Canada

The Hotel is split into two sections, one for Adults only and the other for Families. The adult section is clearly maintained better. I would characterize the Families section that we stayed in as being in a general state of disrepair and somewhat uncleanly. We initially arrived to a room that had a bathroom faucet that was completely rusted off the sink, screen door to balcony was broken and couldn't be locked, Safe didn't work and floor tiles were broken and seemingly glued back together. We requested a room change immediately and the friendly staff at the front desk quickly accommodated us. The replacement room was not much better, screen door falling apart and unlockable, safe not working, but at least the bathroom faucet was attached and TV had Netflix unlike the previous room. Toilet was running constantly and shower/bath was uncleanly. We stayed in Block 9, and during a storm the big wooden archway over the exit came crashing down. Luckily no one got hurt. We had to use Guest Services a couple of times for some unrelated issues and they were very helpful and friendly. Pools are nice and cleaned every morning, but very cold. Do not drink the tap water. There are warnings in some of the rooms, but 2 out of 8 in our party got violently ill for a couple days. I assume they didn't heed the warnings. Food is not very good at the main restaurant, the only 2 coffee machines there were broken for some of the time. With the except of the Italian restaurant, specialty restaurants are not that great but again staff are good. You can book only 3 of them over a course of 7 days. Honestly, I have no idea how some of the reviews were so positive, but you need to keep in mind that you get what you pay for, and this place was relatively inexpensive. I would not return or recommend this resort to others. I took photos to show the disrepair, but I just can't be bothered to add them, given this long review.

Our experience at Hyatt was excellent! Great service, beautiful decor. The room had a great view and was clean. Great sheets, need to get a set for myself :) The service at the bar downstairs was exceptional. The pool and gym area was great. No complaints or negative comments, we really enjoyed our stay.

We enjoyed our stay at in at laurel point. It was in the perfect location with great views and easy access to a lot of amenities. The staff were very friendly, always smiling, or saying hello as you pass. My only suggestions would be that parking is included in your stay, not an additional charge, and a hot tub by the pool would be nice.

The Oswego is strategically located in James Bay, one block from the Harbour. It is a small hotel with charm, convenience and comfort. The staff is friendly and helpful. Everything you need is in your suite or within walking distance. The design of the hotel ensures that you have privacy. We have visited Victoria several times and the Oswego is our favourite hotel.

The staff at the hotel were amazing. They went above and beyond any expectations I had. They were courteous, friendly, helpful and so much more. I am gluten intolerant, the staff had excellent recommendations, I will have to return to try some more of the recommended restaurants. I highly recommend this hotel. In the heart of downtown Victoria. The staff love their job and it shows in the extras touches provided for me i.e.: Epson salts and orange juice, water, marking places to see on maps that were handy.

I'm in love. What a place to visit! Breathtaking views, walking trails and a long list of amenities to enjoy. Exceptional staff, comfortable rooms in an perfect setting. Plan to take time to explore the local towns