Mgm Grand Hotel And Casino

Mgm Grand Hotel And Casino
3.643.643.643.643.64
3.64 based on 121 reviews
#8 of 39 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Las Vegas
Rated 4.5 stars
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Never ever again for us

, Elmira, ON
2024-05-20
This hotel is horrendously overpriced for what you get.
we booked a suite. not at all considered a suite anywhere else in the world.
Buffet is overpriced for the offerings.
Buffet had no tea options other than green tea.
NOT EVERYONE DRINKS COFFEE IN THE MORNING. very sad for the cost.
the pool was great but if you want to enjoy the lazy river. bring your own Amazon tube cause they charge $35 Usd to buy one.
Wish we had done more research before booking. I wish we had chosen to stay anywhere but here.
No late check out options, yes free luggage storage was good. [Details]
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Certified

Disapointing

, Victoria, BC
2024-05-09
Hotel was too big, noisy and very crowded compared to the other hotels that we visted. The restaurants were over-priced and the food was not that good for the price. [Details]
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Certified

MGM

, North York, ON
2024-01-05
The room was poor cleaned or taken care of. The hotel itself shows its age plus the air quality within the facilities is very stuffy and smelly, the carpets smelled awful at some areas.
Also our room at certain time of the night it smelled like a sewer. [Details]
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The strong points
N/A
The weak points
air quality within facilities stuffy and smelly, carpets at some areas very smelly.
Sanitary measures
room poor maintenance, smelled like a sewer at some point of the night.
Certified

7days Las Vegas experience

, Edmonton, Al
2022-12-29
Excellent service in terms of customer services and housekeeping services . [Details]
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The strong points
Easy access to the strip. Provide upgrade option. Variety of food Restaurant available.
The weak points
No hotel shuttle bus availability.
Certified

MGM Grand

, North Vancouver, BC
2022-11-26
Construction happening on elevator, repairs started at 8 am, not fun. Our room was located close to where the elevator was located, we complained and were told that on the website, it did state the hotel was under construction. Upon further discussion the hotel did refund our hotel daily rate. [Details]
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Certified

Not Impressed

, Edmonton, AB
2022-09-29
I found the general area very smoky, two pools were closed off, TV kept going down, the shower curtain was dirty, you were not allowed to use the refrigerator in the room without a hefty charge. We felt like we were being nickeled and dimed to death, they wanted to charge us $5.00 to put air in a tube, overall we were not impressed. [Details]
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Certified

NEVER stay at the MGM Grand

, Mississauga, ON
2019-12-21
The worst hotel experience in my life. I have been to Vegas 7 times. [Details]
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The strong points
Front desk staff AMAZING.
The weak points
Had to switch rooms twice because of filthy disgusting smelly rooms. Had to call Visa about five different charges that we had no idea what they were for, over $600 USD worth. So much perfume pumped into the air of the lobby and rooms, aweful.Could go on!
Certified

MGM Grand Hotel Review March 2019

, Eckville, AB
2019-03-28
We were disappointed with our room. We were definitely in the older part of the hotel; the carpet changed to this old stuff part way down our hallway. The room was very small, no fridge, no microwave, no coffee maker. Bathroom was not very private from the rest of the room either. Will definitely be asking to stay in the newer or renovated part of any hotel we book in Las Vegas again. Prices in the hotel for food and drinks was also very high. [Details]
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The strong points
Location, Pool & Grounds
The weak points
Room, Bathroom, Prices
Certified

First time Vegas trip - MGM grand

, Victoria, BC
2018-09-04
MGM Grand is over rated, and expensive, for the price I paid I was expecting a hotel in good condition.
Pro:
The staff were nice
Pool was awesome, and the lazy river was fun
Lots of activities
On the main strip and easy to get around
The bed appeared to be freshly cleaned.

CONS:
On the safe there was white/clear crusty splatters; I do not want to even think about what this is.
I booked a king room but they ran out, and downgraded me to a double queen room. The girl at the front desk said it was a better deal because the tower we were staying in was "recently updated".
The lights in our hallway were leaking water.
I had to clean the shower because you could see the soap scum on the wall, and feel it without being nit picky.
There were pennies left on the table, and floor by the desk.
I found a tissue under the ledge of the bed.

The house keeping may have to deal with a lot of disgusting rooms due to the nature of Vegas, but if they are not willing to clean the rooms properly then I suggest they find new jobs.

All in all, I would visit Vegas again, but not spend the price on the MGM Grand for the fact that my expectations exceeded the reality, and where my friends stayed in other hotels their rooms were cleaner and more updated.

This review has been left because MGM sent me an email asking me to leave a review. This review is my honest opinion.

