my expectations, every restaurant is very very good. Also, everyone is very nice and kind, always asking for our experience.
I have to admit that it was hard to leave and we will come back soon. This is my new favorite hotel in Costa Rica.
Thanks for an amazing vacations and Pura Vida! [Details]

We are a family for 4 and we stayed at this amazing resort.
We had an awsome rooms were spacious confortable and vey modern. The food at all the restaurants were excellent and service its great.
Drinks at the pool we delicious and abundant. The activities were particulary wonderful. My family and I enjoyed the pura vida country and Planet Hollywood were very grateful with our family we love this resort.
See you soon [Details]

Planet Hollywood 5 Star Resort
Amazing views, sunsets, food wow, amazing service
Mr. Jonathan you make Planet Hollywood Rock
Amazing people make your vacation... Maria Jose, Reyner, Kevin , Roni, Giovanni (Star Class)
Bermont.. best expresso martini
entertainment...Kassleen (kerdashian).. Josue (Cristiano Ronaldo)
Ginger is everywher as a hostess
Silent Night ... DJ Kike
Thank you all....Pura Vida [Details]

The best of this trip vacation was the staff service: Carlota Fitness - Harvey at Pool Cabanas - Bermount at Premier .. All of them are polite and professional. The views from the main lobby, the sunset, nature around the hotel are perfect!!!.. [Details]

Nous avons euent une semaine de rêveà Planet Hollywood.
Super bel hôtel.
Hôtel parfait pour les couples qui veulent la paix.
Infrastructures neuves et de super qualité: piscine salle de fitness matériel nautique...
Chambres super propres et très agréables.
L'équipe Pumped s'est fait un nom et nous a fait passer un bon moment.
Mention spéciale à Carlota pour ces cours de yoga et à Geronimo et Jorge pour leurs entraînements quotidiens!
Super belle énergie :-)
Nous sommes très agréablement surpris de la gentillesse, de l'accueil, de la disponibilité et du professionnalisme de l'ensemble du personnel !!!
Mille merci pour ce séjour inoubliable !!! Vacations like a star ! La promesse est remplie !!! [Details]

My daughter and I just returned from a 5 day trip to this resort and we are already talking about returning. While everything was great, we believe the biggest plus to this resort is without a doubt, some really amazing staff members!

First impressions are extremely important and the first person we encountered did not disappoint. Jeffrey was so friendly and made us feel instantly welcome. He was always there to shuttle us wherever we needed to go and even when his day off was the day we were leaving, he made sure to make arrangements for someone to pick us up at our building on time.

We felt Star Class was definitely worth it. Omar was our agent and he was just great! He did everything we needed-dinner reservations, answered questions, recommendations, etc.

Pool was beautiful and experience enhanced again by great staff. Racquel and Josue were the two we connected with here. They were fun and very motivating to encourage us to participate in the various activities.

The Star Class pool was very relaxing and the experience was made even better by a very special person - Rony. Not only did he make sure we had everything we needed, but was a great conversationalist. He was very knowledgeable about the area and added that extra special touch that was truly remarkable. It was definitely the start of a friendship that we will treasure forever!

Some other staff members we met that made a lasting impression-Kevin, bartender at the Star Class pool-Hugo at the coffee bar, Osman, waiter at Sunset strip, Jason with the activities team and many others....

We stayed in Bldg 10 which had an amazing view at the top of the hill. Room was clean and spacious with the rainforest shower being a highlight. Food was very good and nightly entertainment fun too.

No complaints here... only thing might want to consider adding are more pool activities where everyone can participate-maybe Bingo. [Details]

Would not come again. But...the good: the rooms are beautiful, spacious and well equipped. The wifi is the best I have ever experienced at a resort--it works perfectly everywhere, and you only need to logon once at the beginning of the trip. The bracelets act as your room key--this is fantastic for swimming etc.

The not as good...

Every day the room was re-filled with mosquitos as the cleaning staff left the door open to clean (we left the dead ones crushed on the walls as a hint, but they were never cleaned off).

Twice our door was opened by a key in the middle of the night (once I found it open in the morning, and once I heard it opening and ran and slammed it shut at 2am...told the front desk but they never got back to us...this was very creepy

There were many windy days where we were not allowed to use the patio umbrellas as it could be unsafe (which was true)...but there is no other shade--there should be permanent tiki huts or something by the beach

The beach is terrible, but made worse as there is 0 effort to maintain it.

The staff for activities and restaurants are really good--but the other staff (i.e. gardeners, janitors) rarely respond to a polite "Hola"..this is not my experience at other "5 star" resorts

Only twice in 7 days were the snacks for the mini-bar replenished.

The restaurants are inconsistent---the breakfast buffet is great, found the Italian to be good, but many dishes were either over cooked (especially fish and beef) or salted as if prepared for a long sea voyage.

Never once did anyone ask how are trip was until checkout--which is odd as another couple received calls daily asking. [Details]