Liberia

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Food and cleanliness and friendliness were excellent

Overall good. Couple of maintenance issues not handled promptly.

We traveled to this resort as a family of 4 (children aged 14 and 11) and stayed for 1 week. From the moment we arrived and to the day we left, it was spectacular. The staff were friendly, accommodating, hard working and always had smiles on their faces. The size of the resort is perfect and all amenities were within easy walking distance. The variety of food available was better than any other resort we've been to. The option of a salt water pool vs chlorinated was nice to have. The beach was sensational. It's long and relatively quiet. We walked it every morning. There is no nightly entertainment (which we were okay with) so if that is what you are looking for, I would suggest going somewhere else but otherwise I would recommend this resort to everyone.

One of our favorite vacations ❤️

We had an amazing beautiful stay at the Westin Reserva conchal. Service was great and the staff made sure we had everything that we needed. Food was excellent in almost every restaurant and the family selection was so toddler friendly. Highly recommend this resort. We will be back!

Good stay - really hot in April!

Myself and seven others stayed at this adults-only hotel/resort for seven nights. The food was great. My wife said that the house wine was ok. They was only one choice of whiskey/scotch called Highlander. It was not to my taste. The beer was cold and good. The daily activities around the pool, archery, etc. were not well-attended - perhaps because of the heat - 35 degrees every day.

Resort on violation of cancellation policy

My husband and I stayed for 10 days in November and had a great time. This was our third stay at a Planet Hollywood resort. At the end of our trip, we had to unexpectedly book 4 additional nights, which we ended up not having to use. According to the resort policy, given the time and date that we cancelled our booking, we are eligible for a refund for 3/4 nights- I have tried to contact the resort on 4 different occasions, but nobody will get back to me. The resort is in violation of their policy, and we are currently out of pocket several thousand dollars. Needless to say, despite enjoying ourselves, and receiving great service while at the resort, we will NOT be returning.

Fantastic week in paradise

We arrived at the hotel mid afternoon and were greeted with open arms. The check in process was fast. We decided to find food as we arrived after lunch. We went to the upstairs bar called 5 o'clock Somewhere. We were greeted by Steicy and seated right away. We ordered and our food arrived quickly. The food was amazing, they used a lot of local ingredients, the flavours were fantastic and the portions were perfect. The staff at the bar were all amazing and super friendly. Our vacation continued with fantastic food, beverages and super friendly staff. The beach is considered public and right across the street from the resort. It was never crowded and the locals don't harass you to buy anything, a polite “no thanks” and they left you alone. The water was a little rough around high tide, it would toss you around but it was sandy, no rocks or shells anywhere. We discovered that if you swim at low tide the water was a little calmer. We were there at what's considered their low season so not a lot was happening in terms of daily activities. We were handed a calendar at check in but 80% never happened. The activity coordinator Priscilla tried to hold craft afternoons where you had a few options to do arts and crafts by the pool. The pool is small but never crowded. We also noticed that it was warm and enjoyable to swim in. The resort is on the small side but we enjoyed that way more than a mammoth one. You didn't need to walk far to go anywhere. The restaurants were never crowded. The a la carte restaurant Capriccio's was delicious. We were able to book multiple times. Our server Randall was hilarious and Carlos made the best pizzas. Really the only negative was with only 4 options to eat, the food got a little repetitive. The buffet was only for breakfast on the weekends otherwise we were given a menu. Lunch and dinner had the same menu. The Chill bar at the pool also had a small menu. The room was spacious and cleaned daily. Overall it was a fantastic resort. We would definitely book again.

Will try another resort next time

The overall experience could have been better, just a lot of little problems or inconveniences. The staff upon arrival could have explained the resort shuttle service in more detail. It took us a couple of days to figure out the system for getting around which is definitely needed to get to your villa. The staff overall was very friendly and helpful. The room was adequate for the value and the grounds were well kept and amazing views from the dining room. Misinformation when we enquired about our flight times being on schedule led us to believe we had no privileges past check out time leaving us four and a half hours to wait till the shuttle arrived, but when we checked out were told that we still had privileges till 3 o'clock.

Gorgeous hotel and excellent service, food

First all inclusive I have stayed at. Went for my honeymoon, my wife loved everything about it, the food, the drinks and the service! The staff was unbelievable and so helpful with everything. Did activities everyday, was just a ton of fun

A nice hotel as long as you understand that it is a 3 star. Features are dated, bathroom shows signs of wear, but the pool and beach are great. Staff are friendly and majority speak great English so communication is not difficult. Avoid the Palo Verde boat tour during (Canadian) Summer as many of the animals are not there during that time of year- making it a waste of money, especially since there are monkeys on the beach at the resort and by the main lobby. If you manage your expectations and expect 3 star quality it's a great hotel, but don't expect to be getting 4/5 staff quality at a 3 star price. It is an older hotel, the rooms and communal spaces show their age but things are still clean and well maintained. It is outside of Liberia (20 Minutes) and between 2-3 hours away from most major attractions (rainforests/volcanoes) so if you are hoping to do a lot of sight-seeing be prepared for a long, bumpy bus ride.

Hotel is very poorly up-kept - staff are lovely

This hotel is operating at about 50% or less than what they are offering. Several major health violations. The pool is a major health and safety concern - water is not above the jets or being filtered by the pump or skimmers (only time you do this is when you are closing your pool - but this pool had covers over the jets and black gunk in the skimmers - ie they have not been used for a long time)- only thing circulating the pool is the waterfall, only way they have to clean this pool is using a skimmer bag to remove leaves ( I have a pool this is not ok). This pool should be closed until they can properly fill it and filter it using the pump and skimmers - pool staff sprinkled chlorine in the pool while people were swimming and we only saw them using a sump pump to vacuum it - but that is not filtering! In a commercial pool - this is seriously hazardous - not just because the water isn't being filtered - but also because they are not taking accurate measurements to determine what chemicals are needed. We also got serious ill (we still are sick) from the food - or improper food care - we often had fruit in the am - that tasted like onions or garlic - so food safety isn't being adhered to either. We were not the only guests that got sick - several others were as well. Also this hotel only had about 12 guests max at any time and only one resto was open (some of the food seemed fine - but after we got sick - we weren't really interested in the food), and only some of the rooms are available - the rest have doors open without locks and no furniture (back in family villas). Our room was not what we paid for (the photos are really of one room - everything else is older) but i admit -i really don't normally care about the room - i don't expect to spend my time there - but it was very old, dated and there was one room next to us that had been fancied up for the photos. The staff were very nice, they tried very hard - but there is no management presence here and nothing is being done to repair anything - real lack of any kind of management leadership at all - I think this hotel is in transition - the owners are not here and don't seem to care about how bad it is - or they are just waiting for someone to buy it - all of my complaints are really about the owners and really Nolitours (Air Transat) and iTravel2000 - should not offer this hotel again until they can guarantee there are no health violations and the pool is fixed. WIFI worked fine for us (no charge).

2014-03-17

jforsythe

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