I never complained to hotel, as it was just as easy for me to fix the room then make a fuss.
I should have asked to keep a king room, as that is what I paid for, I caused my own disappointment in this part. [Details]
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The strong points
Nice staff Clean bed Awesome pool
The weak points
Filthy room/bathroom Downgraded room Clearly not updated Price Overrated Wi-Fi worked half the time, and not I my room
Certified

Great Hotel

, Toronto, ON
2017-10-30
Great first impression when they let us bypass the very long check in line. Maybe it was our very cute 4yr old daughter, but it was a great surprise as our flight was tiring for her. Modern and clean rooms, and nice pool. The security at the pool was great to keep unruly activity to a minimum. Ka was a fun show and right at the hotel theatre. I would go back. [Details]
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The strong points
Nice room, Great value, nice pool
The weak points
Buffet is a bit dated
Certified

Great hotel

, Surrey, BC
2017-08-16
Big clean hotel , service was good [Details]
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The strong points
Overall great food, service and hotel
The weak points
The beds were so uncomfortable, hotel is further from strip ( a lot more walking )
Certified

Great hotel and casino

, Water Valley, AB
2016-12-08
Clean rooms, great view. Significant daily 'resort fee' however. [Details]
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Certified

Favorite hotel for smokers and gamblers

, Whitby, ON
2016-07-06
Room was very nice and clean. the ventilation sound is quite annoying at first but we get use to it in 2 nights. My problem was the smell. Around - 8pm it starts to smell cigarette smoke a tiny bit mixed with some air refresher and when we got up after the night, my nose was stuffed, eyes and throat irritated and I had to take all my asthma medications including some allergy medication. not funny....

the lobby smell A LOT cigarette smoke, you just cant find a small bar that doesn't have any ashtrays or gambling tables... SO ... I have to give them a 2 / 5 because we are not gamblers neither smokers = it was the wrong hotel for us... add to this that the buffet was 90$ us for 2 ... add to this that the hotel was able to grab another 130$ us on our account (and we did not open the locked refrigerator, nor made any damages)for various fees it made the 3 nights very uncomfortable and very expensive close to 500$/night

Two excellent point for them, the cleanliness of the room and the quality of service from the front desk and all the people we talked, they have a 5/5 [Details]
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The strong points
staff including cleaning people and front desk
The weak points
had my worse asthma problem in an hotel ever for the cigarette smoke is all over the gigantic casino and in all the rugs
Certified

Bachelor Party

, Saint John, NB
2016-03-31
The hotel was great, make sure you bring lots of money - Vegas can get expensive! [Details]
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The strong points
Sometimes there were long waits at reception, but for the most part the staff were great. I highly recommend the MGM restaurants - we tried a Mexican one and I will be going back no matter where I stay next time I'm in Vegas. Pool was great too.
The weak points
Pool was quite a journey from the hotel room, and the smoke on the casino floor is always a bit gross. Wifi was ok.

Hotel is great.

, King City, ON
2015-07-04
Mgm is a fantastic hotel however stay off the fourth floor as the view is horrible. [Details]
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The strong points
Location and very clean rooms. Can't go wrong with the mgm.
The weak points
View in our room was terrible. Other then that it was fantastic.
Certified

$$$$$

, Nanaimo, BC
2015-01-27
There was unexpected resort fees boiled to me that I wasn't aware of, around $34 per day. So that was an extra $210. I thought that all charges were apart of my package deal. SO THAT SUCKED. Other than that the hotel was nice. [Details]
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The strong points
Nice hotel
The weak points
Resort fees
Certified

Great place!!

, Reed Deer, AB
2014-08-08
This hotel had it all. 4 great large pools to choose from, large casino, beautiful large rooms, and very friendly staff. Will stay again!! [Details]
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The strong points
pools, room, friendly staff
The weak points
Wireless internet
Certified

Vegas at the MGM Grand

, Edmonton, Al
2014-06-15
Vegas is much more expensive than on previous visits. [Details]
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The strong points
Lots to see
The weak points
Very expensive
Certified

LV MGM

, Edmonton, AB
2014-05-11
best smelling casino in LV! not bothered by smoke at all. Worst part was the crowd - upon arrival, many people still there from the fight the night before, upon departure - Arbonne convention - it overtook the hotel. Closed a few pools for them. MIght have looked at another hotel, had we known when we booked. [Details]
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The strong points
Smell
The weak points
crowds
Certified

MGM GRAND LAS VEGAS

, Burlington, ON
2014-03-22
Good location. Good good. Clean. Basic room. [Details]
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The strong points
Good value for money. Convenient location on strip.
The weak points
Too many pushy salespeople on strip. Too many homeless beggers on strip. TV kept loosing signal.
Certified

Valentines in Vegas

, Edmonton, AB
2014-02-21
My room overlooked the alley and directly at the roof of the Garden Arena. Because of the alley I enjoyed the banging of the garbage trucks, etc at varying early hours of the morning. As a female staying alone in this room a tub to soak in would have been more preferable to the shower (which was luxurious in itself). Several times it was difficult to get the wifi connection in this room. [Details]
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The strong points
Wonderful hotel in great location
The weak points
Location of the room.
Certified

MGM Grand Las Vegas Jan 9-12 2014

, Chestermere, AB
2014-01-14
Hotel was very clean and well kept. The room was clean and modern with a S view of the airport. Blackout blinds were awesome. There was ample supply of amenities such as towels soaps for all of us. We did not use the housekeeping services but when asked to swap out our towels the staff were courteous and prompt. There were extra buffet charges on the bill at check out but when questioned the staff were very accommodating and had them removed. [Details]
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The strong points
Price was right.
The weak points
Poor Wifi in the rooms and lobby areas.
Certified

Disappointed

, Ajax, ON
2014-01-03
We booked a West Wing King room. Picture of room is VERY misleading, shows that there is a strip view. We were given a room on the bottom floor, had a view of a walkway and a brick wall. Constant traffic of construction workers in front of the window that was the majority of the wall at the head of the bed. We asked to be moved to a room with a little more privacy (ie one that we could open the curtains and not see people looking back in at us) or a room with some sort of view of the strip and we were told that none of the rooms in the west wing have any view except for brick wall. We were offered a room outside of the west wing king and accepted, went through the process of changing to be told afterward that we were being charged to change. This was all happening at 3am on a day that the front desk person stated they were not very busy. It was a terrible first impression of the hotel and an awful first night of a short vacation.

Front desk staff were very VERY unfriendly and unhelpful. I think they forget that everyone who is there is a guest and has put out time and money to be there.

Next time we go to Vegas we definetly would choose a different hotel. Nothing about the treatment or service we received was any better than a 3 star hotel, so this one was not worth the cost. [Details]
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The strong points
Buffet was good.
The weak points
Front desk staff was not friendly or helpful.
Certified

MGM GRAND

, Calgary, AB
2013-12-10
Hotel is large but well run. Our room was fantastic ( queen executive ) Expect a little bit of a line up at checkin but checkout went smooth . Really enjoyed our stay [Details]
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The strong points
everything exceeded my expectations
The weak points
Could use a coffee maker in room
Certified

Awesome hotel

, Burnaby, Br
2013-10-10
very comfortable king size bed, spacious room, great view of the strip, though bathtub was a bit small [Details]
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The strong points
friendly service, large room, view of the strip, comfortable bed
The weak points
small bathtub
Certified

LAS VEGAS MGM GRAND HOTEL

, Qualicum Beach, BC
2013-10-03
Very Nice Hotel. Last year it was under construction & has had beautiful improvments.
It has a bit of everything & high quality. [Details]
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The strong points
GOOD LOCATION.CLOSE TO AIRPORT & ANY SHOW OR ATTRACTION. CLOSE TO OTHER FOOD & BEVERIDGE SPOTS TO AVOID HIGH HOTEL PRICES. GOOD OVERALL.
The weak points
TAXI DRIVERS MAY RIP TOURISTS FROM AIRPORT TO HOTEL(S). SHOULD GET A APROX $ PRICE OF LESS THAN 20.00 & SUGGEST SHORT ROUTE.
Certified

MGM GRAND

, Lloydminster, SK
2013-09-15
Hotel was overbooked we had paid for a better room and were given a grand petite which is the cheapest room they have.We were told they can change without notice or refunding the difference. [Details]
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The strong points
Room was quiet
The weak points
Hotel was overbooked
Certified

Disorganized is some ways

, Calgary, AB
2013-08-23
Besides giving us a room that wasn't cleaned at 11:30p.m. and losing my laundry for 2 of my 3 days, the hotel checkin staff tried to make up for that by giving us a $75 food voucher. That helped us a bit but otherwise, a bit of disorganization at the hotel. [Details]
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The strong points
Beautiful hotel, room was in Grand wing which was better than my last stay in the West Tower, smoke was minimal, courteous front staff as well as concierge was very informative.
The weak points
Very disorganized not having room clean when it was marked as clean, laundry being lost and no one knew were it was. I did all the leg work. The right hand doesn't know what the left hand is doing.
Certified

Las Vegas trip

, Kitchener, ON
2013-08-17
MGM Grand was wonderful and just as I remembered it. Room was spacious and clean and housekeeping did a super job. I also got an upgrade on check-in which was great. Pool was lovely, my only complaint was with people using the pool that all sat around the railing on the step going in to the pool, that is supposed to be there to assist people who may need to hold on to something and for further safety. [Details]
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The strong points
Spacious and clean
The weak points
Poor view
Certified

Vegas

, Maple, ON
2013-08-07
fantastic hotel. great staff great atmosphere...very clean [Details]
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The strong points
great location
The weak points
none
Certified
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